Booking.com

The Waverley Guest House in Inverness is a grungy flophouse masquerading as a guest house and charging exorbitant prices for poky, dilapidated rooms. The rooms are excessively noisy, with live bands playing three metres from your head, then locals departing the pub shout to each other with canyon-like echoes along Union Street and finally shrieking seagulls until the traffic begins the next day. None of this is described on the website. Nor was I told there was a shared bathroom.
The unnaturally glowing reviews cast serious doubt on all other reviews on www.booking.com.
when I tried to write directly about this to www.booking.com, there is no option for direct contact. You are directed to a series of FAQs.
Until www.booking.com takes some responsibility for accurate representation of properties on their website, I will be forced to use other websites.

I would like to complaint about recent unauthorised credit card charges for accommodation in Koh Lanta, Thailand.
I did booked an accommodation in Koh Lanta for 22nd June but today I received text message saying my card was charged for THB1500 for accommodation that I am not aware. I am sure I didn't make any transaction to this accommodation and surely my information may have slipped from Booking.com. I am really disappointed to the level of security that booking.com provide.

Here is the detail of the accommodation
Transaction Date: 19 June
Hotel: Baan Pakgasri Hideaway
Amount Charged : THB1500

Do not use this service!
I used booking. Con to reserve a hotel in hawaii and they charged my card for the full week upfront! I have never prepaid a hotel upfront. I should have booked directly with the hotel. When I called booking. Con, the rep said that I agreed to their terms of prepaying for the room. Nowhere during the process was it mentioned that I would be prepaying for the entire week! Do not use this scam of a service! Book directly through the hotel. I wish I would read these reviews before I did business with this outfit.

I booked a special deal through Booking.com to stay here from 27/5-31/5/2016. The negotiated rate was about Rs 1300 per night. I arranged directly with the hotel management to arrive 1 night earlier & to check out 1 night later.
After checking out, I noticed that my bill showed an amount of Rs 12390 but my credit card slip Rs13390. I had been charged more for the negotiated lower rate through Booking.com. I can understand paying a higher rate for the additional nights.
I sent several mails to both Booking.com & Optimum Palm D'Or without eeceiving a notification that my credit card is re-credited with the overcharged amount of Rs1000. The hotel said I would get a discount at my next stay. Why on earth would I go back where I was overcharged.
What can I do to get my refund?
Thank You

this morning, 10 June 2016, I made a reservation for the first time through my.booking, com at Millenium Madejeski Hotel, UK: Pin 6120; Booking ref: [protected]

At the time of booking, mybooking.com website informed me expressly, as copy pasted in the attached document, that payment would be made only at check-in! I proceeded to reserve this booking on this express basis. There were other prices in this selection which also said that in fact payment would be taken on reservation. I expressly avoided those, knowing that I may need to cancel. I have since seen an email from the hotel/mybooking.com, that my cancellation, which I went on to make after a few hours of booking, will attract a fee. I have written to them to request a full refund on this transaction on the basis that the information provided on their website at the time of booking, and in fact throughout the booking process, was an express misrepresentation.

This booking was being made for my daughter's 8th birthday. I am saddened and disappointed that it has turned out so sour, especially as this is the first time I am using booking.com. when I called, the person who answered the phone made things worse for me. he kept pointing out to the information sent to me after the transaction, which says that there is a cancellation fee in the small print. If this had been the information at time of booking, I would not have gone ahead.

I just had a very unhappy experience with booking. com.
I reserved a hotel via them and provided my credit card detail on the 5 june, they are not supposed to charge me anything and I should only pay the hotel when I arrived. However, I found out today that few hundreds were taken from another hotel that has a similar name of the hotel I booked. I called the customer service representative to clarify the situation and the representative, serena, just blamed the hotel and claimed that it may be the hotel’s system problem. And she said that the amount that they charged is close to the amount printed on my reservation. (Accuracy is not important to them) she only offered to help and call the hotel but she did not solve my confusion about the charge from another hotel. Finally, they told me that it is a pending amount after calling the hotel directly without explaining the difference. The amount of money that they hold is more than the amount that is printed on my reservation receipt. Later on, I made a long distance call to the hotel for clarifying the situation, the hotel told me that they only charge local currency, after one or two weeks of our stay, they will give us back the amount of money. They also explain that the difference may be caused by the exchange rate.
Overall, I am dissatisfied with the service booking. com provided. They do not help me to understand the situation. First, they do not explain that the hotel may hold the money at the very stage of my booking process. Second, they do not take the responsibility of keeping my personal credit card detail. They said it’s the hotel keep my credit card detail not them. (But I provide them via booking. com!). This made me spends extra time and energy to call the bank and booking. com for clarification! I had also invested my emotion to understand the situation and deal with the inpatient, angry (The tone) , irresponsible customer service representation that is hired from a third world country and maybe exploited by the company. She is not taking any responsibility at all and so thus the company! She kept saying that she understands my situation but I did not think she really does. She even said that I didn’t listen to her! (What a customer service representative) if I have to deal with the hotel and the bank for my booking, why should I use booking. com? This is not my first experience with online booking agency, but my very first time with booking. com. With this experience, I don’t think I will book anything with booking. com again. It is just frustrating and disappointing and pointless to book things with them.

