Menu
JPMorgan Chase
JPMorgan Chase Customer Service Phone, Email, Contacts

JPMorgan Chase
reviews & complaints

www.jpmorganchase.com
www.jpmorganchase.com

Learn how the rating is calculated

2.6 1444 Reviews

JPMorgan Chase Complaints Summary

583 Resolved
860 Unresolved
Our verdict: Dealing with JPMorgan Chase, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
Verified
The authenticity of the customer service contact information for JPMorgan Chase has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of JPMorgan Chase. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

JPMorgan Chase reviews & complaints 1444

Filter reviews by rating
5
1 review
4
0 review
3
0 review
2
0 review
1
0 review
Sort by:

Newest JPMorgan Chase reviews & complaints

ComplaintsBoard
R
8:49 am EDT

JPMorgan Chase estate planning

In October 2017, I received a check as a result of a Chase employee's gross negligence. I was wrongly removed from a joint account and denied access to the funds. The primary account holder has passed and as joint accoutn holder and executor of his will, I contacted the bank. They completely disregarded the estate planning and removed my name from an account without my signature and without written notification. The Executive Office acknowledges this gross mishandling of the account. However, as a result, within 4 months of this employee's gross negligence, my father had passed and Chase gave a dead beat family member access to the account without my notification. Needless to say, he nearly depleted the account. The account was frozen after weeks of me contacting Chase, and by that time, a minimal amount that was left. It was split in half and distributed to both parties. I am entitled to knowing exactly how much money was wrongfully withdrawn while I was denied access. There are assets to a home sale that were depleted as well. I have very well documented all of my correspondence with the Executive Office and their failure to provide customer service. I am not receiving calls back from the multiple people, inlcuding managers, that I have attempted to call and was even told that a manager did not deem my call back necessary and closed my request. I am absolutely disgusted. I have other accounts that I plan to close if this is not resolved in an acceptable manner.

I am furious and want answers, but no one is calling me back. It's as if they think ignoring me will make the situation go away. I would like a supervisor, who is capable of providing answers to my questions, to contact me immediately. I am entitled to bank statements and reimbursements for your banks gross negligence.

Read full review of JPMorgan Chase
Hide full review
ComplaintsBoard
K
10:42 am EDT

JPMorgan Chase hold of money

Dear Sir/Madam,

My name is karthik kumar Rajendran and I am pursuing my higher studies in USA. I expecting a return of wire transfer from India to my bank Federal Credit Union through you (JP morgan chase bank) as an intermediate bank. The wire has returned on 21-sep-2017 from my bank. But, it is not yet deposited in my bank. Today is 11-oct-2017, it is almost 20 days the JP morgan in holding my money for no reason. My transaction reference number is JPM170906-03662. I request you to transfer the fund immediately.

Read full review of JPMorgan Chase
Hide full review
ComplaintsBoard
M
7:19 am EDT

JPMorgan Chase quick pay

Sent $36 to my son on Oct 6, 2017 transaction failed but funds came out my account 4X. Called Customer Service. Said it will credit back at end of business day. 3 days later I still don't have my money. Everyday someone is saying it's going to credit back in morning. I've waited 3days.. I TALKED TO MULTIPLE PEOPLE WITH ATITUDES OF WHATEVER. I'm totally passed with Chases

Read full review of JPMorgan Chase
Hide full review
ComplaintsBoard
A
5:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

JPMorgan Chase claims department

Your claims department is a joke! The managers are extremely rude and incompetent! You need to do some serious work on this! I am taking my money out of your bank and closing my account tomorrow! And letting everyone I know to do the same!
You will never had reassurance that chase bank will help you with the claim in a professional smart manner!
You are a fraud department, maybe you should educate yourself on the level of fraud criminals and shady company's are doing now instead of assuming I was taking a tour at Pearl Harbor at 1 am when supposedly I was there using my chip and taking a tour!
Main managers name is shavonne, she is a horrible person!
Fix this chase!

Read full review of JPMorgan Chase
Hide full review
ComplaintsBoard
B
4:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

JPMorgan Chase dispute resolution

I disputed charge because vendor did not deliver goods and did not respond to my inquiries. Based on my experience with other banks I thought Chase would take good care and find out all the pertaining details.

