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Bray & Scarff Appliance & Kitchen Specialists
Bray & Scarff Appliance & Kitchen Specialists Customer Service Phone, Email, Contacts

Bray & Scarff Appliance & Kitchen Specialists
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2.5 50 Reviews

Bray & Scarff Appliance & Kitchen Specialists Complaints Summary

19 Resolved
31 Unresolved
Our verdict: Engaging with Bray & Scarff Appliance & Kitchen Specialists, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Bray & Scarff Appliance & Kitchen Specialists reviews & complaints 50

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J
8:43 am EST
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Bray & Scarff Appliance & Kitchen Specialists service

Bray & Scarff has an annoying policy of not ordering a part until the problem has been officially diagnosed, so every repair takes a minimum of two visits. (This is true even if you offer to bring the specific broken piece into a retail store for confirmation.) For a service call, you are told a day but no time slot. They call between 8-10:00 a.m. that morning informing you of a 4 hour window. So, even if the appointment is not until late in the day, you had to wait until 10:00 a.m. at home to find that out. Other repair people we have worked with give a window of time the night before so you are not held hostage the entire day. The Bray & Scarff policy results in a lot of extra time missed from work. I will not purchase an appliance from them again. We recently purchased a wall oven, dishwasher, cook top and fridge...which have resulted in about 10 days off of work to get them all in working order. Unacceptable.

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6:31 am EDT

Bray & Scarff Appliance & Kitchen Specialists dryer repair

Over the last 4 years we purchase a washing and dryer, and a stove from Bray & Scarf. We also brought Service contracts with each applicance we purchased. Two week ago the dryer stopped working. I, Mr. Roberts called Bray & Scarf and informed them that the dryer was not heating, and that the heating element does not work. The store clerk provided me with the phone number([protected] for their Service department and gave me th eoption of calling them myself or to have him called. I told him that I would call since I was provided with the phone number.

I called and scheduled an appointment four day from the date of my call, was told that th etechnican will be at my home between 9:00 and 11:00 AM, and was told the technician would call me on the day of the scheduled service to let m eknow when he would be here.

I schedule to take the day off to wait for him. I work as an IT Manager in customer service at the National Institutes of Health, and Operating Division of the Department of health of Human Services, so I'm experienced in customer service.On the morning of the date of the scheduled service the technician did call very early and told me he would be at my home between 8:00 and 9:00 AM. To my surprise, he was sitting outside the house around 7:45 AM. He came to the door just before 8:00 AM. He looked at the dryer and afer a few minuets confirmed that it was the heating element that was bad and needed to be replaced. Unfortunately he did not have the heating element with him. He stated that he normally have this part on his truck, but did not at this time. He even went so far sas to say, "I normally keep these on the truck and woul dhave them for awhile before having to use them, and than all of a sudden I get a wave of calls to replace these elements. I reorder a new set and then got another wave of calls and used them upo." He then told me he had to order the part and will schedule an appointment the following week, whic is this current week.

On Tuesday 8/19/2008 someone from Bray & Scarf called my wife on her cellphone and told her that the technician will comeout on Friday 8/22/08 to completed the repairs. My wife specifically told the caller that the technican would have to come in the afternoon and gave them my cell phone number since I would be at work and have a mission critical meeting that I had to attend.

On Friday morning 8/22/08 at 7:45 the same technician called to tell me he would be at my hom ebetween 9:00 and 10:00 AM. I told me that would not work, and that I have to be at a meeting at 9:30 AM. I asked if he could come after 12:00 and that this timeframe was what te person my wife spoke with was told and agreed to. He said he could not and that he schedules his appointments to met his schedule and to not inconvenience other customers an dthat he has two customers he has to visit in th eafrernoon. I told him that I'm being inconvenienced. He told me to call the call. I reminded him that I had already taken off last week and now I would have to reschedule the appointment further adding to the time that I woul dbe inconvenienced. However, my plea fell on deaf ears, and was heard my someone who really did not care about customer service as he should.

