Bottom Line’s earns a 2.1-star rating from 1 reviews and 166 complaints, showing that the majority of readers are somewhat dissatisfied with content and services.
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sending unsolicited books!
Another victim here of the unsolicited book scam being perpetrated by Bottom Line Books. Mine came with no invoice, labeled that there was a 'free gift inside' . As I had bought Bottom Line 2007 (not worth the money) it initially appeared the book itself was the 'free gift' for past patronage of the company. Apparently the free gift was a calendar inside but you only knew that if you looked at the various ads enclosed ( in a vain search for an invoice or some other explanation of why you got the book). No phone number to call. I assume the idea was to wait till near the end or after the usual '30-day approval' period that comes with books, then send the bill and when you realized the scam, tell you it was 'too late' and you were stuck with the book. Anyone without access to the internet would clearly be totally stuck - no phone number, no way to contact these folks. Thankfully in looking for a number, I came across the many sites describing this scam and realized I was being 'had'. The only phone number I found on their site - which is www.bottomlinesecrets.com - was their Stamford, Connecticut publishers (Boardroom, Inc., 281 Tresser Boulevard, Stamford, CT 06901, [protected]). However the person at that number provided the ACTUAL contact number, which is [protected].
You call that number and get a long spiel about how if you ordered Treasury of Health Secrets and its been many weeks and you haven't received it yet 'don't worry, be happy'. Don't be dissuaded. That's the correct number. Talk to the real person. Write down the name. As soon as you describe the problem, she (or he) will launch into an 'explanation' of how you managed to be 'subscribed' to something without your knowledge or consent - basically 'when you order from us, we put you on a subscription list for future mailings'. I cut it off mid-sentence, asked her if she wanted the book back and if so to forward
postage, to remove my name from their databanks for all ads, mailing, and sending anything whatsoever. She agreed to 'send a return label', which may take '7 to 10 business days'. I only hope this is the end of it.
My suggestions. Make a formal complaint with the Attorney General offices, consumer fraud division in YOUR OWN STATE (state where damage suffered), IOWA (state where activity is coming from) and CONNECTICUT (state where the corporate responsibility lies. Of the three, I'd especially pursue the one in Connecticut. That's where the 'profit trail' leads. If you're
further embedded in the mess and they're trying to 'collect' for something you didn't order, which seems to be the case with a lot of the comments, send the collection agency and the 3 major credit agencies (Experian and what ever the other two are) a copy of your letters to the AGs. If the collection attempts don't stop, send a letter to the AG's Office about the collection agency itself. Send more than one if necessary. And if all else fails and your Attorney General's office is unresponsive, contact one of the media programs in the larger cities that do special programs on scams that affect a lot of people. You'd probably be doing the public a great favor.
unauthorized charge!
I received a package of books today that I did not order from this company. I called the company and was told they would send me a free shipping label to return the books. If they fail to do so, I will contact the State's Attorney.
I recieved a book, TREASURY OF HEALTH SECRETS NE, on 02/22/10 that I did not order, and have now recieved a bill for the book in the total amount of $47.94, or payments of $31.96. I sent the book back unopened on 02/24/10. So I do not plan to pay for the book, and would like to know why it was sent to me in the first place. Nancy Rose
This company's sales techniques are criminal. I canceled my so called subscription after receiving the first book, which I paid for. They sent me the 2009 edition anyway. After calling them, they told me to mark the package as refused return to sender and that they would could cancel my 'subscription'. Several weeks later I received a bill for the book I returned.
That is completely unethical. If they persist I'll probably have to file a criminal complaint. Someone needs to stop these guys.
I orderd 2009Health breakthroughs and loved the book. I paid the bill and keep getting billed for it. Please get yor act straight. You can reach me at: Michele Mino; P. O. Box 5363; Johnstown, Pa. 15904 I'm not going to keep on paying for a book 3x . I have my cancel checks to prove it. Michele Mino
Thank you for contacting Bottom Line Books. Merchandise can be returned by 4th class mail to; Bottom Line Books, PO Box 508, Clarion IA 50526. Please be sure to include a statement or reference your account number so proper credit can be issued.
