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Captain D's / cheating shysters

1 United States Review updated:

I made the mistake of joining The Captain D's "D's Club." I received a coupon for "Free Fish and Fries, with a free side of my choice, and two hush puppies." I went to redeem my coupon, and was told that Fish and Fries does not come with Fries. Another member of my party chose to have a baked potato as his choice of a 'free side.' He was charged .29 cents for it!

Captain D's is a bunch of lying, cheating shysters.

I deserve free french fries, a refund of .29 cents, and an additional free side item.

Ma
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Comments

  • Ca
      21st of Apr, 2011

    Thanks for your feedback! Sounds like there's been a bit of confusion and we apologize for the inconvenience. The Free Fish & Fries you get when joining the D's Club comes with 2 pieces of fish, hush puppies and one side which is fries, OR you can choose a different side instead of the fries, but ultimately it's one side you get for free. Also, some of our non-standard/premium sides may have an extra charge like the Baked Potato. This is noted in the email and the coupon but we'll see if there's a way to make that description clearer or more prominent! Please visit us at http://www.captainds.com/files/talktous.aspx so we can get more information from you and be able to contact you personally. -Captain D's

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