Gameloft
reviews and complaints

Players complain about and tag unacceptable comments in the Global Chat element of the March of Empires game.

Unfortunately, either Gamelofts Helpshift or its guidelines are so easy going, that comments including Misogyny, Race Hate and similar remain unactioned.

Some of the items they do not action are regarded as crimes in many of the countries they are published in.

Gameloft's indifference to bad behaviour, especially in terms of the chat is appalling.

The general opinion amongst the well behaved players is that the more a player spends, the more they can get away with.

Today, 31/12/23 a player on the eur-gold-new server, in Realm 412, Alliance SSS, Player Hard*Hell, stated amongst other things, that he would 'Behead a one year old non Muslim child'.. He also stated that another (female) player works in prostitution.

Even though these items were flagged, they were not acted upon by the helpshift.

This is in no way acceptable.

Hi my name is james and I love playing asphalt 9 and asphalt 8 and the problem with the games I cant buy anything on the games and I am really getting to the stage where I am seriously thinking about quitting asphalt 9 and 8 because I cant buy anything. Because every time I buy something a box comes up with a load of numbers come up on the top and that is the reason why I am seriously thinking about quitting asphalt 9 and 8 because I have had enough so can u please sort it out

Hi my name is James and i really love playing asphalt 9 the problem that i have got is the update hasnt come and i am on windows 11 and i am getting really sick and tired of waiting for the update is the update coming or not because if it isnt coming on window 11 i will quit playing Asphalt 9 forb good so hurry up with the update please thank u because i have really had enough

Hi my name is James and I really love playing Asphalt 9 and the only 2 problems that I have got is that every time I play the car loot it is not giving me my 11.400 and every time I buy something in the shop I am trying to the get the car but it keeps on giving me trading cards when trying to unlock the car and I am really getting fed up with the both problems

Hi my name is James and I really love playing asphalt 9 but the problem that I have got is multiplayer because every time I race on multiplayer I am getting rammed again and again and I dont ram them they are always ramming me and I have really had enough of it and cant u do something about it otherwise I will not b doing the multiplayer never ever again because I am getting really sick and tired of getting rammed all the time

Have been playing for 3 years and Updates not the greatest, but march 30th i played with no problems. Then March 31st, 2023 There was an update which I unfortunately did and the game started new and from scratch, thus losing my old version of the game. I took the new castle placing it beside my castle from old version. I noticed a 3 day shield was placed on my castle of old version. So I kept checking waiting for response I put in to GameLoft to no avail. Monday April 3rd I checked to see my shield down. I lost everything I had accumulated from attacks. I am very disapointed in Gameloft for not fixing Updates faster and especially on this last screwed up Update. All this time playing for not, very sad way to operate and I hope other members quit playing now also because of this. Also why do you ask for pics when in a case like this I cannot even get into the old version?

After the latest update — The game will not load on my Windows PC.
Gameloft says that the problems have been solved — on their Facebook Post.
Many players are reporting the same problem.
It is March 31st and the problem has been ongoing for more than a day.
My player ID is: eur. gold. new:g14387.
I have tried all of the suggested remedies — but I have had no success in resolving the problem.

This game cheats! I'm in Gold league in the multiple players events. The game won't let me use cars that are in the leagues above Gold, but when they give me opponents to race, more than not, it will be cars from platinum league. All cars that aren't supposed to be used in gold league. I will be the only gold league driver in the race sometimes. How is the fair in your eyes. If you place rules on the drivers you should follow those same rules. I honestly feel it's done on purpose. I've sent in complaints and got know answer other than it would be passed on. The date of the occurrence is every day!

I want it to stop. I'm a paying customer and you don't have the right to steal from me which is what your doing. Its impossible for me to advance even doing all the daily events because you are being dishonest.

20 December 2022

I lost my vehicles upgrades and S MASTER KEY credits, tokens, fusion coins was decreased please solve the problem (eur_1574_10~gold:g1f623g) this is my account id I am loosing my time and I am giving complaining in about 3 times a day in 1 month also I want pass for buying in game send me back my progress and compensation for time loss

Hi my name is James and i really love playing asphalt 9 and this is my 3nd complaint about the season pass and i have been doing a lot of racing on asphalt 9 and the problem that i have got that it is still stuck on 380 on 21 and it is not moving. How much more racing have i got to do before it starts moving to 22 because it is still stuck on 21 and at 380 and if it dosent move towards 22 i will not b playing asphalt 9 no more so sort it out please thank u

Hi my name is James and I really love playing asphalt 9 legends and the problem I have got with it every time I do the leap of faith on the car loop it is still not giving me 11,400 every time I finsh it and I have made a complaint about this before and it is still not giving me it can u sort it out. Otherwise I will not b playing asphalt 9 legends no more because I have really had enough

Third time in three months my progress is lost, my cars downgraded to stock, negative credtis and fussion coins, inventory items missing...CC does not even respond to any message, email or call. No other game has so many problems all the time, and no other company treats customer like this. It is disguistin service. People have spent a lot of money in this game. I am suprised no one has sued Gangloft yet.