If you have further questions, please feel free to contact me. You may also contact our Customer Service Center by calling [protected].
Sincerely,
Customer Service
CJL
I received a bill saying I placed an order for a book and agreed to pay $36.92. I did not receive a book from you and at this point I have no idea what book I ordered or if I even ordered a book from you. Therefor Unless I get a book or am told what I ordered from you I am not going to pay you anything. The letter I received from you also said you have not heard from me. I wrote you a letter by hand not too long ago explaining this very situation. Respectfully Jan Rupert
Thank you for this website! It has helped me avert my aunt from ordering from scam companies such as Bottomline/Help and HCI, browse through the complaints. It looks to be a lot like Bottomline.
i am receiving books from bottom line tha i did not order and a bill for a newsletter that was supposed to be a gift alsothere seems to be no way of putting a stop to it
i cant seem to cancel with this co. three times i did but with no response still getting their junk in the mail and threating letters about my bill
I recieved my book order370195410921695 8/19/08 but the box was empty. 001/010-33/901710/901876. $47.94 8500 E Southern Ave #123 Mesa AZ 85209. I will notify the post office phone [protected]
My mother passed away early 2008, and I am receiving notices also for a book she never received or ordered. They also stated that I have 28 days to pay or it will go to collections. I guess when they call to talk to her, I will give them the address and the phone number of the cemetery where she is buried at. It's the weekend, so I will call on monday and give them a piece of my mind.
Bob Leier
recieved an empty box
I recieved a missed delivery ticket from the Post Office, I didn't order anything so I assumed it was a late Christmas gift or something to that effect . When The woman at the Post Office handed me the package which was supposed to contain a book called "Bottom Line Yearbook 2008" from Bottom Line Books, she explained to me that the box had been recieved empty but they are still required to deliver it regardless, in order for the recipient to take action or make new arrangements from whatever company it had been shipped from.
Well the "Bottom Line Is" I never ordered the book in the first place and to make matters worse there was an Invoice attached with a Due On Receipt of Package Bill for $35.90 I was not amused and I will take legal action if they try to collect on this falsely imposed dept.
Happened to me too/.
What happened with your complaint?
I received a delivery (an empty package) from the Post Office. Went to the Post Office with the empty package which was supposed to contain books called "Treasury of Health Secrets", "Bottom Line Uncommon Cures" and "Medical Blunders" from Bottom Line Books. He explained to me that the box had been recieved empty but they are still required to deliver it regardless, in order for the recipient to take action or make new arrangements from whatever company it had been shipped from. There was an Invoice attached with a Due On Receipt of Package Bill for $47.54. I have received books from you before and this has never happen. Please advise, what action needs to be taken and I will take legal action if you try to collect on this falsely delivery. The delivery date was February 6, 2008.
Also, please do not send me any books that have not been ordered.
Thank You!
Anna Marie Alva
835 W Mayfield Blvd
San Antonio, Texas 78211
I JUST RECIEVED THREE BOOKS FROM YOU, I DID NOT ORDER.
TREASURY OF HEALTH SECRETS NE
BOTTOM LINE'S UNCOMMON CURES
MEDICAL BLUNDERS
WAS CHARGED $47.90
I NEVER EVEN HEARD OF YOU PEOPLE !
WHAT KIND OF SCAM IS THIS ?
Have you contacted their customer support to discuss these details?
http://www.bottomlinesecrets.com/cust_service/contact.html
Pablo
unsolicited book!
Bottom Line Books keeps sending their annual book despite notes sent to the on the prior bill. These books are unsolicited and there is no apparent way to stop delivery. According to others in this predicament, if you fail to pay for this unsolicited book they threaten to mess up your credit report.
This is an out and out criminal scam on the part of this unscrupulous company and we don't seem to have any recourse except to pay.
i would appreciate knowing why these books were shipped tome as i did not order them.
