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Careem Networks / careem tezz

Lahore, PK

Hello,

Being a very frequent user of Careem, I'm typing this complaint that I have regarding my last booking of Careem Tezz. I booked it around 1 'O clock. And that auto guy was exactly 13 minutes away. But the captain wasn't moving from his point. I messaged and then called him but he wasn't even picking it up. No response from his side. After that finally when he picked up my call, he bombarded me with excuses of being too far away PLUS he eas complaining about the rushy area he was at that moment in. So he refused to come. Finally I had to cancel my ride in order to request a new one. Due to that sick careem captain, my account got a negative credit of 50 rupees which is absolutely NOT my fault! I'm a daily user of Careem, so i request the authority to discard these charges as it was totally the fault of that captain.
Captain details are as under:
_Muhammad Abbas
_Green Auto Rickshaw
_LEU-4862

Thanks
Regards: Neesa Butt

Careem Networks

Ne
Nov 24, 2017

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