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1.6 1065 Reviews

Citibank Complaints Summary

160 Resolved
891 Unresolved
Our verdict: With Citibank's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Citibank reviews & complaints 1065

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11:46 am EDT

Citibank aa advantage

I received a piece of mail one day from Citi and I did not remember ever applying for a citi card. So what do you do when you have a card you have no memory of you cancel it. That's what I did. So when looking to book tickets they had a 250 credit on your first statement for applying for a credit card. So I applied. Bill arrives no credit. So I called "where's my credit". Told that because I closed an account I am not eligible for the credit. What? There was never any charge on the account, never activated, not activity at all. If anything why not open the original account to give me my discount. These companies lack integrity and do not do the right thing when dealing with customers. If I do not get my discount I will be closing this account as well. Because I would have used my points on another card to make the purchase so they will have cost me money.

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10:45 am EDT

Citibank banking unauthorized wire transfer from my bank to citibank

Wanted to open acct in August--with 500 dollar bounus-for some reason could not get completed.
Then tying to open same type of acct early December with 500 bonus...same result couldnt get completed said I needed to mail or email copy of Drivers license.
I said forget it not worth it.
Then out of the Blue In Mid February CitiBank withdraws 15K from my Bank of America acct.
I called they said they didnt know why but would honor 500 dollar bonus.
after 90 days called to see how they are going to deposit the $500 and they told me I did not Qualify because had another acct and this one was opened outside the promotion period.

PLEASE HELP

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4:52 pm EDT
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Citibank thd/cbna

My credit report states a hard inquiry from 04/14/17 for thd/cbna. I have never authorized anyone to do a credit pull or applied for a home depot card before. This is also from over two years ago. Please send me proof of me giving authorization for this hard inquiry. I believe I was a victim of identity theft. I have had several hard inquiries on my credit report that I did not allow. Please remove this from my credit report and contact me as well. My name is Herbert Hildebrand. You can email me at [protected]@gmail.com

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8:59 am EDT
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Citibank credit card

I called Citibank to update my address and to pay my full balance in November 2018, which I was told was $75 and I paid it. I had not used the card since then and it expired few months later. This week, I was informed that I had an unpaid balance and several $29 late fees. After talking to customer services, it appears that there was a small transaction that came through after I paid the full balance. And it appears their employee miss-typed my zip code. Therefore I never received any statements since November 2018. Again, having not used the card again and since it expired, I was not questioning lack of statements. Apparently they also sent out a new card after expiration to whomever got it since it never came to me. But despite the zip code being their mistake and me having ZERO ways of knowing I had a small balance that was taking on several months of fees, they won't waive them. This should be illegal. The customer service person was a jerk that kept "Ma'am'ing" me in a very obnoxious way but refusing to remove fees that are not my fault. He also refused to agree to send me the bill via mail but kept saying I had to pay it right then and give them my routine number, etc. which I did not have at hand. The whole thing was terrible and frankly again should be illegal to charge me fees based on a mistake by Citibank employee. I tried to file a formal complaint with Citibank but the automated service kept sending me emails that I have to have an account and since my card is expired and my account is marked as not active, I don't have an account... It's very confusing but I still can't get any actual help to resolve this. I am HOPING I will get a statement in mail now that the address is fixed but who knows.

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4:43 pm EDT

Citibank customer service

I have been a Citigold member since 2001 with several accounts at the branch listed above. I only bank in person once a month and every time I come into the branch I get harassed by Mr. Tom Lyford, Branch Manager. He frequently comes behind the teller pretending to move the trash can and peeking on the teller's screen monitor to check what transactions I'm doing without a greeting.in fact, he treated me like a criminal. Some of my friends were also the Citigold members at this branch and they confirmed that they have been treated the same ways by Mr. Tom Lyford. They have closed their Citigold accounts and banking some place else with a good customer service and respect. I'll close out my accounts and move to the bank where my friends referred me to if Mr. Tom Lyford's behavior continues on. This type of behavior from Mr. Tom Lyford is unacceptable. He needs to be transferred elsewhere or I soon will withdraw all my money to go some place else.