Instead, they called me and spent substantial time querying me about my birthday date (80% of the call time getting birthday + 20% discussing the disputed case). That was it! Three weeks later I got a letter from them that informing me that charge will stay and they cannot do anything about it.

So because of incompetence and laziness of Chase people I stay with no goods and with lost money.

Basically, fraud multiplied by Chase fraudulent customer service.

I can provide all the necessary details to interested parties.

Read full review of JPMorgan Chase
Hide full review
ComplaintsBoard
N
4:48 am EDT

JPMorgan Chase quickpay payment

I live in rockland county in the Nanuet area and i went to the branch on route 59 the nanuet branch phone number there is845-373-8709 and dealt with a gentleman by the name of Mike who in fact is the mamager as well. in the beginning of august i came into to be exact 8/14/2017 @1030AM AND MADE A PAYMENT TO MY LAWYER PROVIDING NAME AND EMAIL ADDRESS. a week later the lawyer said she never got the payment . I came to the branch first time Mike said he could not help me due to the fact of not having no receipt. Second time i came he didnt even entertain me and was irate said there wa no way he could track the payment down whatsover, in fact he told me i could have never made the payment in the branch. Third time which was yesturday i came with my husband and had the lawyer the chase customer on the phone ready to locate this payment. at this point he was very disgruntled mike the manager and very sour. he went through its gonna take him so long to find and kept complaining. !0 minutes later he located the payment which was made to my lawyer taken by him . Poor Poor service he demonstrated and wasted my time . I wanted to file this complaint, i can be reached at [protected] which is my direct business line.

Read full review of JPMorgan Chase
Hide full review
ComplaintsBoard
T
1:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

JPMorgan Chase unauthorized wire transfer, $ 40,000.00

12/22/2015
Chase Fraud # JBM160113-002123
On 12/22/2015 someone accessed my company checking account online and wired $ 40, 000.00 to a temp account at Bank of America at 3:32 pm eastern time. The cyber thief's manipulated chase security to give them a temporary password to access my account.
Chase fraud department left message later that day, I called them back to let them know that the transaction was fraudulent, they said they would stop it, they did not.
Chase has denied the claim stating that the IP address was the same.
I asked if my IP address could be spoofed, the chase fraud claims department agent said anything is possible these days. I have asked chase
for the recorded phone conversations, they will not release them.

Todd Kunkel
T A K Development Inc.
[protected]

Read full review of JPMorgan Chase
Hide full review
ComplaintsBoard
K
11:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

JPMorgan Chase branch customer service

I am not happy with the way I was treated this morning (10/4/17) by your location in Heber, Utah. My fiancé went into this Chase location (Heber, UT) with cash in hand to deposit into my account for our mortgage payment and the bank Manager, Mike, refused to assist him in making the deposit. I called the branch manager to explain the situation. I informed him that I have been a customer for a VERY long time and asked if he could look at the account history to understand that I have been a long-time, loyal customer to which he refused. He claims that they can't take the cash because it could be money laundering! I can't believe it — a long-term customer being accused of possible MONEY LAUNDERING. What an incredible way to treat your customers and provide that excellent customer service we all know and love — not. I am not impressed and not happy. I will be pursuing this matter further because customers should not be treated like this and I will close my account if I am not provided a resolution. Have you ever heard of a bank that won't take cash?! My fiancé’s credit union sure hasn’t! They were baffled by the way he was treated. That makes me even more disgusted! Credit Unions seem to be the only way to go nowadays.

Read full review of JPMorgan Chase
Hide full review
ComplaintsBoard
A
8:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

JPMorgan Chase pending charges on debit card

10/03/17

I spoke with Melissa (Texas), Customer Support Specialist. I have pending charges on my debit card that need to released. The merchant confirmed the charges should be released because I paid with a different card. I was told my account has not been open for 6 months, no way to reverse the funds, even with proof. NOT OK! I have reviewed the literature that was given to me when I opened my account. No where does it state there can be no resolution because my account has not been open for 6 months. She also could not tell me where the literature is.

