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Buffalo Wild Wings
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www.buffalowildwings.com
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1.4 491 Reviews

Buffalo Wild Wings Complaints Summary

41 Resolved
440 Unresolved
Our verdict: If considering services from Buffalo Wild Wings with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Buffalo Wild Wings reviews & complaints 491

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Newest Buffalo Wild Wings reviews & complaints

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4:26 pm EDT

Buffalo Wild Wings food

My husband and i went to buffalo wild wings 5/5/2017 in largo fl
we both ordered a tall beer in which was not that cold.

He ordered the pulled bbq sandwich it was small and cold and the ketchup was watery.

I ordered the buffalo chicken wrap with chips and salsa the wrap
was horrible, all the buffalo sauce was at one end of the wrap.

We were very disappointed in this experience, due to the fact it cost us 41.96. It was a very expensive dinner that was horrible.

We would like to be somehow compensated for out expensive experience.

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3:54 am EDT

Buffalo Wild Wings 2 hour wait for food

I dropped my daughter and her friends off at the Chino Hills, Ca location at approximately 11:40pm and they were served their food 2hrs later. I sat in the parking lot waiting and saw people walking out that came in after them. My daughter and her group had their heads laying on the table falling asleep. I feel if this location can't service their customers in a timely manner maybe they should hire a few more employees! Because this is ridiculous! As you can see it's not that crowded

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8:20 am EDT
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Buffalo Wild Wings wings/customer service

I placed an order online as I do very often. As normal, I was given a pick up time and confirmation number. When I get to the restaurant at the time I was given, I am told sorry the food is not done, that it would be 5-10 mins. That time passed I was told another 5-10 mins and offered a drink. I was then told the manager was coming out to speak with me, which he never did. After almost an hour my food comes out and it is lukewarm at best. I asked for new wedges to be made and said I didn't want to wait for new wings to be made as I didn't want to wait another hour for them. As I received my wedges I see the manager appear and I think that he is going to come see me to discuss my issues, but turns out there was another customer complaining as well. The service was horrible and the food I waited almost an hour for was cold. BW3 may lose a loyal customer after this experience.

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6:07 am EDT

Buffalo Wild Wings terrible customer service

Did today make you feel like a big boy dan salisbury manager at the cheyenne wy location! You are no kind of man being hostile, intimidating, yelling and following an exiting female customer out of the building to her car! Dan was out of control and I did not feel safe! You are not mentally stable! Your security footage will prove that... You unstable stalker! Cheyenne wy location manager dan salisbury is a hostile little man that called himself trying to confront a woman, instead of listening to a paying customer that comes in every week for years, even despite the specific 3 incidents I had the bad service. The manager dan salisbury kept telling me he didnt believe there was a problem every time I come in and to avoid more incidents my orders will be reviewed with me at the time of pickup. I said that was fine but it hasnt been everytime only 3 times ive had extreme bad service. Instead of calling customers liars for their bad service he should spend some time in the store... He got closer in my face and said let me tell you something, I told him I dont know who he thinks he is but I didnt have to listen to him. I turned away. He steps close again saying listen to me, I say you cant tell me what the ### to do I don't have to listen to you and side step him and continue to leave. He follows me out saying listen to me, listen to me listen to me and I started yelling nooooo iiiii donnttt have to listen to you! I'm outside the bldg and half way to my car and he is still following me yelling listen to me listen to me, so I yell back to him over and over "stop following me" but he didnt stop. He follows more and he yells since you dont want to listen to me and you cussed at me you are no longer welcomed to my location! I'm at my car and turn around and yell what I didnt cuss you I said you can't tell me what the ### to do. He said I still used abusive language to mngt & i'm not welcomed there. I yelled at him who gives a damn he doesnt care about customer service and the staff reflects that. Dan is unprofessional and unhinged! I did not feel safe. He is embarrassing the corporate brand with shameful conduct!#!

