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Bottom Line Customer Service Phone, Email, Contacts

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Bottom Line complaints 165

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4:12 pm EDT
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Bottom Line recovery of paid amount

I would like to share my story with all of you who have been cheated by Bottom Line Books.
Last year - without notice - received a bill ($49.94) from Bottom Line Books for some books I didn’t order. I tried to call the company but could not fine any phone number to call. Finally found an 800-telephone number [protected]. I called this number several times before a woman answered. She was really arrogant and told me that if it is an invoice it must be paid otherwise they leave it to a collection company. To make it short I received a letter from NORT SHORE AGENCY, INC (the collection company) with account status: delinquent. I paid the $49.94+fees for something I never ordered or received to awoid more problem. That time I have contacted the Better Business Bureau's online Complaint System (www.bbb.org) . After several month - letters back and forth - finally I received refund from Bottom Line Books. The Better Business Bureau made a really good job and I will advice all of you to contact BBB to solve your problem. It is useless to speak with Bottom Line Books, go ahead and contact BBB. They will help you to solve your problem. Good luck and do not give up!

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Herman Ivy Jr
Holly Springs, US
Nov 11, 2010 4:36 am EST

I ordered A Bottom Line Book I believed in December 2009. The post office tried to deliver the book two times. I called the post office on the second miss and asked them to leave it at the office. The postal lady said that si against company rules. My mail box was too small for the package. I asked what time would be there for the third day. She stated around 3 pm. I got home about 2:30 and stayed at the apartment until 4 pm. I went to the office and the ladies there said there was a new postal lady and she came early. The first lady left two NOTICES. I did not get another NOTICE. I called the post office back. They suggest I call the original postal lady and she will be back Monday. The post office personnel could not find the book. Monday I called before the original postal lady left the post office. She said she would look for it before she leaves that morning on her route. She could not find it. She stated that it should not have been sent back because that I only had two NOTICES. The next day she stated that it must have been sent back y accident. My address is HERMAN IVY, Jr.; 3524 Wingood Circle Apt. #1; Memphis, TN 38118. My master card last four digits’ are 5368 has two charges on it for $39.90. One on February 23, 2010 and March 23, 2010. I have emailed Bottom Line many times and told Bottom Line I would rather have the book (s) than the refund. Now what can I do. The card people say they will not do any investigation after 180 days. My new phone number [protected]. The old phone Number was [protected]. Do anyone have a phone number for Bottom Line.

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2:23 pm EDT
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Bottom Line did not order and received books and bill

Never heard of this company. Did not order any book from it. Received two books from it. Try to return but no phone number and website. Received a bill after two weeks. This is a Harassment! I am not going to pay the bill.

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anonyMiss
San Diego, US
Aug 02, 2009 2:29 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Call the number on the bill. It's possible some scammer provided them with your info

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11:50 am EDT
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Bottom Line return

I ordered and recieved and then returned. Problem is I just found the book, boxed with no return on it. this made me remember that I was ready to return, was at the post office and uh-oh..no return address! So, I threw it in the back and over a period of time, it got buried and now I still need a return address ( I assumed the billing address is always different .) Will you please e-mail the correct address and I will return it, promise! I am sorry for the delay, sincerely, Gail Norris. p.s. I hope there are no late charges

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11:20 pm EDT
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Bottom Line unsolicited books & threats of collection

Always check amazon.com for books before ordering. If the books are not marketed through amazon.com where you can see the reviews of customers and peers, don't buy any of those books! They are almost surely published by purveyors of #. Very little can be seen about bottom line books at amazon. No wonder — they don't want anyone seeing to see the comments we are writing here on the complaints board, which would occur if amazon did market these.

Their ads are formula-written to induce desperate buyers. The formula is "miracle cure — read on — read on some more — we'll soon tell you... Read on... Then the reader is hit to purchase the book as the final scene in 'the mystery.'"

I was curious enough to order "health breakthroughs 2008." I thought it stunk. I resolved not to order another ever. Then, health breakthroughs 2009 arrived unsolicited. Thereafter came the threatening notices to pay up yadayadayada. I wondered if I had not inadvertently ordered it. I get tons of spam from them, and much of it is not easily identifiable with bottom line books. So I paid it and told them not to send any unsolicited books again.