Certainly there is much to complain about, but I must admit to a love - hate relationship with BOTTOMLINEINC.com and all of there affiliated marketing. Yes, they send junk mail and email. The more you order the more you get. But, I browse them anyway, in the reading room / while sitting on the "throne". Sooner or later an order gets placed, and- read the thing before you return the card to get your order started -somewhere there is most likely some fine print saying something to the effect of "you may receive future things to preview..." which means more things will arrive later that you must either pay for or return!
They certainly don't want you to do the latter, so they send the later, unexpected book (for instance) along with an invoice "acknowledgement" perhaps with a ship date on it likely 2 weeks prior to your receiving it - leaving 2 weeks before your free preview ends... YIKES! But, you did not ask to see this book, or worse, you are not in town that week and it got left on your doorstep in the rain, or whatever - You DON'T WANT IT - but you need to return it on time... WHAT TO DO:
1. Make some sort of copy of the bill, envelope for it, and any other pertinent info as backup for your records.
2. Go to https://bottomlineinc.com/customer-care and then to the appropriate division (i.e., Bottom Line Books)
3. Click where it says "Print Return Label" (or something similar). It may not look so much like a link, as the first part of a paragraph. It is a link to (as of this date 11-08-17) print their postage paid return label, through USPS. Print, copy, and mail!
(continued...) There will not be any return label with the unsolicited shipments, nor any clues for returning at their expense. I had to hunt it down after reading the complaints on the web and BBB.
I even though of this before I found the link... since there were other junk mail from them in my reading room still, some of which contained a postage-paid envelope for sending in a "free preview" request (to a different PO box than is on payment envelopes): perhaps the envelope could be used to send them their book back, just change the address? Nah, might be illegal.
But, why not use it anyway, if they continue to bombard you with previews after you say STOP!
Stuff your prepaid envelope with whatever message you really want to get across to them, perhaps their own junk flyers by the pound? A request for money instead of future mailings? You personal letter to the CEO about their disregard for your request to be removed from their list? If you do enclose their preview order card though, be sure to obliterate any part of it that may be construed as a "Yes, I want to see it".
I received a book called Treasury of Health Secrets I did not order. I returned the book within the correct time line for returns only to be sent another bill the following month asking for two payments instead of one. On the invoice there is no phone number or website address. I don't need this hassle...I feel they are going to harrass me until I pay for something I did not order or want. I refuse to be bullied by them! If, you have any suggestions I would be happy to hear them. At this point all I can think of to do is to send a letter telling them to cease otherwise I will have my lawyer handle this situation.
I keep getting a bill about books that I have never received. I ordered a book entitled, "Treaury of Health Secrets NE", once at the beginning of the year online through some pop-up ad. I did not receive the book for about 3 months and decided to order again because I thought maybe I had not done something right. Well, here it is almost Septemeber and I still have not receive one book and yet I am getting threatening letters about reporting me to a Collection Agency for $47.94 x 2, which represents 2 on the same book that I NEVER received up to this date.
I owed a balance for 2 books. I sent separate checks for both. Both checks were cashed. I received a notice for collection if I didn't pay another 21.97. I had paid 16.97 thinking that was full amount of bill. I called got a run around. Called again got alittle more information found that I did owe 5.00. Wanted to pay it over phone. Told no call back tomorrow 1/18/2011 to speak with special not there today holiday. Called on 1/18/2011. Told call back in 3 days cause she is requesting money to be moved to right book acct call and talk to specialist in 3 days. Can't pay 5.00 balance cause they will take the 21.97 all over again. Wrote aletter of complaint to specialist with given address along with 5.00 check. want it remedied so I can put this to rest and move on. what does a consumer do when you cannot trust the billing office or acounting office of a business?
How do you protect yourself from their shooddy business practices when you paid them and they claim not to have gotten paid or they hold on to the checks and applied late payments that should have never been. What do you do when you talk with representatives who are only given some of the information and can't see the bottom line to fix the problem?