I called bray & Scarf and lef message. yes, I was very anger and wanted them to know this and asked to be called back, and left my cell phone number. No one called me. When I arrived at work I called the store, and explained the situation. The lady who answered the phone told me that the technician said that I said he was incompetent. This is a lie. How would I have this, if in fact it it true, when he did not complete the service. I had no way of knowning this. I asked to speak with a manager, was put on hold, and was then told the manager would call me. Thsi was around 8:40. I left my work phon enumber and asked that the mansger calls me back before 8:45 since I have to leave for my mission critical meeting. It'snow 9:30, I hav enot been called back and I now have to leave for my meeting, and will try calling when I return.

Thsi is very poor customer service and needs to be fixed. I hope that after taking th etime to compose such a lenghtly complain, th eappropriate action is taken.

Thanks very much,

Everton

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6:26 am EDT
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Bray & Scarff Appliance & Kitchen Specialists poor customer service

I bought a wall oven (an expensive one) from Bray and Scarff. After a few months of (infrequent) use the electronics went haywire. 3 visits from a service rep failed to solve the problem. I was forced to keep calling B&S Customer Svc to tell them the problem was unsolved. They kept requesting to send the same rep back even after he claims he swapped out everything relevant. I was told 4xs I would get a call from the Mgr. Never happened. The sign in the store says "if we can't fix it, we'll replace it". I'm holding them to that till hell freezes over. Bray & Scarff has very poor customer service. Think twice before trusting them with your business.

Read full review of Bray & Scarff Appliance & Kitchen Specialists and 3 comments
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Micheyl Bartholomew
Fort Belvoir, US
Dec 29, 2011 2:45 pm EST

Bray and Scarff is a scuzzy company! They do not stand behind their products. They are selling products based on fraudulent information. I have a KitchenAid convection oven/microwave combination that is just 2 1/2 years old. In the last 6 months the oven has gone out twice and the microwave has gone out once. I cannot use the self cleaning feature without the oven thermostat giving out completely. Each time the oven goes out, it takes a month to get parts and have the repair done. The last time two service people were out and they smelled so bad we had to air out the house after they left. I bought over $8, 000. of appliances from Bray and Scarff when I remodeled my kitchen. I will never work with this company again. They are dishonest and incompetent. Being a designer I have lots of opportunities to discourage people from dealing with this business.

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the worst
, US
Dec 07, 2010 11:59 am EST

Could not agree more! I also have had terrible experience with Bray and Scarff and will NEVER purchase another appliance from them. The most recent was a high end Kitchen Aid dishwasher that the salesman talked us into. While I had read lots of negative comments on Kitchen Aid recently, he assured me that they had never had any problems with them. We did not buy the 5 yr service contract which was very expensive and seemed unnecessary for a $1000 dishwasher. Within one year the electronic control panel malfunctioned and was replaced. When he replaced it, the technician told me that they in fact had seen a lot of malfunctioning control panels contrary to what they salesman had said. Two months later it malfunctioned again and this time it was over a month to get the replacement part. I complained that twice in a year for the same part suggested a defect and he said that after 3 times for the same part, he would recommend replacement of the dishwasher. It is now 6 months later but after the 1 yr warranty and it malfunctioned again. Assuming we would finally get this dishwasher labelled as a defect, Bray and Scarff informed me that the technician who had come before was no longer working there so they could not recommend replacement of the dishwasher -- apparently the same technician needs to see the dishwasher all three times! And since I had not purchased the 5 yr warranty, there was nothing they would do for me except come out and charge me for the replacement which is several hundred dollars (which appears to last about 5 months if we are lucky). I told them to review their records to see that we had purchased every appliance from them since 1980 but they stood firm that there was nothing they could do. My husband reminded me that we had a similar thing happen to us twice before over the years so will never step foot in one of their stores ever again.

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Jeff Miller
10627 Beechnut Court, US
Feb 05, 2009 8:29 pm EST

I wish I would habve read this before using them...same experience. I'm not letting this one die...

