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2.6 1444 Reviews

JPMorgan Chase Complaints Summary

583 Resolved
860 Unresolved
Our verdict: Dealing with JPMorgan Chase, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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JPMorgan Chase reviews & complaints 1444

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ComplaintsBoard
M
12:03 am EDT

JPMorgan Chase mishandling of account

There seems to be a pattern with this company after reading other complaints. I have worked with this company when it was under Unicorn with no problem. My account was paid on time and I paid more than what was required at the time. Two months ago they switched to ChaseHealthAdvance, since then my first bill came late and the second one never came at all. No problems for a year and now that they changed companies there have been two problems in two months. They seem very unwilling to work with me to correct their mistake and keep giving me the delay tactic. I call at the beginning of the month was told that someone would look into the matter and get back to me. No one did! I have called multiply people; I get voice mails, but no return phone calls. There has to be a law firm out there willing to look into this matter, maybe a class action. It seems like this is common practice with them. When you get to the end of your contract that is when they screw up your account and hit you with fees. Could this be the reason why they switched from Unicorn to ChaseHealthAdvance. Are they trying to stay one step ahead of the Better Business Bureau? DO NOT USE THIS COMPANY... Dentist offices should not tell their clients to use this company. It reflects badly on them for recommending such a shady company.

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Update by Mary Tompkins
Jul 03, 2008 9:34 am EDT

Adjustments/corrections can be made by ChaseHealthAdvance. After many phone calls and redirecting, ChaseHealthAdvance stated that they would adjust my account. After dealing with some of the customer service people at Chase and reading many of your blogs I was sure that it was the end and nothing would be done to change this situation. I sent in my PAID IN FULL check and figured I would have to contact the State Attorney’s office and BBB regarding this issue. I paid it off because I did not want this to effect my credit rating. I was surprise when I receive a phone call from Caesar(a manager in the service department). Not that he had called, because he did state that he would call, but after speaking to a few service people yesterday I figured I was be given the slip. I try to treat others with honesty and I am not always sure I get that in return. Caesar stated that he reviewed my case and that Chase would cancel the financial charges. Then he also apologized for any misinformation I may have received from the service staff. He explain that it is a new company and that they were trying to work out any problems whereas to better serve clients in the future. He stated that a refund would be made to me regarding the charges. I am entrusting that ChaseHealthAdvance upholds their end of this agreement and does refund my finance charges. I hope after writing this blog that there will be a honest, good faith effort by Chase, as a result myself and others can continue to work with them and their loan department.

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NeverAgain
,
Aug 20, 2008 9:21 am EDT

When they even bother sending my statement (which is not frequently, as I've gotten about five total in the last nine months), it usually arrives far too late to mail the payment in with the statement. I've had to just priority mail them a check every month. Add that to the fact that they don't offer any kind of online payment or bank draft, and it's pretty clear that they're just waiting for you to forget one month so they can slap you with a near-criminal 30% interest rate. I signed up with this company because it was the one my orthodontist offered, but honestly, you're better off getting a credit card from a reputable company with some kind of no-interest promotion.

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Robert
, US
May 12, 2009 4:18 pm EDT

I just paid over $850 in extra fees and interest on a loan from ChaseHealthAdvance. Beware of questionable business practices including delays in processing of your payments, extra fees, changes in your loan due date, huge interest charges if ChaseHealth considers a payment late, non-response to complaints & disputes, poor customer service, and the list goes on. It was like pulling teeth to get a copy of the loan terms and by then it was too late. Be sure to do your research and check for complaints, and the BBB rating before signing up for a loan from ChaseHealth, Unicorn, ChasehealthAdvance or any other name they may use.

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gena mack
Virginia Beach, US
Jul 22, 2009 1:46 pm EDT

I have had the same problems with this company. I made extra payment in a month to cover the next month and they wouldn't except it. I was told I was a month behind and that extra money was just deducted from my balance. I was charged $35.00 for .82cents. I asked to change my payment date and I was told that it would cost me $15.00. I called to speak with a supervisor and was not given the right. Instead I was told that I had contacted them on July 10th about some charges . They called me, and I wasn't given the right to speak to a supervisor. even after I told them I would put it in writing to the Better Business Bureau, nothing was done. This company is a rip-off and physicians that use them should stop, its says a lot about their business.

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J. F.
, US
Jun 30, 2009 6:45 pm EDT

Agree, chasehealthadvance is taking advantage of every customer and keep charging extra fees. I fell behind on my payments and they put me into a program that it will extend my payoff balance to 24 payments but they have charged me about $175.00 in three months for late fees even though I have never sent a payment late since I got into this program. they are charing $35.00 for phone conversations and $39 for late fees. They are really taking advantage of my situation.

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Lin
New Haven, US
Jun 15, 2009 1:25 pm EDT

I definitely agree with you Robert since I've gone through a similar situation my self. I was overcharged extra interest even when they have received my full payment for the balance on my loan. It is very unethical business practice and dentists and patients should definitely do their research well before they get themselves into thier trap.

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Olga
, US
Apr 02, 2009 1:46 pm EDT

I just got a phone call from Chase and they are terribly unprofessional. Pretty much same issues as above. So how do you do it? how do I tell them that they are not going to get $800 + out of me for finance charges?
I need help, Please!

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Jessica
,
Nov 24, 2008 4:14 pm EST

hi, I had a similar problem with ChaseHealthAdvance. One of the worst comapny to deal with. I signed up with this company because my laser doctor only offiered them and i never dealt with them before, but the customer service at chase is really bad and will never asnwer any questions. First i didn't recieve my statments because according to them they were sending at wrong address and i called in to get them emailed so i won't be late on my payments. So they added $39 dollar late charge and when i called to explain the situtuation they were very rude and unwilling to help. I would never do bussiness with Chase and their late payments department is one of the worst. I really wish this company gets out of bussiness .

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Phyllis F
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Aug 28, 2008 8:27 am EDT

I totally agree with you in this matter. If there is something that I can do to make this go away, I would. I just went through the exact same thing, the company sends me a bill and I have not even got the paperwork on the loan. I just received my first bill and it says that I am behind in my payments of two months and I just received my first bill on yesterday, how crazy is that...

ComplaintsBoard
K
9:49 am EDT

JPMorgan Chase Rude bank manager

Tracy L. Buchheit is a very rude Bank Manager. I went to the bank to inquire about using a coupon for new accounts which gives miles. Whilst speaking with the Customer rep, Tracy the Bank manager came up to me and spoke very loud and rude saying that the coupon is only valid for one account and I cannot use it, and she will code my account as fraud. All I was asking the cust rep was to inquire if I can use the coupon, not expecting the manager to act the way she did in the presence of all the customers, thus no customer privacy was given to me and I was talked to as a little child. Mrs. Buchheit needs to know I am not a a person like her without class, I am a highly educated individual who have served this country in the Armed forces and currently a disabled veterans protecting people like her while she is sleeping.

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Crier
Boulder, US
Dec 07, 2008 11:46 am EST

You should deal with the folks in the Claims department ! They are completely unprofessional and quite arrogant...

HOW CHASE BANK AND COLUMBIA HOUSE STOLE CHRISTMAS

On August 8, 2008 I purchased some DVDs from Columbia House, the order came to $35.84. The order was shipped missing an item after many emails and phone calls to them I finally got my remaining item but they charged me an additional three times for that one item. After another round of calls and emails I finally chalked it up to a bad experience that I would learn a lesson from.

On October 11.2008 I logged into my checking account to find that I had two pending charges of $99.76 from Columbia House! I immediately called Chase Bank 800 where I spoke to a wonderful supervisor Pat, whom advised that as they were still pending she had been able to reverse them. As a caution she advised that they could submit again as long as they had my card number and provided me the number to the Chase Claims Department.

Immediately I began trying to contact Columbia House via their email process on their website - to this day they have NEVER responded to the dozens of emails that I have sent regarding this issue. Calls are answered by someone not qualified to handle the matter, so a supervisor will need to return your call and that NEVER happens either.

I tried to remove my card information from their site, which the site does not allow you to do! You also can not remove the check mark in the box allowing them to use that information for any future shipments and charges! In frustration I changed the billing information on the card to Big Bird, 123 Sesame Street, New York NY 10001

On October 14, 2008 they again debited my checking account for $99.76 which resulted in CHASE Bank charging me $75.00 and $32.00 for insufficient funds fees.

I contacted CHASE Bank filed a claim and closed that debit card (as they would not file the claim other wise). I provided them with screen shots showing no purchases, no shipments, no pending orders since the August fiasco and was advised by Angel that CHASE Bank would be crediting back the charge and any related insufficient funds fees.

Initially they did credit back the $99.76 and the $75.00 for insufficient funds. CHASE refused to credit the $32.00 as Donnell advised me because a previous request had been made (the $75.00) within a 12-month period.

On November 20, 2008 CHASE bank reversed themselves and took the $99.76 and the $75.00 from my checking account again. I contacted CHASE Claims Department on 11.21.2008 and was advised by Judy that she would re-open the claim and I would receive that information shortly. Several hours later there was still no information received. Again I contacted CHASE claims where upon Andre advised me that I would need to speak with a supervisor whom was currently on another call and would need to call me back.

