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Big Fish Games
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1.4 135 Complaints
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Big Fish Games Complaints 135

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L
8:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Big Fish Games retrieve all my games

got a new computer and I tried to get into big fish game and it's not letting me do so, I've moved a number of times and have had different emails and passwords.

I have over 96 games worth over $800.00 that I can't download I've tried to call big fish and sent emails to no avail. all I get is that my email or password are not correct over and over. I have a listing of all my games from 2010 to 2022 the order numbers, date purchased and the amount I paid. If I can get someone to help me retrieve my purchase history I might be able to download the games back to the new computer

Claimed loss: 96 games at approximately $800.00

Desired outcome: retrieve all my games

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8:22 pm EDT
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I have been a member of Big fish games since 2008. I started having issues, when they changed over to the new program. I was signed in as [protected]@verizon.net. when they made the changes a couple of years ago. I kept getting messages that it did not recognize my account. And as long as I didn't sign out I still was able to purchase games and I could see how...

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J
10:25 pm EST

Big Fish Games can't retrieve my account

tried to get into my account, try two times and it says tried too many times, and it won't let me sign in.

problem is I have not been in my account for a while. and now I am trying to retrieve my password and it won't accept it. try to put in password they send and it says tried too many times. I have purchased 10 or more games from them and would like to play them and purchase new ones.

very frustrating

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Is Big Fish Games Legit?

Big Fish Games earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Big Fish Games to be a trustworthy company. Although there's a 10% resolution rate for customer complaints, which deserves attention, Big Fish Games is known for their high standards and safety. If you're thinking about dealing with Big Fish Games, it's wise to check how they handle complaints.

The age of Big Fish Games's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Bigfishgames.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Bigfishgames.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Big Fish Games and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Big Fish Games has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 10% of 135 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Big Fish Games protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Big Fish Games. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
C
5:02 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more

Big Fish Games My account

I have been trying unsuccessfully to cancel my big fish account and my club account. I can't sign into my account and it will not accept my email or password. My name is Carol Beauvais [protected]. I am not happy with the way everything is working out. I have been trying for months now and still paying monthly for an account I can't use. I would like for someone to contact me. Please

Desired outcome: cancel my subscription.

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B
3:02 am EST
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I have been receiving emails from Big Fish stating my payment has failed and my account has been suspended! I started receiving the emails after I updated my payment information on my account and Big Fish billed me for my monthly subscription. I have tried to contact Big Fish repeatedly, but no one answers the phones at the 206 number not even an operator...

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G
12:54 pm EST
Verified customer The reviewer confirmed their account using Facebook. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

TWO TICKETS 6011162 Nicole 6014256 Amanda Neither cared enough or did have enough experience to help. Either way my issue is not resolved. Attached is email correspondences "I wish that there was a phone number that I could call so maybe I could get what I'm trying to convey I've been trying to get into my account since last week I've been playing...

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J
7:14 pm EDT

Big Fish Games charged for purchase i did not make

On 10/11 I was charged $19.99 for chips that I did not purchase. I'm not sure how or why this occurred, I keep track of all of my purchase's when I buy chips and I definitely did NOT make this purchase. Please refund my $19.99 Thank You in advance for resolving this matter. I’m not sure what’s missing here but if this matter isn’t resolved I will have to delete my account

Desired outcome: REFUND

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A
2:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Big Fish Games 2 email accounts and passwords not recognized

I've been trying to log in with my to email accounts but. both are being met with an error stating sorry, but the email and password not recognized. Get help?

I can't even submit a request, which, I've always done, but, it takes me to a page that says "this page isn't working. bigfishgames.zendesk.com is currently unable to handle this request. I'm not asking for much here. I would appreciate it if Big Fish Games stop ignoring customers who made this company wealthy in the first place! All I need is for Big Fish to fix this issue so I can log into my 2 email accounts so I can play my games.

Desired outcome: all I want is for Big Fish to help me resolve this issue so I can play my games.

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Y
6:22 am EDT

Big Fish Games uk site

Constantly told email/password not recognised. Cannot view purchase history. Prevented from playing £100s worth of games. Lack of knowledge, professionalism, engagement. Repeatedly asked for resolution. Same old c**p.

No offer of refund despite being THEIR problem. Been going on for months.

