SUBMIT A COMPLAINT / no customer care

I booked a room for 2 adults and a 9-month old baby via at Hotel Elysée Gare de Lyon in Paris, and AFTERWARDS the hotel said that I have to book another room for one adult or upgrade the room, as we cannot all sleep together. (Actually, it's parent's choice, whether to sleep with a baby, right?). Unless the hotel explicitly stated that in their terms, it's not something you would assume.

Despite the fact that my booking was a non-refundable, I want my money back, as the new conditions were revealed by the hotel after the booking.

Nov 29, 2016

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