JPMorgan Chase
Reviews and Complaints

http://swindledbychase.blogspot.com/

educate yourself and don't be a victim of this horrible company

I too have been harassed by CHASE BANK. If I am late on one (1) payment, they start calling me 4 to 6 times a day. I have my answer phone on. What they do is call, then let it ring until my answer5 machine comes on then hang up. They end up placing one (1) message a day on my phone, so that it looks like they only call me once a day. Pretty clever of them, but I have seen how many times they call me. In the very beginning, I was making a $78.00 a month payment, which they said was what I needed to pay. Least be knowns to me, they were tacking on the interest. Then, when I was over the limit, they tacked on even more. I tried to pay so that I could get caught up. I got a letter from them telling me they were canceling my credit card. When I called them they said I was over the limit. I told them I had been paying what they had told me. They told me if I had a problem with it, to file a complaint. I did. I never heard anything. SO, here I am trying to pay them.

I have had a Chase account for 13 years. The customer service seemed to be courteous and reasonable in the earlier years. They have made so many changes lately and it is always for the worst. They treat their customers like dirt.

I have always maintained a $3,000 minimum. In the last year I believe they tricked the customers. They said that checking accounts are now free with no minimum. (I still have an account plus IRA). Now when ever there is a slight problem with the account I am hit with an extremely high fee of $35.00. They paid a check for me with uncollected funds in which the difference was 6 cents. In the past, they would permit me to go over a few pennies. When I explained that $35 was an unreasonable penalty for 6 cents they could not help me. The next day when all of my funds were available I was $35 below which caused more fees on small purchases that I made at convenience stores. So I got a few more fees of $35 each for transactions of $1.00 each. No help from customer service, no satisfaction.

If I keep my money at Chase, they will make more money from me from the unfair fees that they hit me with. They are slow to release your funds, but quick to take the money out. It seems like there is always some problem or change that I am not aware of . At this rate, it is hard to maintain the modest savings that I already have with them. They will of course tell you that checking is "free" and there is no minimum balance. However, by the time they hit you with fees, you cannot even pay your rent!

I agree with you completely. We canceled our Chase card after they hike our interest rate of 19 % to 29% with no warning. They were over charging us on interest for a transfer which lowered the rate for 60 days. So they had to refund us $264.00, NOW GET THIS, they have charged me interest on the money they over charged me and had to refund me.

STAY AWAY FROM CHASE THEY ARE CROOKED AND I STRONGLY BELIEVE APPLY FRAUDULENT CHARGES TO YOUR ACCOUNT.

Chase bank is full of greddy, overpaid, over educated ### sticks. There is power in numbers, so unite to form a coalition, God knows the O.C.C. is corrupt as the banks, as is evidence in their sham of a Independent Foreclourse Review.

Chase Manhattan Mortgage is a Fraudulent And Terrible worst than any forgien threat to our country. moreover they are reprehensible liars. I lost my home after I advised them of an accident on my job lead to disability. I was ripped from my home and throw in the street. Letters were sent with total fraudulent statements. also I purchased a accidental disability insurance policy too. It was cancelled by Chase with no explanation after the forms were faxed to my Doctor. Then I had a letter from Prudential Insurance stating no lapses in coverage for homeowners insurance. Chase said unacceptable documentation. and threw me out on the street. My Doctor wrote Chase several times on my behalf requesting them to fix their records and it would be a social disaster for me to lose my home. They ignored our plea. Chase Manhattan is the terrorism that threatens Americans...Believe this it is true...

Chase mortgage is the biggest bunch of idiots I have ever had the misfortune of dealing with. I applied for a loan modification and was approved, but instead of lowering my payment they actually increased it by 200.00 dollars. If i couldn't make the original payment, how do they think I can make the higher one? I wish the government would shut them down!