We have been in contact with Booking.com serveral times via phone over the
past several weeks. We have stayed at Villa Letizia (773.642.187)
from April 19, 2016 until April 2016, 2016 and have left the
following review on our stay (http://www.booking.com/hotel/it/villa-letizia-
scopello.de.html?aid=387746;label=review_am;appvl_email=1;rurl=5b645-
[protected];tab=4;type=total&). Further, we are frequent users of
booking.com both private and business use.

The reply we received from them (see email below) is not at
sufficient for us. Most definately, we expect more from a trustworthy
company like Booking.com and still do not understand why they would
cooperate with a company like Scopello-villas.com.

What we experienced is -after our definition of hospitality and service-
simply fraud:

- Villa Letizia was booked, but we were accomodated in Villa Desiree
- Villa Letitza was chosen by us as destination because of specific
features that were not available at Villa Desiree (Pizza Oven,
hammock, sea view...)
- Reason of the relocation "water damage" turned out to be a lie as a
dutch family moved in to Villa Letizia two days after our arrival
and no workers were seen before
- The provided BBQ was useless at it would have been a risk to our
health to prepare food on it (see pictures attached)
- 8 of 10 phone calls to the local representative were not being
answered nor called back later
- Promises were made to offer compensation upon check-out (e.g. a 2
nights voucher) but nothing happened - not even a 1-hour later check-
out was granted
- Threats were expressed to post charge our CC since we were blamed
to have used the heating during our stay, which was not the case
- no apology at all even though we expressed our feeling of
being fooled

Their excuse of the hosts' offer to extend our stay in order to compensate
for the deficiencies is not comprehensible to us, since most people
on vacation have their departure itenerary set before their arrival.
Also, the question of why we have not contacted Booking.com directly during our stay,
can be blamed on the hosts as they kept promising us a discount on
day of departure which we would have been happy with.

All we got from Booking.com was:

" We understand that you approached the accommodation staff or at least you tried to do so during your stay and tried to find a solution to the issues you raised. We’re sorry to hear that the staff members were not reachable or helpful. In these difficult situations you can also reach out to our team by calling our 24-hour customer service line. Our multilingual staff, who know the culture and speak the language of the property, can facilitate communication by breaking down language barriers. Ultimately, we’d like our guests to play an active role in these discussions in order to find a solution on which everybody can agree. Our team has also contacted the accommodation to discuss your complaint, but unfortunately in this situation Villa Letizia is not able to offer any compensation.

Unfortunately we can do nothing at this point since, as already said before, we didn't know anything before your call on the 3rd of May, when your check out was on the 25th of April. We totally understand that you tried to fix the issue directly with the property till the check out day, but we could have been helpful on the check out date if you would have reached us over the phone since we are always available for our customers. "

Ridiculous!

Summary of Compalint:
I booked an apartment online in Stresa, Italy through Booking.com. Although we were physically at the apartment building, we could never speak or meet the owner because the contact number was incorrect. We were charged 250 Euros but did not stay at the apt.

Complaint Description:
After making the booking for 14-16 May, 2016, we called the the apt contact number at 0800 on the morning of our arrival [14.5], but an operator's recording said "This number has not been issued." We wanted to change our arrival time from 1400 to 1600. We then arrived at the apt at 1600, but no one was there, no note, no sign. I called the contact number again twice. Always the same recording. It is in a large building with many apts and a locked gate. We waited at the gate until neighbours came out and we asked them to help us. They also called the contact number for us and got the same operator message. We waited around the apt for 2 hours and then left at 1800.