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9:31 am EDT

Bray & Scarff Appliance & Kitchen Specialists horrible service

We purchased a single unit washer/dryer combo for a use in a small apartment in early 2006. The machine cost approximately $1200. Within a few months the dryer stopped working. Bray and Scarff repaired it under warranty and then encouraged us to buy an extended warranty. Good advice, because the dryer stopped working again a few months later. They fixed it. It worked for another few weeks.

We finally decided to have them try and fix it again. The first time we called, they said the technician would be out between 12 and 5 (so much for going to work that day). He finally made it at 6:30, by which time we were gone and couldnt let him in. He was scheduled to come back two weeks later. When we called to find out what time he was arriving, the service department told us that they knew what was wrong (even though no one had been out to look at the machine), they had ordered the part and it would take two weeks to come in. Three weeks later, the part came in.

The tech arrived to replace the part. He didn't seem to have the slightest idea how the washer / dryer actually worked. When he was finished, we tried it out. The dryer didn't work at all. He asked me to sign his paper. I told him I wouldn't sign it because he didn't fix anything. He grabbed his tools and walked out the door without saying anything.

When I called back to complain, the service desk said the service manager would call me first thing in the morning. That was a month ago. When I called today the service manager was "out."

I have no reason to purchase anything from Bray and Scarff in the future. They sell products that are overpriced and non-functional, and back it up with terrible service.

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8:55 am EDT

Bray & Scarff Appliance & Kitchen Specialists terrible experience

Poor service. Extremely difficult to schedule an appointment. First appointment required me to be home from 11 to 2, arrival time 5. The rep told me if the repair did not work to call and he would return with part. Called and made request, and was told to wait a week for a return visit and that rep would be here with part. He was sent to the home without a part, because the scheduler did not put the request through a manager. It has been approximately a month since the first call and I don't have any idea when this will be repaired if ever.

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A.Man
, US
Oct 07, 2018 12:56 pm EDT
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SO FAR SO BAD

I had a new GE gas slide in stove delivered to my home about a week ago. I did not need it installed as my kitchen Reno is still ongoing. I noticed a dent on the back of the unit and tried to get the delivery person to take the unit back. He said I need to call the service department. I was going to just let this pass as it was only a dent on the back panel. A few days later I took some of the plastic wrap off and realized there were many areas that were dented and that the storage drawer will not close without forcing it and scraping the metal. I went to the store to tell them I wanted the unit to be replaced. (a new unit should look NEW) I was told a service person needed to come out first and that they would have the service department call me. That did not happen so I called and was told I would have to wait two weeks to get a person to my house. I expressed my displeasure with this and was then told the tech could come in a week. I again tried to tell them I would not be satisfied with anything other than a replacement. This is the B&S way...a tech must seethe unit first. So I have another two days to wait...Will post an update

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2mindoxies
, US
Aug 29, 2018 3:07 pm EDT
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Bray and Scarf- so far not good. They delivered a brand new GE oven which doesn’t work. A technician came and and we were told we need a new cooling fan. I called BS and requested a new range as I do not want a new appliance that is being repaired. I was told since I didn’t purchase a service plan I had to go directly to the manufacturer. So now I am dealing with them as well. Each company wants to repair my new appliance. How can GE let a damaged product out of their facility and how can Bray and Scarf allow it to come into my home. ? Neither company cares about the consumer as they both have been paid. My concern is that if I have the part replaced after the fact, it will break again over time. There were other issues with Bray and Scarff not doing a field service before the installation that affected the water lines and the gas line.

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7:30 am EDT

Bray & Scarff Appliance & Kitchen Specialists service complaint

I purchased a Bosch oven from Bray and Scarff and the electronic components went batty 9 mos into (infrequent) use. 3 trips from the (nice) service tech have failed to solve the problem. The Customer Svc dept relies on me to call them to tell them the problem persists. Their answer is to schedule yet another tech to visit my home. This even though the original tech told me he has swapped out ALL the relevant parts. My requests to speak with a Mgr has gone ignored 2xs. They say he'll call and never does. Makes you wonder about the sign in their show room that states "if we can't fix it, we'll replace it".

