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2.0 165 Reviews

How responsive is Bottom Line's customer service?

43 Resolved
122 Unresolved
Almost disappeared 🫥
We're pretty sure that if Bottom Line showed up wayyyy more often on ComplaintsBoard and paid more attention to reviews and complaints, it would lead to better results. But for now, the resolution rate doesn't show successful interaction with customers. We advise reviewers to be careful when communicating with Bottom Line and be ready for the chance your problem might not get a response. It's also good to start looking for other solutions if your issues aren't fixed as you want.
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Bottom Line reviews and complaints 165

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Newest Bottom Line reviews and complaints

ComplaintsBoard
L
12:00 am EST

Bottom Line unauthorized charge!

I received a package of books today that I did not order from this company. I called the company and was told they would send me a free shipping label to return the books. If they fail to do so, I will contact the State's Attorney.

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Nancy Rose
Pulaski, US
Mar 05, 2010 9:17 pm EST

I recieved a book, TREASURY OF HEALTH SECRETS NE, on 02/22/10 that I did not order, and have now recieved a bill for the book in the total amount of $47.94, or payments of $31.96. I sent the book back unopened on 02/24/10. So I do not plan to pay for the book, and would like to know why it was sent to me in the first place. Nancy Rose

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SevenThunders
Leo, US
Nov 16, 2009 11:27 pm EST

This company's sales techniques are criminal. I canceled my so called subscription after receiving the first book, which I paid for. They sent me the 2009 edition anyway. After calling them, they told me to mark the package as refused return to sender and that they would could cancel my 'subscription'. Several weeks later I received a bill for the book I returned.

That is completely unethical. If they persist I'll probably have to file a criminal complaint. Someone needs to stop these guys.

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Michele Mino
Johnstown, US
Nov 01, 2009 12:34 pm EST

I orderd 2009Health breakthroughs and loved the book. I paid the bill and keep getting billed for it. Please get yor act straight. You can reach me at: Michele Mino; P. O. Box 5363; Johnstown, Pa. 15904 I'm not going to keep on paying for a book 3x . I have my cancel checks to prove it. Michele Mino

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Registered Nurse
New Orleans, US
Mar 09, 2009 12:12 am EDT

Thank you for contacting Bottom Line Books. Merchandise can be returned by 4th class mail to; Bottom Line Books, PO Box 508, Clarion IA 50526. Please be sure to include a statement or reference your account number so proper credit can be issued.
If you have further questions, please feel free to contact me. You may also contact our Customer Service Center by calling [protected].
Sincerely,
Customer Service
CJL

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jan Rupert
St. Paul, US
Feb 24, 2009 7:27 pm EST

I received a bill saying I placed an order for a book and agreed to pay $36.92. I did not receive a book from you and at this point I have no idea what book I ordered or if I even ordered a book from you. Therefor Unless I get a book or am told what I ordered from you I am not going to pay you anything. The letter I received from you also said you have not heard from me. I wrote you a letter by hand not too long ago explaining this very situation. Respectfully Jan Rupert

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Titus Bass
Duncanville, US
Feb 20, 2009 5:38 pm EST

Thank you for this website! It has helped me avert my aunt from ordering from scam companies such as Bottomline/Help and HCI, browse through the complaints. It looks to be a lot like Bottomline.

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kerry green
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Nov 08, 2008 8:18 am EST

i am receiving books from bottom line tha i did not order and a bill for a newsletter that was supposed to be a gift alsothere seems to be no way of putting a stop to it

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charles turner
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Oct 20, 2008 1:02 pm EDT

i cant seem to cancel with this co. three times i did but with no response still getting their junk in the mail and threating letters about my bill

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Bartlett Beebe
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Aug 20, 2008 10:33 am EDT

I recieved my book order370195410921695 8/19/08 but the box was empty. 001/010-33/901710/901876. $47.94 8500 E Southern Ave #123 Mesa AZ 85209. I will notify the post office phone [protected]

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Bob Leier
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Aug 02, 2008 7:41 am EDT

My mother passed away early 2008, and I am receiving notices also for a book she never received or ordered. They also stated that I have 28 days to pay or it will go to collections. I guess when they call to talk to her, I will give them the address and the phone number of the cemetery where she is buried at. It's the weekend, so I will call on monday and give them a piece of my mind.

Bob Leier

ComplaintsBoard
B
12:00 am EST

Bottom Line recieved an empty box

I recieved a missed delivery ticket from the Post Office, I didn't order anything so I assumed it was a late Christmas gift or something to that effect . When The woman at the Post Office handed me the package which was supposed to contain a book called "Bottom Line Yearbook 2008" from Bottom Line Books, she explained to me that the box had been recieved empty but they are still required to deliver it regardless, in order for the recipient to take action or make new arrangements from whatever company it had been shipped from.
Well the "Bottom Line Is" I never ordered the book in the first place and to make matters worse there was an Invoice attached with a Due On Receipt of Package Bill for $35.90 I was not amused and I will take legal action if they try to collect on this falsely imposed dept.

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Patrick Mesiti
,
Jun 02, 2008 4:06 pm EDT

Happened to me too/.
What happened with your complaint?

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Anna Marie Alva
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Feb 08, 2008 10:08 am EST

I received a delivery (an empty package) from the Post Office. Went to the Post Office with the empty package which was supposed to contain books called "Treasury of Health Secrets", "Bottom Line Uncommon Cures" and "Medical Blunders" from Bottom Line Books. He explained to me that the box had been recieved empty but they are still required to deliver it regardless, in order for the recipient to take action or make new arrangements from whatever company it had been shipped from. There was an Invoice attached with a Due On Receipt of Package Bill for $47.54. I have received books from you before and this has never happen. Please advise, what action needs to be taken and I will take legal action if you try to collect on this falsely delivery. The delivery date was February 6, 2008.

