CenterPoint Energy
Reviews and Complaints

It's called "reading the fine print." The My Account Online Options clearly tell you prior to signing up that you will no longer receive a paper bill. If you were concerned about them having cancelled the plan you should have called to confirm. They were kind enough to provide you with their service, even if you weren't intelligent enough to discuss you concerns with them (and even if you weren't using it), and now you're not paying them?!? Oh, well... It's your credit score.

centerpoint sucks. whether its reliant, txu or whomever, centerpoint comes out for all providers. we dont have a choice. all you can do is PRAY that you get someone that is in a good mood when they come out to cut your services off. we have to answer to centerpoint and so one day centerpoint will have their day in GOD's court. HE is the highest chain of command.

HELLO, I HAVE A BILL WITH CENTER POINT ENERGY AND FOR THE LAST YEAR I WAS BILLED.FOR THE LAST TEN MONTHS THEY SAID MY METER WAS DEAD AND THEY COULD NOT GET A READING.THEY CUT MY GAS OFF TO CHANGE THE METER, CUT IT BACK ON AND CHARGED ME 785.00.CUSTOMER SERVICE SAID THEY CAN GO BACK SIX MONTHS.SO MY GAS BILL IS 785.00.ISN'T THERE JUSTICE OUT THERE, ISN'T THERE A LAWYER OR SOMEONE TO HELP.PLEASE LET ME KNOW I HAVE 2WEEKS TO GO BEFORE I HAVE NO GAS. E-MAIL ME AT arussell_sport1@comcast.net THANK YOU AND GOD BLESS

It just happened to me. After being wrongfully disconnected and paying $62 to reconnect. The tell me that are going to take 3 days to recconect... What is this? this an utility and public service that is considered a basic need. I think $62 is a big charge for 5 minutes they take reconnecting, I think they could work on saturdays.
I bet if they didn´t have the monopoly for the gas service in the area, I am most certain they wouldn´t have such a lousy customer service.

They have done the same thing in Conway, AR said they came here Friday and on a Saturday no one showed up no note nothing, now they are trying to charge another 50$ fee to come out again or we have to wait a week

If they show up, they should leave a note hanging on your with a time stamp.

Worst company ever in my experience world wide in my 50+ years .. they can’t prevent whether conditions in Houston ! Leaving almost 3 millón customers without power every other month and it takes them a week to restore .. state of Texas should sue them and change for another more eficiente and effective company

Since I moved to this house, I always have fluctuation and power breakdowns whenever there is even a slightest of wind or rain. that needs to fix as it effects my home appliances, AC unit, HVAC etc.

Incompetente service technician. Paid for reconnection, showed up on Friday dod not reconnect the gas. Now have to wait until Monday. Lied about circumstances, got paid to do nothing.

I do not know why if I pay a monthly fee, And when I need them they cant come until a week later ? In my opinion they are taking my money and running. I had to buy a part that costed me $120.00 for my oven and fix it myself :(
A unhappy customer!

Sue em.

Centerpoint Energy is also ignoring downed power lines in Houston, Texas 77021 area. It has been reported to them repeatedly.

CenterPoint is a big money scam I had lost my job and my gas got cut off and I found a company to help me and now I have to wait till Monday to get it cut back on and the [censored] don’t work on the weekends witch is crap and they want on top of that a same day BS reconnect fee CenterPoint can stick it up there [censored] lol

so the company have the right to do this and nothing said, they take your money expecting service the next day because i paid for all fee and service to be turn on next day, recevie no service unless i pay extra service to come out on the day that was told to me next day service, machine only gave confirmation number to restore service .the city of houston his stealing money from the citizen that have natural gas and this not right.iThis have to end

I live in Minnesota it is -7 outside December. I had never had problems with this company. Last month I was sick for 2 weeks and missed one month payment. Since I overpaid (as I do often with this company) I owed $50.69. The CenterPoint Energy policy is that if your payment is late and is over $50 they will shut off your services. My next payment was due on December 14, they shut off my gas in December 11 in the morning. Amazing, I was given less then a month to catch up and they shut me off in December in MN over .69 cents. And now charging me reconnection fee. And amazingly enough first said it would be $22, but then I get a reciete and it says $50. Amazing!

