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Bharat Sanchar Nigam [BSNL] / harrowing broadband service continues — ph#[protected]

1 Dehradun, India
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This complaint is post waiting for 17 days for the speed problem complaint lodged and 2 days post the internet being shut from BSNL side. Problem is signals that are higher than normal for the modem to work. The reason for this not getting corrected is BSNL staff and their tardy attitude towards work.
This problem of speed if from last few months when I realized that we are not getting the required speed and started calling (my parents were unaware having limited exposure to computers) the call center and local technicians, however everything works on the whims and fancies of the ground staff and they would direct technicians to just do a temp solve and not look at a permanent solve. Tickets on tickets have been pending however no one has bothered to provide a solve. They have changed the directions, towers and location on device however there is no solve. The local tech guys come and share that solve is a bigger device as the signals are not being intercepted properly with the current one however three times they did not turn up as was directed by the team at Dun inspite of promise that the stuff is available and only has to be put up.

I refuse to pay the monthly bill for this month and going forward till the problem is fixed permanently and would also look at legal ways to get my parents compensated by lodging a complaint with the consumer court for the harrowing service in the last 9 months. Hope someone will act and take these folks to task as that is required. Thanks

Sep 23, 2018

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