I have $530 that I cannot use due to this issue. The $530 was paid with a different card. How can Chase hold funds when there is proof these funds should be released? Where is the 6 month rule located? I am absolutely disgusted with this rule. Again, how can Chase hold funds that should be released? I have the word of the Merchant. The Merchants name is Courtyard Marriott and the supervisor's name is MARK.

Theresa then told me it would be 3 days and the funds would be released. I expended that it was already 3 days. She then said it could be 3-5 days. Which on is it? As of day 3 these funds have not been released. Again, I want literature stating my account has not been open long enough to release pending transactions with proof they should be released.

I am appalled by this rule, disgusted that my money cannot be mine. I want a response, I am customer, but I am not being treated as one. One of the reasons I switched to Chase is because of its customer service. Today I feel I made a big mistake giving Chase my business.

Read full review of JPMorgan Chase
Hide full review
ComplaintsBoard
S
12:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

JPMorgan Chase atm locations

Have you considered putting an ATM or branch in echo park, Los Angeles 90039. ?Currently the nearest Location is a 15 min drive in any direction to the nearest place. There use to be chase ATMs at the Arco AMPMs. Without those locations there is a significant dark zone where there is no ATM. I know this is a 1st world problem, but it seems as though Chase would have the resources to give a little love back to the Echo Park area. Thank you!

Read full review of JPMorgan Chase
Hide full review
ComplaintsBoard
H
12:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

JPMorgan Chase credit cards

Chase closed my credit cards after closing my checking account promised me to bring account current and lied to me several of time.. I was in a traggic accindent were I was hit by a car... Why would chase close 2 of my accounts while trying to survive. Costumer service agents were calling me over and over while in the hospital after issue was resolved chase never opened my account at the crime seen someone picked up my wallet and stole both of my credit cards chase sent 2 new cards and both were close right after I was released from the hospital. The costumer service agents tried to help me but the grantor basically kept denying it now please can you guys correct this issue 2 other companies reopened my account

Read full review of JPMorgan Chase
Hide full review
ComplaintsBoard
A
3:15 pm EDT

JPMorgan Chase chase rewards travel

#SCP994182

9/1 - 9/4 @ spectator hotel.

I was lied to throughout the entire booking process. I was planning a trip for my wife and I's anniversary. I wanted to book the grand suite but couldn't tell which room that was based on the descriptions on the chase travel website so I called in and asked a rep which description fit the grand suite. They told me which one to select and it was close to $900/night so I selected it and forgot about it.

On the week of my wife called the hotel to ask what room we would be staying in they told us the Deluxe suite. That alarmed me because the deluxe suite is considerably cheaper. So I called chase travel to complain they put me on hold while they said they would call the hotel. They said everything I stated was correct but that the grand suite had been completely booked and since it was the hotel's fault they were going to give me a 10 percent discount. I figured that would be fine. Once I got to the hotel I realized they put me into the worst room that they have. It was a handicap access room and it was the deluxe suite it also came with an unpleasant odor that lasted throughout the trip. Upon getting back I called chase back to complain and Chase said they made a mistake and would give me an additional 5k points. But upon further research I found out the hotel didn't have any conversations with chase and that they don't do any kind of refunds and that I had been originally booked to a deluxe suite all along. So Chase had been lying the entire time.

Chase travel has been very incompetent. I ended up with the worst room in the hotel. I was promised a resolution by a supervisor 3 weeks ago and have yet to hear back.

I would like the entire stay at the hotel refunded back to me.

I want a full refund of the points I used to book my hotel.

Read full review of JPMorgan Chase
Hide full review
ComplaintsBoard
S
1:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

JPMorgan Chase chase sapphire preferred credit card

Filed A Travel Cancellation claim which was accepted and partially paid. Card Benefit Services paid the portion of covered ticket loss but did not include other covered expenses which only total an additional $301. KIA, my adjuster refuses to call me and the CBS office will not connect me to her. This seems to be their usual tactic Claim #[protected]. all my contact attempts fail and when I call Chase I am simply referred back to the company that refuses to help. This has been going on since July. They have all backup to substantiate my claim but refuse to discuss the matter, I need some help.

