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Canadian Tire / service department

1 reddeer alberta canada, Canada Review updated:

I went into Canadian tire service dept at 67 street in reddeer ab arund 2 o clock just to see about a oil change for my vehical warranty and stood in line for at least 20+ min and the dark hair girl at the front counter served two people that were standing behind me and didn't acknowledge me then I said that's pretty rude because I was in line for that long and she still didn't give me the time of day this seems to be a common problem for that store, and I spend a lot of money there and don't need to be treated like that as I am also a Canadian tire mc holder for a long time
my email is klingerr@telus.net my name is Richard klinger 6229 galbrath street red deer alberta Canada I think that these people need to be trained a little better because im in customer service my self and don't treat people like that in anyway and this isn't the first time ive had problems at that store

Rk
Nov 1, 2018
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  • Un
      10th of Nov, 2018
    0 Votes

    On Nov 10 2018 I went into the Canadian Tire Store at 8am to have winter tires put on my car. I was told no problem that it would be about 3 hours maybe 2.5 hours so I said that's fine. I stayed at the store waiting and looking around for the 3 hours. I went back to service to see if my car was done and they said not yet and I asked how much longer. I was then told another 2.5 hours and I said I was the second one here this morning and thought it was first come first served and that you told me 3 hours the most. The person said he was off on the time frame. I said I have a appointment in Toronto for 1:30 and there was nothing he could do so I left it there. I took a cab home 11.50 and then I called around 2:30 to see if it was done and they said it was just going in. At 3:15 I went out and it was done. I was NOT happy with the service as they could have told me up front on how long instead of saying 3 hours when it became almost 8 hours later. There is NO way this person could miss calculate on how long it would take by 5 hours off. I had to cancel my appointment in Toronto and when I paid not even a apology NOR a discount for this inconvenience which was uncalled for. Not only am I out 23 dollars for cab fair but will NEVER go back to Canadian Tire again for service. I have been a loyal customer for many many years and to go through this is UNCALLED for. There fore I am cancelling my credit card and Canadian Tire has lost a Very Good Customer.

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