Big O Tires
reviews and complaints

On May 17, 2017 I purchased 4 new wheels and tires from Big o Tires in Sonora, CA. I opted to purchase Big O warranty package. 2 weeks ago I had a flat on one of the tires. They did fix it, but the fix didn't hold. Another flat tire. They said I needed a new tire, but they don't make that tire any more. It was a Big O brand tire, and I could purchase an equivalent Cobra tire. Not wanting to have mismatched tires, I opted for four new tires, thinking they would warranty the one tire. No, they said since they don't make that tire anymore, I had to buy a new one. Outrageous ! The tires barley had 5, 000 miles and less than 3 years since I purchased them. So $620.00 later and I feel I'm being taken advantage of. I will probably never set foot in their store again unless they correct this. I have 2 vehicles and have had them both serviced there. I am very disappointed to day the least. John Swenson

Took my Lincoln town car in because it wouldn't stay in the lane with fighting to keep it my lane they said it's both lower ball joint and steering box which was 1500 dollar when I drove the car home still doing the same thing so I took it back and they said they couldn't find nothing wrong so took it back today then they found that racket penning which is attached to the gear box is bad and they want to charge me again for the same problem I had when I brought the car to them something needs to be done about this I call the corporate office be third time nobody return my call Allen [protected]

Big O Tires the staff changes all the time! Whenever you call theyre supposedly booked up til the following week. I scheduled an appt for synthetic oil change & tire rotate. When I showed him the $24.99 coupon as Im checkinh in he proceeds to tell me I need the full synthetic oil $65.99 but he can give me $10 off coupon. Funny thing is my car has semi syntheic already in it. Always an upsale! Then he tells me corporate wont allow it. Heck make me sign a release! I will sign it! No wonder people use Walmart tire lube & express. No hassles... you plan your schedule for the day and it gets ruined even with a scheduled appt!

My sons father is a manager at a big o tires in the Phoenix az area . He goes by the name chop and the owners name is Mike. So listen up deadbeat parents out there. Apparently Mike allows chop to get paid under the table or anyother way they can get by not taking child support out of his checks. They have fixed it to where child support even shows up on his pay stub but they dont send the money in. Wild right? I know who would go to these lengths to pay pay child support.. anyways fella's, this is the place to apply if you want to get out of your responsibilities. Signed, a salty x wife

So, very long story short, My local big O tires shop has mislead me and VERY much overcharged me. So mid April my car started shaking randomly. I took it in and they told me rebalancing the wheels would fix the issue. They mentioned a stuck left read caliper but said that it was not likely causing the shake. I had them do the rebalancing and the next day it started to shake again. So I take it back and look their mechanic in the eye and asked "can you assure me that the caliper is my issue?" and he said without a doubt, the caliper could be the only thing it could be. Two days later, started to shake again. Not only did they convince me to spend over $1, 300 to replace two calipers. No new rotors, pads, just calipers. $400 per caliper! I came back to the shop and told them and they pushed it onto the manufacture and said it was a recalled power steering system and since I asked for the calipers to be replaced, then its not their fault and dismissed any notion of reimbursement. Turns out, it was not a recalled system. I also asked why were the parts so expensive. I asked an employee if they were super high quality and she flat out told me no and said I was overcharged and just said sorry. That's it... Sorry? I spend $1, 300 on a job that wasn't even necessary and all I get is a sorry?! This is not okay... One, since it didn't fix the issue, it was an unnecessary repair. Two, they flat out admitted that they were ripping me off. I am beyond mad. Right now my car can't even bring me to and from work and now I have no money for repairs thanks to big O' Tires. I Immediately called the customer support line and explained the situation. I was told a claim for reimbursement was put in, yet, weeks go by and I haven't gotten any word. This is just not acceptable and if this company doesn't have the integrity to own up to this mistake and make it right, then I will! First, I'm not giving big O another dime until this is corrected. Second, I will be filing a complaint to the Better Business Bureau if I do not hear from Big O tires in the next two weeks. If a few weeks after filing a complaint with the Better Business Bureau, then I will be bringing Big O' Tires to small claims court. If the court case is not found in my favor, then I will notify every vehicle owner I know about this situation. I will go on all social media sights, every yelp page, every platform that will accept me. I will go above and beyond to make sure that this is made right, or at the very least, no one else gets put in this situation. Thank you so much for your time.
-Devin J. Root
Phone: [protected] (ok to leave voicemail)
Email: [protected]@gmail.com
Address: 1324 Eagle Creek Blvd. #205, Shakopee MN, 55379

On October 13, 2018 at big O tires on Power Road and Germann Road in Gilbert Arizona. We walked into get a wheel alignment on my 2014 Audi A4. My husband, Joe, told the hispanic man at the counter we bought the tires from another big O tires on Warner and Lindsay. We went to this one becuase it is closer, only 5 mins away. The same hispanic man at the counter at Power and Germman was rude to start off with you my husband when he was asking questions about getting the wheel alignment done on my car. My husband had to ask him if he can call the other store for the paperwork to get the wheel alignment situation from that store. The gentleman said, "for sure" and kept spinning a piece of paper, dialed the number to talk to the other people at the store and still spinning the paper. Long story short, we are now driving in the rain over to Lindsay and Warner to get it done because the other gentleman at the Gilbert and Germann one said that we could not do it, which is a 20 minute ride from our house. I did not like the fact that hispanic gentleman, employee, was rude for no apparent reason. My husband and I were not at all. We will NEVER go to this one again and it is 5 mins from house.