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9:21 am EDT

Buffalo Wild Wings service and food

On 04/22/2017, I went the buffalo wild wing in Arundel Mills Mall, MD. When we got to to the establishment we order our food at 11:00 and we received our food st 11:50. Once we received our food we noticed that the wings were missing lemon pepper( wings were only fried with no seasoning) and the buffalo seasoning just had seasoning on top. My friend had order a chicken sandwich and she started eating it but realized it had a weird taste to it. The sandwich was undercook. We told the waiter and she contacted the manager. The manager came to the table very rude and seemed as if she really didn't care and just removed the food and said that my friend had to pay for the sandwich. At this point we were very disappointed not just on the food but the service as well. We waited on the bill. Which the manager didn't have the nerve to take and the waiter who attended us didn't either. A other lady brought the bill. We ended up going to McDonald's. I'm very disappointed in there service because I have work in retail before and have been a manager in restaurant. The way she handle things was not appropriate; she didn't even ask if they can do the wings again. Which she had to. I do know as a manager you also have leave a good empression for the customer to come back. We are not seeking for anything free or nothing like that. We just don't want other customers getting the same experience. After all this I realized they have awful reviews on yelp.

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12:27 pm EDT

Buffalo Wild Wings service

My husband and i was at the bww in Belleville Il. At approximately noon in April 19, 2017 the service was the worst. The music was overwhelmingly loud. The service staff was clapping and singing or trying at least. I asked the server about the southwest chips. He didn't have a clue what i was talking about but told me i could get them even though they were not on the menu. I had to tell him how to make them. When the manager heard me complain about the music and the singing yelling wait staff they got even louder. They began to drop large bus tubs being even louder yet. I was so nervous i got sick and couldn't eat. When we was leaving no one not even the manager would speak to us.

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9:15 pm EDT
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Buffalo Wild Wings music too loud

My date and I ate dinner April 16, 2017 ( Easter Sunday) at the Clovis NM location. Notice that the music was loud as we entered. When the waitress took our order she could barely hear, which resulted in our order being wrong. It was very difficult to even have a conversation with my guest and we were in a booth. I asked if the waitress could see about having the music turned down, she said that she'll see what she could do, after about ten minutes nothing had changed and I ask to talk to the manager. the manager said the system was set and that there was nothing he could do about it, and said that's just who they were (Buffalo Wild Wings). I have installed 70 volt sound systems in several restaurants in Clovis, so I know one or more sections can be regulated. The food is the best and I really enjoy the Caribbean Jerk Wings, but I have had to ask that the music be adjusted.

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7:16 pm EDT
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Buffalo Wild Wings about a manager

His name is Wilson and he is one of the worst managers I have ever come across how he got there is beyond me .He does not belong in the customer service field he treats his Co workers with no resecpt and his customers even worse I was hoping to host a corporate party there but after the way I was treated I will go elsewhere I am a regular at your Weston and major Mackenzie stores I will never eat there again And I will tell my friends family and co-workers about my treatment at this location if u ever decide to dismiss Wilson well then I would come again I host parties for Ikea! Too bad

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2:01 am EDT

Buffalo Wild Wings service and food

I always go to bww on Wednesday because it's cheaper for my family. Where 6 plus my son and niece who don't eat because there small. I went this Wednesday and I was treated very nice at the door but once we got a waitress to sit us down and write down our order it went bad from there. She was very rude and gave attitude to me and my family. She looked mad at something but took it out on us. I spend almost $120 that night and to be treated like that was wrong. We waited for our food for 40mins and when we got it, it was cold I tried to tell her but she was very rude and we ate cold food that night. I was very upset so was my family. My family didn't want to make a big deal so we just left fast just took the food home. Very upset. Hope you guys can do better.