To date there has been no communication from Judy or Andre’s supervisor, maybe CHASE has Columbia House train the employees in their Claims Department!

Thanks to Grinches at COLUMBIA HOUSE and CHASE BANK there will be no Christmas in our household this year. The theft of over $200.00 from my account by these two supposedly reputable companies has ended any possibility of a celebration of any kind in my household

BE WARNED AND TAKE YOUR BUSINESS ANYWHERE ELSE

ComplaintsBoard
C
2:56 pm EDT

JPMorgan Chase harrassing phone calls and rude reps.

my auto loan is 3 wks late due to hardships that everyone has experienced and now so more than ever with the resession. I started getting calls from Chase a day after the payment was due. I received over 10 calls automated daily since. I never called back right away, then i received a call at work for payment. The person that called me at work said that he worked for the recovery side of chase wanting to know detailed information on why i am late an behind etc. I told him when I would be able to pay, but the inpersonal questions kept coming and rude as ever. He said all I had to do was call him back in the first place and he would had made arragements because he see's I have been a good customer, and when I told him that every time in the past I would call back I would get the continued calls even after making arrangements. He said that I should not judge him due to the past experience with other customer service reps. Things got heated when I told him I would not post date a check, I explained to him it was because most of the time when that is done, the check gets cashed before the date arranged and causes all kinds of problems and extra fees with the bank. He said that is illegal and I should once again not judge. He told me if that was the case he was going to look at my payment history to see if that was the case. He said that I should not be making excuses. I told him he should not argue and talk to the customer like he is. His responce to me was - "you are not a customer when you are late!" wow did he get me upset.. then they wonder why we don't answer or call back... this is exactly why... why do we have to deal with a ego driven a-hole that is probably behind on his own bills and gets a kick out of making good people in bad situations and struggles feel worse.

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Andrea Cukier
,
Aug 17, 2008 2:08 pm EDT

I have been a JP Morgan Chase Bank costumer for over eight years, with an impeccable record of balances and timely payments.

There was a small balance ($ 107.45) that I never knew of, and was never notified of. Eventually Chase closed my account and sent the debt to Universal Fidelity, a collection agency. Because of this, my entire credit history and CREDIT RECORD GOT RUINED.

The following is an explanation, step by step, of what happened:

In May of 2007 I decided to go paperless, accepting Chase Manhattan Bank’s offer to view my statements online only. I stated checking my statements there and everything always seemed to be perfectly fine. Online, I could see my statements and activities for my checking and savings accounts, as well as for my credit card (there was absolutely nothing, no information, on my Overdraft Line of Credit)

On January 18, 2008 I received a notice from my other credit card, American Express, saying that they were lowering my credit because they had received information from a credit report agency stating that I was delinquent. They did not specify the reasons.

After requesting my credit History through Trans Union and Equifax I found out that my credit had been undermined by a long-standing debt with Chase Manhattan Bank’s Overdraft Line of Credit of which I had NEVER BEEN NOTIFIED. I REPEAT: by a long-standing debt with Chase Manhattan Bank’s Overdraft Line of Credit of which I had NEVER, EVER, BEEN NOTIFIED, I KNEW NOTHING ABOUT IT.

In February of 2oo8, as soon as I found out what the source of the problem was, I went my closest branch of Chase Manhattan Bank, at 2219 Broadway
New York, NY 10024, talked to Alicia Sang, the branch manager. She tried to help by requesting to take the debt away from the hands of Universal Fidelity. She put a request to Chase Card Services and to Chase Online department on my behalf to have my situation investigated.

Immediately after I started receiving calls and getting letters from Universal Fidelity, trying to collect their booty. However, Chase Card Services never contacted me.

Seven months have passed and I still don’t have an answer from Chase Card Services or from Chase Online department.

My request is:

To be able to pay the debt that I have and would have been more than happy to pay as soon as it appeared, had I known about it.

A rectification of my credit history sent from Chase Manhattan Bank to all credit reporting agencies.

An explanation and apology from Chase Manhattan Bank as for why, your online services never showed the balances on the Overdraft Line of Credit and I never got any notice that I had a debt.

As you can imagine, after being financially responsible working hard all my life to keep an impeccable credit record I would not want it ruined by such a ridiculously small and evitable debt.

ComplaintsBoard
C
2:19 pm EDT

JPMorgan Chase accussing me of lying

My auto was towed by ILL sheffiff's police dept and I reported this to chase asking how much I would have to pay with penalties and fees after repo and I was told by employee Jeff at # [protected] ext 10609 that I had lied regarding the circumstances of tow and I was not to get the vehicle back this is totally rediculous I have not lied about anything further more he is listening to a tow truck company who does not have the details..

Camille Fola
[protected]
[protected]@yahoo.com

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M
8:23 pm EDT

JPMorgan Chase bad customer service

I have had an account with Chase for quite awhile now but I had a family emergency and when I needed help in terms of payments, I went to debt consolidation. It worked great for me until another big family emergency hit than I had to go off the debt consolidation as well. I decided to work with my credit cards instead of dealing with debt consol. All the banks were great except Chase, when I called them doing whatever possible to work with them, they pretty much told tough luck they already gave me a chance. I told them I willing to work with them but would not lower the APR which was already 30 percent and they would not lower the payments. Citicard was great, one phone call and they lowered the payment to 138 and O percent interest and they were on Debt consol. as well. I was so mad at Chase for not working with me and of course they called all the time everyday until it went to collections. Going to collections was actually a relief from Chase. Paying all my other debts were more important than Chase will ever be. I told THEM as well as everyone else, DO NOT OPEN A CHASE ACCOUNT EVER, just in case times get tough.

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Tshi
, US
Sep 18, 2015 2:49 pm EDT

Worst customer service experience ever. Called [protected] for Blance transfer. CS rep. Jermy from Flolida department yelled at me during conversation. Very rude and inappropriate way to treat customer.

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Crystal
Emmett, US
Mar 08, 2009 7:04 pm EDT

JPMC is by far the worst ever. I had been a customer of Chase for over 8 years. I lost my job, and had been denied for unemployment benefits. I did have some money in savings, but had to stretch every dime. With the job market, its uncertain when I will be able to find another job. I don't believe in bankruptcy and have never been late on a bill in my 27 years of life. But here I am faced with the fear of buying groceries to feed my kids or paying Chase's ridiculous minimum payment. Since I was not yet delinquent on any of my accounts, my pre-bankruptcy councel encouraged me to call my creditors and see if I could buy some relief time. Discover didn't bat an eyelash and presented me 4 different options to lower my monthly payments and cut my interest in half to avoid negative amoritization. My mortgage holder rewrote my mortgage. My auto lender (Wells Fargo) offered me a 60 day stay on my car payments. I was thrilled. Until I called Chase. Chase LAUGHED at me. The representative stated, "Ma'm, you don't have an income...what do you want us to do?!" She stated if I was bringing in unemployment they could modify the terms of my loan, but her job was simply to inform me of my penalties if I didn't make my full payment in 4 days. I spoke to a manager as well who stated that Chase did not care if my balance was discharged in Bankruptcy. They were right. I got a letter a week later, stating my interest had been increased to 29.99%, I was being charged a $39.00 late fee, and to make matters worse, they had chosen to lower my limit, so I was also being charged a $400 over limit fee. Chase single handedly forced me into bankruptcy. I hope they go under. I have written my congressman with my story, and advised that I do not want to see ANY of my tax dollars going to support a bail out for JPMC.

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Ken Burton
,
Nov 08, 2008 10:47 pm EST

I can relate to the attitude of Chase in their dealings with people. I too had a run-in with them over a mesley $ 15 late fee. I was at fault but it was an honest oversight. I had resurrected my Chase Card after several years of non use. My mistake was failing to check the date the payment was due. I had gotten into a habit of paying bills the 10th and the 25th each month. When Chase's bill came in I laid it up in the stack to be paid the 25th not realizing it was due the 10th. As a result I was late.
I asked them to defer the assessment and explained the situation.
They acted as if they could care less. I ended up paying them but I immediately cut up and returned the card. I average almost ten thousand dollars in charges to my credit cards annually but you can bet I'll never use Chase again. My credit score I might add is right at 750 so they know I am not a deadbeat.
If they can't treat people as real folk and be human about things they can rot as far as I am concerned. Talk about cutting off your nose to spite your face and I see Chase every time
Sincerely,
Ken B

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L
8:28 am EDT

JPMorgan Chase irresponsible bank

i was deceived into believing my IRA was rolled over at this bank in November, 2006. through a pathetic series of errors on their part, this was opened as an ordinary savings and i was not aware for over 6 months! Chase refuses to own up to these errors and i will wind up paying thousands to IRS since they wont do anything. also, they FAILED to show me as beneficiary on one of my late mother's investments. hence, i will wind up splitting this with another heir. the CEO of Chase is too busy to respond to correspondence. when the smoke settles, they will have cost me about 50 grand due to their ineptitude. fair warning: if you deal with Chase, make damn certain you read every word in any contract you sign with them. obviously, THEY DONT CARE!

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5:39 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JPMorgan Chase chase id protection charge

I had my chase amazon.com credit card june 2007. When I got the card, I called a number coming along with the credit card. - maybe this call led to my purchase of the id protection, but maybe not - I don't remember exactly. But very soon (June or july) when I found the id protection charge of $11.99 on my statement, I called them to cancel the service immediately, because I would just stay in us for 1 year and I don't need to build my credit history.

