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Chili's Grill & Bar / got charged twice for my order

1 New Britain CT, United States

Chili's New Britain CT.
I ordered food on 10/15 around 4pm and noticed that around 6pm my card was charged twice. I called right away and asked to speak to the manager to get a refund. It's currently 6:25 and I have been on hold for 25 minutes. I do not think that it is acceptable to wait longer than 5 minutes. I need both charges refunded to my account. I am not waiting longer than 30 minutes on hold. I am not happy and unfortunately I always go to chilis and so does my family but after this experience I feel as if I am not a priority. I don't understand why a manager cannot spare 2 minutes to speak with me and refund my money because of a mistake they made! This is ridiculous. I provided photos of the 30+ minutes I waited on hold on the phone and the 2 charges on my account by chili's. Like I said I expect both charges to be refunded.

Chili's Grill & Bar
Chili's Grill & Bar

Oct 15, 2018

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