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Martin G. Blandon
,
Sep 24, 2008 4:13 pm EDT

My case is similar with a Fisher & Parkel dryer model B4, which was working with a miner panel problem, the technician came to fix the dryer and he told me that he got the wrong part, after he leaf the dryer did not work at all. I call for service again and they told me that the manager will call me back, but he never did. I try to get the service again, however because I request that the technician should come in the morning I was told by the Technician supervision named Holy that another company will take care of my case the next day, so she gave me the name and the phone number for the other company, after that I contact the other company and I spoke with a person who name is Paul, he told me that I need to fax my invoice for the dryer to schedule the repair for it, so I call back to [protected] and was told by the secretary that I have to work with the new company main whle there is not fix for my dry. So, I will complain to better business bour and Consumer affer in Montgomery county. I will never buy a product from Bray & Scarff they should work with a better service contractors.

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7:30 am EDT

Bray & Scarff Appliance & Kitchen Specialists slow repair times

On April 16th, parts were ordered by the repairman to repair a seal around our GE refrigerator. By May 28th, we still had not heard from the Service Department when our repair would be completed.

This only compounds the problem with Bray and Scarff. When they delivered the refrigerator, it was the wrong model. When I contacted the salesman at the Hunt Valley store, he offered $50 off the incorrect refrigerator, and then promptly told me that I am costing him money.

Never again will I buy appliances from Bray and Scarff.

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9:23 am EDT

Bray & Scarff Appliance & Kitchen Specialists bad service

I purchased an Asko dryer from Bray and Scarff in 2003 along with the extended service policy. In Janaury 2008 I called them to repair the dryer. Since they do not work on weekends I had to take a day off to wait for the service person. When he showed up he looked at the dryer and said he needed to order a part so could not fix it. When the part came in the company called and I scheduled a repair. Again it was during the week and I had to take another day off. However, the service person called in sick that day and no one else could fix the dryer because he had the part on his truck. I rescheduled the visit for later that week and was told by the service department that my appointment would be the first call on the appointed day. However, by noon the service person had not called me and I had to get to work. When I called the service department they told me that work in my zip code is always done in the afternoon. I rescheduled the appointment for a couple of weeks later as I was going to Iraq for several weeks. When the day came to have my dryer serviced, I was called and told that the part had been lost and that Bray and Scarff would have to order a new part and would need to reschedule. I rescheduled for March 21 and again took a day off from work. Once again the service person did not show up because he again called in sick. However no one called to tell me this until I called about 12 noon. I once again rescheduled (for March 31, 2008) and was again promised that I would be the first service call that morning. Once again I took a day off from work. Despite being told that I would be the first call the service person did not arrive until after 11 am. However, he did not have the right part and so could not fix the dryer. I believe that this actions are all part of a scam to not honor service contracts.

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Andre P
Chevy Chase, US
Dec 10, 2011 12:21 am EST

Just came back from the Bethesda, MD, Wisconsin Ave Store. I received the worst level of customer service ever. The guy who identified himself as the manager (older fellow with yellow-stained mustache) was so rude to me that I had to leave. I went to to buy a stove and for some reason he said they didn't carry the product. I had visited the store a couple weeks prior and another guy told me they would special order it for me and all I had to do was go in and schedule the delivery and installation. Who ever owns this store needs to know that the reason why that store is empty of customers on a Friday evening is because of how horrible the manager treats customers. I was willing to spend 100s of dollars at their store tonight but decide not to give my money to people that are clueless about the basics of treating a customer with respect and listening to what the customer is looking for.

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12:00 am EDT
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Bray & Scarff Appliance & Kitchen Specialists buyers beware!

Bray and Scarff - www.brayandscarff.com

I bought an entire new kitchen from Bray & Scarff (SubZero Refrigerator, Viking Cooktop, GE Trivection Double Ovens, Bosch dishwasher, SubZero undercounter refrigerator/freezer). I even paid ~$1,200 more than a "big box" store because my Saleswomen was extremely helpful and she assured me that Bray and Scarff stands behind everything they sell). My first call for service for the undercounter frig (it wasn't getting cold) resulted in the serviceman telling me "I have never seen one of these, I don't know how to fix it"... I called another repairman. My second repair call attempt on the big SubZero Refrigerator started out with me being told by the repairman that he only comes out to confirm that I have a problem. He read the same error codes on the frig that I did to the Service Rep when I called and that someone else would have to come out to fix it, which would be 5 days later. (I have lost food twice, because I had stopped at the grocery store to restock what had spoiled because, silly me, I thought my refrigerator was going to be fixed on the first visit.