Account No [protected], invoice/37-018-[protected]-4/2009 Health Breakthroughs ($29.97 S&H $6.95 Total balance $36.92)
Received this book thru postal service with a damaged cover. I wish to
return and replace this book.
What is the procedure, address, ect...
Please reply promptly - Thank you - Linda Harbison (e-mail address:
jdharbison@cableone.net)
I've been receiving Bottom Line Newsletters for quite sometime, until I decided to stop the subscription, I wrote a letter, canceling my subscription, and I thought that was the end of it, until they continued to send me the newsletters, and I would write refused on the newsletter, and return it. Now they are calling me, but I blocked their number because it is nothing to talk about, and if this harassment continues, I will contact the Better Business Bureau.
I saw an ad for a free book of things you can take to heal yourself, so, I ordered it. When I received it came in this big box, I thought nothing about it, thinking the book was probably with all these remedies. So, I opened the box inside were these three little paper back books, that was the free books, which is okay. But, this thick hard back huge book came with my free books that I never asked for nor knew was coming. But, now, they are expecting me to send this thing back, pay for it, or take punishment on my credit. I did not have an option in receiving this thing so why should I be held liable for it. I should be able to take out in my back yard and burn it if I want to !
I specifically told them not to send anymore books to my 90 year old mother.
6 months later, a book arrives. I take it right down to the post office, with return to sender written all over it.
Now, the bills arrive for $43.95
I tried to call their customer service number [protected], it answers with a list of numbers then dials a number, followed by an error message.
Talk about the run around
BAD COMPANY TO DEAL WITH! They send you items you never order, Bill you, and then you can't reach them.
I bought one book and paid for it.Since then, they have been trying to send books without my consent.I wanted to send it back but was not willing to pay for postage.I asked for postage paid label but it was not sent.Now, they are tryoing to twist my arm by sending me a bill for payment.I am also getting e-mails from Bottom Line Books Personal and I am not sure if they are one and the same, Please take action to ensure that I am not harrassed by them.
book never received
I ordered this book, Treasury of Health Secrets, but NEVER received it. After awhile they sent me a bill saying it was the second one they sent, even though I never got a bill for this book before. was trying to find a phone # for then & found this site!
Bottom Line sent unsolicited books to our home and requests payment of $47.94 or they will submit their bill to collections. Otto Huebner is the Credit Manager. We didn't solicit the books sent and didn't bother to read them because we had no interest in their subject matter. I'm going to send their invoice back to them without payment and because they've offered no phone number to contact them, will request a means to return them. I don't feel it should cost me anything in shipping.
My wife received a bill many months ago for a book and I paid the bill thinking it was for a book she ordered. It turned out she did NOT order the book, it was unsolicited, and she was irate at being scammed. My error in paying the bill caused the company to do it AGAIN and this time she has filed a better business bureau complaint (bbb.org). It turns out there are hundreds of complaints against the company and it seems to me that they are preying on senior citizens. BEWARE BOTTOMLINE BOOKS.
I received a bill for $39.00 for a subscription to Bottom Line Personal. I had previously paid this amount to them and copied my check to them to verify the payment. I received a note from them that the payment went to the wrong company and gave me a telefone number to call. I called that number and after looking up my information I was advised that there was a $39 credit on my account for three months. I inquired can they transfer it over and I was told that they are the same company but cannot trasfer the money. I asked what were they going to do I did not call. They had not answer. This has made me decide that I do not want to do anything with this company anymore.
Bottom Line Books sent me 2 books that I never asked for. In fact, I had never even heard of the company or the books until they arrived at my home. I did not open the package, but immediately wrote "return to sender" and took them to the post offiec. I aso sent them an email telling them I did not order, nor would I pay for the books. I told them I had already returned them. Now, about a month later, I receive another bill from them. I am writing "return to sender" on the bill, and it will be mailed tomorrow. Does anyone know of a class action suite being filed against these crooks?
