Having bought a $300.00 ipod and the extended warranty, I spent the first year standing at the geek squad desk while they tried to fix it. After twice sent in for "repair" they replaced this piece of crap with someone else's piece of crap, known as a "refurbished" ipod. Now have ipod in for 3rd "repair". Had been told by store that after two services, it would be replaced with a new one. Now that we're into the 3rd repair I'm told it's not up to Best Buy but Apple. If it was really still under warranty with Apple, why pay the money for the "extended warranty" from Best Buy?
Let's face it-the ipod I purchased was a lemon only to be replaced with another lemon. The only reason I purchased it from Best Buy was for the warranty.
Needless to say, I haven't bought another item from this store since my first disappointing visit to geek squad. And never will I purchase again. BEWARE! RIP OFF! And the mgmt. act as if they know nothing of their dishonest practice! They play dumb so well they should win a "best perfomance for lying" award.