Read full review of JPMorgan Chase
Hide full review
ComplaintsBoard
D
8:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

JPMorgan Chase one of the atm of chase bank

I deposit Money From my checking Account.
after I get my sallary and my bonus From my boss worth of 2, 540 $ thats my last deposit transaction using my Debit card After I put my money In the Machine And the machine accept my money the ATM machine has Technical problem Indicate from the ATM machine and The ATM printe the reciep since the ATM printing a receipt, I check the receipt
In dictate from the receipt is THIS DEVICE ENCOUNTER TECHNICAL PROBLEM PLS.CALL THE NO#-------OR GO TO THE BRANCH WHEN YOUR LAST TRANSACTION GO THOURGH..
that time I call chase costumer service and transfer my call from chase claim dept. I make a report Since Sept, 23.2017 but Until now I did not get my money And Im still Waiting from my money Its really slow from The invistigation and some of the Representative in chase is lair.

Read full review of JPMorgan Chase
Hide full review
ComplaintsBoard
L
6:43 am EDT

JPMorgan Chase customer service insufficient funds service

Very low on cash small business owner and Chase will not refund 3 completely unnecessary insufficient fees based on a transaction that processed at 11:59. These [censor] tried to capitalize off 3 insufficient funds charges based on a transaction that posted at midnight! How the [censor] am I suppose to take care of that at 1am? Hmmmm? To capitalize $120 off of something I couldn't take care of is undeliverable!

Read full review of JPMorgan Chase
Hide full review
ComplaintsBoard
K
8:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

JPMorgan Chase auto finance

Hello. Over the past month, I have received numerous, sometimes up to five calls a day from Chase Auto Finance, and they claim I have debt or something along those lines. However, I do not have an account or a loan with this agency.

I get my automobile coverage from another agency, and have never had any business with Chase.

Yet, I have spoken to at least 4 or 5 of their representatives, even confirming that I do not have an account with them, and that the person, who has my phone number apparently on their file, they are looking for has no association with me in any way. Still, they call me repeatedly even after I tell them that they have the wrong person and number. It has caused me way too much stress.

Read full review of JPMorgan Chase
Hide full review
ComplaintsBoard
J
5:58 pm EDT

JPMorgan Chase compromised account

I called in to ask a few questions regarding a few automatic draft payments that I have going to a compromised account. After repeating the same question several times and the representative adamantly, responding with answers to questions I did not ask, I requested a supervisor. I felt I was treated very rudely and condescending. I then ask to speak to a supervisor the supervisor then comes on the line, does not address me or greet me, but ask "what other questions do you have?" I immediately told her I did not appreciate the customer service I was receiving from their organization and that I did not appreciate the tone I was receiving during the conversation, later she apologized. However, there is definitely some training that needs to be implemented in your customer service department. I have never, in all the years that I have been a customer, been treated as rudely and unprofessional as I have today I am seriously considering changing banks

Read full review of JPMorgan Chase
Hide full review
ComplaintsBoard
M
9:56 am EDT

JPMorgan Chase about an active checking account

I went to 75 East 161 street Chase Bank . I wanted to know if my Checking Account was in active yo do 3 Check for my Passport. I received a call from the Passport office, saying the next Check number 291, the account is closed. So, I had to give my Total Reward Credit Card to Check number 291, with a fee of $25.00 dollars. That was taking care of with Ruby Harris. That was the second check. So, I received a UPS envelop with a letter saying I need to pay for Check Number 290. That's the first check. So, my complain is, I want my $25.00 days fee

Read full review of JPMorgan Chase
Hide full review
ComplaintsBoard
A
6:33 pm EDT

JPMorgan Chase chase liquid

I opened a Chase liquid acvount in June with the branch manager in Montauk NY, after three months of continuous problems with my account my card was fraudulosely closed wich left me stranded with no money, upon visiting another Chase branch it appears that the branch manager did not do her job properly and did not file i series of paperwork which led to all the trouble i went through for the past months woth their product.

