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2.0 165 Reviews

Bottom Line Complaints Summary

43 Resolved
122 Unresolved
Our verdict: When using services from Bottom Line with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Bottom Line reviews & complaints 165

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S
10:35 pm EST

Bottom Line bill re:diabetes cure new edit which I didn't order

In the summer I received a postcard in the mail asking me to reply by phone if I wanted a book, I called the number after waiting close to an hour and stated no. I cannot read well because of cataracts. If this book was delivered it was in error. At our next condo meeting I will ask if anyone saw this book. and if so will return it. Tell me what steps are necessary

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3:10 pm EST
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Bottom Line I received a bill from bottom line books for a book I never ordered or received

I received a bill from Border Line Books for a book entitled 'BTOM YEARBOOK 2019' on 12/01/2018 that I never ordered or received. It says the account number is [protected] and that I owe $44.95. Please explain to me why this bill came to me and why I am being billed for it. I have never ordered this book and have never received this book, so please correct this mistake and let me know when it has been corrected. My email is '[protected]@cox.net'. Thank you in advance for your attention to this matter

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11:11 am EST
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Bottom Line a bill from you.

I have received a bill from you that is WRONG.

I have never ordered or received any book from your company. I will not pay this
because I didn't order or receive any book from your company.in fact, I've not heard or known anything about your company until this bill arrived.

The book is called BTOM YEARBOOK 2019. The cost is $39. 92.

I request a written dismissal from you and an explanation.

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Update by Lora Whaley
Nov 26, 2018 11:31 am EST

I received a bill for a book that I know nothing about. I have never ordered or have bought from this company.

The book is titled as BTOM YEARBOOK 2019.

I request a written dismissal and an explanation. Who or where did this incident (ordering the book) occur?

I only have this one bill in front of me, although it suggests that this is the second installment.

Update by Lora Whaley
Nov 26, 2018 11:45 am EST

I received a bill for a book I never ordered and, in fact, have never heard of it.

The book is titled BTOM YEARBOOK 2019.

The cost is $39.20. I have no idea what this book is about, obviously some sort of yearbook.

I will not pay this and I want the company to dismiss the charge. I also want them to
explain how and where did this occur. This means where it was ordered and by whom...since it wasn't me.

Update by Lora Whaley
Nov 26, 2018 11:50 am EST

What else do you want me to say?

Update by Lora Whaley
Nov 26, 2018 11:48 am EST

What comment do you want me to post?

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D
5:51 pm EDT

Bottom Line shipping / not shipping books unsolicited and then putting a "credit standing alert" on me.

I received a bill/invoice for bl ultimate women's guide 2018 for $44.95. I did not order this book or received it through the mail. Can anyone help with stopping people like this for holding our credit rating over our heads? I am a 70 year old disabled lady and don't get out much. What can I do about this? Help me please. Thank you so much and God bless your for having this place to come and lodge a complaint.

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8:56 am EST

Bottom Line 2018 health breakthroughs

[protected] Please note. The ONLY reason I ordered this book was because Dr. West said there was a simple procedure to help prostate issues. On the paper form received with the book--it states "The 30-minute Cure for Prostate issues." Page 130. Nothing like that on page 130 as stated. I will not pay for the postage to return this book--because it was not as advertised. If you want your book back --please send me a free shipping label or postage. If you can supply me with my requested information--all is forgiven--and I will send off a check with dispatch. (Also the 30 minute Cure information is not in the index)
Best regards,
Fred Stupp
1601 N. Quicksilver Trail
Tucson, AZ 85737

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Barbara Cmehil
, US
Nov 24, 2018 9:19 am EST

I am returning The 2018 this book because I did not feel it lived up to its claims. I shipped it out on NOV 24, 2018.
Barbara Cmehil
7566 Reflections Drive
Indianapolis, IN 46214

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M
12:16 pm EST

Bottom Line bl ultimate women's guide

Your statement states the book
BL Ultimate Women's Guide
was was shipped to me on 10/27/17 .
You sent it to the house I sold in October 1709 Hale Drive. Albert Lea MN 56007
My account number is [protected]
I have moved Three times since breaking my hip . Sold my house, went to transitional care and now am in assisted living. I live in a different city.