You don't have to take the rubbish that Centerpoint Gas dishes out. The Railroad Commission of Texas (RRC) regulates gas companies. I recently had a problem with Centerpoint, and am filing my complaint today. Here is a link to the RRC website: http://www.rrc.state.tx.us/

I work two jobs and I overlooked paying my gas bill. Centerpoint Energy is a scam. They charged me a $20.00 chip fee, a $40.00 reconnect fee and a $47.00 same day service fee to have my gas turned on for same day service. What is a chip fee? I had to pay $107.00 for a $63.00 bill. And the customer service dept is very rude . I hate this company.

I was late paying my bill due to being on unemployment. It would have been nice if the service tech had knocked on the door before disconnecting . I had $100 in the bank to last us 4 days, but would have called and paid the $73 bill and avoid the disconnect. Nobody gave me a courtesy knock on the front door. Now I have to pay the bill, a reconnection fee and a deposit. I don't have the money for the reconnection fee and the deposit, but CenterPoint Energy could care less. Money is their God and that is all that matters to them. I had to borrow money to pay the fees to get my gas back on. Like I don't already feel low enough due to being unemployed and fighting to pay the bills. I really would like to have a choice in service providers. Until then CenterPoint Energy will screw us as they please.

Seems there is a lot of complaints with Centerpoint energy Today i was sitting on my sofa and saw the service man for Centerpoint Energy go around my house .I walked out the back door and ask him what he was doing .He looked up and told me I didn't pay my gas bill.I told him to wait I paided my bill.He contiued to take out my gas meter as I was showing him the bill I had paid. i got on the phone and called the gas Co.He stood and watched as I talked to the lady on the phone.I told her I had paid the budget bill they sent me in Fed of 2010. The bill I got told me to pay the $70. and i would be on the budget plan for the yr so I thought that was it. I paid my bill in full for Jan, 2010 in full and the letter told me to pay $70 for the month of Feb .I did as they explained and paid the $70. for March 2010 also . I have never been behind or had my utilities cut off before so why did they cut off my gas when i paid the budget amount for the two months ? I was told I have to pay $270 . plus connection fee of $50. so They will turn on my gas again .The sevvice man that cut the gas off didn't even wait to see what was going on before he cut it off .They told me on the phone if he hadn't cut it off and took the meter they would have left it alone .I told the lady I told him to wait and he smiled and continued to take the meter off while I was talking and telling him to wait .Now I am without heat and my 86 yr old Mother with Alizheimers and a bad cold is in the house without heat .What are we to do are they taking everything from us, they have no heart only interested in making money .We are at their advintage they are the only gas co around .Its not like shopping at Walmart we can't go elsewhere .

Yeah, I just found out our reconnect fee is $65. We have 3 children and it's going to be in the 30's tonight. I don't know how a gas company can leave people disconnected overnight knowing the people they cut off are going to be sleeping in temperatures in the 50's in their home. The reconnect fee is absurd and a slap in the face. I could understand maybe $20. I don't remember the fee being $65 not that long ago; I think it used to be $40 last year. If I had extra money laying around, I would have been able to pay my bill and wouldn't have been disconnected in the first place. Most people who get disconnected couldn't afford to pay it in time, so how does demanding such a large reconnect fee make any sense? Like if they bully me, I'm going to magically make money appear in my bank account. I agree there needs to be more providers to choose from to create competitive pricing.

Like the original poster, I can't say my service was wrongly disconnected, but I can and do take issue with how it was implemented. My service was cut off on the 16th of February, a national holiday. My wife came to the house to pick up one of our children to take her to the doctor between 1:00 and 1:30 in the afternoon. There was no note on the door, or she would have let me know that it needed attention. By the time she got home that evening and let me know that the gas was off, my phone call to customer "service" revealed that they can only issue same-day reconnect (after past-due balance + $40 reconnect fee + $75 "deposit" was paid) if everything was taken care of prior to 2:00 p.m. This wouldn't have been a problem had they left a notice on the door, but I'm assuming that was inconvenient for the serviceman who disconnected us.

As it is, I'm awaiting a phone call, hoping that I won't miss a full day of work over this, after having no heat, hot water, or stove overnight with two sick children (11 years old and 8 months old) in the house.

I understand the concept of a "natural monopoly, " but isn't our public service commission supposed to protect us against blatant abuse by these companies? What is my recourse? Electricity is neither as efficient nor as inexpensive as natural gas, propane costs more, and either option would require me to change out my central air unit, my stove, and my water heaters.