Read full review of JPMorgan Chase
Hide full review
ComplaintsBoard
N
12:09 pm EDT

JPMorgan Chase my recent account with chase bank

I had some fraud activity in my account and chase happened to restrict my account. My last two checks were submitted into the closed account, even though I was told that no activity can take place. But like the many times, chase representatives always deliver false information. I was told to give them a call once my claim report is finalized so I can receive my funds. I've called every week for the past 2 months and still they would tell me the same issue, that my money will be sent to me. NO MONEY YET! I'm tired of calling and being put on hold for hours just to see where my money is. If I don't see or hear about my money by tomorrow I will bring a lawyer into this. It is not right that I have to keep harassing this bank for My Money! If it was the other way around, my money would have been added interest and doubled.

Read full review of JPMorgan Chase
Hide full review

JPMorgan Chase In-depth Review

Overview: JPMorgan Chase is a leading financial institution in the industry, known for its extensive range of services and products. With a strong presence in banking, investments, and credit cards, JPMorgan Chase caters to the diverse needs of individuals and businesses.

Financial Stability: JPMorgan Chase exhibits remarkable financial stability and performance. The company consistently generates substantial revenue and maintains a strong profitability ratio. Its consistent growth over the years reflects its ability to navigate the market successfully.

Customer Service: JPMorgan Chase's customer service is commendable, with a focus on quality and responsiveness. The company offers multiple customer support channels, including phone, email, and online chat, ensuring that customers can easily reach out for assistance. Customer satisfaction ratings and feedback indicate a positive experience overall.

Product Offerings: JPMorgan Chase provides an extensive range of products and services, catering to various banking, investment, and credit card needs. Their offerings are diverse, feature-rich, and provide numerous benefits to customers. In comparison to competitors, JPMorgan Chase stands out for its product diversity and innovation.

Online Banking Experience: JPMorgan Chase's online banking platform offers a user-friendly interface and seamless functionality. It is easy to navigate, ensuring a hassle-free experience for customers. The platform provides essential features such as bill payment, fund transfers, and account management, enhancing convenience.

Mobile Banking Experience: JPMorgan Chase's mobile banking app is well-designed, offering a smooth user experience and excellent performance. The app includes features like mobile check deposit, account alerts, and budgeting tools, making banking on the go convenient and efficient.

Fees and Charges: JPMorgan Chase's fees and charges are competitive within the industry. The company ensures transparency and clarity in fee disclosures, enabling customers to make informed decisions. A comparison with competitors reveals that JPMorgan Chase maintains reasonable pricing for its products and services.

Security: JPMorgan Chase prioritizes the security of customer information and transactions. The company employs robust encryption protocols, authentication methods, and fraud prevention measures to safeguard customer data. In the event of security breaches or incidents, JPMorgan Chase demonstrates a prompt and effective response.

Accessibility and Inclusivity: JPMorgan Chase is committed to providing accessible banking services for individuals with disabilities. The company offers accommodations for customers with visual impairments, hearing impairments, and mobility limitations. Additionally, multilingual support and resources cater to diverse customer needs.

Corporate Social Responsibility: JPMorgan Chase demonstrates a strong commitment to social and environmental responsibility. The company actively engages in sustainability initiatives, community development projects, and philanthropy. Ethical practices and robust corporate governance further enhance its reputation.

Overall Rating: Based on the comprehensive review, JPMorgan Chase receives a high overall rating. The company's financial stability, extensive product offerings, excellent customer service, and commitment to security and accessibility contribute to its positive evaluation. Potential customers can confidently choose JPMorgan Chase for their financial needs, considering its strengths in these areas.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

JPMorgan Chase contacts

Phone numbers

1877 242 7372 +1 (713) 262-3300 More phone numbers

Website

www.jpmorganchase.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with JPMorgan Chase?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with JPMorgan Chase Customer Service. Initial JPMorgan Chase complaints should be directed to their team directly. You can find contact details for JPMorgan Chase above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about JPMorgan Chase. Discuss the issues you have had with JPMorgan Chase and work with their customer service team to find a resolution.