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6:00 am EDT

Buffalo Wild Wings service and deliberately being ignored

My name is Charles, and my and I went to the buffalo wild wings, in Orange Park, Jacksonville, Fl! I had a long and successful day at work! So when we were being seated we asked for another booth that was clearly open. They sat us there and when the host told our waitress, I noticed Krystal or Crystal, rolled her eyes! I told my wife and she thought I was overreacting, so I said maybe so! We ordered our drinks, I have never been carded, she carded me so I took it as a compliment! However we had six couples come in after us, it wasnt busy at all and yet my wife ordered a snack pak, and I ordered a burger, yet we sat there for an hour and she walked past us over six times helping other people! When I saw four of the other couple that came in after us leave, and she served two of them, I asked for the manager! When the manager came out, she told us that she informed her that she forgot to put our order in! I think this was done because she didnt want to wait on us, she rolled her eyes, she carded me with attitude, and then she deliberately told us that it may take long! She walked past us six times and never remembered! When the manager went to the back, she was standing by another waitress saying they are bitvhing because I forgot their order! Sad part is I always go there and I always tip my waitress 25 or above! To be treated like this and left sitting there is disrespectful and her lack of remorse is disgusting! My number is [protected]! In case you wanna know We went there 04/14/17 @809 and we took our food to go after sitting in at 959pm

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11:51 pm EDT
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Buffalo Wild Wings food & service

4-12-17 Met with my family party of 10 (8 adults, 2 children)
Never had a bad experience until today. Talked to the manager and
I guess the waitress that had our table had a break down & disappeared.. They did not handle this well at all.. other waitresses were trying to help us but kept saying we weren't in there section so they had to help their customers.. Asked for one fork about 5 times .. drinks were missing .. waited an hour for food people after us were getting served before us .. My mom and grandma didn't get what they had ordered only noticed when my sister asked if they wanted more of hers they said ours weren't spicy like yours..My sister said they were the same
And then we noticed my mom and grandmas didn't have sauce on them but said medium on the sticker .. when we told this
To the waitress(who wasn't "ours") she said But they ate them
In a rude voice .. my sister said well they didn't know what they were trying since it was their first
Time trying this.. .. OVERALL horrible experience... when someone from my job doesn't come in the ones who do split up the responsibility and we handle it .. These people didn't ..

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8:18 pm EDT

Buffalo Wild Wings money and birthday card.

On Thursday 30th March 2017, at 6:30pm my friends and I went to celebrate a birthday dinner at Buffalo wild wings, at 5143, Wellington road, Gate way center, Gainesville VA [protected].
I got home at 10:15pm to check my birthday gifts presented to me, I realized that my birthday card and $80 was was left on the table. So I quickly called them to keep it for me. But to my surprise, they didn't find the items.

I went there the next day, I was asked to go and they would give me a call but up to date, I didn't hear from them.

Thanks
Millicent Doku.

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3:44 am EDT

Buffalo Wild Wings manager named brian

Went to the BWW in San Bernardino off hospitality when I got there the doors were closed it's 1:20am the sign in front of me obviously says they close at 2am so I call & they tell me they did last call at 1:20 so how is it I called before I got there the girl employee told me they did last call at 1:30 but I get there & there closed so I ask to speak to a manager & he proceeds to tell me the same thing all while I'm standing in front of this locked door so when I ask for his name he doesn't want to give me his last name he tells me he's the only Brian there & when I ask for the employee who told me they did last call at 130 for her name he doesn't want to give up her name so I will never go there again very bad customer service from someone who's supposed
To be a MANAGER BOTTOM LINE DONT GO TO THE BWW IN SAN BERNARDINO! WORST CUSTOMER SERVICE EVER !

