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Centerpoint Energy / false information given at the authorized represntative

po box 2628, Houston, TX, US Review updated:
Contact information:
Phone: 1-866-275-5252

on 8-12-09 @ 9:09 am i went into the discount tobacco oulet to pay on a gas bill, discount tabacco outlet had a sign posted stating that any bill of center point energy would immediately post, well i paid the bill @ 4:10 pm the same day 8-12-09 a service man from center point came and disconnected my services stating non payment, well i called centerpoint and they informed me that i needed to call in with the reciept number, but i did not know that only because the discount tabacco stated that my payment would post immediately, now centerpoint is charging me reconnect fees and disconnect fee which is totally wrong, futher more no where in centerpoints cut disclosure does it mention anything of a 31 dollar disconnect fee, i feel as though they are trying to get a dollar anyway they can, and its wrong. i paid my bill and it should have posted but discount tabacco did not post it, and centerpoint supervisor informed that they have NO CONTROL over what an authorized agent puts in their store. Discount tabacco should pay the 61 dollars as they are the ones that misrepresented centerpoint. and centerpoint had they time that i paid and still charged me those redicolous fees.

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Comments

  •   Apr 13, 2013

    Are you sure that the store you made your payment at was in deed an authorized representative? Go to centerpoint energy online and look to see if it''s listed. There are many liars who claim lots of things and centerpoint does not have time or care what claims they make. As long as it does not hurt them that is. Los Gallos and UnBank are the two primary payment partners for centerpoint in Minneapolis. There are others but if you get a receipt and call to advise customer service with the receipt number then your gas will not be shut off.

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