Menu
Bottom Line Customer Service Phone, Email, Contacts
Bottom Line
reviews & complaints

Bottom Line
reviews & complaints

Bottom Line Complaints Summary

43 Resolved
122 Unresolved
Our verdict: When using services from Bottom Line with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
File a complaint
Write a review
Verified
The authenticity of the customer service contact information for Bottom Line has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Bottom Line. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews

Bottom Line complaints 165

Sort by:

Newest Bottom Line reviews & complaints

ComplaintsBoard
C
1:29 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Bottom Line Book recieved from Bottom Line Books that I did not order.

I received a book I did not order. I opened to see what it was and immediately resealed it. Post Office wanted to charge me $12 to return! Tried contacting Bottom Line for a return label and was having to deal with a scam person..HOWLY.COM, trying to charge me $1 and then $55 to take care of this. My bank immediately notified me of fraudulent activity and cancelled that account. I will refuse to pay any bill associated with this book. This correspondence took place on Dec.5,2023 in the evening around 8pm.

Desired outcome: Don't mail anything else and remove me from any lists Bottom Line Books has. Do not bill me as I refuse to pay for something not ordered.

Confidential Information Hidden: This section contains confidential information visible to verified Bottom Line representatives only. If you are affiliated with Bottom Line, please claim your business to access these details.

Read full review of Bottom Line
Hide full review
ComplaintsBoard
J
2:19 pm EDT

Bottom Line Bill I received for 25.54

I was sent a book (ultimate women's guide 2023) I did not order and spoke with Mel in your service department on May 22, 2023 and she said she would send me a return label. I never received it, so I trashed the book. I then received the book I ordered (bottom line year book 2023) with a statement for amount due $44.19. I paid the amount due with a check and now they are telling me I still owe $25.54 balance. There was no balance on the original statement, or I would have paid it in full. I think your dept. needs better supervision. I am not spending anymore money on stamps.

I managed an office for twenty years, with no complaints. If this is not resolved, I will have to report it to the better business bureau. Hoping you will resolve this matter. The letter was sent to me by Ellen Anne Jay, customer service mgr.

Janet Mendel

31A Forts Ferry Rd

Latham, NY 12110

Read full review of Bottom Line
Hide full review
ComplaintsBoard
L
6:16 pm EDT

Bottom Line Delta Dental of California Insurance

Delta Dental Of California refused to pay for crown building before putting in the crown, verbiage, CORE BUILDUP, INCLUDING ANY PINS WHEN REQUIRED.

This is required to put in the stud for attachment of the crown. This procedure is definitely need to affix the crown to the jaw.

this is a necessary part of putting in the permanent crown.

I cannot believe Delt Dental Denied expense. Even though it only cost $250.00, and we paid years of fees to this company for this insurance.

Desired outcome: Pay to the Dentist the $250.00 Simple to the dentist.

Read full review of Bottom Line
Hide full review

Is Bottom Line legit?

Our verdict: Complaints Board's thorough examination reveals Bottom Line as a legitimate entity with notable strengths. Despite a 26% resolution rate on customer complaints, which invites a closer look, Bottom Line stands out for its commitment to quality and security. Clients considering Bottom Line should delve into its customer service record to gauge compatibility with their expectations.

Bottom Line earns 94% level of Trustworthiness

Perfect Trust Endorsement: Bottom Line achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Bottom Line. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Bottom Line has registered the domain name for bottomlineinc.com for more than one year, which may indicate stability and longevity.

Bottomlineinc.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Bottom Line website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Bottomlineinc.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Bottomlineinc.com you are considering visiting, which is associated with Bottom Line, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Bottom Line website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Bottom Line's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 26% of 0 complaints were resolved.
  • We conducted a search on social media and found several negative reviews related to Bottom Line. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
K
1:12 pm EST

Bottom Line Books being sent without ordering.

This company I believe tries to target and take advantage of people in general but what I am talking about personally is the elderly.

