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Big Fish Games Customer Care Service

Big Fish Games Inc.

333 Elliott Ave W Ste 200
Seattle
Washington
United States - 98119

Customer Support Phone Numbers

Phone:
+1 866 921 6960 10 2
Fax:
+1 206 213 3696 1 0
 

Big Fish Games Complaints & Reviews

Big Fish Games / ipad game: awakening, the free version

Ka
Kasiel on May 13, 2017
I had to play one scene over 30 f*ing times/3 stages worth for 5 of the same items and still has not given me more than 3. Wasted my energy bar and all the coins I had to spend refilling over and over to try finishing that lame quest. That plus, for one quest I kept losing an item I had to...

Big Fish Games / big fish games took $7.27 out of my account for no reason

Ce
celeste123!!! on May 10, 2017
Hi my names celeste claydon and about 3 months or most likely more ago, i emailed someone and told them about how money got took out off my account and all it said was from 'bigfishgames' and long story short they found the promblem and refunded my money and canceled the game i was playing...

Big Fish Games / Big fish casino

Ha
Hadenough101 on May 3, 2017
I have had 3 accounts now and each one i have spent a minimum of 1, 000.00 on. The first account they bann me for reasons unknown. The second account disappeared for no reason and they said they counldnt find it. The third account the bann me for sending a gift that they let you buy and...

Big Fish Games / Game does not work so i emailed support and they ignoring it

Fe
fefeshadow on Apr 18, 2017
I brought a game off bigfish and it was working fine until april 14th 2017 and i put in a support ticket which i stated the problem and i stated my system info how it had not changed and it worked fine until that 14th and i received a email back saying how sorry they was about how i can...

Big Fish Games / There equipment and blames players

Br
Brian4343 on Mar 22, 2017
Rip Off... This game is a complete Rip Off. When you win or start winning you are kicked completely out of app. Then they say it's your faught. Bull shi!. This company should have a class action lawsuit against them. I've tested the connection and monitored it and it's there equipment that...

Big Fish Games / Poor business practice

Mi
mikemanny on Mar 18, 2017
Normally when I sign up to a website they send me lots of emails, messages, etc. Big fish games, on the other hand, sent me nothing at all, not even an email confirmation confirming my on line purchace, so imagine my surprise when I notice that they've been billing me for months for...

Big Fish Games / Games and forum / lack of customer service

El
E L Gibson on Mar 9, 2017
Besides having a default to charge you for monthly subscriptions, even when you do not click any such request, they ignore you and your complaints. The customer service for this site is horrendous. Their complaint system is difficult to access, and once you do, you have to go through an...

Big Fish Games / Treatment by a moderator for something I didn't do

Pa
pamela swan on Feb 5, 2017
I have been a good customer of Big Fish games but am now ready to quit. I have been playing Legendary Slide and go to the forum for help. I sent a pm to Sophiesmom to let her know I appreciate her help and next minute moderator bfgPanthalass tells me I was rude. I asked this moderator what...

Big Fish Games / Not receiving my chip winnings

Ch
ChrisChips17 on Feb 4, 2017
Hi this is my 2nd message to try and get through to you guys in the space of 2 days, I use big fish casino on a daily hourly basis and put a lot of time and money into your app, I was playing scattatter cats and treasures in time on the 3/2/17 at around 11pm and I won chips to the value of...

Big Fish Games / Unauthorized credit card charges

Yo
Yolanda gomes on Jan 27, 2017
Good morning, My name is Yolanda Maria de Sousa e Silva Simões Bessa Gomes and I want to quit the subscription on the big fish games. I change my email so I can not acess to my acount so I can cancel this subscription and stop to be charged by you every month. I don't use the account or...

Big Fish Games / Problem not handled!

Ma
Marcia Glorius on Jan 17, 2017
Please read the following time line! This is copy of what has happened so far. I need someone to call me on this. I now realize that I would have to start all over at level 1 to get all the achievements done. I am not unreasonable and am willing to do so, but I need you all to make some...

Big Fish Games / Billing games not ordered

Ru
Russ Kelk on Dec 21, 2016
Merry Christmas For over a year now when I receive a credit card statement, I see a charge from Big Fish games on it. My wife has not authorised the purchase of any games in over 2 years. Please stop taking 8.99 USD on my credit card. transaction number was 263509150 another number is 1...

Bigfishgames.com / My alt id locked after closing down club membership

Ti
Tina Hutchinson on May 18, 2016
I bought my games on my alt id using same debit card didnt think anything ofit contacted them about game errors and cancelling my bigfish club membership not wishing to pay those funds. I continued on my trial to buy some games at the lower price 2.30/ Then BAMN today I am locked out of my...

Big Fish Games / Unauthorized PayPal Charges from Big Fish Games

Re
Reviewer90606 on Feb 10, 2016
Dear Big Fish Games I am a big fan of your company because of your great games until I bought one game from you last December 5, 2015 and then from the month of January 5 and February 5, 2016, I am charged with games I never bought! Please see attached file of my Paypal invoice and...

Big Fish Games / Unauthorised debit on credit card

Re
Reviewer19958 on Feb 6, 2016
I've never signed up for anything with BGF but they put a debit on my credit card every month. Last month I paid ZAR 75.00 and then ZAR 675.00 for another *How To Unsubscribe* but to my surprise BGF put the debit through this am!!! Totally fed up with this!

Big Fish Games / Payment Information Hacked Again

Re
Reviewer66674 on Oct 5, 2015
Well, history repeats itself with Big Fish. This is the Second Time our credit card was hacked. The first time was a year ago in October/2014. My wife's account was hacked. When she notified BFG of the security breach and that she subsequently had cancelled her BFG Game Club Membership...

Big Fish Games / Unauthorized Charges

Ga
gamer45 on Feb 18, 2015
Big Fish Games has a game club. It costs $6.99 per month unless you cancel. I have separate accts for my kids and myself. ALL of our game clubs are inactive and have been. Big Fish has helped themselves into my Paypal acct and has removed game club money for ALL of these accts every single...

Big Fish Games / Unaware of monthly fee

An
Andrew Fowler on May 28, 2014
I purchased a game about 6 months ago and ever since then this company has been charging me $7.27 a month for something I had no idea about. I finally found out it was for the newsletter, but I am extremely upset to not have been told in the first place when I had originally bought my...

Big Fish Games / Unauthorized recurring charges

Ra
ranjithm on Dec 4, 2012
My wife purchased 2 games from them a month apart using the same credit card (mine). These were meant to be one time game purchases. Without clearly telling her that she is subscribed to their game club they started charging my card $6.99 for what appears to be a monthly subscription. Even...

Big Fish Games / Unexpected charges on credit card

Al
Alexthunder on Sep 27, 2012
I noticed that my Credit Card is being charged periodically for samll amount of money in benefit of something called Bigfishgames. I don't remember subscribing for nor receiving any on going service from it. There is a possibility I've bought some game once in a past from it, but...

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