9 Jan 09, purchased travel insurance. I did not travel using this ticket because my military leave was changed due to a military mission assignment. After a number of phone calls to Cheapoair (Stella & Henry) trying to get my travel dates changed. I was at one point told by Stella that there was a $250 change fee. When I called to pay the fee, I was, after an hour on the phone, told by Henry that my ticket was unrefundable, unchangeable, even with a fee, and that I should call United Airline. I called United Airline and was told to call Cheapoair.
I filed a claim with Travel Guard using the information attached to my online ticket. Response to my claim from Travel Guard was I was not covered by them. I have accessed my online itinerary at various points of time since purchasing my ticket, even today, 11 Jun 09, it says Travel Guard.
I called Cheapoir and a rep informed me that my insurance was CSA and gave me the phone number, to contact CSA for filing instructions because from Jan 09 to present, my itienerary has shown Travel Guard. Why is Travel Guard attached to my itinerary, if my insurance purchased through Cheapoair is CSA? As a result, I never had access to the CSA insurance plan outlining benefits.
I filed a claim with CSA only to learn this plan has no "military clause" that covers US military personnel who have to cancel or change their ticket due to a military assignment; which was my case. So in trying to save money, I have lost $1208.70 to your company. if I had access to the entire plan, I would have known tis before hand. Instead, I had access to Travel Guard which has a "military clause".
I have emailed Cheapoair Feeback in past on this issue and was referred to United Airlines. This is an unsatifactory response. I feel a complaint such as mind, in our current environment "a country at war" and the high esteem in which military service is held, will be received by Congressman, Senators and States Attorney Generals and looked into with more than modest curiousity. I am sure, I am not the only person working for the US military that has fallen prey to your Company.
I want $1208.70 (cost of ticket and travel insurance) refunded to my credit card. If this is not possible, I will submit a letters to each of the 50 States Consumer Affairs Division of the Attorney General's Office, my Congressman and Senator and have my military peers, friends, and family members to submit a request for relief from Cheapoair on my behalf to their Congressional representatives and Senators.
A response to this email is appreciated.