I called their service department to question why a Service/Repair Company does not carry repair any parts, and was told that EVERY repair call will take at a minimum TWO visits. One to verify that there is a problem and another to possibly repair it! If they can! Buyers Beware! Had I chance to purchase again, I would NEVER buy from Bray and Scarff again.

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Columbia Critic
Columbia, US
Mar 27, 2019 5:09 pm EDT

This review is for Bray and Scarff's kitchen and bath renovations division, Dobbin road, Columbia. When looking for a contractor, you are not hiring Bray and Scarff per se, but a dozen or so subcontractors. My 3-bath renovation which began on March 14, 2018 by Bray and Scarff turned into a 9 1/2 month nightmare, finishing just before Christmas 2018. I was promised that the project would be completed in 4-6 weeks. Bray and Scarff's multiple sub-contractors failed to show up for a total of 100 business days. There is no over-site, supervision, or accountability of sub-contractors.

From the start, Bray and Scarff's multiple sub-contractors ordered the wrong tile, laid the tile incorrectly, shipped defective tile, tile was always out of stock, didn't order enough tile, short wainscot, ordered wrong hardware, plumber mistakes, etc. Every mistake had resulted in a 3-week delay. I was without a washer and dryer for weeks at a time and didn't have the use of my garage and driveway for 9 1/2 months. Frustrated by the lack of progress and lip-service by B&S and subcontractor, I contacted the area manager. The area manager has had no impact on the productivity and was unable, unwilling, and powerless to correct the problems.

Bray and Scarff uses unlicensed and unskilled tile installers (We Floors) that were completely unskilled and incompetent. They had no idea how to properly install tile, and on multiple occasions had to rip up the tile they just put down. They were eventually thrown out of my house. After the project was completed in December of 2018, I had to spend good money after bad, and hired a different contractor to fix the multiple mistakes and shoddy workmanship. My complaints to Bray and Scarff executive management went completely unanswered.

There are systemic failures at every level at Bray and Scarff, along with a complete lack of competency, communication, and integrity. In my 25 years as an operations executive, I've not seen anything quite this bad. They are simply the worst of the worst.

UPDATE: After posting this review, I was contacted by Bray and Scarff and was asked to contact them so they could "make things right." I contacted them twice to no avail. Bray and Scarff just does not care, and only wants to make the appearance that they have made an effort.

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Jeffrey Renner
, US
Aug 16, 2017 9:46 am EDT

I used to take negative comments against Bray & Scarff with a grain of salt, but no more. I now have to add my displeasure ands agree with the others' negative assessment of Bray & Scarff service. We had Bray & Scarff remodel our entire kitchen, including over $15, 000 in new Jenn-Aire appliances. We purchased the extended warranty, because these were high end appliances and WE THOUGHT Bray & Scarff would actually stand behind their word, but clearly we should have paid more attention to the many negative comments regarding their BS Service (pun intended). You would think that spending over $50, 000 with a company would at least draw a modicum of caring about the customer, but sadly that is not true with Bray & Scarff.

Our Jenn-Aire refrigerator stopped making ice one day. We called Bray & Scarff for a repair and told them the ice maker was broken and likely needed to be replaced. After waiting almost 2 weeks for an appointment, B&S rescheduled the appointment twice forcing us to delay it further because we were going out of town on vacation. When we returned home, we had to wait another 2 weeks for an appointment. The repairman was here all of 5 minutes before declaring "yep, you need a new ice maker, but we do not carry the parts, so we will have to order them. After almost 3 more weeks, the part comes in and then we are told the first available appointment to install the parts was 10 days from now. I told the rep that this was unacceptable, I wanted it installed faster. They stated there was nothing they could do. I asked to speak with a manager. They claimed they were all busy and someone would call back. I waited two days and called again. I was told they were all busy and would call back. I'm still waiting. Wow, how disingenuous can you be? DO YOU EVEN KNOW WHAT CUSTOMER SERVICE IS?