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1:14 pm EST

Citibank promotion

Opened checking and savings acct as required by promotion, with a 15, 000 dollar deposit. Asked bank employee more than once if I needed to split money or not, she assured me I did not. Fast forward 90 days no promotion money deposited in my acct. Went back to branch talked to same young lady, she then told me I needed to split some money between both accts. I told here that was not the information she gave me, she then told me it was my fault because I didn't read the fine print! I then asked what could be done about this problem, her answer was that they would have to hold my money for another day 90 days, which I found totally unacceptable.Asked to speak to manager and was told there wasn't one. She did not have any way to resolve this problem other than hold my money and file a complaint and maybe get promotion.

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2:56 pm EST

Citibank poor customer service & fraud detection

Citi has been flagging my account for fraud on a weekly basis. I maintain several hundred thousands of dollars in my bank account and constantly accused of fraud.

I am canceling my account. This time you blocked payroll. My payroll software is requiring that I get a letter stating that my account is in good standing and your agents all refused. I am the ce) of a multi-million dollar company and I was kept on the phone for 40 minutes, only for nothing to be accomplished.

What a complete waste of my time. Citibank hasn't been able to anything for me but be a pain in my [censored].

I spoke to marlon, who passed me off to elizabeth krt024 who insisted they could not help. What kind of customer service has their hands tied? You have poor services and and I am cancelling my account within the next week. I am also sick of your spend limits for $10k, that's nothing! We have 20 team members and a ton of expenses. We've made $200k in 4 days. I have orders that cost me $70k and they won't go through on my account even though I have over a quarter million in the account. I am so sick of this. This is the final straw.

Citibank sucks and I will not recommend it to any of my entrepreneur friends.

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8:13 pm EST

Citibank checking account

Please be very careful in trying to open a promotion - based checking account with citi ($400, $500, $600, etc..) whereby $15, 000 of new funds are required. They make you go through a very big hassle of making sure you don't meet the timeline requirements (30 days). If you do, they will block your account, preventing you from easily taking out your funds and not answering your questions at all when requesting information about your account.

They tell you that they are not allowed to answer any questions, which leaves you in the dark about your funds and account.

Do not open any accounts with them..

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6:10 am EST

Citibank credit card

I was using citibank credit card for over 8+ months. Yesterday 03-02-2019 by mistake I made two payments to my citibank credit card. After realization I called customer service and asked the money back which was made by mistake and the customer executive answered me it is not possible to return the money back either use this amount for purchase or continue for next billing. The way he answered me and tone of his speech was very rude. I was really very disappointed with this customer services not only from citibank but for all the customer services also. Since I have to pay that money for my rent, So I don't have an option to go for loan on phone (Loan from credit card cash limit). So again I called citibank for loan and I explained this situation. Now this guy said it is possible to get your money back with some charges. I agreed for that charges since I don't have an option. Some peoples gives false information and we believe them and we go for another option.

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10:20 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Citibank your whole customer service; wealth management of citibank

My account got frozen wile in trip over seas I just got new phone numbers from each of the representatives I talk with just forwarding from one to the other, as asked for supervisor been told I will get a call after her meeting that was never received, as called back been told she will not call me back.

looks like I have personal wealth management whom I do not know and never talked with and he froze my account.

I have no clue what for as I am out of the country.

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Update by Shmuel Erez
Jan 15, 2019 10:26 am EST

after few hours on the phone now I am asked to provide information about my income ? this information suppose to be personal and none of the bank business I have not asked for loan I have over 40K in my account and a person claims he could not reach me is freezing my account, is it not legal to be outside the US? are we a police state were a cleric can stop your life with a stroke of a pen?

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10:58 am EST

Citibank payment due to me

I sold a laptop on gumtree to a lady who used citibank to make the payment, seemed simply, she paid the money to them then once I confirmed that the item had been sent then I would get my money, although it didn't work like that, the last correspondence I had was a week ago explaining that they were having technical difficulties and my money would be in my bank by 4.30pm, also states at the bottom of the email that they take full responsibility of any losses. I have all emails and correspondence with these people if required

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5:09 am EST

Citibank missing payment of inr 21,321.50

I had made a payment of INR 21321.50 towards by due on Visa card ending 8907, yesterday using my kotak epayment. Which shows successfully in my Kotak App but the citi app doesn't show any payment which is alarming. Also I had called yesterday to check about the same and I was told that I will receive an intimation today which did not happen yet. I already had a credit card I still applied to Citi bank card, which seems to be a mistake looking at the response, as I have used HDFC and Kotak credit card which were better service providers. I expect this issue to be closed at the earliest as at the moment I am not motivated to continue using this card.

