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Best Buy / service

1 Santa Rosa, CA, United States

Worst service ever. I purchased two oculus go and the promotion was a free case. When I went to pick up there was only one case. The service person and the manager both lied and said I had to add the cases separately to my cart, which again is a lie. When I explained that I did not place the one case into my the both basically kept lying and were basically calling me a liar. When I called Best buy they said that there was a limit to one case per order. Did it say that anywhere, nope. And I still can't believe how BAD the customer service was at the Santa Rosa CA store, worst I have EVER experienced ANYWHERE. I am an eliteplus member and am getting to the point that I will NEVER shop at best buy again. I can order from Amazon with a lot less hassle. Say good to another customer.

Jan 7, 2019

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