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Big Fish Games

Big Fish Games review: payment practice 5

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Author of the review
2:29 pm EDT
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Be careful and read the small print. I purchased a game for my son for $6.99 and was then charged for the game each month as a "membership fee" for months afterwards. You have to then navigate the complex website to try to find a way to unsubscribe. Brutal

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5 comments
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B
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Bigfish complainant
, SG
Nov 04, 2011 7:10 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Same here. I don't usually itemised check my bills. I just pay. But last month, I didn't use my card. But to my surprise, I have outstanding bill worth $9.23. When I check all my previous bills, I found out that I've been paying them for exactly 15months without my knowledge! I thooght it's just a one-time purchase. I've called d credit card company and asked them not to authorized the deduction. They said they cannot do that. I need to request Big Fish to cancel it. Now I'm stuck searching for the unsubscription of this game! I told my friends about this already to warn them about this "so-called" monthly membership that supposed to be one-time payment of d game. And they said they will never purchase any game from Big Fish ever. Ridiculous!

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frustraited
, US
Feb 08, 2011 8:34 pm EST

The same thing happened to me, I ordered one game for $7.28 and they charged me the same amount the following month even though it was a onetime purchase. I had my debit card changed so they couldn't charge my account anymore. I logged onto my account at their website only to find out they gave me some sort of membership card that I never signed up for. I immediately cancelled the membership. They shouldn't be allowed to sign people up for a membership that is not voluntary (or hidden in the fine print). I was thinking about purchasing another game from them but they've totally lost my business!

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Big Fish Games
Seattle, US
Oct 21, 2010 12:18 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We certainly work with each customer individually so that we can present a suitable solution for any issue.

We can be contacted directly at: http://bigfishgames.custhelp.com

J
J
Jessyjam
, US
Nov 29, 2016 3:50 pm EST

No you don't I contacted you and haven't heard anything back. You were charging me twice a month. And even though I canceled my membership you have charged me again.

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small fish
, IE
Jul 03, 2010 4:36 pm EDT

can anyone tell me how to unsubscribe from the bigfish website i find it impossible, just want to stop my paypal account getting hit again,
very frustrating company to deal with advise anyone to stay well away

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