SUBMIT A COMPLAINT / unreliable booking confirmation

Amsterdam, Sri Lanka
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I travelled to Colombo, Sri Lanka and I had booked a Villa via Booking.Com for 2 nights, Booking Number [protected] PIN CODE 6249. Half an hour after I had checked in my room, Reception called to inform me that there seemed to have been a glitch in the system because even with my confirmation, had overbooked the room and they had no choice but to move me to another hotel (which I had no idea where it was or whether I wanted to move, I am pregnant by the way so you can imagine the inconvenience !!!)
I find this kind of overbooking completely unacceptable which leaves you with little or no choice of where the other hotel wants to bump you, particularly when you have come for a short stay.
I will not be using again and I will not be recommending it to anyone else.

Aug 05, 2016

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