Companies like Centerpoint know they have you by the throat, and they miss no opportunity to exert that power over their "valued customers."

I'm in Mississippi, and have sent a complaint to the Public Service Commission, though I don't expect any action on their part. Maybe if enough stories get out and in the public eye, we'll see some reform, though.

"Is there a law firm willing to go up against CenterPoint in a class action suit with the consumers as plaintiffs?"

Good question!

The state Gross Receipts Tax reimbursement to Centerpoint is unfair. The company should not require their customers to pay their gross receipts tax!

When you call customer service about this, they don't even know what you are talking about!

It is just listed on the bill as reimbursement of GRT - and guess what? No explanation on the back of what this is nor what percentage of your bill they are charging you for the reimbursement.

What is the deal now. Everything is at it's lowest and yet the utilities are at there highest. Let's make sure the utility companies get all the money and everyone can't eat or pay their rent or even drive to work. What is UP?

Center point is full of you know what had to pay bill on or by 2/01/2016 did that at Kroger and they turned me off on 2/02/2016 because it take 48 hours to post no where did they mention pay by date and call I would have done that cost another 107 to have it turned back on

Today is 9/9/09 my gas was cut off by Centerpoint. ($25.00 bill) The bill is due on 9/14/09. A 25.00 bill that still has 5 days to be paid and they want $190.00 to turn it back on.

Time to call Akin and get them some free news coverage.

They have 3rd party services that handle payments at a high charge but their website also has a local payment center webpage where you can save the fee and pay locally, but wouldn't you know it? it doesn't work! how convenient for them!

they want me to pay someone else bill because they used to stay at this address that i know

This company is somehow taking auto payments out of my account and I live in California! Had to call my bank to find out who the hell CNP was. Sounds like they are scammers and need to be investigated for bank fraud.

After they put the smart meter on my home my electric bill is extremely high. I am interested in a lawsuit.
azentrenewal@yahoo.com

I have been having the same problems please contact me, i am interested in a class action law suit. jodyinwoods@yahoo.com

We are looking to join others with smart meter issues in a class action lawsuit - please contact us montana002@clear.net
Since March 12, 2011 of our installation of smart meter we have had ongoing health problems - we have contacted numerous state and local officials with no response or they just dont care because they try to convice you its all about saving money! So while we die from RF Radiation being emitted into our homes and killing us - look on the bright side, you are saving money -
Please contact us if you are experiencing any type health issues or other issues -

Thanks

Yes, I very strongly agree with this situation. I live in a subdivision between Shepard Forest and Acers Home and our transformer always blows out when ever there is heavy rain and it has even burnt out two of my wireless web routers and a radio. Also there are about a dozen or so unkept trees that line our block that have over grown leaves that just rap around power lines and you can't even see the power poll it's self. Our power went out last Saturday morning when Ike hit; when I went out to inspect the damage on Sunday afternoon, there were downed, live power lines in my front yard. I had heard on the radio to report any downed power lines that seemed to be an emergency and I did, here it is a week later and no one from Centerpoint energy has even come out to take a look. I called them three times this week and explained to them that at one point the lines were sparking and that there were dried leaves and trees all around it and still nothing. I finally grabbed a rope, handsaw and a wooden pole and cleared the branches, leaves and parts of trees my self and removed the power lines my self. I got tired of calling Centerpoint so I called Reliant Energy directly and explained to them my situation and all they had to say was that I had a bill due on the 18th of this month, I told them that the weren’t getting one cent from me until my power was restored.

Don't you love a monopoly!

When we were out of town last week, Centerpoint left a notice on our door saying that they had replaced our gas meter (with no prior warning) and that since no one was home they had left our gas turned off. This happened on Monday and we arrived home Thursday night after driving almost 700 miles that day. We found the notice and tried to call Centerpoint but since it was after 7 PM they were closed. My husband was rather irate with the thought of going to work early Friday with no hope of a hot shower. He left it to me to contact Centerpoint and get the gas turned back on and the pilot lights lit. I assured him that I would take care of it and promised it would be on when he returned from work on Friday. I will not go into all the details of numerous phone calls I made - starting at 8 am- except to say there were at least 5 and that each time I was assured that the gas would be on by 5 PM. The second call I made told me the only way I would not have service was that if no one over 18 was here when the service technician arrived and the last one told me that they even worked until 9 or 10 PM sometimes to finish all the work orders they had for that day.