Desired outcome: Account fixed

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Tana Dant
, US
Jun 10, 2024 9:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I was a member of BFG, back in 2016, All I wanted to do is get back to the hundreds of games that I bought, so I could reinstall some of these games, and play them! NO MATTER WHAT I do, they say, email & password doesn't go together! I am very pissed off that they are doing people this way!

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M
11:12 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Big Fish Games Rewards

Fairway Solitaire -I belong to a club called Shangri-La my acct no is [protected] ad email [protected]@comcast.net. On August 8 most of my team members did not receive are 5 tier rewards. We send mutiple request but are email was not answered and our ticket were marked closed. Does fs still have customer support. They take you money quick enough, Thank You

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I
11:37 am EDT

Big Fish Games Big Fish Casino: Jack Pot Magic Slots

I've written to their 'contact' email over 15 times about the same daily consistent problem regarding winnings not being added into my total coins.

I never get any help and they refuse to fix the problem with their system.

I spend money buying coins to increase my total and yet when playing slots or collecting coins to be added to total through the 'bonus vaults' THEY ARE SOMETIMES NOT ADDED IN! Day after day I email them yet no one fixes this specific problem in their BROKEN SYSTEM ! Example 2days ago 8/4 or 8/5/23 I had

1,112 436,788 total coins. Opened a bonus vault, was SUPPOSED to get 46,000 and I DID NOT RECIEVE THEN INTO MY TOTAL!

Desired outcome: Want to be reimbursed for every single coin that's never been added to my total over the past year!And to fix their system!NO OTHER FAKE SLOTS ONLINE DOES THIS HAPPEN!

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C
4:26 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Big Fish Games Games will not load at all

every time i try to play any big fish games i get a message saying that games cannot be loaded at this time. i haven't been able to play since friday. i have spent so much money purchasing chips and i am so fed up. i am not surprised to hear that the company is going out of business but i sure would like to have access to the games so i can at least play off the remainder of my chips. i have sent probably 100 reports and do not get any reply

Desired outcome: i would just like to have access to the games so i can use my chips that i have purchased before the company closes down

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T
8:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Big Fish Games No communication from them to me

On the 08/07/2023 I ordered and PAID for Bonfire Stories - Manifest horror. I'm told game doesn;t exist, account not recognised so cannot even view purchase history which £100s worth of games are inaccessible. Big Fish games will NOT fix this problem, they won't even communicate. The number they give for customer service is NEVER answered. The problems with them have been getting progressively worse and their reviews are horrendous.

Desired outcome: For my account to be activated

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Y
4:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Big Fish Games My account

I purchase a game - bonfire stories, manifest horror. Cannot activate because game does not exist, doesn't recognise my account, error 208 blah blah blah. I try to buy another game, haunted hotel - the thirteenth. Same crap. I create another account, same crap. You take my money quickly enough but i'm still waiting for a reply from the incompetents who now run big fish. Your reviews are horrendous and customer service laughable.

Desired outcome: SORT MY ACCOUNT OUT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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S
4:43 pm EDT

Big Fish Games Laptop Game Play

Please CANCEL my subscription. I subscribed for years, but now that I don't have access to my desktop & only have a laptop, the games do not play. I got to play one game from my early history & tried a new one I bought, but cannot proceed. Your company has been debiting my account for several months & I can't even play the games.

I TRIED TO FIND my payment account info, but no luck with that either. I don't want "instruction for playing on a laptop" because I already tried that, but games do not download. I am 67 years old & do not want further instructions that just confuse me.

Please cancel me & thank you.

Susan F Cecil

Desired outcome: CANCEL SUBSCRIPTION & STOP AUTO DEBIT

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B
5:12 pm EDT

Big Fish Games Service

For two weeks my Fish account has been closed. I've tried all different ways to get it back to no avail. I don't know why it was closed but I would like it back.

I have at least 100 or more games and play them everyday.

PLEASE open my account.

All the different things they have proposed have not worked. I have called, emailed... tried all the different things they want me do but... no luck.

Help me get it back PLEASE.

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Update by Bonnie Borgman
May 24, 2023 10:06 am EDT

I cannot even get into my Fish Games. It was totally closed down so putting in a password is not helping me.

I have been trying for two weeks to get my games back and am very mad that I have made so many calls and talked to so many people and I still cannot get into the account.

Will you just open the games so I can change the password? If not, I will just cancel all together. This is just going on for too long.

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V
3:53 pm EDT

Big Fish Games Customer support

My mother has been playing one of their games for almost 10 years.

