[Resolved] Captain D's — employee training
I went to your restaurant for the first time ever this evening the one in Smyrna Tennessee on Lowry Boulevard. The gentleman that took my order was on his first night so I understand he had little knowledge of the menu but there was a manager there young female I asked her what came in the sampler platter that was on the Marquee on the sign by the road and she said honestly I don't know I said okay I ordered it anyway with the assurance that came with chicken fish and shrimp per the young woman that was back in the kitchen cooking... the manager asked if I wanted I believe she said the deluxe sampler or the regular one I asked her what the difference was she said I have no idea... keep in mind this is the first time I've ever been to your restaurant so I had no idea either... I also ordered oysters I asked the manager what the size difference was in the large and the small order... she replied I have no idea they come in the same size box... I ordered the large one.. I also ordered a large fish sandwich a box of clams and two pieces of pecan pie... the young man bagged up My to-go order and I had to tell him he forgot the pie upon which time he started opening all the containers in the to-go order telling me the pies were in there ... they were not... and I got the food all the way home and there were no shrimp in the sampler platter so I called for 2 hours before someone answer the phone upon which time the same girl the manager gave me a very hard time about the fact that only three shrimp came in the sampler platter and how many did I get and I told her several times there were none that's why I've been trying to call you she got an attitude with me and told me to come and get my three shrimp anytime I've been in customer service for over 14 years this was a horrible experience the staff had no knowledge of what came with any of the platters they were rude they were unprofessional and I would like to be reimbursed for that whole meal I have my receipt my email is Rachel.[protected]@gmail.com I expect to hear from someone very soon about this and you guys can keep the three shrimp okay
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Captain D's Customer Care's Response, Dec 07, 2018
Hello, Thank you for contacting Captain D's. Your complaint has been submitted and someone from our management team will reach out to you.
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