Went to the Big O on North Powers in CO Springs. Their guage was not working and he let out 15lbs. Then he tells me his nitrogen pump is broken. So he fills it with half oxygen and I head to the Austin Bluffs location because their manager told me to come over and have it fixed. I had to wait 90 minutes for a bay. They didn't even pull it into the bay and properly deflate the tire they wanted to charge me 6.50 for that. I walked around to check what they were doing because it was halfway into the bay door outside in the rain and the gas was running. He deflated the tire in the parking lot and that was after I asked if he bothered to do it at all admitting to me he had not. This is beyond unprofessional.

Good Morning, I wanted to file a complaint about an incident that occurred on 9/13/2018, because of 1 of your mechanic, forgetting to screw on a part properly I had to get my car towed back into your facility. Thank GOD me nor my child was not injured. I had brought my car in for a left rear sensory hub assemble light that kept coming on, they did finally take care of that light and it no longer comes on. But I was not happy with the fact that part was not screwed back on and put me and my child's life in danger had I been on the express way when that came loose it could have been very dangerous for us. So, I think my bill should be written off because that was too careless in my opinion. I took a little to write this complaint because I wanted to calm down before writing an complaint and not be rude when writing to you. Mark and Larry was as accommodating as they could be, considering I had to go back and forth a few times for the light issue and Ford was the ones who told me that the part they said they fixed the first time around was in fact the part that had been causing the light to be on and after that is when they actually fixed it but left a part loose that made me have to return to them needing to get a tow and a rental car it was too much inconvenience for me liking. If someone can be in contact with me about this issue I would greatly appreciate it.

Thank you,
Kristin Black
[protected]

You have an employee in your new Albany Indiana area that brings vechicles that doesn't belong to him and gets parts for them. Also he does sell prescription pills to a Megan Doty on property. His name is Bumpy Nevins. He takes parts off property for these cars he is working on. Megan Doty is a known prostitute that hangs out with him. I will never again do business at your place as long as you have employees that steal and drugs on property. Also you all should really drug test him.

1 week ago my mom and I drove her car to big o and they said 78.00 to put altinator belt on, as usual within an hour they called and said 680.00 for other things. We are used to this with big o tires. Ita only taken 11 years to figure this out, but now her car doesnt run after 15 miles and they wont help us in any way. My car had brakes done 3 months ago and I had to bring it back 2 times to get it done right, myself and my mom will never come back unless some appropriate measures are taken, and im not counting on that. I am an engineer and I talk to a lot of people and most of them are aware of the scam at big o tires. Anyway I dont expect anything will be done, just blowing off some honest steam. Thanx

I went to your store 8/18/18 (796 S Abilene st 80012) and purchased $729 in tires and alignment. I was told it would be 1 to 1.5 hours to complete the installation and alignment. After 2 hours I was called to the counter to pay. I asked to see the numbers on the alignment, I was then informed that they forgot to do the alignment. The truck was pulled back in the shop. 1 hour later I was called up to pay and was on my way (3 hrs later) I got on the road and my steering wheel was at least 15 degrees off to the left when driving straight. Turned around and took it back. The truck goes back for another alignment. 1 hour later I'm told that the alignment rack is not long enough for my extended cab 1500 Silverado and I would need to take it to a different big o (15405 E 6th average 80011) to fix the alignment (4 hrs). Monday 8/20/18 I went to the 6th Ave store to get my alignment fixed and my T.P.M.S reset because I can't get them to check in and shut the warning light off now. I was given a run around and told it might cost more $$ if any problems with my suspension was found. 2.5 hrs later I had to ask if it was done. I got my keys and I asked about T.P.M.S. I was told everything was taken care of have a good day.(6.5hrs). My alignment is fixed but T.P.M.S still won't reset. I feel as if this is not how you want your customers treated at your stores. Especially 1st time customers. I'm highly disappointed in my experience and now I need to spend more money to get my T.P.M.S fixed. I'm hoping that you can resolve my problems and satisfy your customer. I will not be returning to ether store for further service.

Thank you for your time,
Andrew W

On July 5th of this year I ran up on a curb and I messed up my tire and also my front end on the driver side I drove my car into big all the following day since it was closed and I'd always gotten good service there when I bought tires and did rotation and stuff like that I took it in there to a guy named Jose and I told him I needed to know what I had done damage was he told me that they would charge me $29 if I decided to take it somewhere else once they told me what it was going to cost I went he called me on Monday and told me that it was going to cost me approximately $3, 500 depending on what the knuckles cost Tuesday he called me and told me he found the knuckles and used Knuckles and that my car was going to cost me 4000 just over $4, 000 to this day I still don't know what damage I did they did repairs that I never authorized to do because I don't know what I actually did running over he gave me a parts list he gave me a little diagram but he has never told me what it was in his mind he heard me say repair stuff when I told him I was going to get it repaired no matter what but I wanted to know what the damage was I'm trying to resolve it with them they're not even bothering to pick up when I call or to return my calls I've contacted the corporate office Nationwide and I haven't got nothing back from them I want this resolved I want some of my money back

Rancho store in las vegas. There are 2 tire guys working just standing around and the mechanic is doing tired instead of doing a wheel alignment on my car. And he says he gets off at 5:00 and he is still here. Totally unfair to me the customer and this poor mechanic who is sweating cause you people cant afford fans for these guys. Poor management and lets not forget they work for at minimum wage. Should call labor board too on how badly u treat yr employees. Under paid over worked no air conditioner no fans and lazy employees except for this poor mechanic. So wrong.