Ordered free trial on 11/30/08. Free sample product mailed on 12/01/08 and received on 12/03/08.
Called several times to cancel, finally reached voice mail on 12/9/08 and left message at 2:07 p.m.
Did not feel comfortable with that, so called back several times on 12/10/08 and reached a rep at 4:50 p.m. After much harassment, I was finally able to convince them that I wished to cancel. Spoke with J. Peterson????
On 12/16/08, my credit card was charged for $78.81, no product was received and I had cancelled on 12/10.
Finally able to reach someone (Gage or Bage???) on 12/29/08. Advised them that my credit card had been charged even though I had cancelled timely. Again, after much harassment, I was told that if I returned the product, I would receive a credit. I told them that I had not received any product, only the trial bottle. She said that I would receive one. Told her again, that I had cancelled and did not want the product, not to send me anything - just credit my account for the erroneous charge. She just kept repeating that I had to return the product (the 2nd bottle, which I never received) in order to get a credit.
By then, I was so frustated I did not know what to do. How can I send back something I have never received and how can they charge me after I have cancelled??
I then went to the website and clicked on the "contact us" to send them a message. Following is the message I received from them: (their exact spelling)
Please be adviced that your data could'nt be pulled up be very limmited information. Please provide you Order number, and the last 4 digits of your credit card. Please feel free to contact us if you have any additional question. Sincerely, Marry-SS
I attempted to send a reply, however it came back undeliverable.
Is there anything I can do to get this money back and prevent them from putting any more charges on my credit card?