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For over 20 years, I have subscribed to Cablevision cable TV service on Long Island. Since I am not a huge TV nut, I have only Family/Basic cable which gets all the broadcast networks and a decent variety of cable stations. I have no use for any of the premium packages and many of the channels that come with my basic subscription, I never watch. All of my TVs are older and not HD compatable. I was very happy with my set up and not interested in any of the promotions and decline all mailings and marketing calls from Cablevision to upgrade to another package.
So imagine my anger when I received a letter the other day stating that 10 of the channels that I do enjoy watching will no longer be available under my basic plan without renting digital converter boxes for each of my TV's for a monthly fee (plus remotes which will have separate monthly fee) AND I must purchase the IO Navigation package to the tune of $10.95 a month...just to be able to view these 10 stations that I have received for years. Additionally, my old, non-HD TVs probably render most of the fancy features with the IO Navigation package that I must buy, unusable.
Of course, if I do not rent the boxes or upgrade to the Navigation package, I suspect I will not receive a credit for the 10 less stations on my current package.
I feel that Cablevision is forcing people who have refused in the past to upgrade, to purchase equipment and services they do not want by moving channels from basic cable to a format that is not viewable without an upgrade. In addition, those of us who do not choose this forced upgrade are effectively then getting 10 less channels for the same monthly fee.
This is another example of corporate bullies pushing the little guy around and forcing unwanted services down our throats. I am currently looking into DISH and Verizon TV services.
The complaint has been investigated and resolved to the customer’s satisfaction.
Had many issues 2 weeks ago! Missing channels(off and on for over 3 months) told a repair man would be n/c, then charged $80 and much more problems! On 9/10 spoke to numerous people about problems(waste of time)(also waste of time due to off-shore) after hours on phone I check my American Express and there is a $405 charge that I never gave! They charged my card without speaking to me! I need help and I’ve called 10 times and a waste of time Simply FRUAD! This is paul
Someone has got to do something about this company, it seems there are no regulators involved in this state. I have been subject to abuse from 2008 until present. Every year there are unexplained additional charges been applied to the cost of services. The reception gets worse day by day I have to keep rebooting because some channels seems to just disappear periodically. I am still subscribing because I have no other choice. However, with the current addition to my bill, I have desist with my subscription.
First, I'm in no way defending how Optimum/Cablevision/Altice is handling this change. However, I can explain part of the reason for the reduction of basic cable channels. In order to provide higher bandwidth on the digital side, all cable companies are being forced to reduce their analog cable offerings. I had this happen with Spectrum/Charter years ago. Sooner than you realize, analog cable will be completely gone, and even the "standard" QAM digital cable is being retired for IP based delivery (just like you use streaming to your computer). Again, the business practices on how they move forward cannot be defended, but at the root of the change is a need to retire the old protocols in order to offer more on the newer protocols.
Hello my name is steven lugo here is a picture of mi id plus is shows i was living in 521 12 street apt 4 in the year 2011
And was not were actions were taken with my information
Plus a picture of my social the original not a copy
Please call my cell [protected]
I got my id from 2011 this should be the best prove i was not living in the place were actions were taken with my information plus my social to show that is me plus iam showin the original not a copy to cantact me please call me att [protected]
Pulled the same obvious bait and switch scam and fraud on us. We cut the service and got the NY AG involved.
I did contact Ag. He forwarded complain to optimum and again I heard their bs.