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Checker O'Reilly Auto Parts / double standard

1 Conifer, CO, United States

This place of business appears to have a double standard or has not properly trained personnel including their managers so that the corporate position (or that of the independent owner of the franchise) is consistently maintained. I personally have had the company price match parts from 'online only' auto parts retailers such as Rockauto.com. I also very recently had them price match an alternator from a bonafide auto parts store that also has online sales (Advance Auto). We were told they would do the same with a radiator and was told they would match the online price. After the store shipped the part in from another local store and my sone went in to buy it he was told that "As of right now the policy is only to honor (physical) auto parts stores that also have online sales (i.e Advance Auto, Auto Zone, etc.). He (we) bought the radiator because he needed it but are extremely disappointed in how this company operates.

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