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Bloomex.ca / Fraud bait and switch

1 Ottawa, Ontario, Canada Review updated:
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Bloomex business model is built on the oldest scam in the book. "Bait and Switch" the consumer.

Consumer pays by credit card when they place the order, Bloomex will send something - and your credit card company will not get involved because they did deliver some goods. The consumer is left to take it up with the company, who generally does not respond to complaints unless threatened.

BTW - there excuse to send something other than ordered is " the arrangement was too large to ship"... so you pay for a beautiful large arrangement as pictured on there website and you get "crap" in a vase... Dead flowers since Bloomex sent it by Canpar Ground from Ottawa to ... Red Deer, Whitehorse, Vancouver, Winnipeg, small town hicksville, etc. you get the idea.

The way they get online business is they pay to be the first search on search engines. When you search for flower delivery ( town) on search engines, Bloomex comes up. The fact that you searched for a florist means you don't know what florist is available in the town and you have no way of knowing that Bloomex is not a local florist. Bloomex will ship anywhere by cheapest method, Canpar Ground.

You would do better by going to your local grocery store, buying some flowers and ask them to pack it for shipping, walk over to the UPS or Purolator counter and shipping it yourself. It will be nicer and cheaper than anything you would get from Bloomex. Hey, anyone can start up an online florist using this " local grocery store" method. You would also end up with better flowers.

This is how there business works. I don't know how they stay in buisiness. Credit card companies should not allow them to be a merchant. With enough complaints, maybe the credit card company will cut them off. I would not be surprised if they sold credit card numbers they collect. It would be in keeping with there business model.

P.S. I called my credit card compnay to change my number after dealing with Bloomex. If I even think there might be a problem with them having my number, why leave myself open to be a victim again. Bloomex gets a failing grade.

Word of warning, they also started 1888flowers.ca same company, same policy

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Comments

  • Bl
      26th of May, 2009
    0 Votes

    BloomEx.ca is a national Canadian based Floral company, offering various floral and gift arrangements throughout Canada and the U.S. via its online computerized sending system. The Bloomex website acts as a storefront allowing consumers worldwide to place orders online themselves, chat with a live agent or place orders through a 1-800 number. Bloomex is the only Canadian floral company that offers same day delivery to almost any location in Canada, and orders can be placed 24 hours a day.

  • Ti
      7th of May, 2010
    0 Votes

    Actually they really rip you off- i would stay away from them!!! very very poor customer service.

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