My 95-year-old mother continues to get bills for books that were never ordered. I have call Bottom Line Books numerous times and told them that we are not going to pay for and bill and have told them to get my mother's name off of their list and to take her name completely out of their systems, but the bills keep coming.

If you will notice they have a 2-star rating and a ton of complaints, so this is not an isolated problem.

Read full review of Bottom Line
Hide full review
ComplaintsBoard
K
5:29 pm EST

Bottom Line sending books that were never ordered

My mother is being mailed books she never ordered. If she doesn't open it and simply returns to the mailman--return to sender, she shouldn't receive any more I hope. Will this remove my mother from their mailing list? I am very angry that she is being taken advantage of in this way. I just realized she's paid hundreds of dollars to this company for books she doesn't need.

Desired outcome: I want all book shipments to my mother to cease.

Read full review of Bottom Line
Hide full review
ComplaintsBoard
D
12:13 am EST

Bottom Line Billing about a book never ordered

BottomLineBooks sent my 90 year old mother, a box with a book in it, which was then returned by me (unopened) via USPS back to the BottomLineBook company. She has received a billing date 01/13/23, stating she entered into an agreement to pay $43.58 for the book, which she says she never entered into any such agreements on these book(s). So now I've scanned in the billing, & will upload it to the complaint board.

She is not paying for a product that's never agreed upon, & has been returned in Oct22-Nov2022.

Desired outcome: Drop all charges and/or any such claims on her agreements.

Read full review of Bottom Line
View 0 more photos
Hide full review
ComplaintsBoard
D
7:44 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Bottom Line Book I want to return need a free return label. I did not order this book.

Need to return label for book BL Health Breakthroughs 2023. Need a Free Return Label I am Not going to pay for this book and a return label I did not order. Got the book on [protected], Got bill on -[protected] for $ 47.42 for the book BL Health Breakthroughs 2023 did no order. It would be nice if your return prosses was. made easier, to use. No one wants to sign up to another company. and pay to get a label for something they did not order.

Desired outcome: LABEL FREE TO RETURN THE BOOK

Read full review of Bottom Line
Hide full review
ComplaintsBoard
O
2:35 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Bottom Line Being Billed for book I do not have

You sent me notification of Bottom line book yearbook 2023 and if I did not want it to send back the notification card stating I did not want it and you sent it anyway. I took it to post office stating refused by customer and they sent it back. You mailed me a bill and I sent this back stating I do not have it and now you have sent me another bill. I can't find a phone number so what is up with you people. I have enjoyed my subscriptions to Bottom line Health and personal but never want any of your books and if this is not settled, I will not be subscribing to those anymore ether.

Nancy Callahan

Desired outcome: Cancel This bill for book I do not have.

Read full review of Bottom Line
Hide full review
ComplaintsBoard
J
12:19 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Bottom Line Bottom Line BL Ultimate Women's Guide 2023

I received an invoice #[protected] for BL Ultimate Women's Guide 2023, dated as of 12/02/2022. I did not order this book and I did not receive it. The invoice says It was shipped on 11/28/2022. Again, I haven't received any book and didn't order any book. I did order and receive the Ultimate Women's Guide to Beating Disease 2022 about a year ago which I received and which I paid for, I wasn't impressed enough to order anything else from BottonLineBooks. I tried to get information online but seemed to just get the run-around. I got to a chat room but they wanted my credit card number to get an answer and I will not give them a credit card number. I also found out that I would also have to start paying them $46 a month if I pay $1 to discuss this issue and would need to cancel to get out of paying that.

Desired outcome: I should not have to pay this invoice for a book I didn't order, didn't want and didn't receive.

Read full review of Bottom Line
Hide full review
ComplaintsBoard
J
10:18 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Bottom Line Unauthorized books sent

I ordered one book in November, which I received, and subsequently received two other different books that I had not ordered. I sent back the unopened box and am waiting to receive instructions on the box opened and not ordered,which was Bottom Line Yearbook 2023. The bill was dated 11/25/2022 in the amount of $42.72. I put in a request but have heard nothing. Account: [protected]. If this is not resolved, I will not want the book I did order.

