K Mar 07, 2017

I wanted to book a hotel in Manchester and the one I found said 'reserve now, pay later', however they've attempted to make the full payment today which I do not have. They were useless on the phone and said it was my fault for selecting non refundable even though they all say that they're non refundable for the hotel I chose (see pictures) but they all say 'pay later' aswell, it was very unclear about the rules! It should quite clearly state that the payment was needed the day of booking, absolute joke this company and the hendham house in Manchester! Not helpful in any way and are just blaming me for the whole thing.

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