Big O Tires review: customer #: [protected] - front end / tires / brakes

Every time I take my truck in for a lube, oil & filter, they note on the invoice that I need some other expensive work done including tires & brakes that have been recently replaced. I've taken the truck in numerous times complaining that the front end / steering is loose. I was charged for Ball Joints, Tie Rods & 1 year Alignment Agreement in March. In Feb it was diagnosed for a power steering leak, charged for hood lift supports & struts. New tires were purchased in May 2018 w/3 year warranty but are starting to bald because the front end still has issues. I've decided to give my truck to my grandson so his mother took the truck into her mechanic and was told that it needed front suspension work, steering gear, control arms, skid plates. She was also told (and actually shown) that Big O has put new parts over old parts instead of fixing the issues, they pretty much put a band-aid on it. We've spent close to $2, 500 on tires & front-end work and still have problems, plus now we're told we need additional work done. I'd rather not go to the Better Business Bureau, but feel we should be refunded the amount paid for the front end work that was never fixed properly plus new tires that have deteriorated due to the front-end work that was not done.