However, about 3 months ago (Feb. Or mar.2008), I found chase has been billing me $11.99 for the id protection since july 2007. I immediately called the number [protected] (Id protection department in chase) to cancel the membership again.

Yesterday (May 11, 2008), I found the bill is still on my bill statement. I called chase's customer service again to 1) cancel the membership again; 2) refund all the payment. But they told me that they don't have my records of canceling the service and only agree to refund me for two months. They said it's my fault that I didn't closely watch my statement.

Actually I seldom use this credit card. I trusted chase and its service in the past and didn't know they would do so badly.

I have no reason to have such a service for two reasons. 1) I will go back to my home country next month and don't need to build my credit history in us. 2) I seldom used this credit card. For about 3 or 4 months out of my past 11 months using this card, the only bill is the id protection.

I clearly remember I called chase last july (Or june), because I even joked to my friends that chase was a bad sales to sell to a wrong customer. I also clearly remember I called chase in feb. Or mar. 2008, because I was already angry that time.

I don't check my bank statement often also for several reasons. 1) I trust chase. 2) I seldom use that credit card. The payment each month is too small for me to get alert. 3) I set up an automatic payment from my bank account to this credit card.

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Mawuli Kodjo Agbovi
,
Feb 10, 2008 12:00 am EST

I have an unauthorized charge of $14.95 on my credit card. This is scam! Beware!

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Adeel Nazir
,
Oct 30, 2008 9:51 pm EDT

I have the same situation more or less but my charge has been going on since October 2007 (more than a year).

I spoke to ID Protection, initially they told me that they do not have any proof of me authorizing this charge and also mentioned this information is "vague" on my account. I was then transfered to level to support and spoke to a representative who would not tell me her full name, she just told me her name was Deborah and wouldn't tell me her full name when I asked because she did not have to. Then, when I spoke to "Deborah, " she told me there was a phone call authorizaion and it would take about 8 to 12 weeks to pull out that phone call. Also, if they find out that I actually authorized it in a phone call, they will take all the credits that they have given me. I was surprised learning about the credits that they have given me because I had no clue about these credits. Upon asking, she mentioned the first representative that i spoke to had cancelled my "membership" and had given me the credit for last two charges which i i never asked for. Then "Deborah" put me on hold in order to get ready to do the paper for about five minutes. She came back on the phone, and asked me my billing address (which I gave to her at the beginning of the call) and then the phone number. This was all the paper work she needed.

I felt humiliated about all this, thinking about why wouldn't she tell me her name. If I am trusting Chase with thousands of dollars and making my payments religiously, why can an employee not tell me her full name for my records. She gets loud on the phone with me when I insisted to know her name (right before she told me that she doesn't have to give me her name). I even asked her if I can go to the court and demand justice just to make an example so this doesnot happen to other people without their knowledge. On that, she said that I cannot do much, I can just get all the money back if they find out that there was no call from authorizing this. Obviously, something is fishy here.

Then, I wanted to talk to someeone who can give me his/her full name for court purpose and asked for her supervisor. I was on hold for about 15 minutes, supervisor came. I asked him same question about his name, he told me that his name is John. I asked full name and he said it's John and gave me his extension number. I asked why wouldn't he tell me his full name, he said, "it's company policy." That got me even more curious, now i wanted to know the script of company's policy and he said I couldn't have it, that is also against their policy. He told me that I could get all this information from "www.firstadvantage.com."

This is the story of my evening of 10/30/2008.

I am currently looking for a law firm to take this matter forward, if anyone knows a lawfirm, please let me know by e-mail "anazir_1@yahoo.com."

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Leo
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Sep 29, 2008 4:43 pm EDT

I am dealing with shameless Chase id protection charge, now. You know what we should record the name and number of the ID protection costumer service. And for sure I'll complain them for cheating me twice. I called them 2 times to cancel the charge, actually never be done.

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L Lambert
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Aug 01, 2008 1:10 pm EDT

I have a similar complaint regarding the Chase ID protection. My wife and I called more than six(6) months ago to cancel this Chase ID protection. They advised me that they would cancel and never did. I must admit that there was an oversight on my behalf and the charge of $11.99 appeared on my statement every month. So I called Chase credit card customer service 06/2008, to tell the cutomer service agent that the Chase ID protection service was never cancelled six(6) months ago and I would like a full refund. I was advised that the company extends its apologies, but all they could refund was two (2) months of service. They also had no record of the prior call to cancel. Chase credit card customer service then referred me to Chase ID protection. They were rude and a joke. Chase ID protection customer service then referred me back to Chase credit card customer service. At this point it is a waste. I advised the rep at Chase ID protection that I would be writing this message and that I would tell all of my family and friends about the horrible service at this company.

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4:26 am EDT
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JPMorgan Chase Terrible experience!

I wrote a balance transfer check from a Citi credit card account and deposited it to my Chase account on April 15 to pay Uncle Sam and unexpected tax bill. To make a long story short, due to a processing error at Citi, the check was returned. Unfortunately, this happened twice more, again a processing error at Citi - each time I was promised (by Citi) the check would post successfully.

Yes, Citi made a mistake but they immediately responded when I explained the action Chase was taken and wrote a letter acknowledging the errors and asking Chase to reverse any negative action taken against me. Chase has accused me of kiting and has frozen my account and is return all outstanding debits.

My funds have been frozen since May 9, 2008. NO ONE called me to discuss this with me. I fully understood how bad it looked to my bank to have three deposited checks for returned in a short period of time which is why I took action immediately to correct the situation... also why Citi took immediate action on my behalf.

I was a banker for more than 20 years, I understand that the system is set up to automatically catch kiting schemes, but the system isn't smart enough to listen to a reasonable explanation or read a letter of explanation. Humans are capable of this however and are capable of reversing system decisions. Chase representatives don't seem to understand that concept. Chase told me that if I had a letter of explanation from Citi, they would reverse the decision. Citi send the letter within 30 minutes of my request. 7 days later (after repeated conversations with representatives that assured me they were working on it) I was informed that the letter wasn't good enough and that my account will be closed on 5/23 at which time my balance will be sent to me via check. In the meantime, all outstanding checks and debits are being returned unpaid even though I have the money in the bank to cover them.

I have incurred more than $500 in fees due to this error and no one can help me. I have been accused and convicted of a fraudulent act and am now being penalized for it. I DID NOTHING WRONG. I acted in good faith based on information provided to me by Citi. I have no complaint against Citi. Everyone makes mistakes but a good, reputable company (like Citi) takes action to correct mistakes.

Chase has made a huge mistake in accusing me of something I didn't do and it has caused serious financial strain. I have not been able to touch one cent of my money since May 9. I can't pay bills, I can't use my debit card, I can't withdraw cash... nothing. I have never been treated so poorly in my life. Interestingly, Chase continues to send me all kinds of advertising wanting my business, portraying themselves as a great bank that cares about their clients. What a joke!

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Nannie 1
Phoeni, US
May 17, 2013 2:36 pm EDT

Just got off the phone with the Claims Department at Chase, after trying to decipher what the Rep was saying...I was put on hold for over 10 minutes so she could talk to senior specialist, when the rep came back on the line said they didn't receive all the documents that I faxed to them even when I gave her the fax confirmation number idiot's ! ...
This is not the first time I have faxed documents it's been 5 or 6 times now with more proof, it's as clear as day.." totally incompetent "
a child would be able to figure this one out !.. The Chase employee which is foreign you can hardly understand her said they will reopen case and it will take a couple of days...I told her that I called 2 days ago and was told the same freaking thing... I'm just sick, my account has (17) $34 dollar overdraft fees that's $578 plus the $582 that they paid this Auction House, Totalling $1160...Chase needs to be stopped Like Today !

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Nannie 1
Phoeni, US
May 16, 2013 12:02 pm EDT

My Comment is and my experience is Chase is Evil...let me take a few to share my experience with this Greed driven Bank. I've been a customer of Chase for over 25 years from Valley National first then Bank One when the name changed to JP Morgan Chase. Also worked for them in their National Recovery Bankruptcy department in Arizona about 10 years. I thought that Chase was the best Bank ever and they stood behind their customer, well I've been wrong Chase customer service and personal banks are liars, rude and incompetent. Their goal is to make money for Chase no matter how much they screw their customers. I have had one of the worst experiences in my life because of Chase, they have repeatedly disregarded my request to close out an my account to due stop pays that I have paid for and even with overdraft protection they have charged me fees that our Sickening, due to Payday Loan Predators that are NOT licensed in the State of Arizona, even after having and showing them the proof that they were stealing money from my account, not just Payday predators but a Auction House as well. Chase have cost me over $2000 dollars in damages, let alone this screw up has caused my creditors to decline auto debit to pay my bills " which I need because of my Disability " Chase returned payments like my rent, Insurance which canceled me and others due to letting thieves take my money because they choose not believe a loyal customer of 25 years, its just "Not Right" ! not once but several times, .
Chases Claims department is Unbelievably incompetent even when the proof is right in front of them in black & white, they are rude, slow, hard to understand because they are not from this country " What's up with that " ? I'm still trying to get this situation taking care of had to hire an Attorney to handle this for me that's added cost, because I just can't take it anymore, but refuse to give up...Make it Right Chase pull your head out of your ### and help your customers not steal from them... p.s. It's not over yet !