On this site, I now find evidence that my experience is not an isolated case. They are bilking victims by the hundreds by delivering fairly worthless books unsolicited and then getting collection agencies to be a part of this scam by threatening victims to pay up, risk negative credit ratings reports and generally trying to damage victims. Thisis the behavior of a gang of mail order thugs.

Be aware that they market their products on the web through sites not easily identifiable with bottom line until you read the fine print.

Avoid bottom line. If they bill you for unsolicited books and threaten you, report them to their state's attorney general and the federal trade commission.

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11:57 am EDT
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Bottom Line no phone number

I ordered The Treasury of Health Secrets from Bottom Line Books. The books are very informative, But: here is my complaint. The bill does not have an email address or website. No phone number. I do not usually send payment by U.S.P.S. I do most all of my payments via on line banking or phone. I had to search a web yellow pages to find the information I needed. Once I found the phone number: by the way, it is [protected], I was able to call and reached a customer service associate, who was very helpful, and I was able to makde my payment in full. The CSA was very helpful and courteous. I received my confirmation number for the payment. I asked why there is no additional information on the billing statement. CSA replied, "I get that complaint often and have reported to the company but nothing has been done to change the billing information". This is unacceptable. I work for a company in Customer Service also. I understand the complaint process, my company (which services many states). Listens to what our customers say and make changes often to customer satisfaction. It isn't difficult to add the proper information on a bill or statement. Bottom Line is not a small company and I feel that they should make it as easy as possible for the customer to pay a bill, call for information and submits comments and/or complaints.

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Richard Boyd
, US
Oct 12, 2015 11:44 pm EDT

I ordered a book on how to get rid of type 2 diabetese four weeks ago. I'm still waiting for it. If I cann't get the book,
atleast send my $50 dollars back. From: b9rich63@yahoo.com

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Ed Nuhfer
, US
Jun 03, 2009 10:35 pm EDT

I too find that I am getting unsolicited books. I thought their ads were very slick and written well to induce unwitting buyers. I was curious and ordered "Health Breakthroughs 2008." It stunk.

Then, Health Breakthroughs 2009 arrived unsolicited. Thereafter came the threatening notices to pay up yadayadayada. I wondered if I had not inadvertently ordered it. I get tons of spam from them, and much of it is not easily identifiable with Bottom Line books. So I paid it and told them not to send any unsolicited books again.

On this site, I find evidence that my experience is not an isolated case. They are bilking other victims.

They have a web site with posted phone numbers. They are scattered in several states as you can see below. I suggest one recorded phone call be made and one registered letter sent to the appropriate address to request an end to their unsolicited deliveries. If that fails, make your next letter to the state's attorney general corresponding to that address under the topic consumer fraud, and post a copy here for a record.

By doing this unsolicited delivery across state lines, they are breaking some federal trade laws too. File complaints with Federal Trade Commission.

One bit of advice on books. If books are not marketed through Amazon.com where you can see the reviews of customers and peers, DON'T BUY THOSE BOOKS! They are almost surely published by purveyors of ### between two covers. Very little can be seen about Bottom Line books at Amazon. That's a red flag.

Bottom Line Books seem to be bad news. Addresses for contact follow below.

Ed Nuhfer

Bottom Line Books and
Boardroom Classics
P.O. Box 11401
Des Moines, IA 50336 [protected] [protected]

Bottom Line/HEALTH
P.O. Box 422318
Palm Coast, FL [protected] [protected] [protected]

Bottom Line/NATURAL HEALING
P.O. Box 422301
Palm Coast, FL [protected] [protected] [protected]

Bottom Line/PERSONAL
P.O. Box 422297
Palm Coast, FL [protected] [protected] [protected]

Bottom Line/RETIREMENT
(Formerly Bottom Line/Tomorrow)
P.O. Box 422346
Palm Coast, FL [protected] [protected] [protected]

Tax Hotline
P.O. Box 422309
Palm Coast, FL [protected] [protected] [protected]

Bottom Line/WEALTH
P.O. Box 422309
Palm Coast, FL [protected] [protected] [protected]

Bottom Line's Women's Health
P.O. Box 422305
Palm Coast, FL [protected] [protected] [protected]

Bottom Line Publications
Editorial/Corporate Offices
281 Tresser Boulevard, 8th Floor
Stamford, CT. [protected] [protected] [protected]

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2:20 pm EDT
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Bottom Line collection agency

I ordered the book "Treasury of Health Secrets" from bottom Line bookson a 30 day trial basis.
I returned the book 3 days after it arrived.
I was never contacted by the Book company for payment bvut now a collection agency is trying to collect the price of the book from me.