These stories are all so familiar. We too were given the same run around with Chase when Chase jumped the gun by the one last day we had to pay our land taxes, and paid the taxes for us. Since my husband and I are self employed and had been struggling for years, we weren't able to make the full payment plus the additional full year's escrol payment. We made three month's payments that were just shy of the new full amount (dumb move) - that they considered to be missed payments. During this time, we kept calling and calling to see about loan modification, or to see if we could put the amount of the escrol on the back side of the loan (we had been in the house for over 11 years by this time and had paid them hundreds of thousands of $ by this time, so we weren't going to walk away...) but we were never able to get an answer. After not making any payment for two months, we were sent foreclosure papers. Talk about fast!
Finally, after getting so upset, spending hours on the phone and getting three different new monthly payment amounts, (but never any legal signed document to back it up!) I called our Congressman and was referred to a housing counselor. The housing counselor who had been in the business for years, called and spoke with some idiot at Chase, only to get a different monthly payment amount. And no guarantee that foreclosure would be stopped. So why would we send them any money ANYWAY? The housing counselor was stunned and said, "I can't believe this, - but you are getting SCREWED! He then suggested that we file bankruptcy to stop the foreclosure. The saga continues, but it has left a very bitter taste in my mouth. I've worked so hard, paid my own way, been a productive member of society and this is the help I get? Today in the Washington Post (9.29.10) there's an article on how back handed and screwed up the mortgage lenders are. What's next? A bunch of law suits (legitimate ones, albeit!) that our government (and our tax money) will have to bail out? When are the greedy b*stards at the banks and Wall Steet going to pay?!?!?

Chase had been a nightmare. My wife was on disability. I lost my job due to a nerve disease, but went to work for myself instead of waiting years for SS. I did OK until the economy went bad. My illness put me basically out of business, lost my license, but I still tried...but enough of that.
We got 4 months behinds. Chase told us to do a modification. Like most, after hundreds of phone calls, runarounds, we got in the mail that we had been approved and the paperwork was being done and we would later get our payment schedule. We even offered to make some payments why they were doing the workout, but they wouldn't take them or said they couldn't why the modification was in progress. So after a few months we called about when we could start making payments. They said our paperwork was too old and somehow after being approved, we're not approved. Even during the approval process, we had to call non stop to get the paperwork. Twice we were told it was mailed, we never got it. We were waiting on forms. We finally printed the forms off the net ourselves and mailed them. Each month we would send paperwork only to be told later they need more paperwork, but we were relieved when we got the letter we were approved. We asked how could they approve us, give it to us in writing and later just say we're not approved. We asked to redo the paperwork, but now it's too late. They told us we're approved and so we wait, they didn't contact us, anything. When we didn't recieve a payment plan after two months of being approved, we called them, only to be told we're not approved and they had already started foreclosure. You call and no one ever has a clue what has been done. During this whole process, over 12 months we offered over and over to make payments. We could've probably even caught up or now be only a few behind, but they refused to take them. May they rot in hell.

I completly agree with TC. The exact same things are going on with my mom. Chase will not send her any statements, which she has requested on numerous occasions. A chase employee told her that statements are a courtesy! A courtesy? Really? They also made modifications to her payments and was told not to send a payment until she received the paperwork.. Guess what, it was never sent. That too must be a courtesy. She can never get ahold of anyone. They purposely leave her on hold for 45 minutes to an hour. And she hoes through this about 5 times a month. Obviously chase thinks people have nothing better to do than sit on the phone for an hour just to get connected with a ###, an ###, someone who gives you the cplete runaround, someone in a different country. I mean you would think with this being such a big company that they could possibly get it together but no. They operate as if all the employs were just thrown into this job and when they don't know what to do or say they just put you on hold. Chase manhattan, Fannie Mae, Freddie mac, bank of America, ect... Are A SCAM. They don't care about the American people. They are just here to make as much money as possible whatever the cost. I wish we could get enough people together to actually do something. We need to take a stand against these companies. I feel like I haven't even scratched the surface about this Horrible company! NEVER go through Chase. You WILL regret it!

It would seem with as many people as there are complaining about Chase mortgage SOMEONE would do something about it. I too am losing my home.Through a series of events which affected my finances drastically I got behind in my payments. I sent my paper work in THREE times. Each time it was "lost" and I was passed around from person to person. I called Chase 83 times. (that's just the number since I actually started counting). I was passed around from automated system to automated system. When I did get to talk to someone I either go cut off or they had to transfer me to another person where I was either put on hold from 20 to 45 minutes, THEN cut off or I got a voice mail that was always full and couldn't leave a message. Out of all of these calls I actually got to leave a message two times and NO ONE called me back.