Just today I received in the mail 3 books and a pharmacy discount card that I did not order.
Came with an invoice stating "thank you for you on-line order", and says I owe $47.94.
I ORDERED NOTHING FROM THIS COMPANY! I moved recently (within the past 2 weeks) and this outfit sent the books to my NEW address! How did they get my new address, when I've never ever heard of them before!
The books are: "The World's Greatest Treasury of Health Secrets"
"Uncommon Cures For Everyday Ailments"
"100 Most Common Medical Blunders"
and the "Pharmacy Discount Card". This is a first for me, so I will pay to send them back. If it happens again, I'll just burn them!
I have received invoices on a book I never ordered or received. I keep getting invoiced for it. Have sent 3 letters letting them know, I don't have the book, never ordered the book and will not pay for something I didn't ordered or received. Now they are saying I received the invoice with the book. No I did not. I received 3 additional invoices asking me to explain what the problem is on the back of the letter, which I did and put the name of person on the letter. I have received nothing. Now I am being threatened with collections. Help! What can I do if I can't reach someone ph# or website? I would appreciate any suggestions.
This is not a complaint, per se, but reading here some complaints about Bottom Line Books has got me on edge. I ordered a book which they told me the cost and add a couple of books of interest. I accepted and did received the books as promised. Now I have recieved a second 'warning' about my purchase...I had overlooked the first notice. I was all set to pay them until I came across this area about ripoffs. My problem is ..do i pay them or ignore them? I read one of the complaints that they sent another customer more books even though she did not order them and was threatened if she didn't pay, her credit report would be ruined. keep in mind that I did recieve the products so its not like they scammed me..but i do not want to be solicited in 'buying' more books from them..and be threatened if i do not pay. Any suggestions? BTW, they did include in their payment request, that if I write to them with the payment, not to give my name and address to other company's they would comply and I did mention that I will no longer want any more books.
I received the Bottom Line Year Book 2009. I did not give any authorization to send this book. I will not purchase this book and will be sending this book back to the company.
I recived a flier offering abook in spanish secretes of health.
Then i wait and wiat for good book they
Offer me and never
Get it and now i recived a bill saing that
Ow them $36.92 and now i was tring to talk tothem and i got suprise they are scamers!
ALREADY SENT IN PAYMENT AN THEY KEEP SENDING ME A BILL
fraudulent sales tactics
Bottom line books
5401 chimney rock rd apt 520
Houston, tx 77081
Phone: [protected] fake phone number (Cell phone number of a woman)
P. O. Box 11014
Des moines, iowa [protected]
Company sells and distributes books ordered on the internet.
I ordered a book "bottom line's power aging", because the company's offer was that if it didn't live up to their hype I could keep the book and would not have to send any money - it didn't and I didn't. If there is any other requirement I was not aware of the company never explained that anywhere; next thing I know they are sending me bills for $35.92, and now they have really aggravated me with their current statement that they are putting me up for collections on that amount.
I have tried to call them but the only number I can find on them is actually a cell phone number belonging to a woman (She told me she has also tried several times to contact them to correct the error, which I think is done purposefully, because so many people call with complaints of their fraudulent sales tactics).
If you have had a similar experience please contact me at my phone number - our strength in numbers may finally get bottom line books to straighten out their act!
Sincerely,
Louis castronovo - [protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
Book which was never ordered was returned un open by Postal Service
December2024 (Health Breakthroughs2025)
Email sent to customer service January28,2025 stating I never ordered the book never responded to me.
I have received an invoice for a book I never received.The book is "Health Breakthroughs 2024" according to the statement the book was shipped 11/29/2023 i have never received the book.
My account# is [protected].
Your customer service line is very customer unfriendly. Callers get lost in a very bad loop.
I keep getting an invoice for a book that was sent back about the time the invoice . Please stop sending them to me I don't have the book.
STOP trying to bill me for something I don't have Please.