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mferguson3
, US
Apr 28, 2011 7:39 pm EDT

I hate chase bank someone should investigate soon! BECAUSE ITS MY MONEY AND I NEED IT NOW. i WILL BE SURPRISED IF CHASE BANK IS NOT HIDING BIN LADEN IN ONE OF THERE BANKS BECAUSE THEY ARE THREE INCHES SHORT OF BEING JUST AS TRIFLING. I HATE THIS GOT DAMN BANK.

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LUVIN22
, US
Sep 10, 2009 6:33 pm EDT

CHASE IS A PIECE OF ### BANK! THEY'RE ACCUSING ME OF FRAUD BECAUSE SOMEBODY STOLE MY DEBIT CARD! THEY SENT ME TO CHECK SYSTEM! WHAT A HORRIBLE BANK. I HEARD FROM A FRIEND THAT WORKS @ CHASE THAT THEY ALWAYS DO THAT SO THEY WONT HAVE TO PAY. UGH! IMA GET MY MONEY BACK!

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Liam Manson
, US
Aug 13, 2009 8:29 am EDT

I am a WAMU transfer to CHASE. I've been with them only 1 week and I already had problems elevated to nightmare proportions. I own a 3 family house where one of the tenants paid me with a check that bounced the next day after I deposited it. The tenant was the one that informed me that the check would bounce and he gave me the money in cash the same day + whatever fees the bank would charge, he gave me $40 for that. So as I expected, the account went into negative and I deposited the cash and brought it up again to what the balance should've been. Fast forward 3 days later. My account for whatever reason is FROZEN, also, my balance magically is now in minus $1200 for no reason whatsoever and i cannot use my debit card at all. This was specially a problem when I was going to pay for my family's meal at a local restaurant. Immediately as soon as I got home I called CHASE. Some guy with an Indian accent answered my call and his reasons for why this was happening where complete BS, gave me wrong information, incorrect fee charge information and also blamed me for the problem!. When I made him do some basic math with my debits and credits into the account, he realized that the numbers didn't make any sense, almost like a 2 + 2 = 5 situation. Then he was quiet for a couple of seconds and told me he was transferring me to a supervisor and he just hung up on me. I called 2 other times with similar responses from operators in third world country call centers with no one knowing what was going on and then suddenly hanging up on me. I called first thing in the morning ( since CHASE ---HEAR ME WELL--- ONLY HAS A 7AM to 9PM call center hours. ) I talk to another Indian person at 7am, this lady went way further than the last 3 last night, she went as far as telling me that it was all my fault and that I was being investigated for FRAUD! She said that CHASE opens up a fraud investigation in every single account that has a returned deposit and FREEZES the account as well. I asked her when would I be able to use my money ( since there are around $1500 completely missing, and by the way, they have no clue how my available balance is minus 1200 ) and she said she didn't know when I would be able to use the account or my missing money. I checked the account tonight, there are pending transactions going through from other stuff I bought, insufficient fund fees flying through the roof. Each one for $34. Add also the amounts that the pending transactions carry with it. Tomorrow morning and next day my fees will eat up a good portion of the remainder of my money and by the time this is all done, I will have problems also with my credit card payments which have just bounced as I'm writing this. I cannot believe a bank runs such a sloppy business in the way my money has been handled and I will cancel EVERYTHING that connects me to CHASE as soon as they straighten this thing out. Please, if you are reading this, specially if you have children and you care about their well being ( feeding them, being able to pay for their services ), steer clear of CHASE, they will clean your bank account with no reason whatsoever the moment you make a transaction which failed. They have also just become bigger since they took all the WAMU people. I am done with them and I will regret letting them handle my money, specially after I couldn't take my brother out for diner on his birthday.

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techz7
Federal Way, US
Jul 02, 2009 12:43 am EDT

Chase is a terrible bank. first i have around $50 in the bank then i deposit $353 and later that day (after no transactions have been made for a few days before) i check my balance to find that it says i have Negative $273 and i checked it a few times jsut to make sure everything was right. i checked again the next day and it went back to normal then about a week later i had used the account to buy some stuff and they account went to $57 which was right, then it shot up to $236 wondering about it i waited a few days to make sure that if it were a mistake it would correct its self but it stayed, then about a week after that happened my balance shot down to $-147 and then the morning after it was $-320 because aparently something was charged to my account then the charges were refunded and then charged again a few days later. This being an account with my father who is currently getting a divorce with his wife who has spending problems went way into debt with an account that they shared and because his name was on my acount they drained my funds without notification or anything and that put it at $O so all of the charges i had put all compiled a total of 8 overdraft fees, they only refunded two and the whole while until last night when it said $-147 my balance was far in the positive with no charges pending.

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Jenny Johsnon
, US
Mar 27, 2009 9:58 pm EDT

I had a HORRIBLE experience with Chase Bank.

I have great credit and always pay my credit card on time. I mistakenly paid my credit card a few days early and was penalized for it. I was charged a late fee and lost my promotional rate because the payment posted in February's statement and no payments posted in March's statement.

WHen I explained to Kay Knight in customor service at Chase what happened asking for the fee to be taken off I was completely ignored. I just transferred the entire balance to Bank of America at a good APR and I look forward to phoning Chase to close my account.

I do not feel this company is trustworthy. I had a similar experience happen with Chase back in September where I had mailed a payment and found late fees on my account and the promotional rate discontinued, they said they didn't receive the payment (which was strange bc I mailed it). I found this company to be horrible to deal with.

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Crier
Boulder, US
Dec 07, 2008 2:07 pm EST

CHASE gives new meaning to the term customer dis-service. The persons that I have had the unfortunate experience of talking to in their CLAIMS Department are haughty, rude and completly uninterested in assisting a customer in any capacity

Please read - - - -

HOW CHASE BANK AND COLUMBIA HOUSE STOLE CHRISTMAS

On August 8, 2008 I purchased some DVDs from Columbia House, the order came to $35.84. The order was shipped missing an item after many emails and phone calls to them I finally got my remaining item but they charged me an additional three times for that one item. After another round of calls and emails I finally chalked it up to a bad experience that I would learn a lesson from.

On October 11.2008 I logged into my checking account to find that I had two pending charges of $99.76 from Columbia House! I immediately called Chase Bank’s toll free number where I spoke to a wonderful supervisor Pat, whom advised that as they were still pending she had been able to reverse them. As a caution she advised that they could submit again as long as they had my card number and provided me the number to the Chase Claims Department.

Immediately I began trying to contact Columbia House via their email process on their website - to this day they have NEVER responded to the dozens of emails that I have sent regarding this issue. Calls are answered by someone not qualified to handle the matter, so a supervisor will need to return your call and that NEVER happens either.

I tried to remove my card information from their site, which the site does not allow you to do! You also can not remove the check mark in the box allowing them to use that information for any future shipments and charges! In frustration I changed the billing information on the card to Big Bird, 123 Sesame Street, New York NY 10001

On October 14, 2008 they again debited my checking account for $99.76 which resulted in CHASE Bank charging me $75.00 and $32.00 for insufficient funds fees.

I contacted CHASE Bank filed a claim and closed that debit card (as they would not file the claim other wise). I provided them with screen shots showing no purchases, no shipments, no pending orders since the August fiasco and was advised by Angel that CHASE Bank would be crediting back the charge and any related insufficient funds fees.

Initially they did credit back the $99.76 and the $75.00 for insufficient funds. CHASE refused to credit the $32.00 as Donnell advised me because a previous request had been made (the $75.00) within a 12-month period.

On November 20, 2008 CHASE bank reversed themselves and took the $99.76 and the $75.00 from my checking account. I contacted CHASE Claims Department on 11.21.2008 and was advised by Judy that she would re-open the claim and I would receive that information shortly. Several hours later there was still no information received. Again I contacted CHASE claims where upon Andre advised me that I would need to speak with a supervisor whom was currently on another call and would need to call me back.

To date there has been no communication from Judy or Andre’s supervisor, maybe CHASE has Columbia House train the employees in their Claims Department!

Thanks to Grinches at COLUMBIA HOUSE and CHASE BANK there will be no Christmas in our household this year. The theft of over $200.00 from my account by these two supposedly reputable companies has ended any possibility of a celebration of any kind in my household

BE WARNED AND TAKE YOUR BUSINESS ANYWHERE ELSE

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rma
,
Jul 09, 2008 3:49 pm EDT

I completely agree that this bank is a huge JOKE! I closed my account w/them years ago and advised all my friends and family to do the same. My brother was just charged over $200 in fees for a problem that was no fault of his. He and I called Chase several times to get the fees recredited to his account and so far, NOTHING, NADA, ZIP, ZILTCH! When is someone going to finally either close down this bank or completely revise their ridiculous system of operation? Everytime someone asks me to recommend a bank, I always tell them that the very best advice I can give them is to steer way way way clear of CHASE!

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3:17 pm EDT
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JPMorgan Chase fraud company!