The key problem was that there was no other contact information given for the apt owner: no email, no name. The phone contact # was incorrect and there was no other way to contact the owner.

While waiting outside the apt gates, I then signed up for Italian internet service so that I could check for possible emails from the apt owner. There were none. On Booking.com, my contact preference is 'email, ' but the apt owner never once contacted me by email, before, during or after the rental time. He or she could have emailed or left a paper message at the building gate or with a neighbour.

So we left the apt building and I contacted Booking.com on 14 May at 1820 and left a detailed message about the problem. We then waited for a reply but none came within an hour.

It was a long weekend in Italy and very busy. It was getting late: 1900 on a Saturday night, long weekend. We needed to find a place to stay and I know from looking at Booking.com that most hotels were full this weekend. We found a hotel later that evening but this took time and the weekend was more expensive as we stayed in a hotel room and not an apartment. We therefore needed to eat out instead of cooking in the apt.

At the end of the weekend on 16 May, we finally learned that the problem with the apt contact number was simply a wrong number on all the booking details. We saw this number on our home telephone display [no message left] after the weekend in Stresa. A call from the property owner came at 2030 on 14 May on our home phone. This is long after the check-in time. The number was written on Booking.com as 39 ### ##2 #### but the number is actually 39 ### ##3 ####; one digit is incorrect. It is on the original booking. So either the apt owner or Booking.com wrote the contact number incorrectly.

The experience was quite unpleasant and frustrating for us:
arriving at the apt, waiting for several hours, calling the apt owner and getting a recorded message that the number does not work, then having to look for a hotel on a long weekend.

I then emailed Booking.com on May 16 to explain the contact number problem. A Booking.com agent called me approx 2 days later. But then we were informed that we had been charged the entire amount for the apt booking 250 Euros.

I called Booking.com on 20 May and spoke with an agent regarding this booking. She said that she would look into it further and ask the apartment owner to not charge the 'cancellation fee.' Booking.com responded several days later saying that the 'cancellation fees' could not be changed as the apt owner insists on the full amount. I wrote another email on 23 May asking for details of how I can make a formal appeal against the cancellation fee and a formal complaint to Booking.com. No response has come to this request. Booking.com has never responded to the issue of the incorrect contact info, which is one of the key problems with this booking.

It is now almost 2 weeks since this booking was completed and it is still completely unresolved for us. I do not agree that I should pay a cancellation fee for this booking when the contact information was incorrect and we tried for hours to meet and contact the owner but were unable to. We made many efforts from our side to contact and meet the apt owner.

As can be seen from my Booking.com history, I have made and completed many bookings in different countries without any issue. Ca del Bosco is a new listing and provided incorrect contact information.

I am now very frustrated & angry with Booking.com's customer service. I do not understand why Booking.com does not simply come to a separate agreement with the apt owner and give us a refund or credit. I feel that Booking.com could do much more to resolve this very routine dispute more quickly and smoothly. But it has allowed it to drag on for over 2 weeks and seems to be ignoring my requests for information on a dispute process and formal complaint process.

I really find it incredible that Booking.com seems to have no dispute resolution process. Any large company dealing with so many clients and properties must have a formalised dispute resolution process. Our booking problem must be quite common and Booking.com must face hundreds of such disputes. Look at EBay or AirBNB -- they have a clear dispute processes. But until now, friendly Booking.com customer service personnel has simply explained to me that there is nothing that they can do. I have now requested information 3 or 4 times for a formal dispute resolution process and complaint process and Booking.com has responded to neither.

Desired resolution:
I would like that all the "cancellation charges" for this booking are promptly refunded to my credit card and that I am not charged for this booking where we could not and did not stay.

Alternatively, Booking.com could provide a credit for the amount of our booking to be used at any Booking.com property, but not solely at the apt property in Stresa, Italy and not time-limited.

“scammers - book direct with hotel” - I recently booked the herods hotel on tel aviv israel through booking. com
The day after making the booking I got an email from booking. com saying that an upgrade for my room was available for approx $us260. The upgrade was for a room with a balcony and a view of the mediterranean. I took the upgrade.
On checking into the hotel I asked whether I had a room with a balcony and a sea view and was told that all rooms have a balcony and a sea view.
I complained that I had been charged extra and her answer was I should take it up with booking. com.
I've called booking. com several times in the last month and emailed several times. I got a reply from booking. com saying that indeed they agreed that the room I got was the same are similar to my original booking and they would talk to the hotel about a refund.
Tonight I got an email from booking. com saying that the herod hotel will not refund the amount as the upgrade was for an extra child. Why on earth would I pay for an extra child if I don't have one.
My advice is never ever book a hotel through this company. They are scammers!
Disgusted that they wouldn't refund me.
They offered me the upgrade they should refund me.
My booking number is [protected].