Although the sales people were helpful and seemed pretty good, I can now assure you that I would never again purchase anything from Bray & Scarff. The only company I have ever dealt with that rivaled Bray & Scarff's level of poor service is Verizon, and sadly even they were not as bad as BS Service!

It is very clear that the service division is poorly managed, with inadequate staffing and an obvious lack of concern for customer service.

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Mark Sand
, US
Mar 20, 2017 1:55 pm EDT
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I am very disappointed with my purchase from Bray & Scarff and with Bray & Scarff as a whole. I purchased, a top of the line Kitchenaid Dishwasher and was promised 5 years of quality service. The dishwasher has railings which dry rot within 6 months to a year. We have lived with the problem and finally had service out three times thus far. As for quality service, first of all, it is not associated with the Bray & Scarff which sold me the dishwasher. I went in to complain about the dishwasher and was told that they had nothing to do with service and as for my complaint, was told that they could do nothing for me. They suggested I contact Kitchenaid directly. Secondly, service which is fast to come out to the house, always has to order parts. The ordering takes more than a month before we see service again. Not what I was expecting from Bray & Scarff.

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Maytag admin
,
Mar 31, 2017 11:23 am EDT
Replying to comment of Mark Sand

Dear Mark Sand: We are sorry to hear of your disappointment with your KitchenAid® Dishwasher.
We would be happy to look into this matter. If you could email us at Nar_Customer_Solutions@KitchenAid.com with your name, phone number, and address along with the model and serial number of the Dishwasher.

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lbhcms
Chevy Chase, US
Nov 20, 2014 5:30 pm EST

A follow up on my post above. The Bettar repairman came out today, on time and as promised, and got to work to replace the motor pump I was told was needed. Lo and behold, there was nothing wrong with the motor pump. A clamp had popped off and a hose was not properly secured which is why water flooded out and onto the floor. So not only did they take forever to do anything, but when Bray and Scarff got there, they made the wrong diagnosis. So maddening!

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lbhcms
Chevy Chase, US
Nov 18, 2014 8:26 am EST

Agree with posters above - the warranty is not worth the money and a massive waste of time! After waiting one week for the technician to come out to diagnose the reason our dishwasher failed and flooded our floor, we were told a part needed to be ordered. Three days later, I called to ask about the timing of the part. I was told it would take another 5-7 business days to arrive. I asked if I could schedule an installation appointment now for when it arrived, but was told I could not schedule that appt until the part was in - once that happened the appt would likely be the following week. I asked the very nice lady (she really was) on the phone if people just go ballistic on her all the time, and she said they did. I told her I knew it wasn't her fault and would not do that to her. Instead, I hung up and called Bettar Appliance, gave them my model number, told them the part I needed (it was on the receipt the tech had left). They quoted me a price of less than $300 to make the repair and put me on the schedule for day after tomorrow. I am only sorry I ever bought the warranty and waited as long as I did to call Bettar Appliance.

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rippedoff2manytimes
fairfax, US
Oct 04, 2012 1:10 pm EDT

brand new GE refrigerator big $ the ice maker didn't work. took a week to get a technician to come out and say that the icemaker didn't work he would order a new one. Why didn't you bring one in the first place? Company policy no parts on repair truck!

bray like an ### scarf like scarf up your money and run.

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hmrlovr
Charles Town, US
Nov 08, 2011 11:27 pm EST
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This comment goes to complaint of April 24, 2011.If the writer of this post would go back and read complaints, perhaps they would realize that 99 percent (I"m giving a 1% margin here)of complaints were due to faulty parts and B&S constant disregard of consumer needs, not consumer ignorance of product use. While it's true B&S does not manufacture, as the middleman in transactions it is incumbent on them to stand by what they sell and not make purchasers jump through hoops to get what in many cases they have already paid for.
As for "the American Way" until the poster learns the basics of the English language i suggest they refrain from attacking actual Americans who have a problem with an appliance probably not even made in this country.The poster might also try reading the Constitution which contains a little thing known as freedom of speech. Dont dare lecture Americans on the American Way, when you obviously know so little about it.