I never got the book.

I will not be paying this Bill.
my new address is
Marlene F Jensen
1860 University Ave.
St. Paul, MN
55104.

Please cancel the Bill
or send the book and then I will pay you.
Thank you
Marlene F Jensen
[protected] phone
email
[protected]@visi.com

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11:52 am EST

Bottom Line received 2 unauthorized books.

Hello, I've received 2 books that I did not authorize for order. Matter of fact one is a duplicate of what I already paid for. I received them in December of 2017. I would like to return them via UPS but your only address available is a PO Box in which UPS does not deliver to. Please provide me a complete address so that I can return them. Account number [protected].

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Shaun R.
, US
Jan 12, 2018 12:05 pm EST

Hi Lupe. Appreciated reading your complaint. I'd like to help. Is it possible you're on an automatic renewal/purchase program?

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L
6:49 pm EST
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Bottom Line unauthorized books received

Good evening,
I have received two unauthorized books from you in the past two weeks.
I have NOT ordered any books and have NOT opened either of these that were left on my porch.
The first one was delivered on Sunday November 26th and the other one today, December 6th. I did not renew my subscription when it ended as I lost my job in September and I sure did not order any books knowing I was not going to have a job. Please send me labels to return these or give me instructions on what to do with them,
I am attaching images of the labels on both boxes, neither have been opened.
Thank you, account # [protected]

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9:33 am EST
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Bottom Line ten day diabetes cure books

Hello- for some reason i was sent out two boxes of same book. Diabetes cure. So i emailed your company and you sent me a postage free return receipt. I have not heard from you so i dont know if it was refunded to my credit card or not. Now for the second book i will be sending payment on the third of december. Thank you. Marlena 1850 east laverne street, bolivar, mo. 65613

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10:46 am EST
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Bottom Line books

Recently I have received two shipments of Bottom Line Books. I would like to have you discontinue all/any future shipments of your Bottom Line Books. I have rejected two in the last month. These were not ordered and are not useful at this time. If at all possible, please remove my name and address from your mailing list.

Thank you for your assistance in this matter.

Gary Cornell
3999 Swaney Rd
Traverese City, MI 49686

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10:01 pm EST

Bottom Line received brain-boosting secrets book not book I ordered

11/15/2017

Yesterday I received the Brain-Boosting Secrets book in the mail. I would never have ordered this book. Actually, I thought I ordered the book with the eggs and bacon on the front cover, but now I see that is in Spanish and I don't want it. If that book is in English, I would like it instead of the Brain-Boosting Book. If it is not in English, please send me the 2018 Breakthrough Book. I should not be charged for both books.

I have not received my bill yet, so I can't tell you any account number or anything. I hope we can clear this up quickly.

Thank you.

Mafelda Jackie Londa
307 Yorkchester Drive
Houston, TX 77079

Please respond and send correct book asap.
[protected]@gmail.com
Daughter's cell is [protected]

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12:08 pm EST
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Bottom Line sent bl health breakthroughs 2018 which I did not request?

Please send me a label to send back. I cannot afford the book. I have reviewed it briefly, because there is a member of my family that is very ill and in the hospital, I have not had time. Thank you. It is a very good book. Please tell me how I requested this book. I get things through the mail saying I requested something but I did not.