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10:01 am EDT
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Buffalo Wild Wings manager michael heinz acting very unprofessional

On April 4, 2017 around 6:10 p.m my family and I (party of 5-2 adults and 3 kids) went to to dine at the BWW in Live Oak, TX. Upon being seated we noticed that the music was WAY louder than usual for a Tuesday at 6 p.m. to the point where we couldn't hear eachother speak from across our table. I asked for a manager who I kust add was the lost rudest unprofessional person I have ever dealt with to see if he could turn it down a bit. He said no that it was a sportbar and people paid for that music and it was at the Corporate level all the while yelling at me I even told him "Look you are ecen yelling so I can hear you" he snapped at me and said "This is the way I talk to everybody" and I told him I didn't appreciate his tone and asked for Corporate's phone number and he said you'll get it on your receipt when you are ready to pay and that it was fine with him if I gave his name and snarkly walked away. I later find out that is friends were the ones playing the music and had asked him to turn it up because our server told us multiple people had complained before us. Well adding insult to injury we never got our order of food. We ended up leaving hungry and disappointed at the service we had just recieved and drove to your location on 281 and 1604 in San Antonio. And from the we walked in to leaving the greeters, our server Erica and the manager on duty made sure that we were taken care of well and even apologized for how we were treated at the other location. I hope you all take this incident seriously as that is very bad for business to have MANAGERS conduct themselves like Michael Heinz did.

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NettyP
, US
Oct 07, 2017 1:16 am EDT

Michael Heinz (married man) also has inappropriate relations with his employees.

J
J
JoshuaAM2015
, US
Oct 07, 2017 12:23 pm EDT
Replying to comment of NettyP

Wow...he is a real man lmao NOT!

N
N
Noq
, US
Apr 12, 2018 11:27 am EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of NettyP

What type of inappropriate relations? NettyP?

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11:55 pm EDT
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Buffalo Wild Wings customer service

Went to this location with my family, and my husband and I ordered 2 small traditional wings. The wings were so soaked in sauce to were we couldn't even enjoy the quality of the food. We then ask the server if the wings could be replaced but, with light sauce. We then had to wait another 15-20 minutes before I food was brought out. By then, my husband and I had lost our appetite, our children had already eaten and enjoyed their food without us. I then ask for the manager in reasoning to see if he could compensate us for our convenience. He then said at that point of time "I see there's going to be a problem here" and walked off. I was so embarrassed, because I am African American and the way he exclaimed it was not of my character and it was definitely an insult to myself and my family. The waiter then came to apologize to us by saying that he was sorry for the mishap.

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4:16 pm EDT

Buffalo Wild Wings service

I was in Buffalo Wild Wings around 1:30pm and my server was great but I tried to stop and talk to I'm assuming one of the managers didn't actually like one name tag said Tiffany she rolled her eyes and walked off to back probably not going to be back. I was just going to tell her that her staff done a great job but she made it known that she was not interested.

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11:54 pm EDT
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Buffalo Wild Wings manager treatment towards customers

On March 21, 2017 I visited the Buffalo Wild Wings in Moreno Valley. I placed the phone order at 6:13pm and didn't get my food until 7:36pm. After asking to speak to a manager in regards to the wait and because the food was cold, the manager by the name of Connie assisted me. She not only cursed at me in front of other customers but yelled at me in front of my 5 year old daughter and told me to "F****ing get out and never to come back again, " as she was pushing the food on me. She stated that if I contacted the manager by the name of Mike and told him how she treated me, he would laugh at me and not take me serious, because she would make sure that he wouldn't believe me. There was tons of workers and many customers that can attest as to how she treated me. Or if the footage can be reviewed, it would be of a lot of help. After paying $40, that was not the treatment I deserved or anybody else deserves. She did not handle to situation appropriately, and doesn't seem to be customer service orientated. It was horrible being treated such way by such a big corporation like Buffalo Wild Wings. Please contact me at [protected]. Thank you, Maribel Amezola

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4:09 pm EDT

Buffalo Wild Wings waitress shelly

Very nasty disposition at the beginning of service then when food was served she reached over and stuck her hand in my food and replied why are you all giving me such a hard dan time ### yall and this mf ### manager had to come over to table then other waitress crowded around she'll as she began to talk about us and stood in corner manager had to go over and break up the little crowd as Shelly stood back rolling eyes and staring at us saying thing about us

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10:07 am EDT
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Buffalo Wild Wings boneless wings

On 3/16/2017
My wife and I, went to your Middletown Ky. store. We were having boneless wings and beer. I realize that the bartenders shift was changing so you can expect a little turmoil between shifts, but that is not my complaint. The bar help was very busy due to the NCAA games on the TV and the crowds were large. Our boneless wings were so hard and had a stale refrigerator taste (they were just nasty), We did not complain to the new bartender as he was absolutely swamped. I would not think that this is normal food product but I felt it was worth mentioning to help correct a problem.