I got a letter stating that forclosure procedings had been started. I called Chase another 32 times and finally got through to someone else who said my case had been refered to "Fanny Mae". It took another twenty or so calls to get hold of that person. Who said they would be sending me a packet to discuss modification. They sure did and the payment was due in 10 days. It also stated that these payments would go on for three months and at the end of three months if the rest of the payments were not caught up that the foreclosure would continue. Mind you that the last three times I submitted my information I was also told I did not have to make a payment until I received my new contract. That only served to get me more behind.

Due to cuts at work I could not make these payments. I tried, without success, to call the person who had been assigned to my loan another twenty or so times. My house was now going to be foreclosed on. I sought out the help of an attorney who I thought had my best interest at heart since I was paying him to help me. Yes, I guess I am truly ignorant when it comes to all matters legal. It certainly felt like I was just thrown out to sea with a very small life jacket. In other words I ended up in worse shape than I was to begin with. If that was possible. So much for Chapter 13. Now I'm just completely sunk. Now I can't even talk to anyone for help. No one will listen since I filed Chapter 13. So the thing that was supposed to help me out more or less has become a lead weight around my ankle. The payment I was supposed to make to chapter 13 is more than it started out to be in the first place and I was told that it would increase. What a crock. The payment they had in mind would have left me $250 to $400 every two weeks to pay my bills, my car insurance, gas to work and feed my grandchildren and other micellaneous bills that came along. That was rediculous. So between Chase and my well meaning lawyer who thought he was doing me a favor I'm screwed.

If I was a deadbeat or drug addict or lazy so and so I would think I deserved this. Just the opposite. I am a hard working person who has always worked hard to improve life for me and my family. I took in my grandchildren when my daughter got hurt a work and couldn't support them, Eventually I took her in too because she lost her job due to her injury (although her employer says differently). She too is a hard working single mom. I'm proud of her for not laying around sucking off the wellfare system. This is the reward we both got. Doesn't seem fair..

Now once again, at the age of 51 I have to uproot my family. I blame my situation on bad luck but also on Chase mortgage WHO NEEDS TO ANSWER THEIR PHONES. They also need to make their employees accountable when the "lose" someone's paper work. Especially when that paper work contains information that could financially cripple someone if it fell into the wrong hands. I as well as others have trustingly sent our lives in a paper packet to Chase who lost it. Funny, no, not funny, tracic thing is Chase is NOT held accountable for it's screw ups.

As for out dear president. I wrote to him and he didn't dissapoint me. I didn't think he would care or reply and he didn't. All this BS about help for home owners is just smoke and mirrors. Trying to make it look like they are actually interested in helping. They are not.

I was told that the lenders don't want our homes. Then what do they want? If they really wanted to help there wouldn't be so many losing their homes.

As much as it tears my heart out to lose something that I've worked so hard for I guess there comes a time to let it go before it drags me under and destroys me completely.

chase lied to us as well. they told us we qualified for a hardship loan modification after i injured myself on my job and ran into financial problems due to the injury. long story short we had to file 3 times for this modification because they kept loosing our paper work. after the 3rd time filing they sent a letter stating the only way they could process the loan was by paying 1500$. so from my settlement we paid what they asked and then they claimed they lost our paper work again and was foreclosing on the house. everytime we tried to speak with a supervisor they kept sending us to a new supervisor who had no idea what we were talking about. they lied to us and caused us to file bankruptsy. the company i worked for went out of business and i had to get a job that paid a fraction of what i was making. also chase bank raised our rates to 15% from 7% in a matter of months. the president and these other jerks claim we all over extended ourselves and caused the housing collapse. this is only a very small percentage compared to others like myself who did all we could do. and now we dont qualify for any stimulus help. so we are not leaving our home. they can throw us in jail if they have to, but we are not leaving. im sick of the talk that us home owners caused this. its bull ###! the banks caused this by over extending themselves. plus they dont tell you about the trillions of dollars in derivatives these corporations lost. they are are scam artists and have no interest in helping you. the ceo's walk away with billions and let these companies go under. it makes me sick. wake up people. they are crooks and liars. stop believing all this garbage on cnn. they caused this. now just wait cause obama is moving for a single global bank. now were really screwed

I do not want to sound like I am attacking you but I want to make a few points. First, a lender makes no money on foreclosing your home. Many people have the idea that a mortgage company that has a loan outstanding for 100k and forecloses on the home worth 200k, gets to keep the equity...no they can only receive the outstanding balance. Attorney fees, etc, are just that... paid to attorneys. Foreclosures are a major problem for lenders and the higher a lenders foreclosure %, the lower its rating is on wall street. Lenders hate foreclosure. So, praying on the innocent...not really.