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M. P.
, US
Nov 08, 2011 7:41 pm EST
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Agreed...HORRIBLE SERVICE. I bought 2 dishwashers, a refrigerator, a range, a warming drawer and microwave from Bray and Scarff. My refrigerator broke 1 month ago and is still broken! First 5 days for a service guy to come. Then 5 days to order the part...which actually was 5 days to get me an estimate. then 5 days to order the part. Then wait a week to get back on their schedule when part arrives. Repairman comes again...WRONG PART...so the cycle starts again. Wait 5 days for estimate...etc.. We are one month out. I am out hundreds of dollars and still no call back from Bray and Scarff with the latest estimate. Frustrated I called Thermador directly and they told me the parts are still under warranty with them which Bray and Scarff never told me and has flagged as No on their last invoice. HORRIBLE SERVICE!

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XTRESS
Silver Spring, US
Apr 24, 2011 1:44 pm EDT

i think, many complains are out of razon, firts custumer complain is they have extra warranty or contrac, bray and scarff will have all the parts ready just for them, or custumer service are technnicians so they will order the parts. thats WRONG, be real, do you know how many models are outside, and second, buyers reed the owner manual, i am repairman, 90% of they service after installation, is cust think is not working properly or fridge make noises, firts, dont know how used machine, demand to tech to show how used, or noises will expect from appliances, everything is in owner manual, I THINK IF YOU READ THIS MANUAL WICH WAS MADE FOR CUST, YOU WILL CHANGE YOUR MIND ABOUT COMPLAIN TO BRAY SCARFF OR OTHER COMPANYS. AND FINALLY BRAY SCARFF DONT MAKE PARTS, THEY HAVE TO WAIT UNTIL THE MANUFACTORY SEND PARTS. BRAY SCARFF IS NOT THE ONE WHO DELAY PART ORDER, THE MANUFACTORY NEED TO APROVED THE REPAIR WITCH TAKE TO LONG. AND LAST BRAY SACRFF IS ONLY STORE, THIS COMPANY DONT MAKE MACHINES, IF SOMETHING IS WRONG WITH YOUR MACHINE THE WRIGH WAY TO COMPLAIN IS THE MANUFACTURE, STOP COMPLAIN AT BRAY SCARFF FOR THIS MATTERS, OR FOR DELAY OF REPAIR, PARTS OR TRIPS, NOTHING PLEASE EVERY CUSTUMERS, SO BE REAL, IS THE AMERICAN WAY.

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Marthae
, US
Apr 16, 2011 10:56 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

HORRIBLE SERVICE. I needed to repair my dishwasher for a routine part switch-out and was given the earliest appointment ten days later. That was cancelled since the repairman prognosed, en route to appointment, that a keypad needed to be ordered. Part needed "special" approval for second appointment scheduled two weeks later. That appointment was cancelled when new part was apparently tested, found to be defective, and needed to be reordered. Two weeks later repairman finally arrives, installs part, and finds that yet another part is necessary and must be ordered. Bray and Scarff will call me when it arrrives. Weeks later, after numerous calls to prompt service, the ordered part comes in and is installed. I finally have a working dishwasher. ALMOST THREE MONTHS LATER. How Bray and Scarff stays in business is a mystery to me.

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Bray & Scarff Appliance & Kitchen Specialists - frustrated with the refrigerator

Bray and Scarf I have been having refrigerator issues we have been experiencing over the last year. When we first purchase our refrigerator I was ecstatic. We were very impressed with the service that was given when we purchased over several thousand dollars of appliances. We purchased the service plan because we felt we would receive adequate service if...

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Phone numbers

+1 (703) 660-1060 +1 (443) 808-2971 More phone numbers

Website

www.brayandscarff.com

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