The book was returned.
They never notified for payment or said they did not recieve the book.
They just went ahead and gave my name to an agency.
I have been trying to contact Bottom line Books but there is no contact information on their website.
This is total ### anf a rip-off by BOTTOM LINE BOOKS and NORTH SHORE AGENCY, INC.

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7:05 pm EDT
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Bottom Line unauthorized sale

To Whom It May Concern:

I did NOT order this book. I have no need for it. Someone has evidently gotten ahold of information on the internet. I only shop at Amazon.com. if I need a book. I am therefore, going to call my credit card company, my bank, and all others involved plus I will contact the State Attorney General's office in Iowa and Alaska and notify them of what has happened. I am returnine this package immediately!

Katherine Edgett
PO Box 94
mm 4.5 Old Edgerton Road
Copper Center, AK 99573

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5:53 pm EDT
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Bottom Line bill turned over to a collection agency for an unidentified &purchase&. i've paid for two yearbooks, one unsolicited.

I've paid for two yearbooks, one unsolicited and now am in receipt of a bill from a collection agency for $32 for an item not identified. This is a poor company to deal with.

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Jeanne Anstice
,
Nov 19, 2008 7:56 pm EST

10 DAYS AGO I RECEIVED A BOOK I DIDN'T ORDER, I SENT IT BACK RETURN TO SENDER & NOW TODAY I GOT ANOTHER ONE. I CAN'T AFFORD POSTAGE TO BE SENDING THESE BACK. I TOLD THE MAILMAN NOT TO LEAVE ANY MORE AS I AM GOING OUT OF TOWN FOR 3 MONTHS & DON'T WANT THEM FORWARDED.I NEED A NUMBER TO CALL THEM PLEASE.

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Loren Boone
,
Nov 06, 2008 7:21 pm EST

I received a book in the mail from Bottom Line Books which I never ordered nor do I want the book. I don't want to spend my money to send it back, but I'm not going to pay for it either. On the front of the package it says: Forwarding Carrier: Leave if no response. This kind of business is not very good.

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L.J. TAYLOR
Metairie, US
Jan 16, 2010 2:47 pm EST

sent me a bill for books i never ordered

never wanted

never received

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Ed Nuhfer
, US
Dec 15, 2009 11:30 pm EST

"Nasty business" is right. Bottom Line is bad news and a serious scam. They will send unsolicited materials and hound you with billing. They will claim on mailings that they do so because you asked them to do so. I responded last year when they sent an unordered book and told them never to do it again. Last week, they dropped another on me and I sent it return mail collect from the nearest post office. Don't open anything you get from Bottom Line. Keep dropping all correspondence and packages unopened and return to them collect by writing refused on it and dropping these at the nearest post office. That turns the tables and you extract their money instead of the other way around.

Avoid ALL books and ALL publishers of books that you cannot find sold on Amazon.com. If they sold through Amazon, a buyer would see these 4000-plus complaints under reviews that we see here and not order a thing.

We are in this alone. Ever since George Bush took office, and this has continued right on through Barack Obama, I've found government unwilling to take any action against business victimizing citizens. The same scammers continue victimizing citizens for years. You can see the history right here on Complaints Board. The citizens complain, and government does nothing. Today, you can't even get these "consumer protection" agencies to respond to a complaint. No one curbs these companies, which are little more than a form of organized crime. So forget complaining to government. If you want out from under these creeps, you need to take action yourself.

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rrrickkk
Lakeland, US
Nov 29, 2008 7:01 am EST

This company sucks. They should be out of business

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rrrickkk
Lakeland, US
Nov 29, 2008 7:00 am EST

I agree. They send me a yearbook every year. I just put it back in the mailbox refused
They are thick headed.

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Sandy Lashbrook
,
Nov 22, 2008 10:37 am EST

I also recieved a book I did not order. I found this complaint as I was looking for information regarding returns. Nasty business.

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6:52 am EDT
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Bottom Line sending a book that I did not order.