My husband had told me to talk to a supervisor and so I tried. I asked for one in a call about 1 PM and was assured by Ms Evans that she could help me. She found my records and said a service man had been dispatched and would be here by 5 PM. I guess I am more naive than my husband because I believed her.

My husband tried his hand with Centerpoint when he arrived home about 4:30. After listening to all the recordings and pushing all the buttons he requested from a human to speak to a supervisor. He had probably been on the phone for at least 20 minutes at this point. He was on hold for OVER AN HOUR more to speak to a supervisor. When he had related the whole story he was finally told that there was nothing to be done at this point but that if his wife had persisted and talked to a supervisor in the afternoon that it could have been handled.

It is now 10:15 on Friday night and I assume we have no hope of hot water or heat until sometime Monday - if they deign to come then.

Don't you think that it would have made sense at the beginning of this mess to establish a time to replace the meter when the home owner (and customer, if that means anything) could be home so that service would not be interrupted?

I would also like to know why I am in the dog house here for believing what I was told a utility company customer service representative more than once. I guess I am an idiot. Anytime we need anything done we need to be very assertive and ask for a supervisor on the first phone call or forget it. If you are dealing with Centerpoint - good luck! Their customer service people are very well trained to keep you away from a supervisor with arguments and if that fails you might need to bring your lunch while you wait.

We have had the distinct misfortune of having to deal with CenterPoint energy for a service disruption issue. We had one leg (110V) of our residential service interrupted, so all of our 240V devices (AC, Stove and Pool pumps) stopped working. Houston in the summer, without AC is literally a life threatening concern. Centerpoint made a temporary fix with a live power cable strung across the ground from the transformer to our utility panel. It stretches across our lawn, our neighbors lawn, and up and over the fence between our lots. It has now been that way for a week, and I called CenterPoint today, and spent an hour with a rude and completely ill-informed technician and an equally unhelpful supervisor named Shivana. The cable was accessible to both our dogs and my neighbors dogs and represents a safety risk to residents, pets landscape and pool service personnel. Their answer to my question of when they would effect permanent repairs was literally: "I have no idea, and stop asking". The fact that they literally have no idea when the cable would be buried as required by HOA covenants, speaks to their incompetence and belligerent disdain for their customers. I would literally lose my job if I said something like that to a customer of mine. But this is their privilege to treat their customers like they, CenterPoint are doing us a favor. This is what we get from unregulated utilities.

Great. Sue em.

CenterPoint provides the power lines to my section in the Sterling Ridge area of the Woodlands, Texas 77382. The power was out for 5 weeks after Hurricane Ike. Every time the wind blows the power is knocked out for 8 to 10 hours. I am fed up with these screwballs.

Center Point Energy is the most dirty rat thieves I have ever known and made business with. I cannot believe after making business with your filthy dirty company for the past 4 years i get this kind of service. I have a son and my wife at home and it is very cold tonight. I would guarantee you that centerpoint energy makes this kind of disconnection on purpose because of customers like me that forget to pay. I would've atleast expect a note on my door indicating what I can do to connect my service back. Then I call at night after work to connect my service and the animated system states that everyone is off at night. Centerpoint energy does not even provide a 24 hour operator assistance. And I try paying my account online and it indicated that my I cannot received any payment because my account is a commercial account.
It is fine because I am not paying a dime for the bad service I received and I bet you will take legal action but what about what my family went through?.. We experienced a very bad service with centerpoint energy..

My wife my 1 yr old child and I went out of town for three weeks and didn't pay the gas bill. We had gotten home that night and the gas was still on. So the next day I wake up to pay it and I'm on my way and my wife calls me to say that they turned off the gas. So I called to see what it would take to turn it back on. There is an overtime fee of $30 so I paid the extra to get it turned back on that day. We wake up the next morning after having to wait up til 2 am no phone calls no gas man. I call them before normal hours today and tell them my complaint. I'm sitting here one hr later typing this complaint waiting. They told me it would be til Tuesday. Now on Sunday we have an artic blast followed by pineapple express so it's icy weather ahead for us. Now we have a generator back up at home but we still have no gas. So I complained enough and conference called my attorney with centerpoint then they decided they could have it turned on today (and they better or else :)). Long story short they try to give you the run around and screw you out of money. Poor communication skills in the company. If my gas is not turned on today I will change over to all electric.

