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Boost Mobile / additional 911 fee charged when paying phone bill

Philadelphia, PA, United States

After logging on my account I realized that boost already charges $1.65 for 911 fee. I pay my bill at Zerone Wireless 3654 Germantown Avenue, Philadelphia, Pa. They have been charging $1.00 for 911 fee as well. I spoke to your customer service (Carlos). He said all boost payment centers were told not to charge additional 911 fee. This has been going on for quite some time. What can I do ? I pay 2 boost bills. I would like to have my money back, and make sure that they are informed not to charge this. It's bad enough that my $35 monthly fee includes a $3.00 Boost/Virgin Service fee, along with the $1.00 911 fee.

No
Sep 19, 2017

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