Warm Regards,
Amit Nayak
Mobile-[protected]
[protected]@yahoo.co.uk

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Wth !!
, US
Jan 08, 2019 7:54 pm EST
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They are worst the F******* company I have ever dealt with in my entire life ! I filed a dispute to get charges to my account reversed. I have literally been dealing with this for weeks. Customer service is horrible, can’t understand half of the time what they are saying. One night I spent 2 hours on the phone being bounced around from one agent to another. I was so exhausted and after all of that It got me nowhere. I tried a few days later and I thought I was getting somewhere only to find out that I had to explain the situation all over again ! Then a few days later I spoke with another agent and said it was being handled and I didn’t have to worry about the claim. Then low and behold I just got a letter to provide more info regarding the dispute, I’m on the verge of a nervous breakdown, I just called them and asked why I got this letter and then was transferred twice and the last customer service agent wouldn’t even address the dispute, he said sign the claim as instructed and hung up on me ! This is [censored]ibsnk, stay the hell away from this company!

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3:11 pm EST
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Citibank credit card

In two dates, January third, January 4 amount of 50 dollars, amount of 37 dollars were declined to Kennedy Sopacded Center and Wallmart and the credit card number [protected], where the total balanced statement was payed on december 28.

After a phone call the agent want me to call again in order to solve the problem because she was not able to solve.

This business process problem, a system problem and a governance problem that need to be solved by the corporation not by the customers.

This is a disrespect with consumers C Ponte de Albuquerque

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5:00 pm EST

Citibank mistaken deposit

I opened a new account and used deposit by cell phone for the first time. I accidentally grabbed the wrong check. I've called several times and bank refuses to cancel the deposit. They tell me I have to wait 7 business days to find out what will happen with this check. Until then, I cannot deposit this check correctly so I am out of rent money, gas money to get to work and food money. If I had accidentally deposited a check written to my son, the check would be cancelled immediately. I know they can cancel this deposit. Instead of going through the work needed to just cancel the mistaken deposit, I have to wait 7 business days to see if that money will even be available to me. When I cannot pay rent, I could possibly get evicted. When I cannot buy gas to go to work, I could lose my job and when I cannot buy food I go hungry. Just a little work by a bank employee and this mistake could be fixed and these issues would not turn into major problems for me.

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4:47 pm EST

Citibank worst service and credit cards

WORST CARDS, BANK, SERVICE, always have issues with purchases, cards always gets declined then approves the purchases days later. MAKES NO SENSE their system is terrible.
The customer service reps are incompetent people, who place words in your mouth, repeat you name a hundred times, dont care about anything you are saying, they just dont even listen.

Just calling to activate a card you get a WHOLE run around of 30 mins and plus, best to ask for a supervisor from the begging hopefully they have better training than the reps. Its really nothing but a HEADACHE dealing with CITI.
On all levels Avoid at all costs. SO many other companies to choose from, not worth the hassle.

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4:53 pm EST

Citibank mastercard cash rewards card

11.29.18
Citi has mad the process nearly impossible to deal with.
I called last week to report my wife's death on our card (I was second). I was told the card would be immediately cancelled instead of of making me prime (AMEX had no problem). I requested an updated bill which I was told would be sent out right away.
I was told I had to re-apply but I finally gave up after getting frustrated by the rude woman from India and moved on to another card provider.
I was also told this was being turned over to a probate collection agency.
I tried to go to our AutoPay bank account but Citi also immediately cut that off.
So far this week I have spoken to 5 customer service people in India who could not help at all and 3 people from Phillips & Cohen. I paid the bill in full on 11.28.18 through P & C and was told I would be emailed a bill (the bill I received Monday was $2K lower than what I was told, what I paid). this apparently was not true.
I was told today that neither the Indian customer service group nor P & C could access the account, could not do it. After repeatedly asking C.S. to send me to someone who actually worked for Citi, I was sent to Citi's Probate Dep't. She said she'd actually get an itemized bill mailed to me then I asked about the accumulated rewards. I was then told I'd have to mail a request to a different dep't with all kinds of information to even get a chance to receive the rewards.
I should have never paid off the account first.
Citi's system is so bad that I will NEVER use Citi for anything and I shall tell everyone I know how awful Citi is. I don't need this one month after my wife died.

