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Charter / Cheating Customer

1 Hawthorne AveAthens, GA, United States

I'm looking at this great deal from Charter for cable and internet & phone but there's no way I'll deal with them - two friends have been cheated by these folks. One called to find a way to lower her bill, was told to do xyz, which she agreed to and the next month her bill, instead of being $40 LOWER was $20 HIGHER. When she complained was told, so sorry, you misunderstood...because there was nothing in writing, nothing my friend could do. And she deals with such details every day on her job...not just a misunderstanding! I won't even consider dealing with Charter - that's the second friend with a similar complaint - they tell you one thing and then you are NOT pleasantly surprised that what you heard and what you got are 2 different things. And no one has said good things about their business.

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