The program that Chase offers protecting you against fraud is a fraud its self. Chase failed to contact me when they were the ones putting charges on my account for their "Fraud Protecting Program." When they first told me the about the service I said I was not interested. The refused to cancel it, saying I could not activate my BP gas card, and I could cancel the program at any time. I got my first (any ONLY) statement in the mail saying I owed $9.99 for this program. I called Chase that same day asking them to cancel it, and they claimed it was canceled and I could re-enroll at any time. From then on I never received any other statements.

The gas station I was planning on using my card at closed down, therefore I was never able to make a purchase with my gas card.

A year later I get a call from Viking Collection Agency in MN saying I owed $143.01 on my chase card and if I didnt pay it then it would ruin my credit. I explained that I never made a purchase with the card and asked what the charges were from. They werent able to tell me. So I contacted Chase and they very rudely informed that I was enrolled in their Fraud Protection Program. I told them that I had only gotten one statement which was when I first received my card and I had canceled it right away.

Apparently, they re-enroll you in the program with out our permission after a certain amount of time. They failed to protect my credit like they promised. They couldn't even call me, or send me anything in the mail, or even e-mail to inform me that these charges were building up. If I would have known anything about it I would have canceled the program again. They failed to inform that they re-enroll you, which should be illegal since they didn't have a signature or my permission. Then they expect you to pay the amount owed which is for "protecting your credit" when they are the ones ruining your credit!

I am VERY disappointed with Chase, and I do not recommend them to anyone! They are the ones we need to watch out for, they are the culprits of fraud.

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7:14 pm EDT
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JPMorgan Chase - continual, harassing phone calls

I am sending a complaint on behalf of my father. He has been receiving harassing phone calls from Chase Card Service. The name the representative gave is Mike Whaley. The numbers that show up on my father's phone are [protected], as well as [protected]. This representative calls as many as five times in a row only to hang up. The calls are everyday...

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JPMorgan Chase beware and look at your statements

I just looked at my Chase credit card statement and noticed a $12.99 charge. When I called I was told that is by Privacy Guard and I needed to contact them directly. They also told me the charge has been monthly for two years! I called Privacy Guard and they told me that Chase Customer Service had verbally authorized them to do so. Called Chase back they said, the customer is responsible for such a requests! Well, I am fuming because I was in banking for 12 years, have a graduate degree, work in finance industry, and was at one time a Consumer Loan department supervisor. In addition I have "alert" on my credit reports which nobody can pull one without my signed permission. I am out over $300 and Chase which I am sure is benefiting from this union, is not willing to pay me back. Beware and look at your statements.

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barb a
Columbus, US
Jan 23, 2009 9:32 pm EST

This one is completely true. They'll nail you for months if you're not looking. Sometimes on cards that haven't had activity in years! In their defense, it is a third party company pulling this.

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6:00 pm EDT

JPMorgan Chase deceptive targeting

Chase Bank repeatedly sends our teenage college student checks that are apparently free money. The fine print (which a teenager is unlikely to be alert to) states that cashing this $9.25 check commits her to annual fees of $119.99 for travel discounts. Chase is effectively preying on the gullibility of a very young, inexperienced, and cash poor person. This is unethical! I called to have my teenager's name removed from the mailings, Chase refused, despite the fact that I am a joint owner of the banking account. Chase then refused to stop the mailings unless the teenager called personally to be removed from the mailing list. Ch

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11:51 am EDT

JPMorgan Chase holding of monies for home stabilization

This company has been holding funds that belong to my home stabliization company, LRE, in Brooksville FL. I endorsed it and sent it back for them to endorse and return to me so I can render the funds to the appropriate party. This division (when you can get ahold of them) pretends they are investigating whether the "whole amount" goes to stablization. State Farm Agent Ron Richards in the Brooksville Office has told me he has talked to them and told them it is all for stabilization (which was finished a month ago), and I send a letter from State Farm to Chase stating that the funds of $85, 133.00 were enclosed to me for the stablization bill. They "pretend" there is an adjuster report they are missing; however, a check with State Farm will verify that there is no such report. You may contact Ron Richards at [protected] to verify this. Everything is on hold in my home for further repair because Chase has grabbed this money to gain interest which is unethical. There is no reason for them not to release this to me.

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Strider Longfellow
, US
Apr 02, 2016 9:56 am EDT

The people that work at Chase Insurance Claims Department are actually a company called Assurant Specialty Property, they are not part of Chase Bank. Their job is to make it as difficult as possible for you to get your insurance loss proceeds. They lie constantly, and claim that they haven't received either documentation or money, when I have the signed receipt that says they received it. I have a $290, 000.00 water damage loss, and they are refusing to give me even 50% of the money, so that I can get my property to 50% completion. Out of $290, 000.00, they have give me about $60, 000.00 and they are refusing to give me any more. They told me that my property needed to be at 50% completion! WTF?! You've only given me 25% of the money, but I am supposed to be at 50% completion? All my documents have been properly submitted a long time ago, including my signed contract with my contractor. I asked them "how in the hell am I supposed to get to 50% completion, when you refuse to give me the money to get to 50% completion?" They told me to work it out with my contractor. There's nothing to work out, he needs money for materials, and Chase is refusing to give me any money. By the way, Chase's interest in my property is minimal. I could burn my house down and they would be over collateralized by a factor of 6 times just on the value of the land alone. Every time I call the insurance department, they give me a totally different story. They lie constantly. They told me that I needed an inspection, and then told me I had to wait between 3 to 5 business days. I asked if they could expedite the inspection, they said they would. The inspector called me on the 5th business day (of course) and told me that he had just received the request, which means that Chase sat on the request until the very last moment, and then submitted it. These people should burn in hell, they are the biggest bunch of thieves on the planet. All they do is lie all day long, and none of them knows how to do even simple math. I asked the person, "how am I supposed to get to 50% completion, if you continue to refuse to give me the money?" They told me to work it out with my contractor. When my inspection results finally came in, they were at 35%. Chase told me that they should have been at 38%, so they denied my request for funds. Are YOU KIDDING ME? These people need to get slapped with a huge lawsuit for punitive damages.

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Barrettuvannuderday1
, US
Jun 02, 2015 7:53 pm EDT

I feel awful that this has happened to so many innocent people. My boyfriend is dealing with all of the same issues that you all are. I have actually loaned him money to do some of the work in his house, which had a fire and smoke damage, because Chase would not release his money. It has been so frustrating to me. How can a bank justify keeping someone's money that is so needed to do repairs? They actually said they were keeping his money until he had all of these particular documents in. But, he has done most of the work in the house and he is quite capable of finishing the house. He actually made the house look 90% better than it did before the fire. Just got an inspection and the inspector confirmed that the house is at 80% complete. Nice, right? Yea, for someone! But, now Chase has changed the rules and says that won't work. Really? I am waiting for the "just kidding" but I really don't think it is coming. WTF? I can say that I have learned a great deal through the process. For instance, it is important not to care about your house, just in case they take it. Another thing I learned like don't call the fire department and discreetly inform your neighbors not to. Another one is not to finance or refinance your mortgage with Chase. And, unfortunately, if they send you a halfway decent check to start, take a nice trip to somewhere you might want to live and put the rest back for your move there. Because, maybe, just maybe, if Chase gets enough houses with water damage, fire damage, tornado damage, etc. And they are the proud owners of all those destroyed homes, maybe we will have helped someone years from now get the money from good ole Chase to fix their house. I don't see it happening anytime soon but maybe after they own 10, 000 destroyed homes (ha, let them fix them) just maybe they will change the way they handle this situation.

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traveler122
, US
Mar 23, 2012 10:51 am EDT

Wow, Mr. “Nonewhatsoeveryou, ” you’re so clever. You think you’ve got all the answers to this issue that everyone ELSE seems to have. But, no, you really don’t have a clue.

I’ve got a fire rebuild contractor payment milestone coming up, and prepared my documentation package. Sent all documents, with notary seals as needed, along with everything that answers each of their questions (update on construction status). Delivered it via fax and overnight (for the original notary seal), so Chase had everything they requested. In my letter I detailed the payments already made, some with the advance Chase gave me, and $17, 000 of my cash advanced because the contract milestone was prior to the 50% inspection.

Chase called me this past Tuesday. I missed the call, returned it on Wednesday. Chase’s phones were down all day. Thursday I returned the call from the Chase Loss Drafts department and asked about the 50% inspection. They had not scheduled it yet. Chase had my letter three days earlier that requested the inspection and Chase ignored it. The rep said it take three business days to get a call back from the inspector (that’s three MORE business days at this point). I reminded the Chase rep that the payment requested was less than what they are holding, per the next contract milestone. Chase rep said she didn’t have any letter from me, and they’ll only release 50% of what’s left. Last letter to which I responded says nothing about amounts to be paid, and the Mortgagor’s Affidavit is asking ME what the draft amount should be. Do you see a pattern repeating here?

I also repeated my questions (that were in my letter) asking how to handle their request for a final lien waiver with the next payment since the contractor won’t be able to provide with a final payment, which won’t come until AFTER construction is complete and the insurance company releases the hold-back. Chase rep said that the additional funds must be deposited now before any more payments (like this next one) will be released. Duhh? I said that no, you can’t have those funds until after all work has been completed and inspected by the insurance company. The Chase rep then said that Chase will need a letter from the insurance company guaranteeing that Chase will be co-payee on all payments for repairs. I explained that I was currently in litigation with the insurance company and that you should already have that, since all structure repair payments (from the insurance company) include the loss payee (Chase). Had to put on my sunglasses for that one (deer in the headlights).