Account # [protected]
I returned this 2023 yearbook 4 mths ago but I keep getting a bill. It was returned unopened. The book was shipped to me on 10/20/2022 and I returned it the next day. Please stop sending the bills for a book I do not have.
Pam Butcher
billed for books didnot order or recieved
if i could find them i would send back.
account [protected]
BL ULTIMATE WOMEN'S Guide 2023
BL HEALTH BREAKTHROUGHS 2023
I'm in my 80's and can't read any more""
But they sent another book which arrived today, called bl health breakthroughs2023. My wife and I are both in our 80’s and no longer can afford the subscription-we live on a fixed income.
I returned the book you are billing me for. So, I won't be paying this bill for $43.99, dated 9/9/22 . You should update your phone number on your website. I have a post Office receipt for 08/24/2022 for the return of the book $4.16 at the USPS [protected] Wichita,KS run through my Discover card.
Received 4 new debit cards in 4 different names from this address
Addressed to my Dad that passed away three years ago in 2016. I really doubt that he purchased a book while dealing with painful cancer for two years. And even if I knew what BOOK this could have been, the fires of 2017 burned the family home to the ground with nothing saved.
About Bottom Line
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Bottom Line Contacts
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Bottom Line phone numbers+1 (800) 678-5835+1 (800) 678-5835Click up if you have successfully reached Bottom Line by calling +1 (800) 678-5835 phone number 12 12 users reported that they have successfully reached Bottom Line by calling +1 (800) 678-5835 phone number Click down if you have unsuccessfully reached Bottom Line by calling +1 (800) 678-5835 phone number 16 16 users reported that they have UNsuccessfully reached Bottom Line by calling +1 (800) 678-5835 phone numberCustomer Service+1 (800) 274-5611+1 (800) 274-5611Click up if you have successfully reached Bottom Line by calling +1 (800) 274-5611 phone number 0 0 users reported that they have successfully reached Bottom Line by calling +1 (800) 274-5611 phone number Click down if you have unsuccessfully reached Bottom Line by calling +1 (800) 274-5611 phone number 0 0 users reported that they have UNsuccessfully reached Bottom Line by calling +1 (800) 274-5611 phone numberPersonal Subscription+1 (800) 289-0409+1 (800) 289-0409Click up if you have successfully reached Bottom Line by calling +1 (800) 289-0409 phone number 0 0 users reported that they have successfully reached Bottom Line by calling +1 (800) 289-0409 phone number Click down if you have unsuccessfully reached Bottom Line by calling +1 (800) 289-0409 phone number 0 0 users reported that they have UNsuccessfully reached Bottom Line by calling +1 (800) 289-0409 phone numberHealth Subscription+1 (866) 444-2086+1 (866) 444-2086Click up if you have successfully reached Bottom Line by calling +1 (866) 444-2086 phone number 0 0 users reported that they have successfully reached Bottom Line by calling +1 (866) 444-2086 phone number Click down if you have unsuccessfully reached Bottom Line by calling +1 (866) 444-2086 phone number 0 0 users reported that they have UNsuccessfully reached Bottom Line by calling +1 (866) 444-2086 phone numberPayments
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Bottom Line emailscustomerservice@bottomlineinc.com100%Confidence score: 100%Support
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Bottom Line address3 Landmark Square Suite 201, Stamford, Connecticut, 06901, United States
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Bottom Line social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Bottom Line contacts
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Thank you for this advice! I called the 800 number you recommended, and am getting return postage for the book, and am off their database. This was extremely helpful.
Your info was very helpful, I did call using your 800 number and so far it worked to obtain a zero balance... Thank You.
They sent an unsolicited book. It said Free Gift enclosed on outside cover with no packing list inside. One week later, I received a bill for Yearbook 2008. I found the following numbers and addresses and will call when their offices are open. I've subscribed to the magazine for some time and bought a book recently with no problems. If this is not resolved in a favorable manner, I will cease doing business with the company.
Contact info for Bottom Line
http://www.bottomlinesecrets.com/cust_service/contact.html