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Sui Northern Gas Pipelines [SNGPL] Customer Care Service

Sui Northern Gas Pipelines Ltd.

Gas House, 21 Kashmir Road, P.O.Box No. 56
Pakistan - 54000

Customer Support Phone Numbers

+92 42 9908 2000(Head Office) 30 16
+92 42 9908 2006(Head Office) 6 2
+92 42 9908 0000(Head Office) 6 2
+92 99 2931 0071(Abbottabad) 4 2
+92 99 2931 0072(Abbottabad) 0 2
+92 99 2931 0077(Abbottabad) 0 2
+92 99 2931 0078(Abbottabad) 0 1
+92 62 925 5022(Bahawalpur) 2 4
+92 62 925 5024(Bahawalpur) 6 2
+92 41 921 0033(Faisalabad) 4 2
+92 41 921 0035(Faisalabad) 3 3
+92 55 920 0481(Gujranwala / Sialkot) 3 0
+92 55 920 0484(Gujranwala / Sialkot) 5 2
+92 51 925 7710(Islamabad) 5 4
+92 51 925 7711(Islamabad) 7 3
+92 51 925 7713(Islamabad) 6 2
+92 51 925 7719(Islamabad) 0 1
+92 42 9926 3361(Lahore) 14 0
+92 42 9926 3380(Lahore) 10 0
+92 61 922 0081(Multan) 2 3
+92 61 922 0086(Multan) 2 2
+92 91 921 7748(Peshawar) 6 9
+92 91 921 7749(Peshawar) 3 5
+92 56 361 3918(Sheikhupura) 3 0
+92 40 920 0093(Sahiwal) 1 0
+92 48 322 4401(Sargodha) 11 2
+92 51 491 7277(Rawalpindi) 15 6
+92 53 926 0324(Gujrat) 0 1
Head Office / Registered Office
Gas House, 21 Kashmir Road, P.O.Box No. 56, Lahore 54000, Pakistan
+92 42 9908 2000
+92 42 9908 2006
+92 42 9908 0000
+92 42 9920 1369
+92 42 9920 1302


Sui Northern Gas Pipelines [SNGPL] Complaints & Reviews

Sui Northern Gas Pipelines [SNGPL] / I am complaining about late payment surcharge

M. Nawaz on Jul 17, 2017
Dear sir, I have already submitted a complaint through this email regarding charging of unjustifiable late payment surcharge but no responce appears from your end . It is reminded that please stop the unjustifiable late payment surcharge which is being charge continuously along with...

Sui Northern Gas Pipelines [SNGPL] / gas connection

Fazal Qadim Khan on Jul 15, 2017
I received application confirmation on 10/10/2013 and consumer ID # 6700791334. Till date we didn't received demand note though the places has been visited by survivors and i and my contractor Jamal Khan phone number 0345-9396868 has visited them . Since I am abroad therefore Mr Jamal wa...

Sui Northern Gas Pipelines [SNGPL] / complaint against sngpl mardan and swabi office

anwar zaman on Jul 6, 2017
I am ayaz khan from topi swabi. Respected sir we deposited urgent fee for gas installation which means that within 15 to 20 days the gas department will install your gas connection. Sir but we are waiting from last 3 months but they are not coming for installation. We visited their office but...

Sui Northern Gas Pipelines [SNGPL] / complaint regarding late payment surcharge

M. Nawaz on Jul 4, 2017
Dear sir It is stated that unjustifiable late payment surcharge@20 is being charged regularly over a long period of time alongwith monthly bill from consumer no.79181686902 .it is undue burden on customer. It is reqested that discontinued the undue charges in the shape of late payment...

Sui Northern Gas Pipelines [SNGPL] / unauthorized load shedding

gr1awan on Jul 3, 2017
Respected sir, for last 2 months Sui Gas department is doing load shedding of gas in Shamsher Town, Sargodha. All Ramazan from morning 8 to 5 pm daily they were doing loadsheding and same behavior now a days. Nobody listens to the complaints. These days children are on vacations and if...

Sui Northern Gas Pipelines [SNGPL] / delay of gas connection

respotin on Jun 23, 2017
Respected Sir, Assalam-o-alaikum sir I have paid my own and my younger brother's gas demand notices on 08/03/2017 consumer. # 96278727688 Maqsood Ahmad s/o Miraj Din Minhala lahore and consumer # 11104701856 Abdul Rauf s/o Miraj Din Minhala lahore respectively but gas connections not...

Sui Northern Gas Pipelines [SNGPL] / new connection

Muhammd irfan on Jun 15, 2017
Salam sir/Madam I applied for new connection at 21/5/2013 it's been 4 years now and last time they come for survey on March 2017 and after then I got a letter from them that they will going to put new 30 meters line but I took that to head office Abbottabad and show them and they told me...