Obviously, no one can get a company like Chase do anything as promised, if they keep changing the rules. And the best part about this is the fact that everything Chase is doing with their customers to get loss drafts paid is entirely arbitrary. There is no contract or regulation that requires any of these routines through which we’re put, and the sad fact of the matter is that we have to do this because we simply have no choice.

When I sent the first insurance loss payment to Chase I was only told about the 50% inspection. When Chase Loss Drafts called a few months ago to get a status update, I was told that they were ready to release all of the funds they were holding, pending the 50% inspection. Chase asked me for the draft amount (on a notarized form), then refused to honor it (per last phone call). I recorded all my phone calls with Chase, so I’m absolutely certain of what I discussed and what I was told. My (extended) memory may be a little better than some people’s memory who post here, and in other forums about the same subject, but we all seem to be complaining about the same issues.

Now, do you REALLY have the answers, clever guy, or are you just another troll looking to stir up some excitement?

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Nonewhatsoeveryou
San Jose, US
Apr 05, 2010 10:25 pm EDT

You guys: Its simple. They give you instructions on what needs to be done. They even have a website that spells out the procedures clearly and simply. The documents, & I learned the hard way, if they are not complete, ie no signature, or no notary stamp on a document that CLEARLY STATES that it is to be notarized, are rejected.

I was having a hard time with Chase after a fire loss until one of the customer service reps explained it this way: If you take the time to allow me to explain the procedures and timeframes for everything, you'll be educated, know what to expect, and be able to get this process completed with minimal delay. I listened. I followed instructions. The checks were for the amounts they told me, the lady also said that it takes about 5 days for the inspection, so call about a week ahead to HAVE IT SCHEDULED so I'm not sitting around waiting...I was proactive. By the way: once my claim was done, the interest that accrued on the funds came to me in the form of a check with notification that law mandates that ANY interest accrued on an insurance check must be returned to the customer. Why was it so easy for me? Did I just get lucky with the right person to explain everything?

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CFD 428
Struthers, US
Apr 02, 2010 10:17 am EDT

Once again Chase loss draft dept. is a completely useless ... Now why do ya think that the man from allstate insurance has a printer in his house that spits out allstate checks... so he can give you one the very next day... perhaps they want their customers to be on the road to recovery right away... 3 weeks for Chase loss draft to come thru and still not a nickle... just got to talk to a lot of really incompetent people... so I had the contractor tear off the shingles so they can see that half the work is done... I called and told them it due to rain in 4 days so unless they want a bigger loss it would be a good time to take their thumbs out of their ### and get me some money... now would be a good time to move .. oh and it looks like chase will now be the new owners of a moldy soggy pile of junk... 79, 000 due on morgage chase has the insurance check for 36, 000 my guess here in north east ohio it wont take long to be a total loss..

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Beauwickham
Westerville, US
Mar 19, 2010 10:45 am EDT

I am in the same boat. I had an inspection, sent all the required documents in, endorsed the check. The bank said they would release 60% of the funds and direct deposit it into my account, then they said they could not direct deposit into the account. Then after over a week of processing they told me that they have mailed the check (which i still have not received) and it is only for 50%. When i pressed them on the fact that they said they would deposit it and it was supposed to be 60%, they told me it was policy and that they would never deposit it or release more then 50%. Then they asked me to reschedule another inspection, and i asked how i could have a 90% inspection when my contractor has seen 0% of the money! I had to give my contractor $500 of my own money because i felt so bad that he was already out of pocket $3500.00 and had not seen anything yet. This bank's practices are very unethical!

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mkd4061
Beaumont, US
Jan 25, 2010 10:44 am EST

Chase is the worst ever! After battling my insurance company to get money to repair damage done by Hurricane Ike, Chase now is pulling it's loss prevention scam! I know they have an interest in the repairs getting done and me not pocketing the money. But I can not even start my repairs because they are holding whatever is over $20, 000.00 in escrow until an inspector verifies the work is being done. I CAN'T START THE WORK! The materials are over $20, 000.00!

This just wrong!

Thinking this is a class action lawsuit!

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chad g
New Richland, US
Jan 12, 2010 6:40 pm EST

not getting my insurance claim money from chase when the job was complete and sighned the check and payed to over night it to you. not right at all. thats cash i spent out of pocket that didnt have and still have not recieved my money! whats the point of paying my insurance?

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Degodetroit
Shelby Township, US
Dec 16, 2009 9:54 pm EST

Excuse my spelling was writing and thinking way to fast

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Degodetroit
Shelby Township, US
Dec 16, 2009 9:51 pm EST

welcome to the new age... Mortgage companies have found another way to make our lives worst.. I had a claim but it was only for $30, 000.00. After reading some of the stories here there was no way i was endorsing MY money to the bank.. I got the repairs done and used some of my money as seed money. After the repairs were 95% done I called my insurance agent who verified the repairs were over 95% complete and then I approached the Chase. I was told if the repairs were 95% complete that I could get my checks endorsed at the branch once chase verified that as a fact. Well they sent out their inspector and he confirmed the repairs it took a week for the inspector to get his repert to them. Then i went to the brach to get my checks endorsed... only to be told that the branch didnt have the authority to sign for a check over $10, 000... so we had to send the checks to the main office and they would endorse them and send them bcak within 3 business days.. I will keep you posted.

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7:12 pm EDT

JPMorgan Chase charges

I have many credit cards of 1000 &2000 dollars I asked Chase if they would increase my credit they said no due to credit report they only would give me 300 dollars but it ok togo over your limit and charge you 38 dollars why not just increase my limit instead of making me go over you get your money on time I have never been late allways on time and payed in full I think they only want my 38 dollars this is a bad way to treat the consumer I have never been late allways pay bill in full on time if not early at this time I have distroyed my card and will never do buyssiness with you again I hope others see this consumer report

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Arrgivated & Disgusted
Old Bridge, US
Dec 09, 2009 6:01 pm EST

This recently happened to my girlfriend with Chase. She was treated with the utmost disrespect from Chase. She has never had a late payment or an overdraft fee until this first emergency brought her to this point. They did not want to increase her credit, but Chase has no problem charging you the $38 over-draft fee. She has an almost perfect credit score. So, to the person who replied with a nasty, ' know-it-all' tone; get your facts straight first before you go mouthing off about bad credit scores. As for Chase, some changes 'must' be made within your Customer Service Department. Loyal customers of over many years should not be treated this way. Learn to offer more (as many other credit cards do) to their current customers.

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Jose
,
Apr 22, 2008 7:34 pm EDT

You have bad credit. That means you are a risk. The company is completely in their rights to NOT increase your limit.

Your right is to cut up the card and try to find another one. Chances are with crappy credit, and witht he economy the way it is, that you will have a tough time finding someone else to extend credit to you.

How about repairing your credit isn;tead of feeling like the world is out to get you. Another option is to save your money and pay cash.

Sorry man, I know you want to be able to blow more cash, but just because you feel like you should be able to go deeper in debt and the company that does not want to lend you more credit does not mean they are a bad company, it means your credit sucks.

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JPMorgan Chase - late mail and late fees

I have been a Chase credit card holder for a number of years, and for 99% of that time there was never a problem. Suddenly in October of '07 I was hit with a late fee. I contacted Chase and was able to have this fee removed. Great! I then went searching for the cause of this trouble and found that I hadn't recieved my October '07 statement. I have a filing...

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JPMorgan Chase chase finance representative lied to me

I originally recieved a mortgage loan from another lender a year earlier who was able to clear up my $5000.00 debt and finance me for 7.5% on my home. I later wanted to refinance for more cash out and my lender wasn't able to extend this to me, so I called around and when I recieved a pre-approved refinance for Chase Home Finance, I called them. By this time, my debt had been paid, I was currently making current up to date mortgage payments and my interest and monthly payments were low, but to cash out more money and refinance I needed to change to another loan company who would do this. I spoke with Eric Walker of Chase Finance and he was able to finance me, but I needed a cosigner. I was borrowing an extra $50, 000.00, but still, in total, I hadn't borrowed that much. My son helped me and I found out that my new mortgage would be at 9.5% and my monthly payments jumped 4 times higher, but Eric claimed it was because of my credit and he gave me his word that even though my payments were high, in six months, I could refinance and my credit rating would get higher and I would then lower my monthly payments and interest by calling him back and he would do that for me, even telling me to save aside $5, 000 to 6, 000.00 to help with my monthly payments till then. Since I had called around to other institutions, this one seemed better and I thought it would work out like he stated. Now, though, it's another story. I called up Chase last week to find out that Eric Walker is no longer with the company and they can't do anything about what Eric had promised me. So, now I'm stuck with this high rate and payment for at least two years, since I found out that my self employment must have a two year history to refinance. Eric knew why I was borrowing this money and that I was going to open my own inhome childcare and he had no problem with it, but now it's another story. Since my business needs to get on it's feet which may take several more months, basically, I feel I was taken advantage of, lied to, and Chase will do nothing to rectify this situation. They need to be responsible for their employees and stand by what I was told.