One day Big Fish simply decided to change her account and ID. We contacted Customer Support and for weeks emailed back and forward, sent screen-prints, with no result. The only resolution they suggested, after implying numerous times that she was lying, was to recreate an account similar to hers, but with many event items missing and for everything else that she would have to prove that she had x amounts of each item. Who the heck has these details and why can't they fix their own errors? Game Support incident #5507584.

We cancelled the account and we're not planning to go back to using them.

I hope this helps anyone who's thinking of using their services.

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A
3:05 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Big Fish Games Games purchased not installing

Games have been purchased but will not install.

Purchase date: 19 Feb 2023

Order Number: [protected]

BFG support ticket number: 5324486

All self help FAQ's have been followed. 2 "form letter" type replies have also been followed but without success. Now BFG seem to be ignoring my requests for assistance.

A number of emails have been sent but BFG support only consists of standard replies and nothing which will help me resolve my issue. I am an engineer with a very high computer literacy and therefore I do not believe this is anything to do with user error.

Desired outcome: I want to be able to play the games I have purchased.

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K
9:23 am EST

Big Fish Games I want my account back

My account got disabled last monday. This due to a refund mistake
Made a purchase of 380 euro's and facebook redunded it..
I asked customer service for help, but I didnt got any help
So I decided to buy coins worth 380 euro again so they got it back.
I emaild again, over and over.. No answers, my tickets in app itself, gets deleted. There is no help from this helpdesk
I spended a ton of real money, and this is how they treath you,..
A helpdesk should provide you help if needed, specially when they got 1000's of euros from you.
They name their customers vip.. But I ask myself what that means in their eyes, cuz they just ignore you
So my account is still disabled. I dont get any response or help. Thats just great isnt it?
I want my account back.
Without help I gave them the 380 euros back, they removed the coins from my account, so its even now. But yet I still dont have acces to my account
And without a response of bf customer service... I cant do anything.
I hope to get a solution from big fish otherwise im gonna ask for help monday and if I need to some legal steps. Cuz this is just insane that a helpdesk isnt able to help you. Or isnt, they just delete ur message's... Insane!.. Absolutely insane!.. All I did was give them money over the years.. So much for being a customer right? I feel sick about this.. Ugh

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P
2:57 pm EST

Big Fish Games Game/app downloads

I cant download your app or the game I just purchased! You have ignored my email, so I will be taking this up with my credit card company now and there will be a dispute as to the current charges (membership and game cost)

You will not be getting paid.

This is not the way to take cars of customers! Ive been buying and using your games for almost 12 years and suddenly I cant download them. I believe youve gone bad over the years and now just want to rip off people who trusted you

Desired outcome: refund of my money and cancellation of my membership

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Overview of Big Fish Games complaint handling

Big Fish Games reviews first appeared on Complaints Board on Jun 22, 2007. The latest review retrieve all my games was posted on Apr 14, 2024. The latest complaint Cancelled Membership was resolved on Jan 25, 2021. Big Fish Games has an average consumer rating of 1 stars from 135 reviews. Big Fish Games has resolved 14 complaints.
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  1. Big Fish Games Contacts

  2. Big Fish Games phone numbers
    +1 (866) 921-6960
    +1 (866) 921-6960
    Click up if you have successfully reached Big Fish Games by calling +1 (866) 921-6960 phone number 0 0 users reported that they have successfully reached Big Fish Games by calling +1 (866) 921-6960 phone number Click down if you have unsuccessfully reached Big Fish Games by calling +1 (866) 921-6960 phone number 7 7 users reported that they have UNsuccessfully reached Big Fish Games by calling +1 (866) 921-6960 phone number
    +1 (206) 213-5753
    +1 (206) 213-5753
    Click up if you have successfully reached Big Fish Games by calling +1 (206) 213-5753 phone number 1 1 users reported that they have successfully reached Big Fish Games by calling +1 (206) 213-5753 phone number Click down if you have unsuccessfully reached Big Fish Games by calling +1 (206) 213-5753 phone number 3 3 users reported that they have UNsuccessfully reached Big Fish Games by calling +1 (206) 213-5753 phone number
  3. Big Fish Games emails
  4. Big Fish Games address
    333 Elliott Ave W Ste 200, Seattle, Washington, 98119, United States
  5. Big Fish Games social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Big Fish Games Category
Big Fish Games is ranked 12 among 86 companies in the Computer and Video Games category

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