Thanks for your time
M.Douglas Broughton
[protected]

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10:04 am EDT

Buffalo Wild Wings lack of product, service, unprofessional!! 136 old rte 66 st. robert, mo

On 3-18-17, we visited Buffalo Wild Wings in St.Robert, Mo. We drove 45 minutes to restaurant as we were really craving wings. Upon arrival, we were seated at 7:00p.m. We waited for a long time for server, to take drink orders. We then ordered our food, still with no drinks. This was at 7:20 pm, and we waited until 7:35 pm for our drinks. Finally another server brought them, not our server...as night continues, she never came back to table, otherwise once! We asked for refills at 7:50 and still no sign of our food. At 815 p.m. one appetizer was brought to table, when we all 4 had ordered them. We also received our drink refills we previously requested, at this time. We asked several times for manager, being told they were short staffed and very busy. Actually, they were so slow in the restaurant...but busy with to go orders. People were getting up and leaving, as they had been waiting forever. We asked again about our order at 8:45 PM, and asked again for manager, we were told our order would be right up. We were next in line. We watched as they continued to pack to go orders and ship people out the door. When they brought food order out to a table of 4 who had came in at least 40 minutes after we did, we got up and left restaurant. A table of 5, walked out, due to lack of service, product, and complete unprofessional ism of this store in general! We love B Dubs, but will never return to this horrific place. I'll go to Rolla.

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Buffalo Wild Wings Customer Reviews Overview

Buffalo Wild Wings is a popular restaurant chain that specializes in wings, beer, and sports. Our website has received numerous reviews from customers who have visited their locations across the United States. Overall, the majority of reviews are positive, with customers praising the restaurant for its delicious food, great atmosphere, and friendly service.

One of the most commonly mentioned positive points is the quality of the wings. Many customers have raved about the variety of flavors available, as well as the tenderness and juiciness of the meat. The restaurant's sauces and seasonings are also highly praised, with many customers recommending their favorites.

Another positive aspect of Buffalo Wild Wings is its sports-centric atmosphere. Many customers enjoy watching games on the numerous TVs located throughout the restaurant, and the lively atmosphere adds to the overall experience. The restaurant also offers a variety of games and activities, such as trivia and arcade games, which customers appreciate.

In addition to the food and atmosphere, customers have also praised the service at Buffalo Wild Wings. Many reviewers have noted that the staff is friendly and attentive, and that their orders are always accurate and delivered promptly.

Overall, Buffalo Wild Wings is a highly recommended restaurant chain that offers delicious food, a fun atmosphere, and great service. Whether you're a sports fan or just looking for a great meal, this restaurant is definitely worth a visit.

Buffalo Wild Wings In-depth Review

Overall Rating: I would give Buffalo Wild Wings a solid 4 out of 5 stars.

Food Quality: The food at Buffalo Wild Wings is consistently delicious and satisfying. Their wings are always cooked to perfection, with a variety of flavors to choose from. The burgers and sandwiches are also top-notch, with generous portions and great taste.

Menu Variety: Buffalo Wild Wings offers a wide range of options on their menu. From traditional wings to boneless wings, salads, wraps, and more, there is something for everyone. They also have a good selection of vegetarian and gluten-free options.

Pricing: The pricing at Buffalo Wild Wings is reasonable for the quality and portion sizes. While it may not be the cheapest option, you definitely get what you pay for in terms of taste and portion sizes.