There are a rip off--they keep slapping these ridiculously high bills on me--they take so long to resolve anything if they ever do. I am currently waiting to resolve an issue with them--I am documenting everything--last 3 bills in particular --2 for the exact same amount before I contact the media to expose them for what they truly are. I am saving all all my email interactions with them also.

I have 2 children ages 4years old also a 4 month old... My husband works out of town and sometimes we forget to pay the gas because its always so cheap we put it in the back... well as of this morning my gas has been turned off the bill was 37.00 i asked the guy if he could give me 10 mins for pay it so that i do not get charged the reconnection fee, he told me NO! He has been sent there to do his job. So I am a Mother that has a 4 month old that is not going to have CLEAN bottles tonight, due to everything being GAS in my home... When I called to make the payment, they are now charging me 60.00 to reconnect the gas! ARE YOU KIDDING ME? Thats more then my Bill... I also asked to speak to a supervisor about this problem and they told me that there was nothing that they could do, its going to take them until tomorrow to turn it back on... NOW that the weather is getting cooler, i wonder if they would cut it off on Christmas day for a HIGH BILL, but come on now a 37 dollar bill? I also asked the supervisor since she is not helping me to get someone back out here today, if I could come to her house and use her hot water to wash bottles and to give my children a bath... ONCE again CENTER POINT IS RUDE, AND VERY UNPROFESSIONAL.

on 1-5-09 i call center point energy and the lady say her name was ms. tye i was telling her that my bill was very high for one month i stated that i have not been living at home i left my home in oct 27 and was living with my daughter be cause i was ill and stated that there was no way that my bill could be this high last month december my bill was 137.00 this month i receive a bill for one month for 347.00 there is noway that should be that high ms tye stated that last year my bill was the same and i request for a rereading please ms.tye stated that she would send someone out but that what it was last year i stated that mybe that there was a bad gas leak she stated no and i could read it my self. ms. tye was very rude and very unhelpful her tone of voice was very unprofessional . i have a friend that on a business and his gas bill is not high as mine. there is no way that my bill should be that high.this is a scam.

On Friday 24th the transformer in my apartment complex burned up (per Centerpointe claims department). At that time they attempted to install a new transformer. They installed a transform but in the same time created a surge of power through my apartment that melted my surge protected. Since the voltage was so high, it intern burned my TV, Comcast equiptment, Playstate 2 and another TV up internally. When I called to file a claim, Centerpoint claims adjuster Ms. Watkin, explained to me that the only thing they could do is replace the surge protector. She also told me I could not dispute her decision nor was there any mediation or abritration that could filed on my behalf. So here I sit with no electronic, that Centerpoint has destroyed, take responsibility for and will not replace them. Keep in mind that it has happened to several other residences in my complex. It wasn't my fault, it wasn't our complexs fault nor was it comcasts fault, but Centerpoint has us, thier customers, holding the bag. This is the worst company I have ever had to deal with.

Since they sent a Tech to you house and most likley saved your life and that of your children maybe you might actually be appreciateve. The other company you called, they don't sound like very professional people. I wonder what they charged you and how they handle things when they find a cracked heat exchanger? I guess we will never know because your not going to be homest about it anyhow.

I set up my parents acct for auto bank draft and it did draft on the due date, however, according to them, it was returned so they are charging 20.00 for returned check. Bunch of bull, and they don't budge. I even have proof of when I set up on auto bank draft online. They are and will be getting in deep trouble. They won't even, out of courtesy, waive the charge! I mean, at this point we don't need their courtesy just for them to do what's just..but they will...mark my words.