I received a large book from bottom line books yesterday, 3/26/2009. I never ordered this book. It says on the invoice, "thank you for your on-line order. Your new book is here. It is signed by martin edelston, publisher. The book's title is"the world's treasury of health secrets". The charge is $39.99, shipping and handling $7.95 = $47.94. I have never been on-line with bottom line books.

They even assigned me a customer account number, which is 37-010-[protected]. I can assure you I never ordered this book. I googled their email address. It might be bottomlinebooks.com.

It also says"p. S. As promised, your 2 free bonus books are also enclosed. The big black book of 100 most common medical blunders and uncommon cures for everyday ailments. Enjoy them!"

This makes me very angry that a business would do such a thing.

I will send it back, but now since I opened the invoice which was glued to the package, I will have to pay shipping and handling. This is not fair.

Sincerely,

Muriel mae day
[protected]@yahoo.com

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Doug P.
Winston Salem, US
Apr 03, 2009 1:28 pm EDT

I received the World's Greatest Treasury of Health Secrets, Martin Edelston, Publisher. I did not order these books to pay for. There is no way to contact the publisher to return them. What can I do?
Doug Patterson

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11:57 pm EDT
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Bottom Line returned book

Received the book but it was not as represented. Returned the book, sent the receipt as proof of return. They are still billing me. Stop it! I do not have the book, I never received the free books promised with the order. Never again will I try to order from Bottom Line Books

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patricia
grassycreek, US
Jan 02, 2009 12:32 pm EST

i ordered this health book on a trial basis and sent in back way before my trial basis was up. i was sent a bill to pay for a returned product.what do i do

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Jeanni Fields
Weiser, US
Feb 14, 2009 12:55 pm EST

We ordered a book from a tv advertisement, when we received it, it was not what expected. We returned the book and paid extra for a receipt so we knew when it was delivered back to them. We have not received a acknowledgement of receiving the book and they are continuing to bill us with added charges

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Joan Bock
Land O Lakes , US
Mar 21, 2010 7:23 pm EDT

I returned a book and Bottom Line Books keeps sending me a bill and states that now they will send it to collections . I have communicated by e mail and was told it would be looked into but keep getting billed .

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nancy walton
ft. myers, US
Jan 25, 2011 12:07 pm EST

i have sent my book back & sorry i didn't send it earlyer but i wasn't working so i didn't have the money so please don't send me bills on it thanks again
nancy walton

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Harvey D Habeck
Willingboro, US
Oct 09, 2009 3:35 pm EDT

I ALREADY HAD "TEASURY OF HEALTH SECRETS NE. I RETURNED THIS BOOK VIA THE US POSTAL SERVICE BOOK RATE ON 8/14/2009 DELIVERY CONFORMATION # [protected]. MY ACCOUNT # [protected] AND WAS REBILLED FOR ITEM RETURNED AS SPECIFIED ABOVE. PLEASE MAKE NECESSARY CORRECTION TO MY ACCOUNT AND NOTIFY ME OF THE SAME. YOU CAN CONTACT ME VIA E-MAIL AT harvbowling@msn.com

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CinNSteph
Orange Park, US
Jan 02, 2009 2:36 pm EST

FYI for all on this board...

I just called [protected] for customer service. I followed the prompts and spoke with an agent named Joann (agent number 66820). I explained to Joann that my husband continues to receive bills for books we did not receive or order and I have sent several letters to PO Box 11014, Des Moines, IA [protected] explaining they have the wrong person. She advised there was no notations on the account as to having received any correspondence and she would clear our account of any balance and the statements would stop.

Please call yourselves and make sure you get their name and agent number and confirm there is a zero balance and the statements will stop. Advise the agent you have their name and date and time of the conversation and write it on your statement in the event you get another one.

Good luck to all and Happy New Year!

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7:15 pm EDT
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Bottom Line Received(didn't order) then got a bill

Received the 2009 Bottom Line Yearbook 2 weeks ago. Then received a bill for $31.90. This happen before, also. Didn't order it so why pay for it. Don't want to ever receive anything from them ever again.

