Cell C – Page 75

I had two contracts with Cell C, one of the two contracts was expiring in July. I sent cell c an email to terminate the contract that was ending this year, which I was not sure which one it was and I was specific about that . I received an email back to say the contract would stop and the last bill would be in June 2017. I received an sms a few days later, and I was told my contract was ending in July and I should contact cell c to cancel that contract. I sent an email, and received one back to say my request has been processed and my contract will end in July 2017. So now apparently somebody at cell c did not bother to check the first time around which contract it was that was ending this year, and now I am liable for cancellation fee of R2700. I called cell c to get a settlement amount because I was told that they know nothing about the R2700 and the settlement amount should be R993 and R139 for both numbers which I couldn't understand as one of my contracts ended in July 2017. I paid those two amounts and now I am getting calls that I owe the R1700 and each and every time I speak to someone trying to resolve the problem, I am told they know nothing about such an amount and I should pay one last amount and that would be the end of it with cell c! Now I am getting phone calls and sms's saying i owe them and i have to each and every time explain the mistakes of cell c employees! why do i now have to take accountability for your employees' foolishness, why cant somebody come up with a resolution that we can all agree to? why am i being treated as though i do not know what i am talking about because of your bloody mistakes!? i am sick and tired of having to go through all of this with cell c! you people need to fix this mistake, come to me when you have an agreement i can also agree to or we will have to take matters further! I WILL ADVISE WHOEVER IS READING THIS, NEVER TO TAKE CELL C CONTRACTS! you people just care about taking people's monies and do not care about the after sales well-being of your customers!

Good Day

1. I have had a data contract with Cell C since 2014.
2. I do not receive any statements. This has previously not been an issue as
the amounts that I get debited were constant and as per the contract that
I signed. I paid R205 per month.
3. 2 months ago I was approached to upgrade my contract and receive
40GB for R299 per month. This was a telephonic transaction
4. It was never explained to me that this was an open line. My previous line
was never an open line and I thought I was receiving a similar product
offering, just with a little bit more data (which I was to pay R299 for)
5. To my surprise, I was billed R949 at the end of September, and R799 for
October. I expected to be paying a consistent R299 per month.
6.I lodged a complaint on the above and was given the following reference
number: [protected].
7. In my complaint I expressed my extreme dissatisfaction at being debited incorrectly. Furthermore I requested that the Audio recording of the day i was offered the contract be reviewed. I further indicated that I would be instructing my bank to reverse the debit order which I believe to be erroneous.
8. I successfully managed to reverse the Debit Order and communicated this Cell C
9. On 13th November 2017 I received a call from Cell C (represented by Lorrancia) indicating that money would be credited to my Cell C account. This was after the recording had been listened to.
10. We then agreed with Lorrancia that they arrange to debit R299 x 2, which is the correct amount that I believe I owe Cell C.
11. On 14th November, Cell C proceeded to debit an amount of R1748.34.
12. Again I have written to Cell C requesting an explanation on the incorrect debiting of my account.

My Issue with Cell C is the following:
- The contract that I was signed up for was not properly explained to me
- The lack of correct explanation led to incorrect billing, which in turn led to the dispute

Cell C's version of the resolution does not involve correcting the previously incorrect debit orders. They rather want to correct the mistake going forward. This is absolutely unacceptable to me. I wish for Cell C to correctly bill me R299 per month as agreed because I never agreed to having an Open data line.

Regards

Moleboheng Mahasa

I have called CellC customer care more than 3 times to sort a recurring billing issue. The lack of professional conduct from the personel is beyond me, plus the amount of times one has called is unacceptable. The inconvenience that this has caused is really unacceptable. Cell C has really cost me (having to call from abroad) to sort my family lines and the lack of feedback is beyond me. Please train your teams to excercise empathy when dealing with your customers.

Cell C amended the structure of the social bundle that was launched in September 2017.
The media publication stated that this social bundle structure will be available until the end of December 2017.

However, since 13 November 2017, the structure was amended & I received no sms notification informing me of such a drastic change to the structure of the bundle.

Example : the R 29 bundle initially had 150 any network minutes.
This has now been reduced to 30 minutes.
80% reduction !

Any reason why this was amended despite media publication stating otherwise?