Booked apartment in Bruck am Ziller, Bruckberg 12, Zillertal, Austria. Paid in advance for 6 days 5 people. When arrived on the spot realized that access road to the apartment is extremely dangerous (last 3 km), especially in winter conditions. Info about this negative point was not given on Booking.com site. Resigned immediately after reaching the apartment (being afraid to be stuck due to road conditions and not being able to go skiing by car). Owner refuses to return our money, not even a part of it, although we didn't stay there at all. No help from Booking.com and Interholiday AG (cooperating with Booking.com). Fraud!

Booking.com, HostelWorld.com and, apparently, most of the online booking companies often send your credit card data to hotels, or hostels, you've booked. A short search on this website will tell you that this data is then commonly stored and abused by their partners, or respective employees. In addition to this, many people find that these portals often have cancellation policies and customer support which are unfair, unhelpful and not at all user-friendly. Users are generally unaware of most of the risks involved.

I love these databases for how easy they are to use. Negative experiences, while certainly a minority, are way too common and many people never found a way to claim what belongs to them. Why has this not been fixed? In simple terms - Booking companies profit from not protecting their customers. However, one thing we know is that if we stand together we can make a change.

Here is how you can help:
- Share your story - How and when were you a victim of an online booking platform?
- If you have objective proof that what happened to you was illegal or extremely unjust, share it and/or get in touch with me

Possible next steps?
1. Defining what are the largest and most common problems with online booking. Then we set up minimum standard requirements that we want for this industry.
2. Those of us who can dedicate a bit more time will use these experiences in order to push online booking platforms to improve their data protection, cancellation and customer service policies to a higher level. We will collect their answers and hold them reliable.
3. Contact hundreds of publishing companies and get as much media attention on these issues and bad experiences. I worked with media companies before and expect this to be extremely effective. Let's make it easy for them and put as many stories here. Together with couple of other huge posts, it will be an amazing database. I will gladly adjust the database of posts we share with publishers depending on their country, type and size.
4. Very last resort is a collective lawsuit, but, considering we come from all over the place, that would be messy, wouldn't it? For now, even if not as effective, I encourage you to sue them on individual basis, but don't accept being cheated.

What am I up to now?
I am collecting information about how hotels are qualified, audited, validated, kept under control, etc. How do they make sure hotels keep their quality standards and how, in theory and practice, are users protected. Input is welcome.

Let's make booking your next vacation a sweet and safe experience!

In my case, a hostel in Amsterdam, called ClinkNOORD, stole the credit card data from one booking and charged a separate booking that wasn't made from the same card. I tried 10-15 times to explain to them how illegal this is and get reimbursed. Finally, after many days, and declined Booking cancellations, I reported my case to Booking.com directly, provided payment proof and I hope that they will solve such a straight case with ease. Although not sure after everything read here. Either way, they shouldn't have allowed this to happen in the first place.

Have made a reservation through Booking.com for a "Residence Inn by Marriott Miami Avnetura Mall" -
Conformation received well ahead of time.
Upon arrival (April 30th) were told that the hotel is overbooked, and the 3 suites we have ordered (for a family of 13) - the alternative they would offer is a neighbouring Marriott (drove there in the middle of the night, only to find out that they only have 3 single rooms
Had to drive around for 3 hours to find an alternative hotel at higher price then was granted by Booking.com/Marriott
Staff at the hotel told us that this is a common phenomenon when ordering throuhg Booking.com
Reservation numbers are available for refrence and names of Marriott personal

Upon sharing my own singular experience enlisting the service of Booking.com, intended only for specific audience on Facebook, I was bombarded with similar stories. Recognizing, I am in NO WAY, a frequentor of social media, the response similar outrage was considerable even to warrant my notice.
I booked and sealed price on Booking.com site through exhaustive efforts and forms. Deal was good for normally pricey 4 star hotel in Boston area.
After utilizing site for the purpose of securing price, I was contacted twice, with varied stories claiming the need "to resubmit my price request" . The price for which I had reserved and tentatively paid somehow became "unavailable. "
The calls were of such a convoluted fishing nature, I truly felt shaken down! It seems they were trying to find my bottom line, as it were.
Exceptionally strange was the fact that when I announced I was going to simply cancel altogether, they offered up a fee somewhere in between. I declined. Received yet another call from site, who claimed to be calling from the hotel itself.! When I insisted on supervisor, sure enough, it was Booking.com at an undisclosed call center.