Atmosphere: The atmosphere at Buffalo Wild Wings is lively and energetic. It's a great place to watch sports with friends or enjoy a meal with family. The TVs are strategically placed so that you can always catch the game, and the overall vibe is fun and welcoming.

Customer Service: The customer service at Buffalo Wild Wings is generally good. The staff is friendly and attentive, and they make sure that you have everything you need. However, during peak hours, the wait times can be a bit long.

Cleanliness: Buffalo Wild Wings maintains a clean and well-maintained environment. The tables are regularly cleaned, and the restrooms are kept tidy. Overall, it's a comfortable and clean place to dine.

Location: Buffalo Wild Wings has multiple locations, making it convenient to find one near you. The restaurants are usually located in busy areas, making it easy to access.

Online Ordering Experience: Ordering online from Buffalo Wild Wings is a breeze. Their website is user-friendly, and the ordering process is quick and efficient. You can easily customize your order and choose your preferred pickup time.

Delivery Service: Buffalo Wild Wings offers delivery service, which is a convenient option for those who prefer to dine at home. The delivery is usually prompt, and the food arrives hot and fresh.

Takeout Efficiency: If you're in a hurry, Buffalo Wild Wings is a great option for takeout. They have a dedicated area for takeout orders, and the staff works efficiently to ensure that your order is ready on time.

Happy Hour Deals: Buffalo Wild Wings has fantastic happy hour deals. They offer discounted drinks and appetizers during specific hours, making it a great place to unwind after work or catch up with friends.

Sports Viewing Experience: Buffalo Wild Wings is known for its sports viewing experience. With multiple TVs and a lively atmosphere, it's the perfect place to watch your favorite team play. They also have game-day specials and promotions.

Drink Selection: Buffalo Wild Wings has an extensive drink selection. From craft beers to cocktails and non-alcoholic beverages, there is something for everyone. They also have a good variety of non-alcoholic options.

Allergen Information: Buffalo Wild Wings provides allergen information on their menu. They have a separate section for allergen information, making it easy for customers with dietary restrictions to make informed choices.

Dietary Options: Buffalo Wild Wings offers a variety of dietary options. They have vegetarian and gluten-free options clearly marked on their menu, ensuring that everyone can find something to enjoy.

Special Promotions: Buffalo Wild Wings frequently runs special promotions and limited-time offers. These promotions can include discounted meals, free appetizers, or special menu items. It's always worth checking their website or social media for the latest deals.

Loyalty Program: Buffalo Wild Wings has a loyalty program called Blazin' Rewards. Members can earn points for every purchase, which can be redeemed for free food and exclusive offers. It's a great way to earn rewards for being a regular customer.

Social Media Presence: Buffalo Wild Wings has a strong social media presence. They regularly post updates, promotions, and engaging content on platforms like Facebook, Instagram, and Twitter. It's a great way to stay connected and informed.

Accessibility for Individuals with Disabilities: Buffalo Wild Wings is committed to providing accessibility for individuals with disabilities. Their restaurants are wheelchair accessible, and they have staff trained to assist customers with special needs.

Community Involvement: Buffalo Wild Wings actively participates in community involvement initiatives. They often sponsor local sports teams and events, and they support various charitable organizations. It's great to see a restaurant giving back to the community.

Sustainability Practices: While information about Buffalo Wild Wings' sustainability practices is not readily available, they do make efforts to reduce waste by using eco-friendly packaging and implementing recycling programs.

Overall Value for Money: Buffalo Wild Wings offers good value for money. The quality of the food, portion sizes, and overall dining experience make it worth the price.

Recommendations: I would highly recommend trying the traditional wings at Buffalo Wild Wings. They are their specialty and are always delicious. Also, don't miss out on their happy hour deals for great savings on drinks and appetizers.

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Contact Buffalo Wild Wings customer service

Phone numbers

+1 (866) 704-0777 +1 (800) 499-9586 More phone numbers

Website

www.buffalowildwings.com

Most discussed Buffalo Wild Wings complaints

poor customer service
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