Good Day,

I would like to address this matter as urgent!

I am highly upset about the dissatisfaction i received at the canal walk cell c branch on the weekend from the 10 to the 12 November 2017. My fiance and i came to the store on Friday evening 20:54 hoping to buy a phone. we took less than a minute to decide what we wanted because we knew the stores were closing soon. One guy tried to assist us but he was told that the tills are closed at 20:55pm. My fiance got highly upset because there was 5 minutes left but it seemed like store members were ready to leave standing with there bags in the hands already. i advise that we can come the next day. on the 11 November i came round about 09:56 to the store to purchase the phone which seemed to be in good order. when my fiance opened the phone and tried to load her music the phone started to freeze. this made her even highly upset. i took the phone and restored factory settings which seemed to work but we knew that the phone could have further problems in the future and we were not going to the chance, i came to the store the evening on the 11 November 2017 and i advised what happened and they said that they would book it in for safety measures in order to ensure that the phone was not damaged in any process, i said i understood but i would like to be refunded as my experience with the quality of the phone and the store was dissatisfying and my fiance wants nothing to do with cell c anymore, . and thats sad considering that she always used cell c. what made me upset was the that supervisor at the store told me that they would not refund me my money back and that i would have to stay with the phone. immediately i got upset because i paid for the phone cash 7 hours ago and here this dude is telling me that i cant get my money back.i dont know who he thinks he is or what process his following, i brought proof of purchase and everything that he needed back and the phone accessories was not even opened. but i will take this further if i do not get my money back that i paid!OBF date was the 12 November 2017 shop C7, entrance B, century boulevard, canal walk shopping mall. device Cell C Deluxe, not sure if im supposed to add the Imei number for safety sake. please address this with the store as soon as possible.

email address [protected]@outlook.com or [protected]@gmail.com

contact number [protected]

Good afternoon

Both December 2016 and January 2017 my bill was uncapped with double the amount that i agreed upon. Not once while having this contract did i ask that my bill be uncapped i stated that i am going through a divorce and only can afford a certain amount. I have called on numereous occassions but all has been in vain. my account has been handed over which i regard as unfair as this has not been my fault but an system error. Please come to my aid to assist please.

Hi, can somebody please inform as to what cell c as a service provider is doing or at the very least planning on doing about the poor signal we have here.Myself and thousands more here are experiencing the same problem, can't download e-mails, use internet and have to make several calls to the same no. to have a conversion.I have two contracts with cell c And it's not fair to pay for a service that provides such weak signal.I don't pay half price for half signal.
Now we thousands of users here and other service providers like telkom and mtn is much better.

First off when I try and call my fiance who is also with cell c it says network busy even when he is not on a call. Second I lose connection quite often in certain areas. Thirdly I have been trying to check my minutes balance and data balance for a few days and it keeps saying invalid connection or invalid MMI code or something to that effect .. therefore as I was trying to make an important call and it ended up cutting without informing me that my airtime/minutes is low or that I have 1 minute remaining for example. I am not happy with this service.

On 01 October 2017 I requested an upgrade on my contract - [protected].
Since then on a weekly basis I have been calling and the reasons for me not receiving the phone yet varies with each call. However I am always promised that I will get the phone by the end of the week. Its 6 weeks later and still nothing!

Reasons have been as follows:-
- no stock
- your address is incorrect (yet when verified its right)
- it was sent back
- it was not loaded - its loaded now
- I was promised I will be copied into email sent to the courier (NOTHING YET)
- I was promised I would be called before they deliver (NOTHING YET)

Empty promises. Poor excuses.

I have asked if the stock is not available can they give me another phone, then they promise again, dont worry you will have it by the end of the week.

I am totally disgusted with the service and no regard for me as a customer.

This was my daughters 21st gift from me and my husband and her birthday was 29 September already. I am so embarrassed to tell her everytime why she hasnt received her gift.

