Booking.com

I wanted to book a hotel in Manchester and the one I found said 'reserve now, pay later', however they've attempted to make the full payment today which I do not have. They were useless on the phone and said it was my fault for selecting non refundable even though they all say that they're non refundable for the hotel I chose (see pictures) but they all say 'pay later' aswell, it was very unclear about the rules! It should quite clearly state that the payment was needed the day of booking, absolute joke this company and the hendham house in Manchester! Not helpful in any way and are just blaming me for the whole thing.

Being a retired educator I find the new kindergarten commercial extremely rude to educators, it is not funny! It is not an easy job, especially when parents have very little respect for educators as is. No it's not funny, it's disrespectful!
People truely have these misconceptions. If a classroom was like this it would be because parents "Do Not teach their children to behave properly in the first 5 years".
People that educate do it because they want to help society, not for the money. I don't see people disrespecting business CEOs ( that make a lot more money) in this way.
A great deal of former educators ( save money for retirement) so they can travel. I Will Not Be Using Booking.com

Dear sirs,

I was booking on 01.03.2017 via your glorious booking.Com webpage after a long time again a hotel and i deeply regret it, because nothing has changed. Your offer did not mention anything about cancellation fee - and this is why i cancel this booking. Already yesterday immediately after receipt of your booking confirmation - there and only there and at no time earlier - you stated the conditions of cancellation. And now i cancel this booking because this a delusional sales behaviour which i don't accept at all. And i expect from you that you send immediately confirmation about a free of charge cancellation and also instruct the hotel accordingly. I will for sure instruct my bank to return any charge which should be charged to my credit card. Furthermore i will spread both on facebook as well as on any webpage i can find and also on instagram about a further anti customer behaviour of your company. There is already written a lot about similar cases and you still proceed - so this is a deliberate misrepresentation of facts and a deceit and fraudulent concealment of the complete offer package. At no time on the booking screen there was anything clearly mentioned about cancellation fees! after booking suddenly it is mentioned!

the absolute 100% impertinence is that you are mentioning that it needs up to 48 hours time till the hotel will confirm - so they can take 2 days to move their fingers on the keyboard but you expect me as customer to pay cancellation fees when i cancel 5 minutes after booking? these are real mafia methods.

I expect your cancellation confirmation by return mail until tomorrow 03.03.2017, 4pm cairo time.

Br
kmfahr

Upon arriving at the hotel that I reserved and paid for through Booking.com I found out that the hotel was holding two bookings under my name. I politely informed them that I had reserved only one room. However, as both the reservations held via Booking.com were subject to 100% cancellation penalty I was charged for the second room. I queried this via email with Booking.com and was not even afforded the dignity of a response. I called and spoke to a representative who informed me that I had made two bookings within 5 minutes of each other. How is this possible? The Booking.com representative seemed totally uncaring. Issue not resolved.

I am furious with booking.com. I booked a hotel that said no pay until you arrive. Yet I was charged a significant sum 4 months in advance without my permission. I of course cancelled our stay. I Have emailed booking.com many times now without any reply. The hotel in question has said it will take up to 3 weeks to refund me which is not acceptable. AND NO Response from booking.com.

I would urge people not to use this company that treats their customers so badly.

I booked a hotel stay via www.booking.com and had a bad experience with then. These guys gave me nothing but trouble and I will never use their service again!
When I booked my room there was one price and after I paid I noticed that they charged more. I contacted Booking and asked what was the reason and their rep said that price has changed so they took more. Are you kidding me?
I decided to book a room and between that decision and money deduction there was a 5 minute difference! They claimed that while I was filling all the necessary information price has changed! What a scam! And of course they refused to cancel my reservation, because they didn't want to give my money back. These people are not to be trusted!

Address for this hotel is 2192 Mount Zion Parkway, Morrow, GA 30260

I Booked an Executive Suite for 109.00. I was given a standard room with no exhaust fan in the bathroom. I ask the hotel clerk about not have a fan in the bathroom. She stated, " all our rooms are the same there are no exhaust fans in the bathrooms because the rooms are being redecorated because of a fire. Therefore, it would be useless for me to put you in another room." Secondly, people in the room above room 222 stomped over my wife and I heads all night long. Therefore, we didn't get any sleep.

Why would you book me a room like this one an call it an Executive Suite? The money I paid for this room overnight I could have stayed at the Drury Inn and Suites and gotten much better service! This is outrageous! I am a first time customer and I plan for this to be my last. I also found out from another customer that the room I was surpassed to have was given to another customer.

Dear Customer Services

I am contacting you because I have an issue that I would like to raise. This relates to: Online travel agent.