For reasons I don't know, maybe playing with this account has been reported as malicious activity and against the rules of your platform. The account has been completely reinitialized.

The aforementioned account cost hundreds of hours of play, as well as about 150 Euros of purchases on the platform, and the undersigned denies the illegal activities accused. By the way the account reset message was appearing while I was regularly playing so out of the blue.

Apart from the malaise involved in being accused of cheating through this peremptory and unfair message, which I reject, I also have financial damage for everything invested in this account and now I see it reset.

I ask you to restore your account, please also sharpen your weapons against real hackers, so as to distinguish them from normal paying customer players like me.

Sure of your prompt help, I cordially greet you.

I know you probably don't give two [censored]s about what I'm saying but I'll say it anyway to at least show other players that they aren't alone, I've been playing Asphalt 9 for 2 years and so far no matter how many people complain they never seem to be heard or acknowledged.

The rubber banding is a bug deal for opponent cars/AI are reaching impossible speeds at the last second to beat you even when you have a car above the recommended rank

Cars super drifting into and locking onto your car like a damn magnet and pushing you into walls or prop cars

AI blocking you from using ramps even more consistently in events where you can obtain a rare car or even 4 out of 40 [censored]ing cards to unlock a car I probably never will without paying real money

Prop cars that just so magically get flung into my car by the AI ever so slightly hitting them

Then you have the imperfect landing after doing a 360 or barrel role at any random time which wrecks the player's car

Hi my name is James and i really love playing Asphalt 9 and i have got a problem with it i have lost some blueprints first i had 22,420 blueprints already and then i did the daly events and i brought my blueprints up to 22,920 blueprints. And i looked at my blueprints again and it had gone back down to 22,420 and i dont know why and i have lost 500 blueprints and i was just wondering where my 500 blueprints are

Gameloft are an extortion business using an extreme pay to play business model. Their business ethics are disgustingly poor and their customer service agents do nothing but respond in copy & paste responses offering you absolutely zero insight or useful answers as is their job roles.

To add insult to injury of not only being a year behind but GameLoft change events that other A9 consoles have had so that they can force nintendo switch players into spending more money so that they can maximise their revenue.

Their car card packs are also akin to gambling for real world money. You spend money on card packs and you're not even guranteed to receive any parts for those cars from those packs that are specifiically for that car.

This is a gambling game that is designed to be addictive and take advantage of ND players and their spending habits.

They should be investigated by gambling commissions world wide.

I just came back from Spain 2 days ago just to find that my Asphalt 8 Airborne account had been banned for exploiting? I'm not sure of the reasoning of this but it does seem that there was 300 million cash in the game and we can assure you that we never had that much before the trip to Spain. So please resolve the problem and message me at +[protected]. I would also like an explanation on what this all means. My son and I are not sure if this means we are banned forever or if it's a temporary ban.

i have been playing asphalt 9 for 2 months but every time I try to play multiplayer or to join a club, the game says "access restricted". So please remove this my player id: 8c32a1 username: PROGG.PROGAMER-X

So I have been working playing asphalt 9 on Nintendo switch and was for the most part happy with everything until two weeks ago when they had a little promo to win one of the cars. An Acura NSX to be exact. The game was unlimited tries and I played over 100 times and finally unlocked the car. The next day after unlocking the car I opened the application to see what it was locked again. I contacted customer care multiple times. They finally got back to me saying that they don’t see nothing wrong. I played this game 100+ times and there is visual proof that it has been unlocked already. And I get to hear that they can’t help. If this doesn’t get figured out. I suggest Everyone should take there money elsewhere.

Now I love the game the one before it asphalt 8 it had graphics good graphics too now the commercial says customize the car but what you guys are talking about is really tuning on eight they have bunch of decals make the car look and feel like yours personalization you don't have it on here on 9 I genuinely think if you guys add it you know more personalized features like decals like something unique to the car cuz only thing you need is colors on 9 and it gets bland and it gets old I think that's the only thing that's wrong add decals