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Chase Bank/cd / redeeming a cd

NY, United States Review updated:

My cd at chase matured and I wanted transfer it to my chase checking account. They wouldn't do it unless I answered some questions. I am okay with this, but 2 of the questions they asked concerned the birth date of a person I did not even know. I explained this to them, but they did not care. Finally I asked to speak to a supervisor. She said I could get the transfer if I could give her the month and year I opened the account. Since i've had this account for over 10 years and the bank has changed names, I could not do this. Too bad — I could not redeem my own cd — this is outrageous!!! Don't get a cd from chase; you will never be able to redeem it.

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Comments

  • St
      Dec 25, 2010

    Come on man... you are leaving out too many details of this story. Chase is not going to risk their reputation over your measly CD! Just bring in your paperwork and show them. Oh you don't have it? Shame on you! If you put as much effort into getting your money as you did slamming this company, you would already have your money.

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