Captain D's

Went to the new store in Mcdonough, Ga hwy 81.purchased your feast pack on 6/10/17 at 16:42 the food was terrible fish had no taste, fries were not done, hush puppies to big and raw on the inside to be honest to me the employees were to busy talking and people waiting on food for it to be a new store and the price I paid I expected better. My name is Debra Higgs. 1655 South Ola Road. Locust Grove, Ga 30248. I spent $28.88. Thanks

I have worked at Captian D's In Russellville Kentucky. And I quit because the people there are so disrespectful and don't care about the job that is assigned. The Resturant itself is a complete disaster and is very unorginazed. Very unpleasant environment. Would never go there again. The Food is good. But the way people treat you is so disrespect and ridiculous. They need to have district manager or owner to come in there and fix these problems.

I go to GarnersFerry road Captain D's in Columbia SC. I went tonight to get Salmon. I have been going to get Salmon for the pass 4 weeks. Every time I go there I'm told the broiler is down. I have gone there on different days and times. How long should a broiler be down.The employees seem like they just there for a check. They.are slow. I'm tired of the same lie. I will find someplace else to get my salmon. I WILL NEVER GO BACK TO CAPTAIN D.

I'm sending this on behalf of someone else. This so wrong in so many ways. I feel really bad for this couple, and as far as I know there is no sign that says you can't be seated while waiting on food.

Duke and I (Betty House) eat at Captain Ds every Wed and Sunday he always gets a seat while I order due to standing in line from a former back surgery, today however I had ordered he had a booth they made him get up and gave it to someone else he moved to another booth got his catsup fork and ect waiting for me to sit down they made him move again said the table was for someone else so needless to say he was so embarrassed he told me to get my money back and I did and we left, this was so humiliating to him being s Vietnam Veteran and standing in line for three years, there was no sign saying seat reserved for first come first served we have been eating here for two years. Was we wrong or impolite to leave ?

I eat at this restaurant often and the food is good but the customer service is very poor. I have spoken to becky the manager on several occasions about this issue and i think that she has no control over her employees. Dining in or drive- thru is the same rude, disrespectfull, unprofessional attitudes. Today 6/2/17 at 4:30. I went through drive-thru. As i was making my order i could hear a lot of chaos in the background and was put on hold twice. Once i finally pulled around to the window to pay i received quite a few stares and giggles from employees and jasmine my drive-thru server. I asked for condiments and she sucked her teeth and blowed like i was getting on her nerve. This is the same attitudes i see when dining in and as i have made this known to other friends and family, i found out they have experienced the same or similar. Please do something.

I took my daughter to eat lunch at Captain D's on Sklyand Blvd last weekend. I was very disappointed to say the least. We were dining in and they brought us our food to our table in boxes, bagged up...
My table did not have any napkins and and it was not clean. They ran out of lemons in the condiments area. The food was decent but I would've eaten all of it if I wasn't eating out of a box and without napkins and lemons.

On May 1st, we purchased a seafood feast from the Five Points West location. There was what appeared to me to be a fried roach hanging over the edge of a crab shell! Upon returning to the restaurant, and asking to speak to the manager her response was "don't you know that crabs have eyes?" I know that fish have eyes too! But I don't eat eyes or bugs of any kind! Nasty and rude!

So today around 12:24pm in Athens, ga I went to your location located on Atlanta hwy to order my lunch, I ordered and left and when I got home I noticed there is hair fried onto my battered fish. I'm trying not to take further action because I could have gotten sick. I go here every other day to eat lunch because I go to school in the plaza so I am a regular customer. I have never had anything like this to happen since I been eating there

The staff working on Tuesday May [protected]@ 4pm, location 1095 Ralph David Albernathy Atlanta Ga are disrespectful and rude. They have you just sitting at the intercom. I went in, no name tags and the one of managers was straight rude at the window as well. She very young, and has No customer service. I will continue to send in and report until this Captain D's change.

05/01/2017 in Montgomery, Al. Atlanta Hwy. I purchase two (2) 2 piece southern style fish w/ 2 sides Rice (very old) Corn (to old to eat) and let me tell you it were the worth old fish i ever ate from this place. The S. style fish were very dark brown, This fish were not Southern Style fish i use to eat at C. D's. It seen the oil they cook this were very old or this fish is no good for human consumption. I will contact some one from this franchise for a refund, This is a shame how this place serve and sell this type of foods. From this day i will make sure all my foods from this is fresh and if not so long from a good customer who eat and use to enjoy with family.