Desired outcome: I would appreciate a response and a resolution.

Read full review of Bottom Line
Hide full review
ComplaintsBoard
B
5:15 pm EST

Bottom Line Book: BL Health Breakthroughs 2023

I received an invoice for the book: BL Health Breakthroughs 2023, requesting from me $48.10 payment, however I did not order this book. I did order and pay for the book: BL Health Breakthroughs 2022. It appears that there has been an error made by the billing department. I neither ordered not received the 2023 version of the above stated book. The invoice states that the book was shipped on 11/21/2022 which would mean that I would have had to order the book a day to a couple of days prior to this date. The entire week prior to this date I was sick in bed, and barely looked at the mail: I was mostly asleep. I made no purchases of any kind during this span of time, and I was too weak at the time to get to a mailbox; I ordered the 2022 edition through the mail not online. I plan on calling the Bottom Line Books company on Monday to follow up on this unfortunate error.

Desired outcome: To resolve this error in billing.

Read full review of Bottom Line
Hide full review
ComplaintsBoard
B
3:27 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Bottom Line Bottom Line Books

We received an invoice in the mail for a 2023 Yearbook that we never requested and had not received. We contacted the company by email and explained their error. They replied that the book should arrive in a week or two and to return the book with a return label they provided in their response email. We ultimately received the yearbook and returned it in the unopened package it arrived in with the label they provide. Now, two weeks later or thereabout, we receive another invoice from them stating that payment had still not been received the the amount now due of $34.96 and a total balance of $52.44. I have again responded with the actions we have taken and to discontinue the billing harassment. This company is shady and should not be allowed to continue this pathetic business practice.

Desired outcome: That the company is prohibited from doing any future business.

Read full review of Bottom Line
Hide full review
ComplaintsBoard
G
1:16 pm EST

Bottom Line BL’s Green pharmacy

I called when I received the first bill. Informed gentleman that we had returned the book It seems this is and, ongoing problem, BOTTON LINE has. This is one of reason I was hesitant to start back purchasing from Bottom Line. This book I returned because O’Bidenflation has deepened into, two old retirees funds. PLEASE NOTE! THE BOOK HERE IN QUESTION: WAS RETURNED! So PLEASE CEASE SENDING A BILL FOR THIS OR WE WILL NEVER AGAIN PURCHASE FROM YOUR COMPANY!

Sincerely:

Gus & Shelia Folk

126 Poplar Springs Dr

Easley, SC 29642

Read full review of Bottom Line
Hide full review
ComplaintsBoard
E
6:26 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Bottom Line BL YEARBOOK 2025

Stop and decease sending notifications about above said book! This book wasn't sent to my father EDWARD MURPHY! At 8124 E des Moines st mesa az 85207, amount $54.09. My father has been deceased since 3/26/2021, i have sent several correspondents to you about my fathers status which you seem to ignore? If you keep on harassing me about this so called book you have sent him, i will see you on court for mail fraud, harassment and i am getting PTSD from all the harassment . Under AZ state law you must cease and desist once I have proven this book that you said was delivered, you have a copy of his death certificate. That is the proof on my side. You have no proof it was sent forward? So leave me and my family alone! Account [protected] ship date 11/02/2021. As you can see this book you claim that was sent out was several months after my father passed! S T O P sending me harassing mail now! This is your last warning before my Attorney gets involved!

Desired outcome: Stop harassing my family about your nonsense BOOK!

Read full review of Bottom Line
Hide full review
ComplaintsBoard
L
6:52 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Bottom Line On January third 2022, we purchased a defective 27 cubits ft . Refrigerator

The LG 27cubit ft side by side refrigerator was delivered to my house and the delivery people set it in place and plugged it in. I removed the food from my small kenmore chest freezer and filled my new LG side by side refrigerator and I was so proud of my new purchase. Since my old small chest freezer was old I threw it out. And a few days later I went to my new LG refrigerator to get ice cream. And all my food had ruined. You see we purchased this refrigerator to put it in the garage as a backup for our French refrigerator. Now we have been without a second refrigerator for over a week now. I would love to recover some of my losses.