Carolyn Bertges
723 N 8th St
Okemah, OK [protected]

Account # [protected]

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9:54 am EST
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Bottom Line bottomline yearbook 2018

I received this bottom line yearbook for 2018. I have received these yearbooks in the past but have said that I no longer want to receive them. I found that a lot of the information is redundant from one year to the next. I do not these book any longer. Since they sent this one to me, please let me know how to get it back to you with the message "Stop Sending me more!" I will not pay this invoice this year.
thanks,
John Bugado Acct# 1360107

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S
Steve Bollinger
, US
Nov 18, 2017 12:55 pm EST

I will also not pay for this unsolicited shipment.
stebol22@gmail.com

ComplaintsBoard
O
2:59 pm EST

Bottom Line btom yearbook 2018

Today I received an invoice for a book mentioned above which I did not order and was returned with refused did not order written all over it. I am weary in the past I ordered books from this company, however lose my name, address and account number #[protected]. I do not take kindly to being bullied and no longer wish to do business with this company. The book was received around 11/01 and sent back on 11/07, from the corporate hills wichita kansas post office. I don't think I can get much more specific than that.

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9:26 am EST

Bottom Line book received that wasn't ordered

As of Nov. 13, 2017 I sent back via the post office "refused - return to sender" a book you sent me that I neither ordered nor opened the package. I don't know the name of the book since I didn't open it. Do not send me any more books or invoices for books. My account #[protected]. I subscribe to your newsletter but will cancel that subscription if I keep receiving unwanted items. I sincerely hope you don't lose me as a customer!

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9:31 am EST
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Bottom Line women's health book

I recently received this Women's Health Book, which I did not order. I want to return it. Please send me the return address and the way it must be sent. Last year I received 2 of these books, on the same subject, and gave one away as a gift because I did not have time to deal with it during the busy holiday season. I will not do this again and will not order any books from Bottom Line Books for fear of this practice of receiving yearly updated books not ordered again. Please advise where and by what means to send this book back. My customer # is [protected]. Thank you.

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1:26 pm EST
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Bottom Line products received not ordered

My Wife is a regular customer and buys your books etc ., regularly but we received one not ordered and cant find any paperwork to return it. Please provide what we need ASAP.

Acct # [protected] Margaret Carithers, 310 Park Glen Drive, Mt. Juliet TN
37122
"The Iltimate Guide to Beating Disease Received 11/02/2017

Please send shipping documents by e-mail to this address :

parthenon!@aol.com

(note we did open it looking for receipt or any information needed to return and get credit for our return)

Thank you

Bill Carithers.

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12:49 pm EDT
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Bottom Line bottom line book 2018

I just received this book in the mail and do not recall either ordering or requesting it. I want to return it and get reimbursed for any cost to me associated with it.

My account number is [protected]

Please let me know why it was sent to and if I have been charged. If this happened due to some automated/recurring process I want it terminated immediately so this does not happen again in the future.

Thank you,

R H Rash

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E
7:52 am EDT

Bottom Line a medical book that was mailed to me and I didn't order it.

I received in the mail a Bottom Line Health Book that I did not order and I am trying to send it back. There is no information on how to send it back and there is no bill. This book was left at my door and I'm not even sure how it got there. I really don't want this book and would like to send it back at no charge. I opened the box to see if the bill and information on how to return the book, but there was no bill inside or outside on the box. Please help me send it back to you at no cost to me. I am a Bottom Line Customer, but I DID NOT order this particular book.

Thank you for you help,

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Update by Evelyn Knight
Oct 30, 2017 7:55 am EDT

Need help in returning a book that Bottom Line sent me that I DID NOT order. There is no bill or way to return this. I do not think I should pay for a book or return postage for a book that I DO NOT want or ordered.

Thank you for your immediate help

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1:49 pm EDT

Bottom Line bottom line yearbook 2018

I recently ordered the bottom line yearbook 2018 and when I got the package I opened it and it was bottom line's 2018 health breakthroughs.. How do I return this book and get the one I originally ordered? Thank you
Wayne wells 37 fifth st glens falls ny 12801 also how do I return the book I received since the package is unusable after opening it. Do I need a return authorization label to return it.

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Bottom Line contacts

Phone numbers

1800 678 5835 +1 (800) 274-5611 More phone numbers

Website

bottomlineinc.com

Most discussed Bottom Line complaints

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