Century Link Phone Service / phone line dead for two weeks

Queen Valley AZ, United States Review updated:

I am 73 years old and my husband is 69 and for two weeks we have unable to call 911 in case of an emergency because Century Link repairman refuse to come out to my home to fix my phone. My line is dead and my phone has been routed to another line and when someone calls it rings and rings. It does not ring in our home so it is ringing in one of the vacant homes out here and the telephone company will not believe me. I live four miles from the nearest neighbor and cell service does not work out here. All of the homes within a four mile radius of us are vacant. I have satellite internet service so I have been in contact with Century Link daily and they keep telling me a repairman has come out here Jan. 2 and Jan. 6 and fixed the phone. We have been waiting for two weeks for a repairman to come out here so he can see the line is dead at the box on the telephone pole on our property. No one has been out here because we put tape on the box and it hasn't been removed and there are no tire tracks in our driveway

A few months ago our neighbors phone was plugged into our line and his phone was dead and we were getting his calls and our phone was ringing and ringing again in someone else's home. It took a week to get the repairman out here so we could prove it to him. Once he tested our box and saw with his own eyes that the neighbor's phone was hooked to our line, he retraced the lines and found our phone line and put it in the right place and the neighbor's phone in the right line. Now it has happened again. When the Century Link repairman tests our line from their office it tests fine because the lines are crossed. So they won't come out here. Yet, we have agreed to pay them to fix it even it is coming from our home, which we know it is not, because the line is dead at the box. They refuse to help us and we fear for our lives. If we have a medical emergency, fire or intruders in our home, we will be unable to summon for help without a telephone.

Jan 8, 2015
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  • Mi
      12th of Sep, 2015

    I'm sorry you've had to experience this. Century link's service is worse than Comcast's. I truly did not believe it was possible until I experienced it for myself

    +1 Votes

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