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4:37 pm EST

Citibank my deceased father’s estate c/o brett graham

My name is Stacey Tanner & my sister Kathleen Lindhout. We have been trying for 7 months now to get our inheritance from your bank from our deceased father Roswell Nolte. So far no one answers the phone, nor do they return messages. We are corresponding from Texas & Michigan & have only been givin the run around by your employees. Brett Graham is supposedly in charge of these accounts & refuses to correspond with us. I suggest someone get him to start acting in a professional manner before we need to bring attorneys into this matter. We will be relentless as your bank has inflicted insult to injury to us in our time of grief &, frankly, not doing their job.

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2:56 pm EST

Citibank customer service (lack of it)

I am a Government Army Civilian and I have tried to get ahold of a customer service re for over 2 weeks using the [protected]. NO ONE answered the phone for the past two weeks of trying (almost 2 hours on wait each time times at least 12 times) documented with my Program Account Manager. I finally got ahold of a representative to unlock my account today 26 NOV 18. I had to use an old contact number that I had to get through to a representative. Once I did all she could do is say I am sorry. YOUR System and LACK of CUSTOMER SERVICE IS TERRIBLE. There is also no way to lodge a formal complaint through either Citibank Govt charge card or DTMO.

I finally did lodge a formal complaint through the DoD IG Hot line on you and your representatives.

I am also asking DoD, the State Attorney's Office of Texas, the FCC and FTC if there is a Federal or State Law that requires a Credit Card Company to respond to a consumer in xx time or have a formal complaint system available by Citibank to lodge complaints.

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12:00 am EST

Citibank branch manager wendy miether very racist

Branch manager who interviewed me was very racist. Her name is Wendy Miether Prush.

I feel like She has no heart. Judges the way how you look and makes fun of you and your religion. I don't know how can Citibank allow to have a worker, A branch manager like that. I myself feeling heartbroken the way how I was treated. With no respect. I also feel ashamed for applying for a position at a company who hires people like her and also feel ashamed I been a customer over 10 years.

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Update by Unknown2345
Nov 21, 2018 12:21 am EST

Branch manager was very racist.
Her name is Wendy Miether Prush.
She was very rude, very disrespectful.
I feel like She has no heart. Judges the way how you look and makes fun of you and your religion. I don't know how can Citibank allow to have a worker, A branch manager like that. I myself feeling heartbroken the way how I was treated. With no respect. I also feel ashamed for applying for a position at a company who hires people like her and also feel ashamed I been a customer over 10 years.

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10:38 am EST

Citibank customer service

I've been a City bank member for over 15 years and in the past few years I have been treated very poorly. I'm a gold card member and should be treated with the utmost respect. there is an employee at this particular bank that has been very rude to me and unfortunately my wife and I have had to do a lot of business with her, as far as loans, etc. Apparently she's the only one who does this type of work at this bank. Her name is Jasmina Krsulich. In this last instance I needed to get my San Bruno cable Internet cancelled through the direct deposit, so I went to the bank and she said that the computers were down and that I needed to come back and try again. I told her I would be down first thing Saturday morning. I arrived at the bank around 10 minutes before opening, she saw me and proceeded to let someone else in from the rear entrance. She finally opened the door to let me in and with a grin told me she had a 10:00 AM appointment and another at 11:00 AM with a grin on her face. I do not need this kind of behavior. I went to the Citi Bank in Millbrae Ca. and the manager helped me right away and took care of what I needed within a few minutes. So the computers weren't down, she just didn't know how to do it. It's really ashamed you have to deal with people like this. we're senior citizens and should be treated a lot better since we do all our business with this bank.

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Citibank Customer Reviews Overview

Citibank is a well-known financial institution that offers a wide range of banking services to its customers. The bank has received numerous positive reviews from its customers, highlighting its excellent customer service, competitive interest rates, and user-friendly online banking platform.

One of the most significant advantages of Citibank is its customer service. Many customers have praised the bank for its prompt and helpful customer service representatives who are always available to assist with any queries or concerns. Additionally, the bank's online banking platform is user-friendly and easy to navigate, making it convenient for customers to manage their accounts from anywhere.

Citibank also offers competitive interest rates on its savings and checking accounts, which is another major advantage for customers. Many customers have reported that they have been able to earn higher interest rates on their deposits compared to other banks.

Overall, Citibank has received positive reviews from its customers, with many praising its excellent customer service, competitive interest rates, and user-friendly online banking platform. If you're looking for a reliable and trustworthy financial institution, Citibank is definitely worth considering.