Desired outcome: Recover some of my food losses.

Read full review of Bottom Line
View 0 more photos
Hide full review
ComplaintsBoard
H
5:24 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Bottom Line Unsoliciated book

Last year they agreed to take me off their book list.
this year I received another book that I did not order.

Desired outcome: Send shipping for return if they want the book back

Read full review of Bottom Line
Hide full review
ComplaintsBoard
E
7:42 pm EST

Bottom Line Free book???

I received this book supposedly as a free gift ...took a picture of the Box that even said that. Then a couple days later I get a bill for $49.16.
I would never spend that much money for book like this. I wish I had not opened the carton and thrown the carton away otherwise I would return to sender. How can I get my money back or out of this invoice which is a scam.

Desired outcome: Total cancelation of $49.16 is my desire

Read full review of Bottom Line
View 0 more photos
Hide full review
ComplaintsBoard
T
11:25 am EST

Bottom Line Bl Heal the Breakthroughs 2022

I received a book i did not order and I send it back the next day So why did I get a bill for a book I did not order and send back Maybe I should Contact the Better Business Bureau I am not paying for a book I did not order not order and I send Back Theresa Krueger 185 Jones Lane Junction City Ky 40440 Cancel My account [protected] I contact a a different Bottom Book address and they said they would take my name and address off the mail list so why the Bill

Read full review of Bottom Line
Hide full review
ComplaintsBoard
R
11:25 am EDT

Bottom Line Health book

I bought a book from Bottom Line in 2019. I was disappointed! The information they promoted as "new discovery" was one pill for my vision I had been taking for a while. But, OK. My surprise was next year, I received another unsolicited book. I just can't believe the abuse with older people for whom sometimes to find a way to return and item, is not so easy. What a big fraud! Then, they start sending letters for you to pay a book you don't want, you didn't buy … you are not interested at all. I finally, found a way to communicate with them, and the person at the phone asked me to send the book back, which I had to pay to do so as I had opened the box to check what was inside. She said all will be OK with me and The unsolicited book. I sent the book back. No immediately as it is not easy to me to go to the post office and do the long lane, after sending the book, I thought I had finished with that nightmare. I was wrong. Bottom Line gave my acct to a collection company because they want me to pay $48.55 for the book I didn't buy and I had already returned. . They hit my credit score 7 points down and are harassing me with letters asking me to pay. What a fraud and a terrible company.
Who can help me? Do Not Buy ANYTHING from BOTTOM LINE or you will be in the same nightmare I am now! Help to put BOTTOM Line and it's collection agency NSA North Shore Agency to act right and stop the fraud and the harassment against old people. They are a fraud and abusers! Creditor Acct # [protected] NSA acct # 2338229

Desired outcome: Restore my credit and stop the harassment

Read full review of Bottom Line
View 0 more photos
Hide full review
ComplaintsBoard
S
3:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bottom Line Unsolicited order

I received a Bottom Line Personal thank you for my order and an invoice saying they would send my free gift and 18 issues of the magazine. I DID NOT ORDER THIS AND HAVE THEM ON HOLD AT [protected] and the hold time is excessive. I will send the invoice back to them as not ordered and do not send me anything.
Legally this is known as an unsolicited order. If I receive anything from them I will not need to pay for it and will take them to court is they try to collect any money for this unsolicited order.
These bottom feeders are disgusting and need to be taken to account.
Their mailing address is Bottom Line Personal PO BOX 8535 Big Sandy TX [protected]
Again their phone number is [protected]
They are part of Belvoir Media Group LLC at [protected] ask for Ron

Desired outcome: Have no further reason to contact me. I do not want to do business with them

Read full review of Bottom Line
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Bottom Line contacts

Phone numbers

1800 678 5835 +1 (800) 274-5611 More phone numbers

Website

bottomlineinc.com

Most discussed Bottom Line complaints

fraudulent sales tactics
3
(opinions to this review)

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.