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CenturyLink / ld phone calls/current service

1 Ocala, FL, United States Review updated:

First call - placed on hold for 13 minutes. Hung up, called back and was told to be patient, placed on hold again for 1 hour, 27 minutes. Called back 3rd time wanting to speak to supervisor - she had to get more information before being transferred, placed me on hold to get numbers for telecom usa and mci when centurylink bill states for billing inquiries call [protected] (Centurylink). This is on my 95 year old mother's phone that we had previously asked for ld to be blocked as we give her a long distance card to use, and asked that line guard be taken off. Help!

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Comments

  • Ce
      20th of Sep, 2010
    0 Votes

    Martel34481,

    This is Joey with CenturyLink. I'm sorry to read about the trouble that you've had with our company. I'll be happy to look into this for you. Just email me your name, your mother's name, her account number and reference your complaint on this website. My email is Joey@CenturyLink.com. Thanks.

    Joey H.
    CenturyLink Customer Outreach
    Reachout@CenturyLink.com

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