[Resolved] Booking.com — wrong confirmation date on booking
Today I made a booking through bookings.com for 29 Nov 2014 for The Cabanas Resort at Sun City as we are going to watch a show at the Super Bowel on this date. After doing an availability search on the date that i wanted I selected the book this room button & went through the payment process. Once the payment verification was done I received a confirmation only to find that the date was booked for 29 Dec 2014. I immediately called them to notify them of the mistake. They said they are not aware of any glitches in their system & they can not change the dates because the venue was fully booked on the 29 Nov 2014. They also said that if I wished to cancel the booking for the wrong date that I will still be charged the full price due to it being a special price offer. I will never make use of their services again & will never recommend them to anybody.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Booking.com Customer Care's Response, Oct 30, 2014
I am sorry to hear about this. I have located your booking and I see that you selected a Non Refundable policy which does not allow changes nor cancellations. My colleagues have contacted the hotel on your behalf as it is their own policy and not Booking.com's but unfortunately they were unable to allow the changes. I will try to reach someone else at the property and will send you an email to follow up shortly.
Booking.com Customer Service Team
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