Me and my wife were going on a vacation so I booked a hotel for 2 people. Few days before the trip I was contacted by Booking and told that our reservation was cancelled and that they found us another place to stay. They said that it was a nice place and provided us new address. When we arrived at the hotel it looked more like a motel. The place was a mess! Our room was really dirty and small, there were no towels and no toilet paper! I contacted Booking and asked for a refund. Originally we booked a room in a 4 star hotel and this place was more like a garbage can! They apologized and soon we received our money back. Terrible experience but I'm glad that they did fix their own mistake.

Never pass your credit details to Booking.com. They just pass them onto the accommodation who then do whatever they want like the above shyster who took £287 then told us we couldn't stay there as Booking. com made a wrong booking (for one person instead of 2 adults and a child) and at £287 for 3 nights accommodation in a lodge for one! A more rip-off, condescending, parsimonious and sanctimonious individual I have yet to meet. And of course, Booking.com wriggled and squirmed but didn't have the decency to cough up the money back or de-list this obnoxious ###.

We use to make all of our Leisure bookings through Booking.com. And we always made use of Booking.com for all our business accommodation. Unfortunately we won’t use this booking agency again. And we will not recommend it to anyone.
The agents in the call centre, are incompetent, rude and not very helpful. The guarantee that the rates are the best rates that one will find is not true, and the policy that you will refund the difference if there is another agency that has better rates than Bookin.com is a hoax.

Last week we decided that we want to go to Sun City for our wedding anniversary. We had two options to book with our Holiday club credits or to book via Booking.com. We chose the latter.
I went online to search for accommodation using Booking.com. So I made the booking at the Cabanas Hotel at Sun City Resort, and paid R3956.
While searching online for activities to do in and around Sun City, I came across the website http://www.go2africa.com/ and saw they advertise accommodation as well. Fully knowing that Booking.com guaranteed that they offer the best price I ignored the advertisement and went ahead searching for activities. I then read that on a Tuesday they have a whiskey tasting evening but I have already made a booking for Wednesday April 20 – Friday April 22. I realised we are going to miss it, so I thought maybe we should book an extra night that includes Tuesday April 19. Imagine my surprise when I saw that Go2Africa are way cheaper than Booking.com. So I went ahead and typed in April 20 – April 22. And then I got a shock. R2140! I just paid R3956 at Booking.com. I immediately emailed Booking.com, telling them I found exactly the same accommodation with lower rates than that what I just paid at Bookin.com.
I emailed Booking.com on Thursday April 14, 2016.
Friday late afternoon, Booking.com has still not phoned or emailed me any reply. So I phoned the calling centre and spoke to one of the agents. He admitted to receiving my email.
Why hasn’t Booking.com followed up on my email with the other agency?
Why haven’t I received any communication from Booking.com regarding my enquire.
The gentleman that I spoke to (Zaijneb) went and check the link of the website that I have forwarded containing the evidence that the rates are a lot cheaper than Booking.com and agreed with me on the price on the website that it stated clearly R2140 for the exact same accommodation.
And then he told me that he is not sure but he thinks that they have not included taxes. And if I add the taxes of 14% and the amount of R2140 it will be much more that Booking.com. Now if you ad 14 % to R2140 you get the total amount of R2439.60. Still way cheaper than Booking.com. Anyway he told me to go and find out if the total amount includes taxes.
I then emailed the agency Go2Africa and enquired about the costs of the accommodation. The agency emailed me back, and assured me the following:

Sun City Cabanas Hotel
Dates: 20 – 22 April 2016
Room: 1 x Standard Twin Room with shower can accommodate 2 adults

Daily room rate from: R 1 070.00
Total for 2 nights: R 2 140.00

The amount below is what you will pay, it includes Tourism Levy as well.

Rates include the following: Breakfast at the Palm Terrance Restaurant, entrance to The Valley of the Waves and a complimentary shuttle service within the resort to the various hotels / activities.