Greetings et al,

well, i got my bill, and yep, for the 3rd, 4th, or 5th time, not sure, but the supervisor at customer relations was so concerned they will read meter tomorrow. i just went out and read it and they over charged me. there _estimated_ again read on 9/24/2007 was 3134. i read it today 10/1/07 and it was actually 3105. gotta love em, to keep from hating.
you have wasted my time now with this meter nonsense, now that i know what it's all about. you just want me to buy a new meter, to do away with the meter reader, and make us pay for it, a win, win formula. what a hoot.

have a nice day, but would somebody please read my damn meter, it's in the same place it's been for over 50 years. call me, i will show you where it's at. ...terry

----- Original Message -----
From: "Terry S. Singeltary Sr."
To:
Sent: Friday, September 28, 2007 12:23 PM
Subject: DEAR METER READERS

I got one of those same letters in the mail. It was a 'Dear ...'
letter. For the past two months, CenterPoint Energy has attempted to read
your meter. As a result, your gas usage has been estimated. In accordance
with our General Rules and Regulations for Gas Service you must provide
access to our gas meters at all times for inspections, reading and testing.
Refusal to allow access to your gas meter can result in disconnection of
your natural gas service. ...then they go on to tell me how much i would
have to pay to get it turned back on, and then under that, they tell you how
you can fix this (i did not know it was broken), they then tell you about
your options, one of which is to buy a (ERT) remote read device, for
$180.00. or I can pay to relocate my meter. ...

DEAR CENTERPOINT ENERGY METER READERS,

MY METER HAS BEEN IN THE SAME PLACE FOR OVER 50 YEARS, of which you have
been reading. i have lived here all my life, it was my grandparents
homestead. we have no dogs, and you have been opening the gate all this
time (WE DID NOT PUT METER ON THIS SIDE OF FENCE, you did). SO, what's
changed ? Probably just more greed with the utilities. they want to do away
with meter readers with a more sophisticated meter, that will do away with
the meter readers (they claim), and they want the consumer to pay for it.
what a racket, and the utilities commission is about as broke and bought off
as the insurance regulators, tx-dot, and everything else. wouldn't it be
nice if the consumer could do the same and pass the cost of a new central
air and heat back to the electric and gas companies. where's justice, wheres
the utility commission $$$

Centerpoint is a big bully! I would write to the big executives who run this joke of a company!

MCCLANAHAN DAVID M & REBECCA
3721 TANGLEY RD
HOUSTON TX [protected]

MCGOLDRICK JOSEPH B & JUDY
3811 LOCH GLEN CT
HOUSTON TX [protected]

STANDISH THOMAS R & JOYCE
3224 ROBINHOOD ST
HOUSTON TX [protected]

ROZZELL SCOTT E
8 N WEST OAK DR
HOUSTON TX [protected]

How does one get rid of the monopoly CenterPoint Energy - that is the only way to get rid of their attitude in customer service. They know we can't use another gas company so they treat their customers like stupid little children who need to obey. Ban together figure out a way - break the monopoly that all natural gas providers have - give us a choice so we can spend our money on people who don't treat us like sh...

Center Point Energy customer service is very bad, they discriminate with their customer about how much is needed to pay for reconnect and, hang up on people, talk very rudely .I think they should be shut down and there should another option of gas in Texas.

Thanks

Centerpoint energy sucks. i missed a payment of $54.00. Have never had service disconnected. no phone call, courtesy call of disconnection, nothing... come home to start dinner for 5 teenagers, showers for school and clean clothes...guess what . no gas. disconnect fee, re-connect service fee, Trip charge fee, deposit fee...$224.00 and another $50.00 just to come out today instead of tomm...i could see if i get shutoff all the time but this is bullcrap...something has to be done about these crooks...

Center Point is the most unreliable group, unprofessional and irrisponsible bunch of people! they are a monopoly that don't take any responsiblity for their screw ups! they came to my property fried my meter then told me I had to call an electrician to fix the problem! I did! I paid a pretty penny for that! the permits were issued twice by the City of HOuston! but they say they have no record of that! in the mean time I'm having to put the tennants in a Hotel! it's been a week now and they refuse to bring me a meter! it's between the City of Houston and Centerpoint! what the hell is going on! this family has three small children and they don't care! as they told me! Sorry! we can't help you! and they will not call the city either! the Electrician is also perplexed as to the situation with Centerpoint! I will have to get an attorney! as if they could care!

Centerpoint is phenomally rude, crude and socially unacceptable in dealing with the consumer. There is only one option in Harris County, Houston and that is Center Point and even they contract out the techincians to other companies. There is much too big a coverup and a wall imposed by Center Point for their services and when the "techincians" are not even Center Point Employees, what is really going on?

CenterPoint is a "Monopoly". Now what to do about it. This is something we've all known about for years. What happened to the Electric provider's is only an example. CenterPointe hires many minorities & other individuals that do not care about another, they are "self absorbed, Self Centered, & have zero compassion." I Agree that it's a business, but becoming a Lord over the Natural Gas, is a REAL problem. It NEEDS TO STOP.