My issue is that I made a booking for a hotel, booked a double room, that i assumed was for two people, but actually it only covers myself. I have tried to ring hotel many times, sent direct messages to hotel, called booking.com they tried to ring them with no success. All I wanted was to add my boyfriend to my room, which I am of course happy to pay for extra person? However give poor communication I'm wish to cancel this booking, unless the issue is resolved in next 24hours. I can't see how this is a big task to add a person to an already paid for double room- space should not be an issue, but booking.com have not been helpful and the hotel is uncontactable. Shocking service.

I had a bad experience with Booking and would not recommend them.
I booked a hotel stay in New York and paid the full price.
They took my money right away but did not send me any notifications. I tried to reach someone from Booking but there was nothing but silence and they did not reply. Then I decided to contact the hotel and ask about my reservation. Hotel manager was surprised when I told him that I just made a reservation 20 minutes ago. He said that they did not have any free rooms and everything was booked weeks in advance! So literally hotel was full but on Booking it was said that rooms were available!
I'm still trying to get my money back, but Booking ignores me and I have no idea what to do. I really need help with this! I want some explanations from Booking and I give them last chance, otherwise I'm reporting them to the police and will hire a lawyer.
Everyone, please beware and don't use Booking!

I searched for hotels in Whitchurch on booking.com website and decided to book McDonald Golf and Spa Hotel. The picture of the Hotel had a green flash across is saying "breakfast included". Surely this entitles me to actually assume that breakfast is included? But no, not accordingly to Booking.com - this will be an extra £20 per person. This appears to be a deliberate way of misleading customers and must surely be in breach of laws of advertising and misrepresentation. They must surely deliver the booking as advertised? Booking.com are refusing to deal with this complaint or refund my money.

Booking is willfully violating eu and us sanctions against russia, which are in place due to russia's military aggression in donbas, ukraine, and because russia invaded and occupied crimea.

This is not right!

Booking has no scruples - money above humanity.

Never again will I use this dutch company, the dutch slave traders are again violating human rights and cooperating with the russian kremlin mafia.

I stayed at this place on the 13th January 2017 with my 2 adult children. This place is nothing like what is on your site. The pillows and doona were full of mildew and sweat stains. Cockroaches mould dirt and use cotton buds at the end of our bed. My children woke up with bed bug bites over their bodies and blood and dead bugs on the sheets that we slept in. Spoke to management and they said they would clean for next time. We WILL NOT be going back we had to pay the full fair. Please Booking.com take this place off your site. I have had booked many holidays through your site over the years and have been extremely happy and have referred lot of people to book through you. This is very disappointing and embarrassing for all involved.

Kind Regards

Belinda Kitchen

I did make a tenth of reservation via booking.com. And only in one hotel I get a big problems and I did write a comment to booking.com about this hotel. So guess what, the hotel owner did answer that I did not pay the bill and left. I did contact to booking.com several times by phone from india, myanmar and cambotia which one coast me several houndred dollars, for that they do something about it but no, as they earn more money from the hotel then the regular costumer, they don't give a ####, I am 50 yo honorable man who will never left the hotel without paying, but they dont do nothing for that. There is similar comment in trip adviser about this hotel (meditation palace, new delhi) so booking.com care you if you are happy but in case of problems, they care from where they earn more money!

I have always booked accommodations via booking.com where there is free cancellation available. I book more than one accommodation for the same dates and closer to the time cancel all but one within the Free Cancellation period.

My online booking.com profile is the proof for that.

I had booked a room at Apartment Caprice which Booking.com informed me was no longer available after 1 week as informed by Apartment Caprice for the dates I was looking : 30th Aug - 2nd Sep 2016.

Booking.com and not Apartment Caprice suggested an alternative accommodation directly and I confirmed back to them that I was ok with the alternative.

Apartment Caprice also confirmed the booking via the booking.com message box that the change to the room is confirmed

With this change in room at the same hotel, I expected to see the accommodation appearing on my Booking.com profile which it never did.

Booking.com failed to tell me that the booking was going to be direct with the Apartment Caprice going forward and not via Booking.com website.

Apartment Caprice also failed to mention this in their message which they sent via booking.com message box

After coming back from my holidays, on 15th Sep, I discover I have charged the full amount of 3 days stay by Apartment Caprice which is CHF:600.

As I have mentioned above, 4 main reasons why I should be refunded all my hard earned money:

1) The alternative accommodation was suggested by Booking.com and not by Apartment Caprice directly via email. Booking.com was dealing with the booking on the Apartment’s behalf so any customer would think that all the transactions will be through Booking.com

2) Booking.com did not specify in the emails sent on 7th July and 13th July to me that the booking with Apartment Caprice is going to be direct reservation going forward and not managed through my Booking.com profile

3) Apartment Caprice confirmed the booking through Booking.com message box and not a direct email was sent, which again confirms to me that the booking will be managed by Booking.com.