I then forwarded the email to Booking.com. No one at Booking.com contacted me.
Today I made a follow up call and spoke to another (very unhelpful) agent. She opened my communication that I have send to Booking.com and went to check on the link of the accommodation that the other agency (Go2Africa) offered. She told me the price on the website has changed and it is not R2140 anymore. She then told me the policy is not valid. Because the amount displaying today on Go2Africa is much higher than the amount I paid at Booking.com.
I was very upset because :
No one from Booking.com communicated to me from Thursday April 14 either via calling or emailing up until today when I made contact again.
The agents aren’t helpful at all, they didn’t even went to check whether the other agency has a better price.
Zajneb the agent can’t do maths. And assured me that 14 % adding to R2140 equals much higher than R3956.
My first communication regarding the better offer I found was on Thursday and not today. I told Booking.com on Thursday that I found a better offer. I also told them on Friday. The agent agreed with me, but told me he THINKS (not know) it doesn’t include taxes, and that I must go and make sure, and phone back with the proof. Well I did. I went and emailed Go2Africa and I forwarded the proof to Booking.com.
The Booking.com agent I spoke to today went and check and told me the price on the website is much higher today than Friday. But the thing is I already contact Booking.com on Thursday. My first contact was on Thursday and not today. So the rates that were on the website on Thursday April 14 and Friday should be valid. Today was a follow up (because none of the agents communicated back to me) so today’s costs should not be brought into account.
The agency Go2Africa clearly states in the email (which I forwarded to Booking.com) that the amount of R2140 is still applicable and is inclusive of everything.
When I request to spoke to the supervisor the agent at Booking.com she refused. She upset me when she told me that the agent I spoke to on Friday afternoon (Zajneb) said that the amount displayed on the website of Go2Africa was more than the amount I paid at Booking.com. Indirectly I was called a liar. I was furious because he agreed with me on Friday that the amount is R2140 but he THINKS (not know) it doesn’t include taxes. I told your agent that all phone calls must be recorded, thus Booking.com should go and replay the phone conversation between me and the gentleman. She then told me it can’t be done.
Now it seems to me that Booking.com will use as many excuses as they can find to bypass the policy that they so eagerly advertised . Best price guaranteed what a misleading statement!

I booked the hotel in December and it was to be paid for when i arrived in Rome on 08/4/16. However when i arrived they not only tried to charge me well above what booking.com had confirmed but also was a completely different hotel to the 4* rating images advertised on their website.(Hotel was on a different street completely to advertised) It was advertised as 4* but is barely a 3 in my opinion and frankly dirty. To top it off i had also requested 2 single beds in one room which i received confirmation of, only to be told upon arrival that no such request had been made. Booking.com has not only advertised the wrong price, the wrong property and not followed any request i had asked. I have used Booking.com previously but will absolutely not be using it again after this complete and utter shambles of a booking. Embarrassment of a company!

Dears,

I would like to share with you my dissatisfaction and complaint against Steigenberger hotels and Booking.com:

I have reserved three rooms each for 3 nights in Steigenberger hotel through booking.com.
I called the hotel to confirm my reservation and they confirmed.
I had a call from the hotel asking me to cancel my reservation telling that they had an "Error" in the posted price and of course I refused specially that I had reserved flight tickets for 6 persons!
My reservation was canceled by FORCE by booking.com telling that they had to do so after Steigenberger contacted them.
I tried to contact the hotel and booking.com and they refused to undo the cancellation
Attached screenshots of my reservation.

Your feedback and support are highly appreciated.

Thanks,

I recently booked a hotel based on the proximity to the airport (6.9km) advertised on the booking.com site. When it turned out that the hotel was actually more than 20km away, and that the hotel owner actually knew about the error on the site but passed it off as booking.com's error, neither party would compensate me for the mega taxi fares I ended up having to pay getting to the hotel and from the hotel to the airport. The hotel also had the cheek to deduct a "no show" payment from my card (after I left to stay at another hotel closer to the airport) and booking.com would not refund this either. I have reported the false advertising to the Advertising Standards Authority because booking.com have refused to accept any responsibility for the issue.

I booked a hotel in egg harbor nj in February and I cancelled in a timely fashion which was two days after I made the reservation. The Web site states the the cancellation was free. I would not be charged. I was charged for the cancellation twice. I was charged over 400.00 on a reservation is cancelled a month ago. Now the hotel and booking.com are giving me the run around on getting my money. They keep telling me the manager is on vacation and he has to refund my money. It been almost a week and I need my money. This place is a rip off. I want my money..