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11:22 am EDT

JPMorgan Chase false charges for car &wear and tear& after lease turn in.

In february I turned in what was my second leased jeep grand cherokee and my fifth leased car. The new car I leased is a ford. Therefore the jeep was turned over to the local jeep dealership to be sent back to chase auto finance.

First problem I had with chase auto finance was that it took them over a month to find my car. I kept getting calls from them saying that I had not turned it in and that I would continue to get charged for it! By the way, I had finished paying off the lease and hadn't had the car since the day I leased my new one (Feb.14 2008). They finally tracked it down (God knows how or why it was such a problem) on march 27, 2008.

Then within a few days of them finding the car I received the letter (Dted march 28, 2008) telling me what I owed for the "wear and tear" on my vehicle. Let me just say, I almost fell over! This included what was described as the "disposition fee" ($300.00) and the list of damages. I was well aware from the contract of the disposition fee, but I also was aware that there is a $1500.00 deductable for this so called "wear and tear".

Yes, my jeep had a small ding on the back deck door and I believe another ding on the back door driver side. And, I do know that it had a paint scrape on the rear fender. (Which easily can be buffed off). It had a few scratches around the front door handle from continuous use and I honestly I can't think of anything else. But, based on the itemized list I received... I turned in what was equivalant to redd foxx's junk truck!

This list contained a damage charge for literally every section of my car!

Front bumper cover scratched... $160.00
Front hood dent... $256.00
Left door front dings multiple... $ 45.00
Left door rear scratched... $228.00
Left quarter panel scratched... $212.00
Rear bumper cover dent... $236.00
Rear deck lid dent... $244.00
Right door front dings multiple... $ 45.00
Right door front scuffed... $ 20.00
Right door rear scratched... $208.00
Fender rusty... $162.00
Right quarter panel dings multiple $ 45.00
Right quarter panel scuffed... $ 20.00

This totals... $1881.00!

Are they kidding me! Look at those repair costs! Charged $212.00 for scratches... That weren't there no less! Notice that there isn't a spot on my car that doesn't have a charge attached to it. If my car was in that bad a shape, I would have taken it for repairs before turning it in. I am the only driver of the car. I don't have a husband, I don't have kids. How much damage can one small woman do?
What I find most interesting though, is that the costs go over the $1500.00 "wear and tear" deductible just enough to bring my charge up to almost $800.00. A nice chunk of change for chase.
I called the 800 number and spoke to a woman who was supposedly a "supervisor" trying to explain that I knew the charges were wrong and that I wanted them to be adjusted. She was very, very very rude... Even raising her voice to me and at one point was going to hang up on me. She told me that if I didn't have photos and/or any other kind of proof then there was nothing that I could do. By the way the only time she wasn't trying to scream over me was when I noted the charges being over the deductible and how convenient it was for chase to appraise in such a way. Then... There was dead silence. Hmmmmm.
So, basically I am screwed out of the equivlent of just under two more monthly lease payments on a car I no longer have.
By the way, I should mention that when I asked back in january about a lease buy-out cost, they were going to charge me $21, 000.00 on a car that I already owned for five years, had paid $25, 000.00 on already and that had a book price of no more than $16, 000.00!
These people are out right crooks! Do not lease with them... Ever!

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leo
,
May 04, 2008 12:33 pm EDT

You screwed yourself, sorry but that’s the truth. If you knew that there were dings, dents and scratches on your car you should have just gotten them fix before you turned in your vehicle, as you so simply stated. If most of those scratches could have been “Buffed Out” you should have buffed it yourself. What did you expect to happen? You can’t be mad for how much someone else charges you for damage that you’ve done yourself, and yes, in 5 years, no matter how small, or clumsy a woman can be, plenty of damage can be done. I’m sure the vehicle was in better condition when you first leased it, then it was after you returned it. You say that you’re on your 5th leased vehicle, so you should know that the buy out for leases barley, if at all, consider the lease payments that you’ve made prior. I don’t understand the logic behind people who lease a vehicle for 5 years; you should have just purchased with a loan and saved your self the hassle, so then after it’s paid off you can sell it or trade it in for another. You shot yourself in the foot with that one. LASTLY—“READ YOUR CONTRACT & ASK THE DEALER QUESTIONS” this goes for you and all you other complainers out there, granted some of your complaint may be valid, hell nobody is perfect, but several of your complaints could have been easily avoided if you read you contract thoroughly, instead of being memorized and drooling over the fact that your getting a new car and you think its really cool, a common American flaw.

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6:38 pm EDT

JPMorgan Chase property tax refund

On January 2, 2008, I wrote a personal check for $3200.47 to the Denton County Tax Assessor-Collector for the 2007 property taxes on my town home at 266 Legends Dr in Lewisville TX 75057. The Denton county property tax account number for this property is R0268346. This payment should not have been submitted, as my mortgage includes an escrow account which accrues for the property taxes. After receiving my quarterly mortgage loan statement from Chase Home Finance dated December 31, 2007, I realized my error and contacted the Denton County Tax Assessor-Collector's office to request resolution. They informed me that only the mortgage company could issue a refund as they would receive the refund check in the event of a double payment. At that point I contacted Chase to request a refund which was submitted with customer service. Their original advice was to check back in 3 weeks, which I did. Their response at that time was 30 - 60 days. After contacting Chase again on March 5, 2008, and e-mail was sent to Steve Mossman, RTA (Denton County Tax Assessor/Collector) to which he replied, "Mr. Wright, Re: Property Tax Account R0268346 The refund check was mailed about February 18. It is Denton County Tax Office Check # 126372 payable to Chase Home Finance." This information was faxed to 817-699-1408 attn: Andrea with Chase Home Finance LLC for submission to the research department on March 21, 2008. I contacted the Chase tax department on March 31, 2008 to request a status update, no new information was available. I requested to be called by a supervisor which is to occur between 24 and 72 hours and also informed them that I would be filing a complaint with the Better Business Bureau. After 72 hours, still no call from them. So I called back and they claimed that they still hadn't received the check from the tax office.

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6:06 pm EDT

JPMorgan Chase refuses to give me my ira money

Over a year ago I completed my divorce.I was given the IRA that my ex husband did not spend, held at Chase Bank .
I brought in the settlement papers and the court order to Chase Bank of Channahon Il. for this account to come to me .
Chase ran me around and around, had me resubmit the papers three times and it has not followed up on its promises to settle this matter. The Chase bank has not paid any interest into my account in over a year and literally has stolen my money .
The bank president, a Mrs. Salinas does not answer my emails at all . the first employee had passed the buck to her. My paperwork was sent to Florida and lost somewhere. A check was cut but to the wrong person -it was made out to my my ex husband- instead of me !

The bank president, Mrs. Salinas told me they would fix it IF I sent back the check FED EX and said that I should have my money within a few weeks, guess what nothing was done NOTHing . I am in limbo and really hate this bank .It is 5 months later and no money no messages, nothing.
you have to really chase this bank to get your money back .

account I tried to get chase bank to give me my IRA account .

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raven
,
Jul 14, 2008 11:16 am EDT

you are not only uninformed as to the statutes concerning divorce law whereas the partner male or female is ENTITLED after ten years of marriage to HALF of the retirement funds, but you are an ignorant a$$ hole.

I HAVE a job, most of the time I work multiple jobs .

I bet that YOU are unable to maintain ANY RELATIONSHIP WITH A WOMAN because you are this abusive towards a stranger .

MY EX HUSBAND AND STOLE THE ENTIRE ira TO SPEND ON FUN AND HIS NEW gf AND WAS so SURPRISED THAT HE HAD TO GIVE IT BACK ~POOR BABY .

He also spent 20.000 on his lawyer bill out of OUR retirement fund .

I went in Pro Se and still - he has to pay back the account he had stolen .too bad for him . He is not even with the gf any more because of an attitude like yours . she dumped his sorry a$$.
Guys like you and him end up alone because you are so messed up .

you are SO abusive . that you are probably my actual ex husband ~ this is why he is my ex husband .

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A
Anonymous
,
Apr 28, 2008 7:28 am EDT

Get a job you entitled [censored]. Stop stealing men's money through divorce. Women are pathetic today.

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5:35 am EDT

JPMorgan Chase hidden fees

Following is a letter I wrote to Chase Bank. They have denied all responsibility. So if you are dealing with Chase Bank, JP Morgan Chase Bank or Chase Investment Services be sure that you read ALL the fine print and make a recording of all your phone calls or person-to-person meetings. I trusted this savings and trust. BIG MISTAKE...

Two of my three grandchildren have had secure savings accounts for years at what is now Chase Bank. They invested their hard earned dollars from baby-sitting, rolling up pennies, leaf raking, and other chores around the house plus their birthday and Christmas gifts into their own savings accounts. The oldest 14 year-old Tricia had saved $1, 217.63, and her younger sister 10-year old Alexis had saved $1.095.37. I decided to open a third savings account for the youngest 4 year-old Annabelle with $100.00 just like I had done for her sisters.

In September, 2007 when I went to Chase Bank to open a new account for Annabelle I was introduced to Alex Berry who was a Chase investment representative. Alex suggested that instead of opening another savings account I should invest all 3 girls savings into the College Choice plan offered by the bank. He made it sound so enticing that I withdrew all the funds from both girls’ savings and then added Annabelle to the list. All three girls were invested in this fund, which was supposed to be a great opportunity for them.