If they cant supply me with the phone in the next week then I want to cancel my contract without penalties or pay ins.

cell c contact me for a new contract and we have agreed on the contract on Thursday the 2 nov 2017 on Wednesday they have create a new order and after calling them a few time struggling to get a answer on Thursday 09 nov 2017 they said again to the contract is approved for the second time if ask to talk to a supervisor you get no response from them last week they said that I will have the phone on Friday 10 nov 2017 but when I called they said the contract is stile not finalised and the have not released it

Good day
The abovementioned matter has reference.
Kindly note that I upgrade my contract with Cell C. The new contract will start from the 01st December 2017. I have received a Samsung J5 Prime phone.
During the past weekend the phone stopped working. I took it to the Cell C shop. The advised that the phone should be sent for repairing. The provided me with a phone which I could borrow in the meantime. Kindly note that this phone is in a really bad condition.
I am really unhappy with the customer service I received from Cell C. The phone which is broken is approximately 2 months old, the contract did not even started. This is really unacceptable for me. Now, for a period of approximately 4 weeks I should use this "crock" they provided me with. If there is already problems with the new phone I have received approximately two months ago, what will happen for the rest of my contract period.
If this is the way you treat your customers, that will be the last contract my family and me will ever sign with Cell C. According to it is unfair to expect that I should pay for a phone which is broken before the contract even started.
I look forward to your response hereto.
Kind regards

A fraudulant contract for 2 iphone 6 was taken out in my name in 2015. I was contacted by a debt collecting company that pressured me into paying an amounty of R5700, stating that if I did not pay I would be black listed. I had recently been unemployed and had thought that this was due to previous bounced debit orders on my cell c account. However, I subsequently discovered that it was not for my account. I went to the police station and signed a sworn affidavit and was advised that it had been handed over to the Cell C fraud department. I was told that they would keep me informed but I never heard from them again! I have on many occasions tried to follow up with Cell C myself to determine the state of the investigation and the funds owed to me by Cell C, but to no avail! It is impossible to speak to anybody in that department. Now, a few days ago (today is 8 Nov 2017) I received an SMS from another debt collecting company to say that I have been handed over for the balance of R36, 000. I have spent the past few days trying to speak to someone in Cell C but just keep getting shoved from pillar to post. I am livid! I will never take out another contract with cell c. Their service is disgusting. Quick to take your money but they do not care about their customers at all! ANGRY AND DISAPPOINTED!

I am sitting with a tablet that i took out on contract with cellc for the past month now that i am not using.

Someone from cellc couriers were suppose to fetch the tablet from me last week for assessment but failed in doing so.

Cellc is the worst service provider and they have pathetic staff.

Come end of the month they will run to debit my account.

Really pathetic people... Low class really.

Hi. a few weeks ago i lost my phone, i had been hijacked and two days later i called Cell C to do a sim swap so i can get my number back. in doing so they asked me questions and they told me i had failed to answer their questions and i did call them back again and they told me i had failed, they told me i must go to my nearest cell c store with all my documentation and affidavit from the police and i did all of that but still they failed to give me my number back. i am verry hurt and dissapointed at cell c for treating me the way they did . i hope you can do something to help thank you.

Hi im very dissapointed wid this service I have been dealing wid cellc for over 4 years and unfortunately this month I have had problems with payment but I did phone customer care and make arrangements with payment at the end of the month and im well aware that if payment is not made my line will be disconnected. However I have phoned cellc reggarding that and they have promised that my lines wont be supenend and then the next day my service gets cut off and I did call cellc again and the consaltant was very rude to me and didnt take understanding to me so I hanged up the phone. So I asked my wife to call cellc and speak to them when she did they didn't want to let any information to her cause the contacts are on my name so she did ask to speak to the manager and the manager was at no help either her name is ntombenhle she didnt try to help at all why is it called customer service if you guys cant help you'll customers im very dissapointed with this service cause at the end of this month I need to pay full for a service that I didnt use the whole month. I need my line to be open

[protected] ESCALATION [Incident: [protected]]

I have sent numerous request and countless calls for my banking details for the standard bank account to be removed.

Telephonically I was told you need an email please go and check the amount of emails I sent to cell c

This is the worse service I have ever experienced

All my lines are been cancelled now and i request that a final bill be sent for me to settle however the standard bank account was debited again for : -

R1126.40
R57
R117

No one at cell c can provide me with a reason for the debits nor can they show me what is owed. This is basically fraud and stealing from customers.

Cell c workers are not trained to ever understand simple English nor can they provide a response to the amount been deducted

I keep reversing my debits and Cell c is liable for the bank charges on the standard bank account as I have requested the details be removed what Cell c is now doing is fraudulently debiting an account.