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CLOYLET WILSON
, US
Jun 30, 2009 2:55 pm EDT

I RECEIVED THES BOOKS AND DO NOT WISH TO HAVE THEM- i AM SENDING THEM BACK TO YOU. cloylet wilson 11911 NEWTON APT 85 GRANDVIEW, MO

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Bottom Line terrible company

I agreed to look at one of their cooking books and didn't send it back by the deadline, so paid for the over priced book.

Then I started to get future issues and books. i sent them back and still they sent me statements I have send back their statement with 'refused offer', do not send anymore books.

Went to their website and found only 'contact us' and told them that I don't want anymore of their books and I will refuse any more delivery's. I also told them that I will block their website if they try to send me any advertising.

Will update as new information accrues.

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scamfree
La La La St., US
Mar 17, 2009 6:25 pm EDT

In case anyone else needs info: I just got three books I didn't order. Never heard of this company. Got # online: [protected], "1" for a customer rep. She was very nice and said she would send me a return address label to ship it back. I'm to receive it in 7-10 business days. Will let you know if I don't.

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9:02 pm EST
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Bottom Line getting billed for something I did not order

I am receiving a bill for something I did not order - or recall ordering. I have written to the company and all I got back was another bill and threat of collections using "various legal means at their disposal" to collect and if not paid in 28 days from the date of the letter, - (2/27), received 3/5, "additional collection procedures will automatically result".

There was NO phone number to call them on the letter.

Second of all, I don't order ANYTHING that I do not pay for up front.

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12:18 pm EST
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Bottom Line bottom line books/boardroom scam!

Not only has this company ignored our repeated emails and phone calls to customer service, they have sent us bill after bill which we inadvertently overpaid and now they owe us $40, but they have also sold our name and address to other companies and now our mailbox if filled with unsolicited junk mail every day!
STOP! Do NOT order books from this company!I have tried to return the books Health Breakthroughs and Treasury of Health Secrets but they will not send a label as promised. I am writing my State Atty General and contacting the Connecticut BBB.

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11:54 am EST
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Bottom Line dishonest scam

I ordered two books, Treasury of Health Secrets and Health Breakthroughs last year. I have phoned and emailed repeatedly and received empty promises for a return label and reimbursement for an extra payment of about $40 that my husband sent by mistake because they billed us over and over.
Once when I phoned, I asked the lady if she realized that she worked for a disreputable company, her reply, "Well, I have a family to feed." I then replied, "So, that is justification for your company to rip off the public?" She was clearly annoyed and promised that she would take care of the overpayment reimbursement and we have yet to receive it. I am surprised that this company is getting away with this after reading all the complaints!

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Bottom Line Unordered Book

I just received a book from Bottom Line Books that I did not order. There is a note on it for the Carrier to leave it if there is no answer at the door, and since I was hospitalized at the time, there was nobody home. Now I have to return it to the post office, however, I am unable to drive at this point. This company is a crock. Never order from them, you will never hear the end of it.

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J M Conner
,
Nov 14, 2008 10:27 am EST

Received unauthorized book shipment. Want to return book with out charge or cost to me.

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J M Conner
,
Nov 14, 2008 10:16 am EST

Received book in mail. Had not ordered book.
Wish to return book without payment or charge.

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mary major
Live Oak, US
Feb 25, 2009 3:48 pm EST

Agree also got book in mail. Am returning marked refused. How do these people get you name and address.

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Del Francis
Rancho Mirage, US
Jan 31, 2009 12:45 pm EST

I have been trying for about three years to get off
BOTTOMLINE mailing list without success. How do
I stop the unauthorized shipments ?. I paid the last invoice. I requested that they not send anymore books without my ordering them but low and behold I just recived the 2009 yearbook and I do not see why I
should have to spend my time returning the books.
I think I will try keeping the book unopened and let
them try and collect. This might just send them a lesson

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yuller2
Newport Beach, US
Dec 19, 2008 1:40 pm EST

I had the same problem. They sent me an unauthorized 2009 yearbook. I looked up and contacted their customer service and told them of the problem. They made up some excuse but told me that I will receive a return shipping label by mail. They said to expect the label within 10 days. Their customer service number for the book is [protected].

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Andrew P.
,
Dec 03, 2008 4:19 pm EST

You can just hand it back to your postal carrier, marked "REFUSED - RETURN TO SENDER", and have it returned for free, but only if you haven't opened the package.