Seems to me that you know that the gas or electric bill is due every month - regardless of receiving a bill in the mail/e-mail or not, you would know that a balance is due. What happened to personal responsibility? If I don't pay my rent, I expect that I'll be evicted. Don't pay my cable or internet, it'll be shut off. Why would it be any different for Centerpoint's services?

Well in history class ya know the government is supposed to "prevent" monopoly so why don't they dose something about these worthless a**holes

Research about installing a CALIFONT

The criminals at Centerpoint has found a way (just like Enron) to steal from it's customers by not notifiying them that they are about to turn service off. I used to get a pink colored envelope notifying me also, but none was sent this time. I'm sure this scheme will bring in a few extra million dollars in their coffers. I too did not recieve that famous phone call they said they made 24 hours before disconnection. There was no message left and my caller ID goes back two weeks with absolutely no calls from Centerpoint.

These Centerpoint/Enron criminals has to be stopped.

Dear People, would you please let me know what does the city inspector check upon his visit? Thank you so much

I am completely disgusted with Center Point Energy! Aren't monopolies supposed to be ILLEGAL in the US!? I would pay double to any other company in the world to not have to deal with these people! We are on our 3rd day without electricity in July (in Houston), with no sign of them even trying to get out here until Monday which is 2 days from now! We have been promised 6 different times over the last 2 1/2 days that they would be out within a 4 hour window, and alas, here we are still with no power. Being almost 8 months pregnant is of no concern to them whatsoever. I have never held so much contempt for a company before.

I live in who ppl would call the hood lol. But me I try to do the right thing. I was transferring to a larger apt and I called to have all my utilities transferred and I ran into a problem with center point. They informed me that there had not been gas on in the apt in over a year. And that I needed to get the apt inspected by the city. I called a plumber to make sure everything was good and the plumber says the gas is on. Call Center point and inform them of that. There is not need for an inspection. So I call center point back everyday for a week to try to get someone out to come check in out because I was moving the following Monday and all my utilities had been transferred. Finally Friday a customer service rep says to me. Wait the gas is really on? There's not suppose to be a meter there. I'm like what the hell? I been telling you guys all week. She proceeds to tell me the meter was removed for fraudulent use and she was going to call me back. This is on Friday. I received NO PHONE CALL not only that Centerpoint was closed over the weekend so I could not speak to anyone until the day of my move. By this time I'm pissed but not rude. So Center point comes out and says the damn meter was stolen. Like who does stuff like that.Counterpoint removes the stolen meter THAT DAY! Now...because the meter was stolen even though the gas has been on I still need a permit and the apt inspected. I call the plumbing company back they have a permit and send it to the city to used someone out to inspect that following morning. Now we are into Tuesday centerpoint received the inspection results but don't come to turn on my gas until Thursday. Its cold as hell and I can't feed my family. Centerpoint needs to get their stuff together. This was ridculious . I had to endure all of the extra be simply because some fool wanted to steal a gas meter. Their customer service sucks. Had the first customers service rep did their job correctly the first time I call a WEEK before my move I would have had my gas on when my family moved.

I've been a customer for 40+ years, and I am disabled. CenterPoint cut our gas off on Mar 23. I had my receipt for payment of the full balalce due of $514.96 the day before. The service man could have come to my door, and I would have shown him my receipt and he would have left my gas on. Instead he chose to break through my back gate, sneak in and cut the gas off behind our backs (three of us were home that day). Today, April 16, I decided I'd had enough of heating pans of hot water to use for bathing and such, and decided to have my gas turned back on. By chance, I came across a letter from CenterPoint dated Mar. 26. It stated: You previously received an incorrect invoice from CenterPoint Energy. The meter reading used to measure you consumption of natural gas was not accurate...Again, please note that the adjusted balance after all corrections is $0.00.
I call and tell the rep I want my service restored. She said: Your meter has been removed. What? It was removed April 14, when the tech came to read the meter and it showed 93 CF of usage since the gas was turned off. WHAT? Listen, you, in March you wrote me about your inaccurate readings, and today you're accusing me of stealing nearly $100 worth of gas! When I would normally use less than half that amount in a Houston spring IF I FREAKING HAD ANY GAS SERVICE AT ALL! Liars. CenterPoint sucks.