Also, please do not send me any books that have not been ordered.

Thank You!
Anna Marie Alva
835 W Mayfield Blvd
San Antonio, Texas 78211

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Harvey Rogers
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Jan 12, 2008 2:54 am EST

I JUST RECIEVED THREE BOOKS FROM YOU, I DID NOT ORDER.
TREASURY OF HEALTH SECRETS NE
BOTTOM LINE'S UNCOMMON CURES
MEDICAL BLUNDERS
WAS CHARGED $47.90
I NEVER EVEN HEARD OF YOU PEOPLE !
WHAT KIND OF SCAM IS THIS ?

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Scott Johnson
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Jan 03, 2008 9:36 pm EST

Have you contacted their customer support to discuss these details?
http://www.bottomlinesecrets.com/cust_service/contact.html

Pablo

ComplaintsBoard
J
12:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Bottom Line - unsolicited book!

Bottom Line Books keeps sending their annual book despite notes sent to the on the prior bill. These books are unsolicited and there is no apparent way to stop delivery. According to others in this predicament, if you fail to pay for this unsolicited book they threaten to mess up your credit report. This is an out and out criminal scam on the part of thi...

Read full review of Bottom Line and 146 comments
ComplaintsBoard
L
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Bottom Line - book never received

I ordered this book, Treasury of Health Secrets, but NEVER received it. After awhile they sent me a bill saying it was the second one they sent, even though I never got a bill for this book before. was trying to find a phone # for then & found this site!

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ComplaintsBoard
V
12:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bottom Line fraudulent sales tactics

Bottom line books
5401 chimney rock rd apt 520
Houston, tx 77081
Phone: [protected] fake phone number (Cell phone number of a woman)
P. O. Box 11014
Des moines, iowa [protected]

Company sells and distributes books ordered on the internet.

I ordered a book "bottom line's power aging", because the company's offer was that if it didn't live up to their hype I could keep the book and would not have to send any money - it didn't and I didn't. If there is any other requirement I was not aware of the company never explained that anywhere; next thing I know they are sending me bills for $35.92, and now they have really aggravated me with their current statement that they are putting me up for collections on that amount.

I have tried to call them but the only number I can find on them is actually a cell phone number belonging to a woman (She told me she has also tried several times to contact them to correct the error, which I think is done purposefully, because so many people call with complaints of their fraudulent sales tactics).

If you have had a similar experience please contact me at my phone number - our strength in numbers may finally get bottom line books to straighten out their act!

Sincerely,

Louis castronovo - [protected]

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Joseph Laslo
Harwick PA, US
Dec 19, 2023 4:29 am EST

I have received an invoice for a book I never received.The book is "Health Breakthroughs 2024" according to the statement the book was shipped 11/29/2023 i have never received the book.

My account# is [protected].

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Al Gon
Houston, US
Sep 10, 2023 7:36 am EDT

Your customer service line is very customer unfriendly. Callers get lost in a very bad loop.

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Grace Crouch
, US
Apr 30, 2023 8:39 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I keep getting an invoice for a book that was sent back about the time the invoice . Please stop sending them to me I don't have the book.

STOP trying to bill me for something I don't have Please.

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pamela butcher
, US
Jan 22, 2023 6:58 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Account # [protected]

I returned this 2023 yearbook 4 mths ago but I keep getting a bill. It was returned unopened. The book was shipped to me on 10/20/2022 and I returned it the next day. Please stop sending the bills for a book I do not have.

Pam Butcher

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wrong items 2
Rainier, US
Jan 16, 2023 10:43 am EST

billed for books didnot order or recieved

if i could find them i would send back.

account [protected]

BL ULTIMATE WOMEN'S Guide 2023

BL HEALTH BREAKTHROUGHS 2023

I'm in my 80's and can't read any more""

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Martin Herrle
Morehead City, NC, US
Dec 17, 2022 3:30 am EST
Verified customer This comment was posted by a verified customer. Learn more

But they sent another book which arrived today, called bl health breakthroughs2023. My wife and I are both in our 80’s and no longer can afford the subscription-we live on a fixed income.

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Mary A. Skolaut
Wichita, US
Sep 27, 2022 3:57 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I returned the book you are billing me for. So, I won't be paying this bill for $43.99, dated 9/9/22 . You should update your phone number on your website. I have a post Office receipt for 08/24/2022 for the return of the book $4.16 at the USPS [protected] Wichita,KS run through my Discover card.

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David Mullins
, US
Jan 06, 2020 9:56 pm EST

Received 4 new debit cards in 4 different names from this address

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Rodney Lars Dahlgren
, US
Apr 22, 2019 2:21 am EDT

Addressed to my Dad that passed away three years ago in 2016. I really doubt that he purchased a book while dealing with painful cancer for two years. And even if I knew what BOOK this could have been, the fires of 2017 burned the family home to the ground with nothing saved.

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Ruth V
, US
Nov 12, 2018 1:18 pm EST

Hello, I do not have an order number because I did not order book title "BL Ultimate Womens Guide 2017". Please do not send me books I did not order. There was no correspondence with this package. I have to return now at my expense plus I need a return address...Most Sincerely, Mrs.Ruth V. Coba...

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Contact Bottom Line customer service

Phone numbers

1800 678 5835 +1 (800) 274-5611 More phone numbers

Website

bottomlineinc.com

Most discussed Bottom Line complaints

fraudulent sales tactics
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