The last couple times we have been to Captain D's where we live, It has been really nasty. My husband and I went there last night and it was the most disgusting place we have ever seen. We ordered our food and went and sat down and we could find one table that was clean, the walls are falling apart, you can see the sheet rock because they have wall paper stapled over it. We will not be back The service was not that great it is a bunch of young people who do not care. This location is in Knoxville Tennessee on Maynardville Highway

I went to restaurant on lunch break ordered 4.99 southern fish plate with extra hush puppies when I got to window she gave me total of 5.49 charge me then realized so she wanted card back to charge 5.87 for 2 extra puppies so I said no I don't want you to charge my card again it was only like 70 cents she coulda gave me them hush puppies her mistake but she was like you want me to take the 2 extra out since you don't want to pay but I wanted to pay you messed up so I was like yea just take them off so it'll be what you charge me cause you saying it might be-2 hours before my money back and that's will be a 10 dollar lunch instead of 5 so I guess they got upset cause when I did get order my plate was sloppy and fish was broke up in peices it was suppose to be a whole peice I went the day before and enjoyed it so I went back when I went in the manager acted like she was so surprise she can't believe my fish broke up like that but you back there fixing plates you did that I didn't fall for it for a minute you made my plate ugly and broke my fish up to be spiteful cause y'all got mad cause I didn't want my card ran again when the decent thing to do is not ask the customer for they card back! It's give them lil60 cents and give me the hush puppies it was your your mistake but no! I went there 2 days in a row will never go back cause they thought I wasn't going to look in my plate till I was too far but something said check your food cause she already got it wrong. I work with the plubic and I know you make mistakes but don't break nobody fish up and throw they plate toghether cause they didn't want to get double charged I never would treat my customers that way

Went for lunch earlier this week April 24th to Captain D's at 6400 Charlotte Ave, Nashville 37209.
Saw the 4.99 Shrimp and Fish combo. When I received my order, the butterfly shrimp was about the size of my thumb and my plastic fork was bigger than the fish! Not to say it was all overcooked and brown and the tasted like it had been laying around and put in the microwave to warm it up!
Too bad the food you purchase and expect does not look like what is advertised. See pictures.

Would like my money back cause I am not going back!

Good morning. I first want to say that my wife and I love Captain D's. When we are in southern Indiana or any where in the south we look for our first fixing. We drove out to Cincinnati to attend the Cubs and Reds game. After the game we went to the Captain D's that is in the Xavier campus area. We ordered our regular meals as we always get. But I have to give a negative. I always get the Mac and cheese and Okra for sides. The Mac was cold. And the Okra tasted like it was retried. Not even like we always get. The hush puppies and fish was the same way. My wife went to the counter to let the employee know and she was given negative reactions. My wife over heard the girl telling the other employee that we were just complaining. Thats when my wife came to our booth and said lets just go. $21 dollars and some change gone. But the worse was we couldn't have what we always look forward to. We will continue to dine at Captain D's. Just not at that location. That made just a long ride home. Longer. Have a great week. Thank you.

We were up to order and right off we noticed two different customers were missing food from their orders. As we placed our order there were several different sides unavailable so we settled for whatever was available at the time. At the condiment table there was no ketchup available and for the other condiments no containers were available. The sweet tea was out. The food was good but customer service could use an overhaul.

We ordered our fish dinners for a family of six. When we didn't get what we were expecting, we asked if we could switch it out for what we wanted which was battered fish. We were told that wasn't what we ordered and that it couldn't be switched out without refunding and re-ringing up the order. That would have been fine. We had to have a huge ordeal with what should have been a simple replacement with what we thought we were getting. I have my receipt. With the date and time that we came.

I went to Captain D's on camp bowie and las vegas trail in fort worth tx office 0045 and ordered the special meal with the piece of fish and Cajun shrimp and Order broccoli and extra Hush Puppies. as I eat my third bite of my broccoli I noticed a discoloration from it being old and right next to the discoloration there's a maggot. I instantly felt sick to my stomach and began to puke. I had already eaten about 3 peices of broccoli.

Store #354875 should have been close last night this store had nothing only side available was fries and macaroni no bread sticks only hush puppies no tartar sauce no ketup no napkins. Plus every worker seem to be high they was very slow to comprehend anything. I order the family pack I had coupon also got another fish pack my total was 32.78. if I could have​went somewhere else I would but was press for time ticket order #0509 at store 354875

Purchased a, 3 piece fish meal tonight. Paid 8.91 for 3 piece fish, baked potato and corn. This fish is inedible. Aside from the greasy bad smell, its unappealing. It taste sooo greasy and it's dripping. Very very greasy taste. Making me nauseous from the smell n taste. First time i have ever gotten a, bad meal from here. Too disappointed in it. Need a refund at least..i can not eat this!

3/29/17
As I walked into the restaurant, it took 5 minutes for someone to help me because a young lady was on her phone and they were "slow". I understand its an hour before closing but a customer is a customer. They were rude the entire time and when I received my food it was cold and the fish strips were so small that there would be no filling up. They looked like crumbs. I already received so much attitude from 2 different employees that I didn't bother requesting any type of resolution. They had no personality and they seemed like they didn't want to work there slouched over the counter. I haven't been to a captain d's in years and was so excited. I was so disappointed.