Center points energy is a bad company full of bad people. I just missed one payment, they stop my service forcign me to pay dicconnection fee, restoration fee and additional deposit. I had $100 dollars deposit with them already. but they still need additional deposit .

I believe their office will be exploded and on fire . these people will get punished by God . If there is any one finding solution to fight with these engergy companies, please post it, I will be glad to join

How is it possible or legal that there isn't any other company to provide natural gas in the city of Houston? Centerpoint turned my gas off when by mistake I underpaid my $915 bill by $50. I own a restaurant and was told that the only way that I could have it turned back on is by paing the difference and a $61 reconnect fee oh yeah and a $4, 000 deposit! WTF?! This is total maddness. These creeps need to be put out of business.

Centerpoint Energy Hires Idiots For Supervisors!

When calling Centerpoint Energy and asking to speak to a supervisor, pray you don't get connected to either a Ruben Aguirre or his buddy Eric Briseno (dumb and dumber). It took me a 2.5 hour conversation with these fine individuals to convince them I had no gas whatsoever. After countless times of being placed on hold, the [censored] named Eric finally figured out my gas had been disconnected by mistake! He promised me again and again he would send a tech out immediately! Well guess what [censored] Eric? The tech didnt show up till midnight! Great job Dumb and Dumber! Both of you must have been hired by the same idiots!

Everyone,

NEVER CALL CENTERPOINT WHEN YOU SMELL GAS! CALL YOUR PLUMBER! CENTERPOINT WILL COME OUT IN A TIMELY AND FRIENDLY MANOR TO TAKE YOUR METER, ONLY TO GUARANTEE THAT THERE WILL BE NO PROBLEM GETTING YOUR METER BACK.. WRONG! WRONG! WRONG! LIARS! LIARS! LIARS! BEWARE! BEWARE! BEWARE! I hope you are reading this and its not too late!

We smelled gas Saturday night, called Centerpoint they came out at 9.45pm and said yep we smell gas and took our meter... Thanks. I called a plumber Sunday, set up a service call for Monday morning, they fixed the problem pulled the permit, the Bellaire, inspector came out at 1.30pm called in the OK to Centerpoint at 2.42pm (they sent me the email response from Centerpoint - time marked) Centerpoint did not get it into their system until 3.55pm -- I was calling every 30 minutes. (you have to call to tell them you want your gas back on - amazing). Unlike others on this list they actually told me no problem the meter WILL be back tonight! Great so we wait, wait, wait and wait till 9pm when I call, yet again asking how late they would be? At that point I was informed that the guy had already stopped by my house, called both phone numbers, cell and house, no one answered the phone or door and the lights where OFF...AMAZING BECAUSE ALL THE LIGHTS WHERE ON, INCLUDING ABOUT A MILLION CHRISTMAS LIGHTS, THE PHONE DID NOT RING. These guys are liars, they have NO regard for you or your kids. I would like to see Standish or McClanahan without heat, stove/oven, hot water, clothes dryer etc.. their nannies/maids would not know what to do!

We have to have competition for Centerpoint, (DEREGULATE) its the only way to improve the terrible service provided by this company.

BCS

I would agree with all the complaints posted, my own personal issue with them is, after years of services, I had one payment that wasen't received two days after it was due, a nd our services was disconected! No late notice, nothing, just disconnected! When I called Centerpoint to pay the bill, that I had already paid through mail, I was told it was going to be a $60.00 Reconnect fee + $100.00 Depoist, all of this over a $22.54 bill! but wait there's more, after I paid almost $200.00 with my debt card, I was then told they couldn't send a tech out until the next day, even though I was on the phone with them at 12:05 p.m. and when they did send a tech out, the appt would be between 8:00 a.m - 8:00p.m .. and someone who is 18 years of age or older has to be there. I wanted to know why, their reason is because " the tech has to do a household check to make sure everything is working right" everything was working just fine before my services was cut off. I am very upset with this company, and to make things worse, I think they are the only gas providers in my area, so that means I am stuck with them!-

They mis-read my meter and mis-charged me over $1, 600 in March and turned off my heat It took me weeks to get the heat back on after paying the erroneous charge. they then acknowledged that the charge was in error but I STILL haven't gotten my money back and it's AUGUST!

This company's abuses are CRIMINAL and they need to be shut down!