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Andrew P.
,
Dec 03, 2008 4:16 pm EST

The best policy when dealing with unwanted merchandise from Bottom Line Books is to refuse shipments; do not open the package or envelope, mark it "REFUSED - RETURN TO SENDER", and hand it back to your postal carrier. If you open it, you'll be stuck with the postage charges. Under no circumstances should one send them payment for the merchandise. This company is notorious for their strong-arm merchandising tactics, having done so for well over ten years. Evidently, the displeasure of a few of their customers, er, victims, is acceptable within their business model, so long as they can get a sufficient number of them to send them payment.

I ordered the Bottom Line Year Book in the mid-1990s and the next year received an unsolicited copy, followed by a stream of abusive, increasingly threatening letters from Bottom Line Publishing. Eventually I got them to abate. Then, in 2008 I again ordered a copy, based on promises of interesting information in some supplemental reports to be shipped with the order. Again, in November 2009, I received an unsolicited package from Bottom Line, presumably the 2009 version of the Year Book. I immediately took the package to the post office, had it marked as a refused shipment and returned it to the sender. About three weeks later I received an envelope from the publisher, presumably the invoice for the shipment; again, it was taken to the post office unopened and returned to the sender.

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Mrs. R. Woodruff
,
Dec 03, 2008 11:33 am EST

I really don't have a complaint. I would just like to know how to get a shipping label so that I can return the book.

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BOB
,
Nov 25, 2008 4:56 pm EST

mark package refused, give it to USPS.

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This review was chosen algorithmically as the most valued customer feedback.

I returned a book last July and have still not received my refund. They have given me excuses and abject apologies and promises but NO money. Now they will not answer my e-mails. Patricia Davis is the customer Care person and she sent me an e-mail stating that I would finally get my refund in December, but of course I didn't. now she doesn't answer my...

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Bottom Line Billed for RETURNED BOOK

Returned The Book To Sender And Got A Bill For It. Didn't Want Any More Of Their Books. They Don't Seem To Care.

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Frank E Belzer
Steele, US
Jan 06, 2009 2:50 pm EST

Received a book (Bottom Line Health Breakthroughs without ordering. I did not accept book at delivery and wrote "Return to Sender".
Now I have received a bill after requesting to be removed from their mailing list. What should I do now? There is no phone number that can be called.

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Hamster
, US
Mar 04, 2010 1:51 am EST

I have ordered several books from Bottom line, some I keep, some I send back. I have never been billed after sending it back.

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3:47 pm EST
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Bottom Line billing for books not ordered

My nightmare with this company began when I recveived a book that I did not order. I refused the book and returned it in the original unopened package via US Postal Service.

I started receiving invoices and noted on them that I had refused the book and returned it. Eventually this became a PAST DUE issue demanding payment.

I continued to return these notices without any success and received a "Collection Notice" from North Shore Agency, Inc. demanding payment of the $36.92 for the returned item.

I sent certified notice to both Bottom Line and North Shore demanding immediate retraction of the notices and satisfactory closing of the account and charges. I have not received a response from these companies as of this date.

I would be interested in contacting any other individuals who would want to pursue a Class Action Lawsuit against these organizations for their malicious and illegal activities.

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konaguy
, US
Jun 08, 2009 10:20 pm EDT

Same thing happened to me. They try to intimidate you into paying. I can only imagine how many elderly and uneducated people they have victimized. I hope these crooks go to jail.

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8:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bottom Line being billed for a book I did not order or receive.

I keep getting billed for a book that I never ordered, and when it came to my house, I returned it unopen. Bottom Line books still keeps sending me a bill every month, and saying how I owe them money, yadda yadda. It's really annoying. I send it back to them each time, telling them what the deal is, and they keep at it anyway.

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About Bottom Line

Bottom Line Inc. offers a range of consumer information products including newsletters, books, and an online presence. Their content covers health, financial advice, and lifestyle tips. They aim to provide actionable insights to help individuals make informed decisions in their daily lives.
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Overview of Bottom Line complaint handling

Bottom Line reviews first appeared on Complaints Board on Sep 24, 2007. The latest review A Game-Changer for Business Efficiency was posted on May 22, 2024. The latest complaint Books was resolved on Jan 12, 2019. Bottom Line has an average consumer rating of 2 stars from 166 reviews. Bottom Line has resolved 43 complaints.
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