Barclays Bank Credit Card / Harrsement to the customer, bad behaviour of the customer service staff
I am your customer (Credit Card Number : [protected]) and have been a respected & privileged customer of not only your bank but also reputed bank Standard Chartered Bank, HDFC, ICICI to name a few which have been upgraded to Gold and Titanium for being a privileged customer.
My complaint are as follows :
I had received your bill for the period Jan- March 1, 2008 amounting to Rs. 20708/- . I had deposited the cheque into my nearby drop box - Gala Medical Stores, Mulund East on Friday, Feb 22, 2008 (this is where I have always been depositing my cheques which have been cleared). Though I was on my official tour, I never being a defaulter religiously deposited the cheque on Feb 22 (which was the last day of payment).
On Feb 23, I receive a call from your "RUDE " customer service staff "demanding that I pay the amount by cash". I being a patient customer, thought that if would be more meaningful and wise to speak to your bank instead of speaking to some "sleazy customer service staff who did not have the basic etiquette of talking to a privileged customer like me". ALSO, LET ME ALSO STATE THAT FEB 25 & 26, 2008 WAS A DECLARED BANK STRIKE ALL OVER INDIA.
I did call your bank staff on Feb 27, 2008 and spoke to Mr. Manish who was very cordial enough to assure me that the late payment charge would not be implied to me. I was very impressed.
BUT, to my dismay, I receive a bill dated March 1 to April 2, fining me Rs.300/- as “LATE INTEREST FEE, WITH AN EXTRA INTEREST OF Rs. 935.12). The funny part is that, they cleared my cheque and still sent me a late payment. When I called the customer service staff again, they AGAIN agreed me to reverse the payment. Me, again not to mention my “privileged status” paid the bill which was rightly due to me, amounting to Rs.191/- . YES, I REFUSED TO PAY THE UNETHICAL LATE FEE CHARGES INDUCED ON ME”
From then on the harassment began… Your customer service staff kept calling me “threatening me, using bad language”. They ALSO, sent me an SMS threatening me that they would inform the credit bureau to stop my other credit charges.
Now this is a limt… You have forced me to write this note. But this is not the end, I am forced to go to the PRESS and CONSUMER COURT for the classic harassment and mental torture you staff has put me through.
Mobile NO : [protected]
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