Sui Northern Gas Pipelines [SNGPL] / new gas connection pending since 2011 in spite of existence of supply line

shumas deen on May 15, 2017
Assalam o alaikum! Sngpl sialkot is persistent not to provide the gas connection since 2011. The demand notice rupees 3000 was deposited in the bank. The excuse was the distance between the supply line and house. The connection was provided just to the front door of our house on approach...

Sui Northern Gas Pipelines [SNGPL] / pending new domestic connection

My name is muhammad sarwar khan (major retired) Cnic# 3520014060749 House no. 62/2, near mazar of pir karam ali shah, village keer khurd, bedian road, lahore Complaint: Gas connection to the above house (gas meter installation) is pending. sngl staff reached the site 3/4 days back to...

Sui Northern Gas Pipelines [SNGPL] / illegal disconnection of meter

Safeer Ahmad on May 2, 2017
Respected Sir, We are regularly paying our bills but our Gas Meter is illegally disconnected by Sui Gas workers on 27th April 2017 without serving any notice. Kindly advise the authorities to reinstate our Gas Services immediately. Consumer ID No. 115349857654 Arshad Zia Siddiqui Assistant...

Sui Northern Gas Pipelines [SNGPL] / sticky meter mention on bill

Tasaddaq Hussain on Apr 25, 2017
My consumer number is 84043230006. I am living in Airport Housing society Rawalpindi. 1st of all there is no gas in winter from 2 am to 6 am. Means just 4 hours gas is available and at that time we are sleeping. Now gas is available for 24 hours but we are just 2 person living in that...

Sui Northern Gas Pipelines (SNGPL) / complaint of new domestic connection application no.2786276178

M. Ashfaq on Apr 14, 2017
I Shahnaz Rafi wife of Muhammad Ishfaq CNIC No.31202-3730626-8 resident of Haseeb town behind One Unit Staff Colony near Ghousia Masjid, Bahawalpur was submitted an application for new domestic connection ID No. 2786276178 on dated 12.11.2014. According to your website I visited today...

Sui Northern Gas / none presence hiring for new gas connection

Muhammad Adrees on Mar 1, 2017
Respected sir/Madam I'm Muhammad Adrees From 336 GB new sarabah p/o Toba Tek Singh, division Faisalabad. Sir today my round in your office located in Toba Tek Singh is 15 times and 14 days coming for deposit new application for connection sui nothern gas but here your hiring officers salesman...

SNGPL / gas completely out of order

Ahsan Tariq ALi on Jan 25, 2017
I am complaining for our gas is completely out of order from more then 3 weeks. I already register my complain 3 days ago but didn't seen any progress by customer care, Already registered complain number is : 540807952 Consumer no : 77532720008 Hope you will take any action in as hurry a...

SNGPL / blackmailing sui gas staff

0345- 4050751 on Jan 4, 2017
Dear Sir, our consumer no. is 78082626546. From last week we face some issue from your staff. They blackmailed us that our meter will be changed due to seals problem otherwise we have to face heavy fine for it. Sir, if you think there are really problem please send your official and...

SNGPL / repair of leaked gas pipe line

Ashfaq Hussain on Nov 19, 2016
Respected Sir, It is with great pain & deep sorrow, I bring it to your kind notice about the negligence & poor performance of the SNGPL Peshawar making the life of me & other residents of street a hell.The issue is three years old and a series of complaints have been lodged with the...

SNGPL Sahiwal / unfair and bribed survey for installation of new gas meters

Mian sarwar on Nov 13, 2016
Worthy sir, it is respectfully submitted that I m living at chak no 14/1L teh renala khurd distt okara and serving as divisional chairman of labour union lesco.gass pipe lines has been installed prior to one year in my village.some days ago opration incharge sngpl of okara office, servey...

SNGPL / billing complaint

Reviewer77957 on Mar 1, 2016
It is stated that my new meter for the upper story had been installed on January 04, 2016 with Name: Sardar Wali ur Rehman, Consumer Number 76701116261 and Meter Number ZA 1510645278. On 15th of every month, the reading has been taken. On 15th January, 2016 my reading of the new meter wa...

SNGPL Gas / my gas meter is not working

Jazib Jamil on Mar 30, 2015
My gas meter is not working fine. its jammed. I dont know the due process of filing a complaint. i have emailed at customerservices@sngpl.com.pk but no response is yet received. My Old consumer number is 79873420008 and my Meter number is MG22107764. Kindly resolve this issue as soon as possible. Regards, Jazib Jamil

SNGPL / theft of gas

ch. Mahmood Hussain on Jan 19, 2015
Dear Concern! A O A, I am resident of street opp Jawad Plaza Dhamial Road Rawalpindi cantt. In my street one service line is bearing almost 10 sui gas meters, as usual the pressure is too low. The issue I want to point out here is that my neighbor is using compressor on main line and...

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