4) Apartment Caprice never sent me another email regarding my no-show and that they are going ahead and deducting the full amount – they failed to inform me this and this is unprofessional.

I raised this issue with Booking.com and after more than 4 months of many emails back and forth they still won’t accept its their mistake and want me to drop the case.

For the mental torture, I probably should sue both Booking.com and Apartment Caprice

Since lack of proper communication from Booking.com and Apartment Caprice has lead to the issue. The issue with the rental money should be resolved among them and Apartment Caprice should refund the amount CHF.600 deducted from my account on 15th Sep as soon as possible

I am a Canadian consumer. I booked a one night stay at Vdara hotel on booking.com. The booking is free cancellation and on the side of the booking, it states, "Information on how to pay will be sent to you after you book." Then the credit card field states "Needed to hold your booking." I booked with my Canadian credit card as that was the only card I had at the time of booking and thought that I would update the hotel with my American credit card when I call me to verify payment. The confirmation email came and under the prepayment terms state this "Payment before arrival is required. Your host will contact you after you book to arrange it. You will be charged a prepayment of the first night after reservation." Since my booking is for one night, I was sure that the hotel will contact me first before charging me. I was wrong and the hotel charged my card. A few days later I see the charge and contacted booking.com. Due to a 2.5% currency conversion fee being charged, I was upset that they did not contact me first like it is stated on the terms. I spoke to multiple reps and they all understand my perspective. Even though there are spots that you will have to hover the mouse over to have some text show "you will be charged a prepayment of the first night after reservation." I did not see that during my booking. The confirmation clearly states the hotel will contact me. I cancelled the booking because I am not pleased with the service and even though so many of the reps at the booking.com call center agree with me, the managers refuse to take responsibility and refund the cost difference of under $5 CAD. The managers are argumentative and have no customer service skills. DO NOT book with booking.com. There are many other third party websites that offer better deals and are clear on the terms and conditions.

I made a booking for a 7 days stay at this hotel checking in on the7th of january 2017. This was mainly based  on the following, proximity to business client, free wifi, parking (Stated to be available on site) when I got the hotel last night I found that there was no parking available an that the parking lot was full. I spoke to the receptionist who apologised several times after I was told her that I had confirmed with the hotel by telephone before making the booking. I was told by the hotel staff member that parking was available. Following this I made the booking hoping for a peace of mind.
However, on getting to hotel there was no parking available as already stated above. I was then told that if at all a parking space became available out the only 4-5 spaces available for the whole hotel, the parking charge is £12 per/night.   in total I would have to pay £84 for the 7 nights with parking not guaranteed. Also the fact that as I found out then from posters in that hotel parking costs £ 30 on event days.
The receptionist then advised me that I should drive to the nearest holiday inn and park there at a charge of £12 per night. As I was tired from a very long journey with no-where else to go, I did go look for parking at the holiday inn and there was no parking available. There was no other nearby parking available and also the hotel drop off area had cars parked there with no parking available on site it meant I could not park. I made a decision to go back to reception (Risking a parking ticket)  and managed to compromise for me to off-load my heavy luggage for a 7 days stay.
I managed to stay overnight but with the fear that my car was not parked safely and I was at the mercy of the hotel staff.
The other available parking lot available only on wembley stadium event days was simply unaffordable as it is charged by the hour. As I gathered there was no usable parking nearby to enable me to stay at the hotel without suffering great inconvenience.   
This meant I was forced to check out at 7am this morning for something that could have be avoided had this site been specific about the parking restrictions, the applicable charges and none available to very limited parking  most hotels show the £ sign on booking. com clearly shows parking is chargeable. At least this would have made me look for another site. This information that they have advertised all over the hotel about the cost of parking at the hotel site is not reflected on booking. com. This is misleading and very costly as in my case. As I was forced to check out for reasons caused by misleading advertising I would like to be refunded for the remaining nights I have not used.
When I then asked to be transferred to a different ibis hotel in borehamwood, I was told this could not be done and that i would have to make a new booking at that hotel.

The decision to check out early the next morning was a difficult one. However, I had no choice but to check-out due to not being guaranteed parking on or around the area due the wembley stadium event days parking restrictions throughout the brent borough. This is why I needed a hotel with parking based on room availability for the days for my stay.
This has caused me to move to a different hotel 2 miles away with chargeable parking as advertised on their website on booking. com. At least here I can park on the hotel grounds without wondering where I would leaving my car every night for seven nights in a row.

