Bray & Scarff has an annoying policy of not ordering a part until the problem has been officially diagnosed, so every repair takes a minimum of two visits. (This is true even if you offer to bring the specific broken piece into a retail store for confirmation.) For a service call, you are told a day but no time slot. They call between 8-10:00 a.m. that morning informing you of a 4 hour window. So, even if the appointment is not until late in the day, you had to wait until 10:00 a.m. at home to find that out. Other repair people we have worked with give a window of time the night before so you are not held hostage the entire day. The Bray & Scarff policy results in a lot of extra time missed from work. I will not purchase an appliance from them again. We recently purchased a wall oven, dishwasher, cook top and fridge...which have resulted in about 10 days off of work to get them all in working order. Unacceptable.