Citibank In-depth Review

Overview of Citibank: Citibank is a well-established financial institution that offers a wide range of banking services and products to its customers. With a global presence and a strong reputation, Citibank is known for its reliable and trustworthy banking solutions.

Services and Products Offered: Citibank provides a comprehensive range of services and products, including checking and savings accounts, credit cards, loans, mortgages, investment options, and insurance solutions. With such a diverse portfolio, customers can easily find the right financial products to meet their needs.

Accessibility and Convenience: Citibank offers a high level of accessibility and convenience to its customers. With a user-friendly website and mobile app, customers can easily access their accounts, make transactions, and manage their finances from anywhere at any time. Additionally, Citibank has a wide network of ATMs and branches, making it convenient for customers to access their funds and seek assistance when needed.

Customer Service and Support: Citibank is committed to providing excellent customer service and support. Their knowledgeable and friendly customer service representatives are available to assist customers with any inquiries or issues they may have. Whether it's through phone, email, or in-person at a branch, customers can expect prompt and efficient service.

Online and Mobile Banking Experience: Citibank offers a seamless online and mobile banking experience. The website and mobile app are user-friendly, allowing customers to easily navigate through their accounts, view transactions, pay bills, and transfer funds. The interface is intuitive and responsive, ensuring a smooth and convenient banking experience.

Account Fees and Charges: While Citibank may have some account fees and charges, they are transparent about their fee structure. Customers can easily find information about the fees associated with their accounts and transactions, allowing them to make informed decisions about their finances.

Interest Rates and Rewards Programs: Citibank offers competitive interest rates on their savings accounts and other investment options. Additionally, they have rewards programs for their credit card holders, allowing customers to earn points or cashback on their purchases. These programs provide added value and incentives for customers to choose Citibank.

Security Measures and Fraud Protection: Citibank prioritizes the security of its customers' accounts and personal information. They have robust security measures in place, including encryption technology and multi-factor authentication, to protect against fraud and unauthorized access. In the event of any suspicious activity, Citibank has a dedicated team to investigate and resolve any issues promptly.

Branch Network and ATM Availability: Citibank has a widespread branch network and a large number of ATMs, making it convenient for customers to access their funds and seek assistance. Whether customers are traveling domestically or internationally, they can easily find a Citibank branch or ATM nearby.

Reputation and Trustworthiness: Citibank has built a strong reputation for its reliability and trustworthiness. With a long history in the banking industry and a global presence, customers can trust that their finances are in safe hands with Citibank.

Additional Features and Benefits: In addition to their core banking services, Citibank offers various additional features and benefits. These may include financial planning tools, educational resources, and exclusive perks for certain account holders. These additional features enhance the overall banking experience for customers.

Comparison with Competitors: When compared to its competitors, Citibank stands out for its comprehensive range of services, global presence, and strong reputation. While each bank has its own strengths and weaknesses, Citibank offers a well-rounded banking experience that caters to the diverse needs of its customers.

Overall User Experience and Satisfaction: Overall, Citibank provides a positive user experience and high levels of customer satisfaction. With its user-friendly platforms, convenient access to funds, and excellent customer service, customers can easily manage their finances and feel confident in their banking relationship with Citibank.

Pros and Cons:

  • Pros: Wide range of services and products, user-friendly online and mobile banking experience, strong customer service and support, global presence, robust security measures
  • Cons: Account fees and charges, interest rates may not be the highest in the market

Conclusion and Recommendation: Citibank is a reliable and trustworthy banking institution that offers a comprehensive range of services and products. With its user-friendly platforms, convenient access to funds, and excellent customer service, Citibank is a recommended choice for individuals and businesses looking for a reliable banking partner.

How to file a complaint about Citibank?

1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have one, please register by providing the necessary details to create a new account.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, briefly summarize your main issue with Citibank. Make it concise yet descriptive enough to convey the essence of your complaint.

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention specific key areas such as customer service interactions, problems with account management, issues with transactions or fees, difficulties with loan or credit services, or any other relevant incidents. Include dates, locations, and any communication you've had with Citibank representatives. Describe the nature of the issue clearly and list the steps you've taken to resolve the problem, including any responses received from Citibank. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or statements. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Citibank to address your complaint.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically articulated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have completed all the required fields and that your submission is as detailed as possible.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. Regularly check your account to stay informed about the status of your complaint and to engage with any potential resolutions offered by Citibank.

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Phone numbers

+1 (800) 285-3000 +52 55 2262 3911 More phone numbers

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citibank.com

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