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Big Fish Games


Bad Customer Service

Complaint Rating:  62 % with 13 votes
62% 13
Contact information:
Big Fish
United States
Don't use this company very bad customer service
They will take your money then ignore you
Complaint comments Comments (9) Complaint country United States Complaint category Software & Games


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N  9th of Nov, 2011 by    0 Votes
games not activating they are refusing to refund the money spent over one hundred dollars i have done everything that they asked me to do they still have not fixed it yet being waiting for them to fix this for 6 months they are trying to rip people off totally not happy
N  10th of Nov, 2011 by    0 Votes
We definitely don't want you to feel ignored or as though you're being ripped off. Please feel free to contact customer support directly that we can get things sorted out:

A  11th of Nov, 2011 by    0 Votes
i just want all my games refunded but i know they wont and to let people know what that site is doing so the wont get caught like they did to me
A  25th of Dec, 2013 by    0 Votes
I bought the Frozen Beauty game and when I tried to play it
all I got was empty white boxes moving around. I have sent two email requests to have my money refunded or fix the problem. I have received no response which doesn't really suprise me .i have bought 3 of their games and only one worked.
N  26th of May, 2014 by    0 Votes
big fish double-charged me 254.00 and then ignored me. i sent 2 requests and was answered with a coupon!!! this is ridiculous, ive spent several hundreds of dollars on this site. i cant believe they wont even refund my money
A  19th of Aug, 2014 by    0 Votes
their so called customer service is down right "###" cuz they have NO customer service. i started playing and buying games years ago but the past 3-4 yrs cant play the games i've already paided for. REALLY GUYS? whats the frigging problem here. Your company sucks and so does your so called customer service
N  13th of Nov, 2014 by    0 Votes
big fish casino; i just wanted to thank you ever so much for ruining everything. Im 25 and a new parent. I stopped my secondary education in order to support my child as his mom and hopefully future wife... If this addiction hasn't ruined it... Finished her degree. However I blew everything on this game ten thousand dollars (+/- ) a couple. before this happened I realized I had a problem so then I Tried countless times to contact big fish casino in order to have them stop in app purchases. in their terms of service they clearly state that they can cancel in app purchases to their discretion at any time. they just continued to ignore me and tell me to turn them off on my own even though I could reverse this useless fix. I could go on and on about how it ruined my life... but
...everything they say they stand for they do not. the casino app which i played has a multitude of flaws. These problems completely make it pointless to buy in app currency. For instance tournaments are held as a carrot on a stick to buy more. I found a way using all in game methods nothing against the terms of service to drastically improve your placement. Im talking rank top 100 out of 8000 regularly with only playing about 20 minutes without big wins. I asked big fish to contact me multiple times ... no answer... I didn't want to have to do this to a company that gives its customers A very good getaway and actually very exciting experience. but with my livelihood on the line along with my children's I cannot continue to try to resolve the issue civilly. if anyone is interested in further discussing the issue feel free to contact me. Via email


PS sorry for any emotional issues with the post, in the structure and the crying over personal bad decisions. I know I was not forced to buy anything. however there are multiple factual reasons why Big Fish owes refunds to their customers. By me alone it will not be accomplishable especially being I'm pretty much a kid who knows nothing about legality BUT I'm willing to learn. In order to beat this addiction I have to do something about it. thank you everyone for your time

Average day
A  2nd of Nov, 2015 by    0 Votes
I agree big fish is just dreadful they banned my account without reason reopened it then banned it again !! I time they told me it would stay banned & they will address any emails regarding my account again, nothing but cheats
N  14th of Feb, 2016 by    0 Votes
I have been trying for a long time to get help with a game I purchased from them, WATER BUGS. I have had this game for years and yet it has started giving me partial screens and that causes me to have to continually play the same screen until I get enough screen to go on, 85%. The response I got was a limited time offer to get a free game. I want this game repaired. They no longer contact me. I will never recommend Big Fish to another friend.

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Big Fish Games Logo Big Fish Games
Customer Care Service
333 Elliott Ave W Ste 200
United States - 98119
+1 866 921 6960
+1 206 213 3696
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