I have nothing but praises for the hotel reception staff as this was beyond their job roles. They tried their best to re-assure me when I raised my complaint. The hotel facilities are excellent. The staff told me they would inform the hotel manager when he comes in. However, I am rather stunned that no management from either the hotel or boooking. com has responded to my complaint and request for a refund.
I look forward to your response in resolving this matter.
Susan mpofu

I would like to ask for a refund for this hostal that I wasn't able to stay because of their wrong advertisement. I needed wifi badly and their wifi didn't work. Even on their desktop. My phone was working with any other wifi connection.

If they told me that this happens at their hotel I wouldn't have booked that. I didn't stay in the room which I booked for 2 days and found another hotel. Which means I paid twice for those two nights.
And Eco Hostal Yuluka charged me for two nights not even one!

Please refund the nights for wrong advertisement. As a very loyal customer and always trusting booking .com I would expect booking.com to stand behind the travelers.

Please let me know if you need any bank account information.

The hostal costed 66.67£ for two nights which is 240000 colombian peso

I booked a room of Aparthotel Adagio Access Lille Vauban from jan 14 to Jan 26, 2017 on booking.com in cancellation cost they said(piture 1) : free cancellation within 14 days (Jan 10 ), after that(from Jan 11) i will be charged 215 eur.

The problem here is they also mention in small part in 2 page( picture 2) that hotel will charge me 40% cost after 1-2 days after booking and it's non-refundable.

For me it's a trap when you mention 2 policies in 2 different places in confirmation of booking, this is the first time i faced this problem with booking.com, if it's solved fairly i think it's the last time i use their (Booking.com and Adagio )service.

Our reservation was as follows:
Place: kopaonik, r. serbia
Name: tina vaskov
Check-in december 31, 2016, check-out january 7, 2017
Apartment - villa bianka, ground floor

And we get:
Apartment - villa bianka, but suteren (underground floor)

We got in touch with ms. tijana bogosavljevic, the responsible person for the apartment! she tried to convince us that the ground floor and suteren are the same and that we actually paid for the suteren.
In addition, we are sending pictures in order to be able to show how our accommodation look like. as you can see from the photos, the hall where the entrance into our apartment is, is marked with board on which suteren is written with big letters! also from the photos you can see that in the same hall ancillary/service rooms are placed. and about the room, you can see that we have only one very small window, looking into a concrete wall, and after the snow fell we did not have natural light! this was real nightmare!

I expect from booking to have highly developed mechanism to protect the rights of its customers from dishonest apartment renters and to guarantee that we will get what we paid. i also expect price reduce from the previously agreed amount of 776 us dollars, since we did not get what we have agreed.

Thank you in advance!
Regards,
Tina vaskov

Scam alert! We are disgusted at how booking.com handled a scam we recently went through on their site. They were not helpful, not perturbed and the scammers are still running deals on their site!
On christmas day we arrive in bloubergstrand, south africa at the said location attached to the apartments called ocean sunset. We were very happy as the apartment building was beautiful and had a big pool and was beachfront as stated in the booking.com page and matched the original pictures. We were early and the agent said she would meet us at a later time to check in and give our keys. We proceeded to have christmas lunch.
At the last minute the agent called us to say the location of our apartment was actually 20km away in greenpoint. This is not what we paid for. (The agent tried to convince us the other apartment is better)
We had to pay a hefty bill for uber to get to this other apartment. When we arrived we were shocked to find the apartment was actually situated on the outskirts of greenpoint, in the back of a dingy building, not on a beach front or anywhere near a leisurely beach and 20km from the location stated. The room looks like a staff quarters with a bunk bed, and could not possibly accommodate 3 adults. No aircon, no tv, no ventilation in the stuffy room, no kitchen, approximately 8 square meters and not the 35 we were promised. Furthermore the agent was staying in a room basically in our apartment!
The accommodation we were given did not have a beach front, did not have a sea view, did not have an indoor and outdoor pool, did not have a fitness center, bbg facilities or water sport as stated on the website as promised. The pictures did not match what we were given. The original pictures are just given to lure you in and think you are given a beach apartment.
When we tried to negotiate to go to the location in our contract, the agent stated that these apartments were double what we had paid and was booked up.
We were explaining this to booking.com to try resolve the situation. All they suggested is we get a refund of the accommodation and weren’t even helpful. Where were we to find accommodation so late on christmas day? We had paid so much money for flights and were stuck in a city that was fully booked up over the christmas season with nowhere to stay! (Look at photo of what we got and what was on the website)