Cell c will never be recommended as this is the worst cellular service provider ever

REMOVE THE STANDARD BANK DETAILS. THE DEBIT DONE WILL BE REVERSED. SEND ME A FINAL BILL THAT WILL BE SETTLE AND THEN I WILL NEVER DEAL WITH CELL C AND THERE INCOMPETENT STAFF. INCLUDE EVERY CENT OWED AS I WANT NOTHING TO DO WITH CELL C EVER AGAIN

After 3 months of email I have received no answer from Cell C.
To keep it short... Cell C notified me of a 2 year contract I had just taken out.. Which I did not. Cell C made a mistake and basically said I need to sort it out with the store. Why must I go to store?

After numerous other mails I have had no response in 2 weeks.

I have asked them to resend me contracts that I have signed to me but again no response.

I have send over 20 email and they have only responded to me twice.

I will rather cancel my contract and move over to prepaid then deal with incompetence like this. We all have work and its so time consuming dealing with these type of issues.

I have been a loyal Cell C client and have converted plenty of friend and family to Cell C... but this is the most ridiculous interactions (or lack thereof) I have ever experience.

On auto reply emails, Cell C notify the clients that a response will be giving between 24 to 48 hours. That is not the case... its more like weeks.
my phone number is [protected] : reference [protected]

I contacted the Cell C Retention Department in order to cancel my Cell C contract, as I was not happy with my signal strength and the offer that the Cell C store in Alberton City was offering me for an upgrade. (Which was almost R1000 for a very basic package for an iPhone 7.)

I spoke to Thabo at the call centre, who convinced me that he will be able to get a better price than what the very promising competition is offering me. I explained to Thabo that I am heading overseas at the end of November and that I wanted to sort out this issue before then. (Hence the prescribed 30 day cancellation period.)

After several failed attempts to get hold of Thabo, whom promised to phone me back with a deal, I managed to get hold of him. He notified me that he was able to give me a very suitable package on Top-Up, as I am not interested in an Open Line. We then proceeded in the Deal Match and completed the Terms and Conditions. He notified me that my device was set to be delivered to me via courier.

I contacted the Cell C Deliveries Department on 30 November 2017, in order to hear if they have an estimated time of delivery, so that I can arrange to be at home at that time. The agent notified me that no Upgrade nor Deal Match had been logged onto my account. This was surprising.

After contacting Thabo again, he notified me that the Deal Match was not approved by his Supervisor, Elon Govendor, due to the fact that it was on Top-Up. This was the first that I heard of this.

This is VERY upsetting to me, as I (who has been a Cell C customer for over 10 years, ) had to spend literally hours on the phone trying to sort out this contract.

My argument: Thabo and I completed the Terms and Conditions, which I accepted. I also gave authorization for the amount to be debited from my account monthly. By law, we completed a contract which seals this deal. This emphasizes that Cell C is not in the position to decline my Deal Match, as the agreement to it was already done. If this Deal Match is not acceptable, it should not have been offered in the first place.

Therefor I would like assistance with this contract and would expect my new device to reach me as soon as possible. Furthermore, I would like to request an thorough investigation into mr. Elon Govendor's department, as all is not well there, with terrible service, poor customer relations and broken communication.

I was promised that Elon Govendor would contact me - I am expecting this call.

I hope to hear from you soon.

Regards

JL Peacock

My contract with Cell C ended in May this year 2017, I told them I wanted to cancel it, after a while trying to cancel my contract I was offered a monthly contract by them which I declined, however the agent subscribed me to this contact. I realized after 2 months that Cell C has been debiting my bank account. I have been contacting them to cancel this contract and every time I am told that they are waiting for telephone recordings, its been more than a month now and they are still debiting my account. I don't know what else to do or who I should contact.

I have been trying since early September to cancel my account. Upon further investigation as to why it didn't cancel on 22 October as was suggested by the operator, I was told that it had not been cancelled, but instead extended to October 2018. On 27 October at 9 in the morning I insisted again that it be cancelled immediately, and I was promised it would take 30mins. Now, a day later...guess what? So...I phone again on 28 October. And surprise..can't help me today, I have to try again on 30 October. I think this is getting ridiculous.