This letter is to inform the public about my terrible experience with cheapoair.com. I am still fighting for the money which is rightfully mine and would like to discourage others from purchasing airline tickets from this fraudulent company. I've tried speaking with several people at cheapoair.com, tried filing a dispute with my credit card company that I purchased the tickets with and the insurance company that I bought along with the ticket to no avail.
I purchased my roundtrip plane ticket on April 3rd, 2008 for the amount of $817.57. The tickets which I purchased over 9 months before my flight was scheduled to leave were in fact non-refundable. I was well aware of this at the time of purchase and I wouldn't need a refund now if Cheapoair had kept their part of the bargain. I never anticipated that once I purchased the tickets, I would be unable to use them due to negligence from Cheapoair themselves.
On November 30th, 2008, I received a very vague e-mail stating that my itinerary had changed and "depending on the extent of the changes an alternate flight or a refund may be possible" .The e-mail also asked for me to call Cheapoair, which I did. I spoke to several people there and was placed on hold for several minutes, numerous times. No one at Cheapoair was able to give me a written description of the changes in my itinerary, nor any proposals for a new itinerary. I took it upon myself to call one of the airlines who were able to tell me that my tickets were no longer valid since the airlines had changed their departure and arrival times significantly. They also informed me that Cheapoair alone, would be able to re-book my flight and that I would need to call them to do so. My futile attempts to receive some sort of new itinerary or a refund, continued all the way up until my scheduled departure date of December 17th 2008. Needless to say, I was forced to pay for new tickets from another airline which were even more expensive than the tickets I purchased from Cheapoair due to how late I was booking my new flight.
After I had already purchased the new tickets, I was told by a gentleman named Nigel Slate, that I would be able to receive a refund. He appeared as if he was sincerely trying to help me, but would not give any manager's contact information. He only stated that he would "escalate [my] booking to [his] senior manager to get in touch with [me]". He also gave me a general e-mail address which was: email@example.com and assured me that if I wrote to that e-mail address it would go to "senior most management". However, this was the same e-mail address that I had been using almost daily since November 30th. I did e-mail it though, and as expected, I never received a response nor did Nigel's manager contact me as promised.
To this day, I am still fighting to get my money back and have no written itinerary from my prior booking. I have been communicating with a woman by the name of Anna Farewell. The number that I have for her is: #212-634-5191. She assured me that she would help me with this situation, yet never returns my phone calls. I received a letter from her recently stating that she would give me a voucher for a domestic flight using Air Tran lines that would expire by December. I kindly declined this preposterous offer, since, not only is that flight no where NEAR equivalent to the tickets I purchased over a year ago, but I will hopefully be moving to the U.K. by the end of the year to be with my cancer stricken fiance' and will have no need for a domestic ticket.
Cheapoair should not be running a business at all and I am sure that I am not the only customer that is in this situation. Several weeks after Cheapoair was aware that my itinerary was no longer valid, I continued to see the same tickets for sale online. Their customer service is a joke and I cannot believe that I have had to deal with such a nightmare in the midst of my fiance' being diagnosed with cancer for a second time. I've wasted several unfruitful hours on the telephone, filing claims, and writing letters in attempt to retrieve my money from Cheapoair. I've tried being cordial and friendly and then of course, I’ve tried being the highly irritated customer. The conclusion that I have come to is that: Cheapoair doesn't care about their customers- They already have their money from me. Everyone needs to hear my story and I will ensure that they do. If there is anything that you can do to help me gain justice, I would truly appreciate it. Thank you for your time and reading my letter.