Second, if the company has done something wrong, and you are right... a foreclosure must go through a judge and you have every right to show the evidence. In any event, its sad that they did not staple the late fees notices to your front door every month, but in my experience you would have just used the excuse that you use the back door and didn't see them.

Chase Bank and their employees have no intention to help struggling homeowners. I bought at house in 07, put a large sum of money down and pre paid the mortgage for 3 months. Long story short, ended up falling 3 months behind on payments due to job loss. Called chase and tried every single option possible to get help from them. Eventually tried to get a loan modification. Sent in the modification paperwork 3 times, and every time it got lost. Finally, one employee over the phone told me to just stop paying the mortgage and save that money for my next home because they were not going to approve the modification. After another month of going back and fourth with these crooks, a short sale was approved, and closed. Chase agreed to take the loss and report the sale as paid as agreed. To my suprise I found out the same week the purchase agreement was signed chase put the home in foreclosure, never sending any paperwork, there was no sheriff sale, no anything. They also never applied ANY of the payments that were made on the loan on my credit either. I have tried to dispute this and have called chase many times and they refuse to change this FALSE info on my credit. They also never returned the trial modification payments that were made which in my state is required by law. I have talked to my attorney general and talked to a laywer and I am going to pursue this in court.

We need to align ourselves against these ILLEGAL PRACTICES.
You need to contact the CONTROLLER OF THE CURRENCY, ADMINISTRATOR OF NATIONAL BANKS, US Department of Treasury
Email helpwithmybank.gov

In November of 2010 we had to put a new transmission in our vehicle so I called Chase to ask if there was anything we could do to work out payment (I offered to pay 1/2 by the due date and the 2nd half in December). I was told that sending half would still show as 'unpaid' and be considered late. So in December I sent payment and of course that was applied for November and I got another late fee tacked on. So I called again to see if I could work out a repayment plan for the late payment. After 40 minutes and a 'wild goose chase' of transfers & dropped calls, I was able to work out a repayment plan for the one month's payment. In January I sent the agreed upon payment & by the second week of February I got a default payment stating we were behind two payments (they applied January to December & put the extra $300 in 'suspense funds' and later applied to the principal - according to my online account info). They were adding February in the 2 month's late - which it was only 2/8 and we have until 2/16 before it's "late", technically. Anywho, we decided to pay what the default letter said we owed (two months payment) and included an extra $75 to cover (ANOTHER) late fee & send this via EXPRESS Mail to the overnight address (In Ohio) on 2/12.
I have confirmation from the USPS that the mailing was delivered on 2/16 at about 10:23AM and have a signed copy of the receipt. Chase still claims they haven't received payment & as of today, 2/19, the cashier's check has not been cashed. I'm not sure how long it takes Chase to process a payment but it seems as though regular payments I've mailed in in the past were processed much quicker than this! Why have an 'overnight' address if you don't process those payments sooner?
Furthermore, Chase called me on 2/17 and 2/18 to inquire about payment even though I called them FIRST on both days to determine the status of my payment! Each time they apologized for calling me, noting that they 'see that here on your informatin' but they still proceeded to ask me all those personal questions ("are you still living in the home?, " "do you intend to keep the home?" and a bunch of financial questions that I don't get the point of...).
I decided today I'd wait until 2/22 or 2/23 before I really panic - I'm faxing a copy of the USPS delivery receipt so they can see that my package was indeed sent to them though! They are the WORST company to deal with - & what really irks me is that they weren't my choice. I had a loan with First Horizon but our loan got sold... ;-( We have no say in the matter and we're stuck with these predators!

Chase Mortgage was trying to sell me on a procedure (Name Change) that would cost me $100. There are other options a home owner can select other than this procedure, but Chase wants more of your money. This is definity improper tactics they sorry operation choices to practice.

Dealing with Chase has been downright rediculous, we are still waiting on a money order to show up(mailed on March of 2009). USPS has given us a copy of the Money Order cashed by Chase but no one wants to sign the affidavit to prove they havent gotten it. A class action lawsuit needs to be started TODAY!

