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Big Fish Games Customer Care Service

Big Fish Games Inc.

333 Elliott Ave W Ste 200
United States - 98119

Customer Support Phone Numbers

+1 866 921 6960 6 1
+1 206 213 3696 0 0

Big Fish Games Complaints & Reviews

Big Fish Games / Treatment by a moderator for something I didn't do

pamela swan on Feb 5, 2017
I have been a good customer of Big Fish games but am now ready to quit. I have been playing Legendary Slide and go to the forum for help. I sent a pm to Sophiesmom to let her know I appreciate her help and next minute moderator bfgPanthalass tells me I was rude. I asked this moderator what...

Big Fish Games / Not receiving my chip winnings

ChrisChips17 on Feb 4, 2017
Hi this is my 2nd message to try and get through to you guys in the space of 2 days, I use big fish casino on a daily hourly basis and put a lot of time and money into your app, I was playing scattatter cats and treasures in time on the 3/2/17 at around 11pm and I won chips to the value of...

Big Fish Games / Unauthorized credit card charges

Yolanda gomes on Jan 27, 2017
Good morning, My name is Yolanda Maria de Sousa e Silva Simões Bessa Gomes and I want to quit the subscription on the big fish games. I change my email so I can not acess to my acount so I can cancel this subscription and stop to be charged by you every month. I don't use the account or...

Big Fish Games / Problem not handled!

Marcia Glorius on Jan 17, 2017
Please read the following time line! This is copy of what has happened so far. I need someone to call me on this. I now realize that I would have to start all over at level 1 to get all the achievements done. I am not unreasonable and am willing to do so, but I need you all to make some...

Big Fish Games / Billing games not ordered

Russ Kelk on Dec 21, 2016
Merry Christmas For over a year now when I receive a credit card statement, I see a charge from Big Fish games on it. My wife has not authorised the purchase of any games in over 2 years. Please stop taking 8.99 USD on my credit card. transaction number was 263509150 another number is 1...

Bigfishgames.com / My alt id locked after closing down club membership

Tina Hutchinson on May 18, 2016
I bought my games on my alt id using same debit card didnt think anything ofit contacted them about game errors and cancelling my bigfish club membership not wishing to pay those funds. I continued on my trial to buy some games at the lower price 2.30/ Then BAMN today I am locked out of my...

Big Fish Games / Unauthorized PayPal Charges from Big Fish Games

Reviewer90606 on Feb 10, 2016
Dear Big Fish Games I am a big fan of your company because of your great games until I bought one game from you last December 5, 2015 and then from the month of January 5 and February 5, 2016, I am charged with games I never bought! Please see attached file of my Paypal invoice and...

Big Fish Games / Unauthorised debit on credit card

Reviewer19958 on Feb 6, 2016
I've never signed up for anything with BGF but they put a debit on my credit card every month. Last month I paid ZAR 75.00 and then ZAR 675.00 for another *How To Unsubscribe* but to my surprise BGF put the debit through this am!!! Totally fed up with this!

Big Fish Games / Payment Information Hacked Again

Reviewer66674 on Oct 5, 2015
Well, history repeats itself with Big Fish. This is the Second Time our credit card was hacked. The first time was a year ago in October/2014. My wife's account was hacked. When she notified BFG of the security breach and that she subsequently had cancelled her BFG Game Club Membership...

Big Fish Games / Unauthorized Charges

gamer45 on Feb 18, 2015
Big Fish Games has a game club. It costs $6.99 per month unless you cancel. I have separate accts for my kids and myself. ALL of our game clubs are inactive and have been. Big Fish has helped themselves into my Paypal acct and has removed game club money for ALL of these accts every single...

Big Fish Games / Unaware of monthly fee

Andrew Fowler on May 28, 2014
I purchased a game about 6 months ago and ever since then this company has been charging me $7.27 a month for something I had no idea about. I finally found out it was for the newsletter, but I am extremely upset to not have been told in the first place when I had originally bought my...

Big Fish Games / Unauthorized recurring charges

ranjithm on Dec 4, 2012
My wife purchased 2 games from them a month apart using the same credit card (mine). These were meant to be one time game purchases. Without clearly telling her that she is subscribed to their game club they started charging my card $6.99 for what appears to be a monthly subscription. Even...

Big Fish Games / Unexpected charges on credit card

Alexthunder on Sep 27, 2012
I noticed that my Credit Card is being charged periodically for samll amount of money in benefit of something called Bigfishgames. I don't remember subscribing for nor receiving any on going service from it. There is a possibility I've bought some game once in a past from it, but...

Big Fish Games / Won't let me play games I paid for!

better luck next time on Aug 31, 2012
I bought a game under a new email with new credit card and the company won't let it load as a purchased game. It just keeps trying to load it under an old email/user address that has an old non-functioning credit card with that old account! No matter what I do it won't let me...

Big Fish Games / closed account continued to charge

LKF on Jan 11, 2012
I closed my account with Big Fish Games and the company continued to take out monthly charges. I called, and e-mailed, but the charges continued. When I spoke to a young man today he informed me that I had opened two accounts under different e-mail addresses (I had added a 2nd e-mail...

Big Fish Games / Bad Customer Service

db721 on Oct 20, 2011
Don't use this company very bad customer service They will take your money then ignore you

Big Fish Games / billing scam

macndonuts on Jun 14, 2011
I purchased one of their games online (bejeweled in my case). It was advertised at a one time price of about eight or nine dollars with no other charges and you owned it for life. The download was anything but one simple game. There were numerous other games attached to it all being...

Big Fish Games / unautherised monthly charges

DarrellHawkins on May 12, 2011
I purchased a game for $7.99 on 27/1/2011. I have been charged $7.24 evry month since. I can't get in touch with them to ask why. I see a lot of people are having the same problem. The should be charged with fraud. How can we do this? darrell.

Big Fish Games / Unauthorized Charges - No Customer Service

They started billing my charge card for monthly membership shortly after I took advantage of an offer they sent me through the regular postal system. The offer was to purchase a single game using the discounted coupon code. I guess they felt this was a license to steal. I didn't...

Big Fish Games / unauthorised debit

I bought a game from this site late last year Nov/Dec. From then on they having been taking money from my online bank each month. It is impossible to cancel from their website. The supposed "account" I have shows a game oerdered that I already possessed from another source and a request...

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