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Budget Truck Rental / over-charged and wrongly charged

1 1244 Central Ave.Santa Rosa, CA, United States Review updated:
Contact information:
Phone: 707-527-8004

I rented a van so I could move a mattress, I returned the van 3 hours after picking it up with a full tank of gas. I calculated my expected total at no more than $80 which included a daily rate, insurance, and mileage rate. My bill came to $123 so I believe I was charged a $30 fee unjustly.

Then I got charged a $50 from a Budget office in Denver. I have no idea why this would be charged to me. I called the Santa Rosa office and asked for them to explain the billing. The employee asked if he could call me back and never did. I have since left them a polite message with my situation and no one has responded. I am filing a claim through my card holder.

Jo
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Comments

  • Cj
      25th of Nov, 2008
    0 Votes

    Very vague in your complaint. What extra charges are we talking about?
    Did you call Customer Service to resolve the issue? 1-800-423-4382. They are pretty good at solving issues like yours. Did you make two reservation and did not cancel one?.

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