To: can't- stand -chase- customers ...if it wasn't for the people you wouldn't have a job. We pay your salary. If you we're customer friendly their wouldn't be complaints.I hope people start pulling their money from your bank. I'am...we all know that you guys lured people into arm loans and gambled with our 401ks. And now look ...what a mess.No one asked to lose their jobs.

if you had bought a house by putting money down and with savings in the bank, as soon as you get hurt at work or lose a job you dont fall behind immediately and whine that the bank doesnt help you. YOU signed the mortgage stating YOU would pay on the first of each month ( no where does a mortgage say that in case of harship the bank is obligated to change your payments) its business, people. You must have all voted for Obama. We all laugh at the phone calls we get about how dumb you people are...hiring attorneys for loan mods, demanding mods or not paying us, its really hysterical. Why dont you take care of your own business. on top of that the funniest thing is, half the people who call for assistance have bigger car paymetns than their house payment is! Sell your car idiot...there is your loan mod right there.

you guys are all so cute complaining about us. sit in our seat for one day and deal with the calls and crap you get. suddenly you will see how 95% of this is due to a problem the customer has caused for themselves or we are waiting to hear back from the loans investor.

loved the part about watching the caller ID! damn right we do! :)

We're now on our second nightmare with Chase. In Spring of 09, they mysteriously stopped applying payment s to our mortgage account. We received a late notice, called Chase. They noted that we had made the payment on time, but stated that we needed to make it again. We did. Again, they didn't accept it or apply it. This went on for weeks. Then, whe we called we noticed we were being transfered to the risk department where we were variously told that our loan was a sub-prime or that we were in foreclosure. Over many calls to general call center reps, they could see that we always paid on time and finally, after months of this nightmare, they fixed something in the "system" and starting applying and accepting subsequent payments.
The nightmare returns: In July we were asked for proof of insurance. We submitted it at once and received acknowledgement from Chase that we had the needed coverage in place. Today, I receive a "notice of placement of hazard insurance" in the mail! This is a nearly $3, 000 policy and we're told we owe Chase that payment!
Please--I ask everyone reading and posting to this site: If banks were too big to fail in 2008, is there any hope for the future of financial services? We now have fewer, larger banks providing "service" that--from the posts here--appears to form a conspiracy against decent people and perhaps the economy at large. (I can't believe I'm saying this but I just can't figure out how else to explain what's going on) Best of luck to you all. I have an executive office phone number and plan to do everything I can to get my mortgage transfered at Chase's expense to a mutually agreeable mortage holder.
Matt

I just had a heart attack, true, after trying to work out a loan modification loan with Chase, which they sent to foreclosure instead! It's a nightmare. None of the documents signed by us can be foud in their system and now they claim we are in default! I had to hire a lawyer to help me out, but honestly I think it's too late. People do not trust your home to Chase, please.

The Lucianos

My certificate of deposit account was compromised, real-time fraud detected phone fraud by an imposter who pretended to me with my personal information.

feb 2023 chase closed my account and I never received my deceased husbands social security check of $2078.00. I have proof they had it on the statement it looks like maybe it was sent back however I’ve contacted ss and they have no record of that they also told me they can’t intervene with the bank I don’t know how to get that check back

I recieved an EMAIL, from Someone claiming to be a HEAD OF YOUR BANK. JAMIE DIMON, about Beneficiary issue! I need to have this looked into! An the bank Jamie Dimon, needs to be notified that he is a target of a scam.

Thank you

My Name is WANDA MARTIN

my email is: martin241900@gmail.com

I have no formal confirmation as to where my fund got put to

A police report was file as well

Hello, I’m reaching out to you in hopes of negotiating a settlement for my FRCB shares. Please respond to this message if you have any interest in negotiating before I file a formal lawsuit. Thanks

I left my employer and the send me a "Chase" check for over $8k so I deposited it in my "Chase" account. It is on hold for 2 days, why..? It is Chase to Chase and you still hold it? I have no money and my account is negative because the check was not credited to my account.

Completely misrepresenting ads and promos. Open a savings account with the $700 promo and NEVER received a dime. In addition, after complaining to BBB because their escalation department did not contact me ... they told me they WOULD not do anything for me! Great customer service ever.

i had a business account with them back in 2015. my account got frozen. corp name was dahaleel inc . Chase froze my account and i never recieved my money back. chase owes about $13,000. i never received anything back.

Chase keeps on closing my account based on the fact that they once closed one of my accounts many years ago

i was never given a reason as top why they even closed my account