What Alex neglected to inform me was that Chase Bank would take almost 6% from each and every deposit made into the girls’ accounts for total commissions, underwriter commissions and servicing agent commissions. That’s a lot better interest than I was getting. I only learned about this when I received the first College Choice Confirmation Statement. Tricia’s initial deposit of $1, 217.63 was now only worth $1, 153.70, Alexis’s went from $1, 095.37 to $1037.89 and Annabelle’s $100 was reduced to $94.76. Presuming this must be a one-time charge I called Alex to verify this. That is when he informed me that each and every deposit would be treated the same. I then asked him about monthly service fees and he assured me that there were not any. He conveniently failed once again to mention the annual fees of $40.00 per account.in addition it was never revealed that these were not really savings accounts, but were actually tied to the stock market. I was not given any written information until I had signed all the necessary papers. And even then I blindly trusted Chase Bank and Alex Berry to look after my grandchildren’s money.in the end when I was finally able to get the girls’ savings returned to me they had lost a great deal of their hard-earned dollars AS DISPLAYED BELOW.

After 5 months the account settlements for Tricia, Alexis and Annabelle, respectively were:

Initial Contribution Commissions, Fees, Services,

and Stock Market Fluctuations Remainder

1, 217.63 (229.99) $987.23

1, 095.37 (248.33) $847.04

100.00 (92.34) $ 7.66

TOTAL LOSSES ($570.66) = to 24% reduction in value.

The accounts for my grandchildren would never have been opened had I been informed from the very beginning that:

There would be several commissions equal to almost 6% taken out from each and every deposit.
There would be service fees taken annually.
The accounts would be tied to the fluctuating stock market with all the risks involved.
The accounts would not be FDIC insured.

Each variable above would have been a deal breaker.

Why was I not informed of the risks, charges, fees, commissions, etc associated with this so-called savings plan for children? Clearly, if I had known this retired grandmother would never have invested so unwisely with her grandchildren’s futures. And, obviously Chase Bank and Alex Berry did not tell me because they were the ones to benefit either way. This is a sad commentary on the way reputable (?) banks and their representatives do business this day. Buyer beware has now become saver beware.

The only ethical solution for this situation would be to reopen the girls’ savings accounts with the remaining amounts and for Chase Bank to make up the difference. If this is not possible I will be closing our checking account that has been opened since the 1980’s and will be canceling all our Chase credit cards. I will no longer wish to do business with a bank that knowingly and willingly took advantage of children and their grandmother. Just like taking candy from a baby.

Sincerely yours,

Frances A. D’Angelo

Obviously Chase Bank chose not to make this right...

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li056019
, US
Jul 31, 2011 3:10 pm EDT

I called Chase yesterday to ask about ATM's in Canada. I was told there are none and I would be charged an additional fee of about $3.00 per ATM transaction and also I believe an additional fee of $5.00 per any other transaction I used the card for while in Canada.

In addition I was also told I needed to "authorize" my card to be used and specify where it will be used on my trip or the card would not work. How nice it would have been to go to Canada to see friends as I do just about every year, only do not be able to have fun, or, to possibly have my card declined when I'm treating them to dinner! NOT!
I went online to try and find out how much, but only could find this statement: Additional fees may apply when using an ATM outside the United States, Puerto Rico, or the U.S. Virgin Islands.

The additional fees are not clearly posted, or findable

Also, I was told I could only withdraw $500 US per day. While I doubt I will need to do that, just let me say this: "If I have funds available, I should be able to withdraw them. PERIOD"

Being a sneaky bank isn't a good thing.

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Cecil
,
Oct 21, 2008 1:11 pm EDT

I can personally assure you that it is NOT just one part of chase that chooses to take advantage of people like this. I have had a checking account with chase for almost 10 years now with a direct deposit of my pay check and another direct deposit from the VA. In the last year I have had more problems with them than at any other point through out the time I've had my account.

I have caught and called them out on with holding a cash deposit made well before the "next day" cut off of 4pm so that they could charge me an NSF fee of 35 dollars. I have had them take money out of my account to put in my savings account without my authorization that presently has me over drawn to the dollar amount of over $300 between money spent, NSF fee's, returned check fee's, and so on. I've also caught them ever so quietly trying to put things through in the wrong order so that they can charge NSF fee's also. Due to the gas prices the way they have been lately I had gone the night before my pay check was deposited into the bank and filled up my car with gas so as I could get to work the next day. Mind you this was done around 10pm, well after they are closed, on my debit card. Yet the next night when my pay check was deposited into the account they took the the money I spent on the gas out first putting me into a negative balance for them to then add my check in and charge me the 35 dollar fee.

I do not get how it is that with the financial markets the way they are now a days a bank can treat their customers so poorly. Also when did the rules change that if I make a mistake I have to pay for it, which is only fair, but now if they make a mistake I have to pay for their mistake also? I personally feel that not only is it completely unprofessional, not good business ethics but to top it all off it's down right criminal that they can pull such shady practices. Then to constantly do everything they can to almost bully people that have just barely enough money to get buy with their constantly rising NSF fee's that they do everything they can to make sure you get more of. Yet banks need a huge bail out from the government because robbing us in the middle of the day with everyone sitting and watching isn't profitable enough for them. I'd like to see a bank like JP morgan chase actually get back to customer service, take ownership of their own mistakes and pay for it themselves instead of trying to pass the buck back to us if it is our mistake or theirs. If not perhaps more banks will be closing their doors because people will stop taking loans from them, depositing money, invensting money, and paying all their hidden fee's for everything

It is tragic that any employee of any business would knowingly take money away from such young children like that and seemingly have no regrets about doing such a lowly and horrible thing. I hope that you continue to fight them until they pay you back all that money that your grandchildren rightfully earned and once you have it all back I hope you will then close all your accounts and go to another bank that will treat you like a customer not a criminal. Best of luck to you

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Tracette House
,
Apr 26, 2008 9:05 am EDT

Unfortunately, we have all been victimized by Chase i.e., from dates surrounding service fees to NSF fees, and other investment accounts.
The majority of Chase Bank Employees are very unrpleasant. I hear, there's a history behind all that: over-worked employees in a very unhealthy working environment.
For a little friendly advice: Get with the Branch Manager or someone higher at your branch, be persistent, and all losses will be reimbursed.
It worked for me!

Trace...

JPMorgan Chase In-depth Review

Overview: JPMorgan Chase is a leading financial institution in the industry, known for its extensive range of services and products. With a strong presence in banking, investments, and credit cards, JPMorgan Chase caters to the diverse needs of individuals and businesses.

Financial Stability: JPMorgan Chase exhibits remarkable financial stability and performance. The company consistently generates substantial revenue and maintains a strong profitability ratio. Its consistent growth over the years reflects its ability to navigate the market successfully.

Customer Service: JPMorgan Chase's customer service is commendable, with a focus on quality and responsiveness. The company offers multiple customer support channels, including phone, email, and online chat, ensuring that customers can easily reach out for assistance. Customer satisfaction ratings and feedback indicate a positive experience overall.

Product Offerings: JPMorgan Chase provides an extensive range of products and services, catering to various banking, investment, and credit card needs. Their offerings are diverse, feature-rich, and provide numerous benefits to customers. In comparison to competitors, JPMorgan Chase stands out for its product diversity and innovation.

Online Banking Experience: JPMorgan Chase's online banking platform offers a user-friendly interface and seamless functionality. It is easy to navigate, ensuring a hassle-free experience for customers. The platform provides essential features such as bill payment, fund transfers, and account management, enhancing convenience.

Mobile Banking Experience: JPMorgan Chase's mobile banking app is well-designed, offering a smooth user experience and excellent performance. The app includes features like mobile check deposit, account alerts, and budgeting tools, making banking on the go convenient and efficient.

Fees and Charges: JPMorgan Chase's fees and charges are competitive within the industry. The company ensures transparency and clarity in fee disclosures, enabling customers to make informed decisions. A comparison with competitors reveals that JPMorgan Chase maintains reasonable pricing for its products and services.

Security: JPMorgan Chase prioritizes the security of customer information and transactions. The company employs robust encryption protocols, authentication methods, and fraud prevention measures to safeguard customer data. In the event of security breaches or incidents, JPMorgan Chase demonstrates a prompt and effective response.

Accessibility and Inclusivity: JPMorgan Chase is committed to providing accessible banking services for individuals with disabilities. The company offers accommodations for customers with visual impairments, hearing impairments, and mobility limitations. Additionally, multilingual support and resources cater to diverse customer needs.

Corporate Social Responsibility: JPMorgan Chase demonstrates a strong commitment to social and environmental responsibility. The company actively engages in sustainability initiatives, community development projects, and philanthropy. Ethical practices and robust corporate governance further enhance its reputation.

Overall Rating: Based on the comprehensive review, JPMorgan Chase receives a high overall rating. The company's financial stability, extensive product offerings, excellent customer service, and commitment to security and accessibility contribute to its positive evaluation. Potential customers can confidently choose JPMorgan Chase for their financial needs, considering its strengths in these areas.

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